ZipRecruiter

Log In

1

Answering Service Representative Jobs (NOW HIRING)

Infin Moving

Client Service Representative

Orlando, FL · On-site

$18 - $28/hr

Infin Moving is seeking a professional and customer-focused Client Service Representative to ... This role assists customers with scheduling moves, answering service-related questions, and ...

TEKsystems

Hospital Answering Service Operator

Boston, MA · On-site

$22 - $25/hr

Description - Onsite in Boston Customer Service Reps are taking high volume calls from incoming patients of DRs for their clinics which are Hospitals and Smaller Health Clinics. Their job is to ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsAnswering Service Representative Jobs

Answering Service Representative information

See salary details

$12

$23

$39

How much do answering service representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for answering service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What does an answering service representative do?

An Answering Service Representative is responsible for answering phone calls on behalf of businesses or organizations, taking messages, providing information, and sometimes scheduling appointments or handling basic customer service tasks. They act as the first point of contact for callers and ensure messages are communicated efficiently and accurately to the appropriate parties. Representatives may work for a variety of industries, including healthcare, legal, and service-based businesses, and often work in call centers or remotely. Excellent communication and organizational skills are essential for this role.

What are the key skills and qualifications needed to thrive as an answering service representative?

To thrive as an Answering Service Representative, you need strong verbal communication, active listening, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and call routing tools is typically required. Excellent interpersonal skills, patience, and attention to detail help you deliver superior customer experiences and manage high call volumes professionally. These abilities are crucial for ensuring accurate message delivery, customer satisfaction, and efficient workflow in a fast-paced call center environment.

How does an answering service representative typically handle high call volumes while maintaining quality customer service?

Answering Service Representatives often face periods of high call volume, especially during business hours or peak seasons. To manage this, they rely on well-structured call scripts, active listening skills, and efficient call-handling techniques to ensure each caller receives prompt and professional service. Representatives are usually part of a supportive team environment, where supervisors and colleagues collaborate to share workload and provide assistance as needed. Time management and adaptability are key to balancing speed with accuracy, ensuring that both customer satisfaction and service standards remain high.

What is the difference between Answering Service Representative vs Customer Service Agent?

AspectAnswering Service RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, remote or office-basedRetail, call centers, or office settings
Industry UsageTelecommunications, healthcare, emergency servicesRetail, tech, finance, and various industries
Primary RoleAnswering calls, taking messages, routing callsAssisting customers, resolving issues, providing info

Answering Service Representatives primarily handle incoming calls, take messages, and route calls in various industries like healthcare and emergency services. Customer Service Agents focus on assisting customers with inquiries, resolving issues, and providing product or service information across diverse sectors. While both roles involve communication skills and call handling, their specific responsibilities and work environments differ slightly.

What is the average pay for answering service representatives?

Answering service representatives typically earn an average hourly wage of around $12 to $16, with annual salaries ranging from approximately $25,000 to $33,000. Pay can vary based on experience, location, and whether the role is full-time or part-time, often requiring good communication skills and familiarity with call center software.

What cities are hiring for Answering Service Representative jobs?

Cities with the most Answering Service Representative job openings:

What are popular job titles related to Answering Service Representative jobs?

For Answering Service Representative jobs, the most frequently searched job titles are:

Answering Service Representative jobs near you
Infographic showing various Answering Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Customer Service Representative (CSR)

Columbus, OH • On-site

Infin Moving
See more jobs at Infin Movingexternal

$18 - $28/hr

Full-time

Re-posted yesterday

Job description

Job Description

Infin Moving is seeking a professional and customer-focused Customer Service Representative to support our Columbus operations. This role assists customers with scheduling moves, answering service-related questions, and ensuring a smooth experience from booking to completion.


Responsibilities
  • Answer incoming calls and respond to customer inquiries
  • Schedule residential and commercial moving services
  • Provide information regarding pricing and availability
  • Update customer records and job details
  • Coordinate with dispatchers and moving crews
  • Resolve customer concerns professionally
Qualifications
  • High school diploma or equivalent
  • Strong communication and organizational skills
  • Basic computer proficiency
  • Ability to multitask in a fast-paced environment
  • Previous customer service experience preferred
What We Offer
  • Competitive hourly pay
  • Paid training
  • Flexible scheduling options
  • Supportive team environment
  • Opportunities for growth within the company