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Answering Service Agent Jobs (NOW HIRING)

Apello

Answering Service Agent

UT · On-site +1

$15.50 - $19/hr

Remote work opportunities ANSWERING SERVICE AGENT RESPONSIBILITIES * Answer calls and take messages on a computer * Use Apello's software to determine what information to collect from callers. * Use ...

Apello

Answering Service Agent

West Valley City, UT · On-site

$15.50 - $19/hr

Remote work opportunities ANSWERING SERVICE AGENT RESPONSIBILITIES * Answer calls and take messages on a computer * Use Apello's software to determine what information to collect from callers. * Use ...

Apello

Answering Service Agent

UT · Remote

$15.50 - $19/hr

Remote work opportunities ANSWERING SERVICE AGENT RESPONSIBILITIES * Answer calls and take messages on a computer * Use Apello's software to determine what information to collect from callers. * Use ...

TAB AnswerNetwork

Be Seen First

Answering Service Agent

Santa Ana, CA · On-site

$17.50 - $23/hr

We are one of the longest standing answering services in Orange County. Our work environment includes: * Flexible working hours * Relaxed atmosphere * Casual work attire * Safe work environment * On ...

New

Voice Exchange

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Telephone Answering Service Agent

Collierville, TN · On-site

$15 - $18.50/hr

We are seeking a Telephone Answering Service Agent to join our team! You will be responsible for helping patients and serving our clients as an extension of their medical offices. Responsibilities:

Apello

Answering Service Agent (Bilingual)

UT · Remote

$16 - $20/hr

Description Apello is a Live Answering Service that has been serving businesses for over 80 years. Be a part of our small company providing a unique service for small to medium size businesses. As a ...

Apello

Answering Service Agent (Bilingual)

UT · On-site +1

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote receptionists and dispatchers. Our live answering service helps our business customers to provide better, 24/7 ...

47th Street Phoenix

Guest Service Agent

Phoenix, AZ · On-site

$14 - $17.75/hr

The Guest Service Agent will be responsible for providing friendly and efficient customer service to all guests, including answering inquiries, making reservations, and assisting with any special ...

Commonwealth Hotels

Guest Service Agent

New Orleans, LA

$14.25 - $18/hr

The Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk allows ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

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Answering Service Agent information

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How much do answering service agent jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for answering service agent in the United States is $12.50, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $12.50 per hour, depending on experience, location, and employer.

What are Answering Service Agents?

Answering Service Agents are professionals who handle incoming phone calls, messages, and sometimes emails on behalf of businesses or organizations. They act as the first point of contact for customers, clients, or patients, providing information, taking messages, transferring calls, or dispatching urgent requests as needed. Their role is essential for businesses that want to ensure they never miss a call, especially after hours or during busy times. Answering Service Agents are skilled communicators who work from call centers or remotely and often use specialized software to manage communications efficiently.

What is the difference between Answering Service Agent vs Customer Service Representative?

AspectAnswering Service AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or higher; training often provided
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Industry UsageTelecommunications, healthcare, emergency servicesRetail, tech, finance, healthcare
Primary RoleAnswering calls, relaying messages, basic customer inquiriesAssisting customers, resolving issues, providing product info

Answering Service Agents primarily handle incoming calls, relay messages, and provide basic information, often in specialized industries like healthcare or emergency services. Customer Service Representatives also handle calls but focus more on resolving customer issues and supporting sales. While both roles require strong communication skills and similar training, their work environments and primary responsibilities differ slightly.

What are the key skills and qualifications needed to thrive as an Answering Service Agent, and why are they important?

To thrive as an Answering Service Agent, you need excellent verbal communication skills, active listening abilities, and typically at least a high school diploma. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and call routing tools is commonly required. Strong soft skills such as patience, professionalism, and problem-solving help create positive experiences for callers. These qualities ensure efficient message handling, customer satisfaction, and effective support for client businesses.

What are some common challenges Answering Service Agents face when handling high call volumes, and how can they effectively manage them?

Answering Service Agents often encounter high call volumes, especially during peak business hours or emergencies. Managing this can be challenging, as it requires staying calm under pressure, prioritizing urgent calls, and maintaining professional, friendly communication with every caller. To handle these situations effectively, agents typically rely on robust call management software, clear protocols, and strong multitasking skills. Regular training and supportive team structures also help agents stay efficient and deliver excellent service even during busy periods.
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Answering Service Agent jobs near you
Infographic showing various Answering Service Agent job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $26,000 per year, or $12.5 per hour.

Answering Service Agent

Apello

UT • On-site, Remote

$15.50 - $19/hr

Part-time

Medical, Dental, Vision, Life, PTO

Posted 15 days ago

Job description

Job Type
Part-time
Description
Apello is a Live Answering Service that has been serving businesses for over 80 years. Be a part of our small company providing a unique service for small to medium-size businesses. As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote receptionists and dispatchers. Our live answering service helps our business customers to provide better, 24/7 service for their customers.
The businesses we serve cover many industries including:
  • Health Care,
  • Heating and Air Conditioning companies,
  • Mechanical and Technical Service companies,
  • Lawyers,
  • Property Management,
  • Government Agencies,
  • and many others.

All of our clients are different so all of our calls are different. As calls come in, we use sophisticated software to gather information specified by each business we answer for and dispatch the calls according to their instructions. The is absolutely NO SELLING!
Our company is small and flexible. Every employee is important and valued. Benefits include:
  • Medical, dental and vision insurance (30+ hours/week required)
  • Life insurance (30+ hours/week required)
  • Paid vacation
  • Schedule flexibility
  • Remote work opportunities

ANSWERING SERVICE AGENT RESPONSIBILITIES
  • Answer calls and take messages on a computer
  • Use Apello's software to determine what information to collect from callers.
  • Use Apello's software to determine when and how to relay messages to our clients (phone, text, email etc.)
  • Give out information to callers as directed
  • Interact with callers in a courteous, professional and helpful manner

Work Schedule:
Part Time 15 hours - 25 hours per week
Days
Specific Range of Hours Required: Monday, Wednesday, Thursday & Friday 6:00 AM - 6:00 PM
Weekend Day Required (Range): SUNDAY 6:00 AM - 11:00 PM
Requirements
SCHEDULE REQUIREMENTS:
Apello provides service 24/7, 365 days per year. Answering Service Agents are required to work:
Weekends:
One weekend day EVERY week - either Saturday or Sunday. See specific requirements above. This is every week. It is NOT rotating.
Holidays:
Apello provides service on ALL major holidays. Answering Service Agents are required to work on some holidays.
SKILLS/QUALIFICATIONS:
  • Type 35+ WPM
  • Good grammar and spelling
  • Excellent customer service skills
  • Patience
  • Detail Oriented
  • Ability to make good decisions in the absence of specific instructions

EDUCATION/EXPERIENCE:
  • Previous work experience preferred
  • Experience assisting customers over the phone is preferred but not required
  • High School diploma preferred, but Apello does employee high performing High School students

REMOTE WORK REQUIREMENTS:
  • You must have a quiet, private work environment with a door that can be closed. Other adults, children, or pets may not be present in the room with you while you are working.
  • You must provide your own desktop or laptop computer with approved antivirus software including a subscription for updates
  • You must provide your own high-speed internet connection.
  • You must have a phone (can be a cell phone) that you can use for calls when needed
  • You must have a shredder
  • You must have an Ethernet cord to connect to your modem

Salary Description
$15.50 - $19
APELLO logo

About APELLO

Sourced by ZipRecruiter

Industry

Telecommunications

Company size

11 - 50 Employees

Headquarters location

Salt Lake City, UT, US

Year founded

1934

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