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Answering Service Representative Jobs (NOW HIRING)

Longwood Collective

Answering Service Operator

Boston, MA · On-site

$20 - $22/hr

Position Overview We are currently hiring for Full-Time, Answering Service Operators! In this role ... We value an inclusive work environment that celebrates the diversity represented by our employees ...

Apello

Answering Service Agent (Bilingual)

UT · On-site +1

$16 - $20/hr

Apello is a Live Answering Service that has been serving businesses for over 80 years. Be a part of our small company providing a unique service for small to medium size businesses. As a Live ...

Apello

Answering Service Agent (Bilingual)

$16 - $20/hr

Apello is a Live Answering Service that has been serving businesses for over 80 years. Be a part of our small company providing a unique service for small to medium size businesses. As a Live ...

Apello

Answering Service Agent (Bilingual)

UT · On-site +1

$15 - $18.75/hr

Apello is a Live Answering Service that has been serving businesses for over 80 years. Be a part of our small company providing a unique service for small to medium size businesses. As a Live ...

Apello

Answering Service Agent (Bilingual)

UT · On-site

$16 - $20/hr

Apello is a Live Answering Service that has been serving businesses for over 80 years. Be a part of our small company providing a unique service for small to medium size businesses. As a Live ...

Apello

Answering Service Agent (Bilingual)

UT · On-site

$16 - $20/hr

Apello is a Live Answering Service that has been serving businesses for over 80 years. Be a part of our small company providing a unique service for small to medium size businesses. As a Live ...

Apello

Answering Service Agent (Bilingual)

UT · Remote

$16 - $20/hr

Description Apello is a Live Answering Service that has been serving businesses for over 80 years. Be a part of our small company providing a unique service for small to medium size businesses. As a ...

Apello

Answering Service Agent (Bilingual)

UT · On-site +1

$16 - $20/hr

Apello is a Live Answering Service that has been serving businesses for over 80 years. Be a part of our small company providing a unique service for small to medium size businesses. As a Live ...

Apello

Answering Service Agent (Bilingual)

UT · Remote

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote receptionists and dispatchers. Our live answering service helps our business customers to provide better, 24/7 ...

Witt O'Brien's

Answering Service Responder I

Ogden, UT

$41K - $52K/yr

Answering Service Responder - Level I Position Summary Our office needs a reliable and talented ... Represent clients serving as their emergency call center * Dispatch emergency calls to client ...

Witt O'Brien's

Answering Service Responder I

Ogden, UT · On-site

$41K - $52K/yr

Answering Service Responder - Level I Position Summary Our office needs a reliable and talented ... Represent clients serving as their emergency call center * Dispatch emergency calls to client ...

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Answering Service Representative information

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How much do answering service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for answering service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What does an answering service representative do?

An Answering Service Representative is responsible for answering phone calls on behalf of businesses or organizations, taking messages, providing information, and sometimes scheduling appointments or handling basic customer service tasks. They act as the first point of contact for callers and ensure messages are communicated efficiently and accurately to the appropriate parties. Representatives may work for a variety of industries, including healthcare, legal, and service-based businesses, and often work in call centers or remotely. Excellent communication and organizational skills are essential for this role.

What are the key skills and qualifications needed to thrive as an answering service representative?

To thrive as an Answering Service Representative, you need strong verbal communication, active listening, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and call routing tools is typically required. Excellent interpersonal skills, patience, and attention to detail help you deliver superior customer experiences and manage high call volumes professionally. These abilities are crucial for ensuring accurate message delivery, customer satisfaction, and efficient workflow in a fast-paced call center environment.

How does an answering service representative typically handle high call volumes while maintaining quality customer service?

Answering Service Representatives often face periods of high call volume, especially during business hours or peak seasons. To manage this, they rely on well-structured call scripts, active listening skills, and efficient call-handling techniques to ensure each caller receives prompt and professional service. Representatives are usually part of a supportive team environment, where supervisors and colleagues collaborate to share workload and provide assistance as needed. Time management and adaptability are key to balancing speed with accuracy, ensuring that both customer satisfaction and service standards remain high.

What is the difference between Answering Service Representative vs Customer Service Agent?

AspectAnswering Service RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, remote or office-basedRetail, call centers, or office settings
Industry UsageTelecommunications, healthcare, emergency servicesRetail, tech, finance, and various industries
Primary RoleAnswering calls, taking messages, routing callsAssisting customers, resolving issues, providing info

Answering Service Representatives primarily handle incoming calls, take messages, and route calls in various industries like healthcare and emergency services. Customer Service Agents focus on assisting customers with inquiries, resolving issues, and providing product or service information across diverse sectors. While both roles involve communication skills and call handling, their specific responsibilities and work environments differ slightly.

What is the average pay for answering service representatives?

Answering service representatives typically earn an average hourly wage of around $12 to $16, with annual salaries ranging from approximately $25,000 to $33,000. Pay can vary based on experience, location, and whether the role is full-time or part-time, often requiring good communication skills and familiarity with call center software.

What cities are hiring for Answering Service Representative jobs?

Cities with the most Answering Service Representative job openings:

What are popular job titles related to Answering Service Representative jobs?

For Answering Service Representative jobs, the most frequently searched job titles are:

Answering Service Representative jobs near you
Infographic showing various Answering Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Answering Service Operator

Boston, MA • On-site

Longwood Collective
51 - 200 employees
Learn more about Longwood Collectiveexternal

$20 - $22/hr

Full-time, Part-time, Contractor, Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Key responsibilities

  • Handle 200-300 incoming calls per shift efficiently, courteously, and using prescribed phraseology.

  • Process calls for the Main Listed Number, Paging, Dispatch, and Answering Service, including emergency calls.

  • Update databases, schedules, and directories related to hospital staff and services.

Job description

Position Overview
We are currently hiring for Full-Time, Answering Service Operators! In this role, you will take phone calls for several large hospitals and private medical practices across the United States. The MASCO Services Call Center is a rewarding but challenging work environment where you can make a difference. This is a contract to hire position.
Work Hours: ONSITE ONLY-Temp to hire
Second shift-( between 2pm-11pm)-full time- requires working every Sat-will have Sunday and Wednesdays off
 
Second shift-( between 2pm-11pm)-full time- requires working every Sunday - will have Saturday and Wednesday off
 
First shift- ( between 8am-6pm)-full time-requires working every Sunday - will have Saturday and Tuesday off
 
First shift part time-  must be available to work every Saturday-part time between 9am-3pm
 
**Days off are subject to change**
**Temp to hire positions**
Training hours: 
Between 10:00 am-6:00pm for 2 weeks
Responsibilities: 

  • Handling 200-300 incoming calls per shift expediently, efficiently, and courteously using the prescribed phraseology.
  • Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service.
  • Responding to requests from staff regarding hospital staff after-hours.
  • Update databases, schedules and directories.
  • Maintaining the ability to multi-task and toggle between multiple screens seamlessly.
  • Processing various “Emergency” calls in an accurate and timely manner.
  • Responding to all telephone inquiries for patient information, which may include handling confidential information.
Qualifications
  • High School Degree or equivalent
  • Two or more years of call center experience
  • Typing speed of 40 words per minute
  • Excellent interpersonal and communication skills
  • A clear and professional speaking voice.
  • Ability to maintain a friendly and compassionate attitude while assisting emotional callers.
  • Ability to work a flexible schedule including rotating weekends and holidays
  • Willingness to work in a temporary to regular employment situation 
  • Bilingual preferred but not required
  • Familiarity with medical terminology is a plus.
Compensation and Benefits
Regular full-time employees enjoy a competitive compensation and benefits package. Some of our benefits include: 
  • $20-$22 per hour (depending on experience)
  • Medical, dental, and vision coverage
  •  Monthly MBTA subsidy
  • 2 weeks of vacation per year and 6 floating holidays per year
  • Tuition reimbursement/ professional development
  • 401(k) plan with generous employer contribution

About Us
The Call Center was established in 1976 to meet the answering service needs of hospitals and physicians. Our award-winning customer service attracts customers that include internationally renowned hospitals, community health centers, physician practices, acclaimed colleges, pharmaceutical companies, medical device manufacturers, property management organizations, and many other businesses.
MASCO Services Call Center has been consistently rated number one for quality and service as compared to like call centers in the Boston area by several independent research firms. 
We provide comprehensive call center services for a wide variety of businesses – from main number answering and state-of-the-art virtual office solutions to a medical office answering services.
MASCO Services Call Center is proud to be an equal opportunity employer. We value an inclusive work environment that celebrates the diversity represented by our employees and member institutions. Candidates with diverse backgrounds and experiences are encouraged to apply.
Please visit msicallcenter.com for more information.

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