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Answering Service Agent Jobs (NOW HIRING)

Commonwealth Hotels

Guest Service Agent

Aurora, CO

$18 - $18.50/hr

Hyatt Regency Aurora Denver Conference Center is seeking a Hotel Guest Service Agent, Hotel Front ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Commonwealth Hotels

Guest Service Agent

Aurora, CO · On-site

$17.50 - $18.50/hr

Hyatt Regency Aurora Denver Conference Center is seeking a Hotel Guest Service Agent, Hotel Front ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Commonwealth Hotels

Guest Service Agent

Aurora, CO

$17.50 - $18.50/hr

Hyatt Regency Aurora Denver Conference Center is seeking a Hotel Guest Service Agent, Hotel Front ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

EOS Hospitality

Guest Service Agent

Big Sur, CA · On-site

$17.50/hr

Guest Services Agent Department: Guest Services Property Overview: Riverside Campground is located ... answering customers' questions, maintain cleanliness of store. The Camp Store Attendant is also ...

Commonwealth Hotels

Hotel Guest Service Agent

Daphne, AL · On-site

$13 - $16.50/hr

Working as a Full-Time Hotel Guest Service Agent, Front Desk Agent or Front Desk Clerk at the ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Commonwealth Hotels

Hotel Guest Service Agent

Newport, KY · On-site

$14.75 - $18.50/hr

The Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent allows you to be at the ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Troon

Golf Shop Service Agent

Redmond, OR

$18 - $22.50/hr

... answering the phone and providing appropriate information to customers. • Responsible for ... A Golf Shop Service Agent will have to take initiative and get creative in resolving guest ...

Joshi Hotel Group

Guest Service Agent

Allentown, PA · On-site

$15 - $17/hr

... Guest Service Agent (Front Desk) for immediate hire. Come Join a Great Team. Duties: * The ... Answering telephones within Marriott standards. * Taking reservations for the hotel. Requirements:

Commonwealth Hotels

Hotel Guest Service Agent

Newport, KY

$14.75 - $18.50/hr

The Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent allows you to be at the ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Commonwealth Hotels

Hotel Guest Service Agent

Daphne, AL · On-site

$13 - $16.50/hr

Working as a Full-Time Hotel Guest Service Agent, Front Desk Agent or Front Desk Clerk at the ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Joshi Hotel Group

Guest Service Agent

Allentown, PA · On-site

$15 - $17/hr

... Guest Service Agent (Front Desk) for immediate hire. Come Join a Great Team. Duties: * The ... Answering telephones within Marriott standards. * Taking reservations for the hotel. Requirements:

Troon Golf

Golf Shop Service Agent

Redmond, OR · On-site

$18 - $22.50/hr

... answering the phone and providing appropriate information to customers. • Responsible for ... A Golf Shop Service Agent will have to take initiative and get creative in resolving guest ...

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How much do answering service agent jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for answering service agent in the United States is $12.50, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $12.50 per hour, depending on experience, location, and employer.

What are Answering Service Agents?

Answering Service Agents are professionals who handle incoming phone calls, messages, and sometimes emails on behalf of businesses or organizations. They act as the first point of contact for customers, clients, or patients, providing information, taking messages, transferring calls, or dispatching urgent requests as needed. Their role is essential for businesses that want to ensure they never miss a call, especially after hours or during busy times. Answering Service Agents are skilled communicators who work from call centers or remotely and often use specialized software to manage communications efficiently.

What job makes $10,000 a month without a degree?

An answering service agent typically does not earn $10,000 a month without significant experience or additional income sources. High earnings in such roles are uncommon; most agents earn hourly wages or salaries that are below this threshold. Achieving $10,000 monthly usually requires advanced skills, management positions, or supplementary income streams beyond standard answering service work.

What is the difference between Answering Service Agent vs Customer Service Representative?

AspectAnswering Service AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or higher; training often provided
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Industry UsageTelecommunications, healthcare, emergency servicesRetail, tech, finance, healthcare
Primary RoleAnswering calls, relaying messages, basic customer inquiriesAssisting customers, resolving issues, providing product info

Answering Service Agents primarily handle incoming calls, relay messages, and provide basic information, often in specialized industries like healthcare or emergency services. Customer Service Representatives also handle calls but focus more on resolving customer issues and supporting sales. While both roles require strong communication skills and similar training, their work environments and primary responsibilities differ slightly.

What are the key skills and qualifications needed to thrive as an Answering Service Agent, and why are they important?

To thrive as an Answering Service Agent, you need excellent verbal communication skills, active listening abilities, and typically at least a high school diploma. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and call routing tools is commonly required. Strong soft skills such as patience, professionalism, and problem-solving help create positive experiences for callers. These qualities ensure efficient message handling, customer satisfaction, and effective support for client businesses.

What are some common challenges Answering Service Agents face when handling high call volumes, and how can they effectively manage them?

Answering Service Agents often encounter high call volumes, especially during peak business hours or emergencies. Managing this can be challenging, as it requires staying calm under pressure, prioritizing urgent calls, and maintaining professional, friendly communication with every caller. To handle these situations effectively, agents typically rely on robust call management software, clear protocols, and strong multitasking skills. Regular training and supportive team structures also help agents stay efficient and deliver excellent service even during busy periods.
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Answering Service Agent jobs near you
Infographic showing various Answering Service Agent job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 10% Part Time, 5% Temporary, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $26,000 per year, or $12.5 per hour.

Front Office Reception - Guest Service Agent

Halekulani Hotel

Honolulu, HI • On-site

$28.88 - $33.98/hr

Full-time

Posted 7 days ago

Job description

As an integral part of a team, the Guest Service Agent is responsible for continuously looking for ways to improve each guest's experience from providing exceptional guest service to greeting, registering guests upon entering the property and assisting the guest to settle their charges upon departure in accordance to hotel standards.
The Guest Service Agent is perhaps the most noticeable personnel in a hospitality operation. They represent the hotel to the guest throughout all stages of the guest's stay. In many cases, the Guest Service Agent is first person a guest sees upon entering the property and the last person the guest sees on leaving. The guest might call a Guest Service Agent with questions about the dining room menu, lounge entertainment, shuttle service to the airport, or about any other service or activity on the property.
The traditional duties of a Guest Service Agent center on guest registration and cashiering. But as our society, economy and work force become increasingly service-oriented; an increasing emphasis will be placed on guest relations. More and more, the Guest Service Agents must be skilled, talented people who truly enjoy working with people from many cultures.
When appropriate, the Guest Service Agents perform registration and cashiering functions. They determine a guest's reservation status and identify how long the guest needs and wants to stay. The Guest Service Agent helps guest complete registration and then assign rooms accommodating special requests whenever possible. Agents verify the guest's method of payment and follow established credit-checking procedure all in the comfort of the guest's room.
The Guest Service Agent works closely with the Housekeeping Department in keeping room status reports to date. Requests for maintenance and repair work are also coordinated at times through the Guest Service Agent.
The Guest Service Agent must also know how to recognize and respond to suspicious or emergency situations.
Mail, message and information functions were once a prominent feature of most hotel Front Offices, requiring a full-time mail and information clerk to perform the duties. In recent years, the responsibilities for distributing guest mail and messages or answering information requests have been divided among Lobby Receptionists, Guest Service Agents, PBX Operators and Concierges.
Finally, the Guest Service Agent must be sales-minded. A guest who has never stayed at the hotel will not know what the property has to offer. A returning guest may not know about new services or options. It is up to the Guest Service Agent to sell the guest on the hotel's rooms and services. Guest Service Agents do not need to use hard sell techniques. Rather, they should present options and alternatives to guest and offer assistance in making choices. Agents should know the location and types of available rooms as well as activities and services of the property. As part of the registration process, we call attention to special promotions or events of restaurants, lounges, gift shops or other revenue outlets.
To be effective and successful, a Guest Service Agent must be proud of where he or she works. Self-assured, well-trained and sales minded people behind the reception desk can be a valuable public relations asset for the property.
ESSENTIAL FUNCTIONS
  1. Able to work any day during the week and all shifts as needed.
  2. Assist guests with settling their charges upon departure with all methods of payment in accordance with hotels standards.
  3. Greet and acknowledge all arriving/departing guests.
  4. Maintain cleanliness, sanitation, and organization of the work areas at all times.
  5. The ability to display at all times, a friendly, courteous and professional manner in all dealings will guests, patrons and other employees.
  6. The ability to assign rooms, welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
  7. Understand room status and room status tracking.
  8. The ability to quote and be familiar with room types and rate availability for current and future dates.
  9. The ability to accept reservations, changes and cancellations in the absence of the reservations staff.
  10. The ability to pre-register individuals or groups as required; assist in escorting VIP's and return guests to their rooms as requested.
  11. The ability to work closely with the Concierge and Front Services staff to coordinate the efficient handling of guest luggage and follow up on guest's request.
  12. The ability to handle guest issues or concerns.
  13. The ability to handle a multitude of tasks.
  14. The ability to utilize the property management system in running daily reports and blocking special requests.
  15. The ability to keep all support departments informed of necessary information or requests.
  16. The ability to complete key packets and modify registration cards.
  17. The ability to recite hours of operation of all hotel facilities.
  18. The ability to understand the tasks performed by a PBX Operator, a Reservation Agent, a Concierge and a Housekeeper.
  19. The ability to handle hotel emergency procedures and situations with maturity and professionalism.
  20. The ability to perform tasks and projects as delegated by the Manager on Duty, Front Office Manager or Director of Front Office Operations.
  21. Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
  22. Coordinate room status updates with the Housekeeping Department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, day use rooms and no-show rooms.
  23. Posses a working knowledge of the Reservations Department, take same day reservations and future reservations when necessary. Know cancellation procedures.
  24. The ability to issue out key cards with proper controls so that keys are given only to registered guests.
  25. Use proper mail, package and message handling procedures.
  26. Be aware of daily activities and meetings taking place in the hotel.
  27. Attend department meetings.
  28. Coordinate guestroom maintenance work with the engineering and maintenance division.
  29. Report any unusual occurrences or requests to the manager or designated manager.
  30. Know all safety and emergency procedures. Be aware of accident prevention policies.
  31. Maintain the cleanliness and neatness of the Front Office area.
  32. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
  33. Be aware that bending, stooping, and lifting items weighing 30 pounds or more may be required.
  34. The ability to type 35 words per minute.
  35. The ability to work well with other departments since they all work hand in hand.
  36. The ability to cross-train in other areas of the hotel as needed to understand the overall operations of a hotel.
  37. Balance daily shift work and cash drawers.
  38. Answer and respond to inquiries at the Front Office, including folio requests from guests, credit card inquiries, and requests for information from other departments within the hotel.
  39. Greet and acknowledge all arriving/departing guests.
  40. Be friendly, courteous and professional manner in all dealings will guests, patrons and other employees
  41. Perform all other duties as may be required or assigned.

SUPERVISORY REQUIREMENTS
Reports To: Front Office Manager and Managers on Duty
Supervises: N/A
EDUCATION/EXPERIENCE
  • Previous experience in the hotel/ travel industry.
  • High school diploma or equivalent vocational training certificate, some college.
  • Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.

LICENSES/CERTIFICATIONS
  • Tuberculosis (TB) Clearance.

KNOWLEDGE, SKILLS, & ABILITIES
  • Japanese speaking highly preferred
  • Ability to anticipate guest needs; respond promptly and acknowledge all guests.
  • Must be highly organized, detail-oriented and have the ability to multi-task.
  • Ability to maintain positive guest relations at all times.
  • Input and access information in the PMS, the property management system/ computers/ point of sales system.

PHYSICAL DEMANDS
The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to transport up to 40 lbs.
  • Ability to stand/walk for up to 8 hours throughout work shift.

WORK ENVIRONMENT
  • Indoor, air-conditioned environment.
  • Outdoor, non-air-conditioned environment.
  • Exposure to variable temperatures and weather conditions.
  • Variable noise levels.
  • Exposure to fumes; dusts; chemicals; and odor hazards

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