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Answering Service Agent Jobs (NOW HIRING)

Joshi Hotel Group

Guest Service Agent

Allentown, PA

$14.75 - $18.75/hr

Guest Service Agent (Front Desk) Four Points by Sheraton is seeking a part-time with the potential ... Answering telephones within Marriott standards. * Taking reservations for the hotel. Requirements:

BNL School Pictures

Customer Service Agent

Marlboro, NJ

$15 - $20/hr

Customer Service Agent ID: 1064 Location: Marlboro, NJ Company Name: BNL School Pictures More about ... Responsibilities: * Answering of Customer Support department phone lines, in order to answer ...

Waterbury Hospital

Customer Service Agent

Middlebury, CT

$15.50 - $20.75/hr

Alliance Medical Group Title Customer Service Agent Department(s) Call Center Reports to Call Center Manager Job summary The Customer Service Agent is responsible for answering a multi-line telephone ...

Waterbury Hospital

Customer Service Agent

Middlebury, CT · On-site

$15.50 - $20.75/hr

Alliance Medical Group Title Customer Service Agent Department(s) Call Center Reports to Call Center Manager Job summary The Customer Service Agent is responsible for answering a multi-line telephone ...

Waterbury Hospital

Customer Service Agent

Middlebury, CT · On-site

$15.50 - $20.75/hr

Alliance Medical Group Title Customer Service Agent Department(s) Call Center Reports to Call Center Manager Job summary The Customer Service Agent is responsible for answering a multi-line telephone ...

Commonwealth Hotels

Guest Service Agent

Manhattan, KS · On-site

$13.25 - $16.75/hr

The DoubleTree by Hilton Manhattan, Kansas is seeking a Full-Time Hotel Guest Service Agent, Hotel ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

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Answering Service Agent information

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How much do answering service agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for answering service agent in the United States is $12.50, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $12.50 per hour, depending on experience, location, and employer.

What are Answering Service Agents?

Answering Service Agents are professionals who handle incoming phone calls, messages, and sometimes emails on behalf of businesses or organizations. They act as the first point of contact for customers, clients, or patients, providing information, taking messages, transferring calls, or dispatching urgent requests as needed. Their role is essential for businesses that want to ensure they never miss a call, especially after hours or during busy times. Answering Service Agents are skilled communicators who work from call centers or remotely and often use specialized software to manage communications efficiently.

What job makes $10,000 a month without a degree?

An answering service agent typically does not earn $10,000 a month without significant experience or additional income sources. High earnings in such roles are uncommon; most agents earn hourly wages or salaries that are below this threshold. Achieving $10,000 monthly usually requires advanced skills, management positions, or supplementary income streams beyond standard answering service work.

What is the difference between Answering Service Agent vs Customer Service Representative?

AspectAnswering Service AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or higher; training often provided
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Industry UsageTelecommunications, healthcare, emergency servicesRetail, tech, finance, healthcare
Primary RoleAnswering calls, relaying messages, basic customer inquiriesAssisting customers, resolving issues, providing product info

Answering Service Agents primarily handle incoming calls, relay messages, and provide basic information, often in specialized industries like healthcare or emergency services. Customer Service Representatives also handle calls but focus more on resolving customer issues and supporting sales. While both roles require strong communication skills and similar training, their work environments and primary responsibilities differ slightly.

What are the key skills and qualifications needed to thrive as an Answering Service Agent, and why are they important?

To thrive as an Answering Service Agent, you need excellent verbal communication skills, active listening abilities, and typically at least a high school diploma. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and call routing tools is commonly required. Strong soft skills such as patience, professionalism, and problem-solving help create positive experiences for callers. These qualities ensure efficient message handling, customer satisfaction, and effective support for client businesses.

What are some common challenges Answering Service Agents face when handling high call volumes, and how can they effectively manage them?

Answering Service Agents often encounter high call volumes, especially during peak business hours or emergencies. Managing this can be challenging, as it requires staying calm under pressure, prioritizing urgent calls, and maintaining professional, friendly communication with every caller. To handle these situations effectively, agents typically rely on robust call management software, clear protocols, and strong multitasking skills. Regular training and supportive team structures also help agents stay efficient and deliver excellent service even during busy periods.
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Answering Service Agent jobs near you
Infographic showing various Answering Service Agent job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 10% Part Time, 5% Temporary, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $26,000 per year, or $12.5 per hour.

Answering Service Agent

Answering Service Care

Margate, FL

$18.50/hr

Other

Medical, Dental, Vision, PTO

Posted 25 days ago

Job description

About Answering Service Care
A Legacy of Excellence in Customer Service
For over 50 years, Answering Service Care (ASC) has been a trusted live answering service for more than 4,000 businesses nationwide. From law firms and contractors to medical offices, franchises, insurance agencies, and more, we provide professional, reliable customer service across all industries.
As a third-generation family business, ASC is built on a people-first culture, where long-term relationships-with both clients and employees-are at the core of what we do. Many of our team members and clients have been with us for more than 20 years. With nearly 200 employees across three offices in New Jersey, North Carolina, and Florida, we take pride in training skilled customer service professionals to provide:
  • Warm, professional call handling
  • Lead intakes
  • Appointment scheduling
  • Call transfers and accurate message relay
  • Live chat, SMS, and email support
At ASC, we get it, so our clients don't have to-and we want you to be part of our growing team.
Why Join ASC?
  • A people-first culture that values long-term relationships and career growth
  • Industry-leading training to build expertise across multiple industries
  • Career stability and advancement opportunities with a company that has thrived for 50 years
Our Mission
To create seamless connections between businesses and their customers through tailored communication solutions that foster lasting relationships and consistently exceed expectations.
If you are passionate about customer service and thrive in a professional, fast-paced environment, we would love to connect with you.
Operator Role
Empathize. Communicate. Resolve.
  • We're seeking top-notch Customer Service Representatives to deliver exceptional support for our clients.
  • While you will primarily handle calls for one designated set of industries, you may also support other accounts to assist with overflow as needed.
Answering Service Care proudly serves a diverse range of industries, delivering tailored communication solutions that meet the unique needs of each client. From medical and real estate to legal, home services and contractors, finance, technology, and business services, we specialize in providing seamless, professional support across all service industries.
What you'll do
  • Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
  • Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
  • Perform lead intakes, gather information, and document details with precision
  • Schedule appointments and transfer calls to the appropriate contacts as needed
  • Dispatch messages accurately and efficiently, ensuring clear and detailed communication
  • Navigate multiple systems and maintain thorough call documentation
  • Provide outstanding customer service by demonstrating empathy and patience
  • Live chat, SMS, and email support
Qualifications
  • Strong verbal and written communication skills
  • Ability to multi-task and remain focused in a fast-paced environment
  • Excellent listening skills and a keen attention to detail
  • Empathetic and compassionate approach to customer interactions
  • Intermediate to advanced computer skills
  • Ability to maintain positivity and patience under pressure
Compensation
At Answering Service Care, we're thrilled to announce our aggressive pay structure. We believe in recognizing and rewarding hard work and dedication. That's why our starting wages are among the best in the industry:
Weekly Direct Deposit
  • FL
    • Pay Rate at Hire: $16.00/hr + Weekly Performance Bonus Potential
    • 4 Month Anniversary: $16.50/hr + Weekly Performance Bonus Potential
  • NJ
    • Pay Rate at Hire: $18.00/hr + Weekly Performance Bonus Potential
    • 4 Month Anniversary: $18.50/hr + Weekly Performance Bonus Potential
  • NC
    • Pay Rate at Hire: $15.00/hr + Weekly Performance Bonus Potential
    • 4 Month Anniversary: $15.50/hr + Weekly Performance Bonus Potential
Our operator weekly performance bonuses can be earned based on exceeding performance expectations and maximize your earning potential. We're committed to supporting our team members as they excel in their roles and contribute to our collective success.
Benefits
  • Health/Dental/Vision Coverage (FT)
  • PTO (Start earning on day one)
  • Employee Assistance Program (Free Training & Development Courses)
  • Childcare Reimbursement
  • Gym Membership Reimbursement
Core Values
  • Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.
  • Always Improving - We navigate an evolving business landscape with agility, adapting swiftly to meet our clients' needs.
  • T.E.A.M. (Together Everyone Achieves More) - As a third-generation, family-owned business operated by the Shooster Family, we foster a work environment where our team is family, and our family is ever-growing.
  • Innovation - We embrace cutting-edge solutions to continuously enhance customer experiences and streamline operations.
  • Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.

Join Our Team
Ready to work for a company that values your talent and hard work? Apply now and take the next step in your career with Answering Service Care.

Apply