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Answering Service Agent Jobs (NOW HIRING)

Limitless East Marketing

Customer Service Agent

Miami, FL · On-site

$14.75 - $19.75/hr

As a Customer Service Agent, you will serve as a key point of contact for customers, providing assistance, answering inquiries, and ensuring a positive experience throughout every interaction. You ...

Limitless East Marketing

Customer Service Agent

Miami, FL · On-site

$32K - $37K/yr

As a Customer Service Agent, you will serve as a key point of contact for customers, providing assistance, answering inquiries, and ensuring a positive customer experience. You will work closely with ...

Elevare Branding

Customer Service Agent

Miami, FL · On-site

As a Customer Service Agent, you will serve as a key point of contact for customers, providing assistance, answering inquiries, and ensuring a positive customer experience. You will work closely with ...

Elevare Branding

Customer Service Agent

Miami, FL · On-site

$14.75 - $19.75/hr

As a Customer Service Agent, you will serve as a key point of contact for customers, providing assistance, answering inquiries, and ensuring a positive experience throughout every interaction. You ...

Alphabe Insight Inc

Customer Service Agent

Miami, FL · On-site

$32K - $37K/yr

As a Customer Service Agent, you will serve as a key point of contact for customers, providing assistance, answering inquiries, and ensuring a positive customer experience. You will work closely with ...

Alphabe Insight Inc

Customer Service Agent

Miami, FL · On-site

$14.75 - $19.75/hr

As a Customer Service Agent, you will serve as a key point of contact for customers, providing assistance, answering inquiries, and ensuring a positive experience throughout every interaction. You ...

herffjones

Customer Service Agent

Indianapolis, IN · On-site

$18/hr

Customer Service Agent Location: Indianapolis, IN Starting Pay: $18/hr JOIN THE BEST TEAM ON THE ... answering general questions, and troubleshooting issues via multiple channels: phone ( Five9 ...

herffjones

Customer Service Agent

Indianapolis, IN · On-site

$18/hr

Customer Service Agent Location: Indianapolis, IN Starting Pay: $18/hr JOIN THE BEST TEAM ON THE ... answering general questions, and troubleshooting issues via multiple channels: phone ( Five9 ...

herffjones

Customer Service Agent

Indianapolis, IN · On-site

$18/hr

Customer Service Agent Location: Indianapolis, IN Starting Pay: $18/hr JOIN THE BEST TEAM ON THE ... answering general questions, and troubleshooting issues via multiple channels: phone ( Five9 ...

Commonwealth Hotels

Guest Services Agent

Portland, ME · On-site

$15.25 - $19.50/hr

The Docent's Collection is seeking a Full-Time Luxury Hotel Guest Service Agent, Hotel Front Desk ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Commonwealth Hotels

Guest Service Agent

Portland, ME

$15.25 - $19.50/hr

The Docent's Collection is seeking a Full-Time Luxury Hotel Guest Service Agent, Hotel Front Desk ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Career Search

Guest Service Agent

Carolina Beach, NC

$12.75 - $16.25/hr

As a Guest Services Agent at Carolina Beach Realty, you will be the face of our company, providing ... Your role will involve answering inquiries, troubleshooting issues, and ensuring that our guests ...

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Answering Service Agent information

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How much do answering service agent jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for answering service agent in the United States is $12.50, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $12.50 per hour, depending on experience, location, and employer.

What are Answering Service Agents?

Answering Service Agents are professionals who handle incoming phone calls, messages, and sometimes emails on behalf of businesses or organizations. They act as the first point of contact for customers, clients, or patients, providing information, taking messages, transferring calls, or dispatching urgent requests as needed. Their role is essential for businesses that want to ensure they never miss a call, especially after hours or during busy times. Answering Service Agents are skilled communicators who work from call centers or remotely and often use specialized software to manage communications efficiently.

What is the difference between Answering Service Agent vs Customer Service Representative?

AspectAnswering Service AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or higher; training often provided
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Industry UsageTelecommunications, healthcare, emergency servicesRetail, tech, finance, healthcare
Primary RoleAnswering calls, relaying messages, basic customer inquiriesAssisting customers, resolving issues, providing product info

Answering Service Agents primarily handle incoming calls, relay messages, and provide basic information, often in specialized industries like healthcare or emergency services. Customer Service Representatives also handle calls but focus more on resolving customer issues and supporting sales. While both roles require strong communication skills and similar training, their work environments and primary responsibilities differ slightly.

What are the key skills and qualifications needed to thrive as an Answering Service Agent, and why are they important?

To thrive as an Answering Service Agent, you need excellent verbal communication skills, active listening abilities, and typically at least a high school diploma. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and call routing tools is commonly required. Strong soft skills such as patience, professionalism, and problem-solving help create positive experiences for callers. These qualities ensure efficient message handling, customer satisfaction, and effective support for client businesses.

What are some common challenges Answering Service Agents face when handling high call volumes, and how can they effectively manage them?

Answering Service Agents often encounter high call volumes, especially during peak business hours or emergencies. Managing this can be challenging, as it requires staying calm under pressure, prioritizing urgent calls, and maintaining professional, friendly communication with every caller. To handle these situations effectively, agents typically rely on robust call management software, clear protocols, and strong multitasking skills. Regular training and supportive team structures also help agents stay efficient and deliver excellent service even during busy periods.
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What cities are hiring for Answering Service Agent jobs? Cities with the most Answering Service Agent job openings:
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What states have the most Answering Service Agent jobs? States with the most job openings for Answering Service Agent jobs include:
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Answering Service Agent jobs near you
Infographic showing various Answering Service Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $26,000 per year, or $12.5 per hour.

Hotel Guest Service Agent - Front Desk Clerk

Home2 Suites by Hilton Rowlett Rockwall Marina

Rowlett, TX • On-site

$16 - $17/hr

Full-time

PTO

Posted 12 days ago

Job description

Do you thrive in a fast-paced environment? Do you enjoy providing top-notch customer service with a friendly smile? Join our team at Home2 Suites by Hilton Rowlett Rockwall Marina as a Full-Time Guest Service Agent at our front desk! As guests' first point of contact, you will play a crucial role in ensuring their stay is comfortable and memorable. This exciting opportunity lets you showcase your excellent communication and problem-solving skills.
This position is in Rowlett, TX, and offers a competitive pay rate of $16.50 per hour. Don't miss out on the chance to be part of our dynamic team and make a difference in our guests' experience! You will be provided with great benefits such as Competitive Salary, Paid Time Off, and Employee Discounts. Apply now and embark on a rewarding career in the hospitality industry.
What's your day like?
As a Guest Service Agent at Home2 Suites by Hilton Rowlett Rockwall Marina, you can interact with our guests and ensure a seamless check-in and check-out process. Your responsibilities will include answering phone calls and managing the front desk. Your commitment to providing exceptional customer service in a timely manner will be vital in creating a positive experience for our guests during their stay.
Join our team and be an integral part of our customer-centric environment, where your contributions make a real difference in our guests' overall satisfaction.
What we're looking for in a Guest Service Agent
Strong communication and interpersonal skills are essential for excelling as a Guest Service Agent at Home2 Suites by Hilton Rowlett Rockwall Marina. Proficiency in using hotel management software for tasks such as check-ins, check-outs, and generating reports is required. Attention to detail and the ability to multitask in a fast-paced environment are crucial for success in this role.
Prior experience in customer service or hospitality is beneficial but not mandatory. The ability to remain calm and professional under pressure and be a team player will greatly contribute to providing exceptional service to our guests. Join our team and showcase your skills in a dynamic and customer-focused setting.
Make your move
If you think this job fits what you are looking for, great! We're excited to meet you!

Apply