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$12

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How much do answering service representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for answering service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What does an answering service representative do?

An Answering Service Representative is responsible for answering phone calls on behalf of businesses or organizations, taking messages, providing information, and sometimes scheduling appointments or handling basic customer service tasks. They act as the first point of contact for callers and ensure messages are communicated efficiently and accurately to the appropriate parties. Representatives may work for a variety of industries, including healthcare, legal, and service-based businesses, and often work in call centers or remotely. Excellent communication and organizational skills are essential for this role.

What are the key skills and qualifications needed to thrive as an answering service representative?

To thrive as an Answering Service Representative, you need strong verbal communication, active listening, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and call routing tools is typically required. Excellent interpersonal skills, patience, and attention to detail help you deliver superior customer experiences and manage high call volumes professionally. These abilities are crucial for ensuring accurate message delivery, customer satisfaction, and efficient workflow in a fast-paced call center environment.

How does an answering service representative typically handle high call volumes while maintaining quality customer service?

Answering Service Representatives often face periods of high call volume, especially during business hours or peak seasons. To manage this, they rely on well-structured call scripts, active listening skills, and efficient call-handling techniques to ensure each caller receives prompt and professional service. Representatives are usually part of a supportive team environment, where supervisors and colleagues collaborate to share workload and provide assistance as needed. Time management and adaptability are key to balancing speed with accuracy, ensuring that both customer satisfaction and service standards remain high.

What is the difference between Answering Service Representative vs Customer Service Agent?

AspectAnswering Service RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, remote or office-basedRetail, call centers, or office settings
Industry UsageTelecommunications, healthcare, emergency servicesRetail, tech, finance, and various industries
Primary RoleAnswering calls, taking messages, routing callsAssisting customers, resolving issues, providing info

Answering Service Representatives primarily handle incoming calls, take messages, and route calls in various industries like healthcare and emergency services. Customer Service Agents focus on assisting customers with inquiries, resolving issues, and providing product or service information across diverse sectors. While both roles involve communication skills and call handling, their specific responsibilities and work environments differ slightly.

What is the average pay for answering service representatives?

Answering service representatives typically earn an average hourly wage of around $12 to $16, with annual salaries ranging from approximately $25,000 to $33,000. Pay can vary based on experience, location, and whether the role is full-time or part-time, often requiring good communication skills and familiarity with call center software.

What cities are hiring for Answering Service Representative jobs?

Cities with the most Answering Service Representative job openings:

What are popular job titles related to Answering Service Representative jobs?

For Answering Service Representative jobs, the most frequently searched job titles are:

Answering Service Representative jobs near you
Infographic showing various Answering Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

CUSTOMER SUPPORT REPRESENTATIVE

Malone, NY • On-site

Citizen Advocates LLC
Health Care and Social Assistance • 51 - 200 employees
Learn more about Citizen Advocates LLCexternal

$17 - $22/hr

Per diem

Posted 10 days ago

Citizen Advocates rating

6.5

Company rating: 6.5 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

SUMMARY/OBJECTIVE:
The CSR is a multi-function position. This important position represents Citizen Advocates first contact with our clients. All CSR's will greet each client in a professional and friendly manner. CSR's will help in maintaining clinic operations with a focus on front window check in/out and all related customer support activities.
Essential Functions (Job Duties)
1. Conduct all intake activities for clients presenting at window, per intake procedures. Always verify and update information as applicable.
2. Refer client to insurance CSR as appropriate.
3. Responsible for entering all data into Netsmart immediately and accurately.
4. Collect any co pay due for that day's service as well as any outstanding balances in accordance with agency policies and procedures for fee schedules and collection. Log this amount on the deposit tracking sheet.
5. Open new screenings in Netsmart for all new clients.
6. Responsible for indicating client arrival on HER.
7. General continuous observation of waiting room for safety and environment.
8. Schedule all follow up appointments in accordance with clinician recommendation, ensuring clients are receiving no more than recommended appointments in advance.
9. Refill the supply of new client paperwork packets.
10. Process clinician work order requests, if applicable.
11. Follow all federal and state confidentiality laws re: HIPAA and CFR42.
12. Maintain clean equipment and uncluttered, safe, functional and effective work area.
13. Triage all incoming calls immediately and evaluate if crisis or standard call. Transfer call when appropriate to correct department or begin the process of helping caller with need (such as scheduling/intake process etc.).
14. Assist with continual review of the schedule to back fill and work the therapist need sooner list.
15. Complete all training required (Relias website) to perform any CSR duties.
16. Develop and maintain constructive and cooperative working relationships with all CABHS staff.
17. Transfer phones at end of shift to answering service (Malone/Saranac Lake clinic) providing accurate information to call center each night, if applicable.
18. Prepare daily deposit.
19. Scanning and attaching documents into Netsmart.
20. Assist in all other customer support duties as needed or directed by supervisor.
21. Respond to messages with the answering service.
Competencies
1. Confidentiality
2. Crisis Management
3. Customer/Client Focus
4. Problem Solving/Analysis
5. Time Management
6. Communication Proficiency
7. Teamwork Orientation
8. Technical Capacity
9. Comply with all CABHS policies and procedures
Position Type/Expected Hours of Work
Part Time Hours
Clinic working hours:
• Malone Clinic-variable hours, hours of operation are M, W, F 8a-5p, T, Th 8a-7p
• Massena Clinic-variable hours, hours of operation are M, T, W, F 8a-5p, Th 8a-7p
• Saranac Lake Clinic-variable hours, hours of operation are M, Th 8a-7p, T, W, F 8a-5p
• Crisis and Recovery Center- 24-hour operation. Schedule determined by supervisor to meet location/departmental needs.
Hours and schedules may vary depending on Company need and workload. Employees will be given as much notice as possible when such changes occur.
Travel
Occasional to frequent depending on need
Required Education and Experience
1. High school diploma or equivalent.
2. Work with mental health or substance use populations preferred.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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