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Answering Service Operator Jobs (NOW HIRING)

Longwood Collective

Answering Service Operator

Boston, MA · On-site

$20 - $22/hr

Position Overview We are currently hiring for Full-Time, Answering Service Operators! In this role, you will take phone calls for several large hospitals and private medical practices across the ...

TEKsystems

Hospital Answering Service Operator

Boston, MA · On-site

$22 - $25/hr

Overview We are seeking a reliable and professional Service Operator to support hospitals, physician offices, and healthcare clinics in a fast-paced healthcare communications environment. This role ...

TEKsystems

Hospital Answering Service Operator

Boston, MA · On-site

$22 - $25/hr

Description - Onsite in Boston Customer Service Reps are taking high volume calls from incoming patients of DRs for their clinics which are Hospitals and Smaller Health Clinics. Their job is to ...

Apello

Answering Service Agent (Bilingual)

UT · On-site +1

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Schedule flexibility * Remote work opportunities (after 90 days) TELEPHONE OPERATOR ...

Apello

Answering Service Agent (Bilingual)

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Schedule flexibility * Remote work opportunities (after 90 days) TELEPHONE OPERATOR ...

Apello

Answering Service Agent (Bilingual)

UT · Remote

$17.50 - $21.75/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Schedule flexibility * Remote work opportunities (after 90 days) TELEPHONE OPERATOR ...

Apello

Answering Service Agent (Bilingual)

UT · On-site

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Schedule flexibility * Remote work opportunities (after 90 days) TELEPHONE OPERATOR ...

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How much do answering service operator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for answering service operator in the United States is $14.42, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $15.38 per hour, depending on experience, location, and employer.

What is an answering service operator?

An answering service operator is a professional who answers phone calls on behalf of businesses or individuals, often outside of regular business hours. They handle messages, provide information, transfer calls, and sometimes schedule appointments or offer basic customer support. Operators are trained to follow specific protocols and scripts based on the client's needs, ensuring that callers receive courteous and accurate assistance. This role is essential for businesses that want to maintain 24/7 availability without having in-house staff at all times.

What does an answering service operator do?

Answering service operators handle inbound calls for their clients, either through a switchboard or in a call center. As an answering service operator, your job duties include courteously greeting callers, determining the reason for their call, and answering questions or directing their requests to a different department as necessary. Some answering service operators oversee multiple phone lines, so being organized and able to multitask is required. You must also keep a log of the calls in a spreadsheet or database, entering notes and contact information about the call. You sometimes need to take further action, such as contacting a supervisor to resolve difficult situations. Answering service operators may work during regular business hours, or they may receive calls and take messages after-hours.

What are the key skills and qualifications needed to thrive as an answering service operator, and why are they important?

To thrive as an Answering Service Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems and call center software is typically required. Strong interpersonal skills, patience, and attention to detail help operators handle a variety of callers and situations effectively. These skills ensure efficient, accurate message delivery and provide a positive experience for both callers and clients.

What are some common challenges answering service operators face and how can they be managed?

Answering Service Operators often handle high call volumes and must quickly adapt to various client industries, which can be challenging. Managing stress, maintaining professionalism, and ensuring accurate message delivery are key aspects of the role. Many operators find it helpful to develop strong multitasking and active listening skills, as well as to stay organized through digital tools provided by their employer. Regular feedback from supervisors and collaboration with team members also support continuous improvement and job satisfaction.

What is the difference between Answering Service Operator vs Customer Service Representative?

AspectAnswering Service OperatorCustomer Service Representative
CredentialsTypically no formal certifications requiredOften requires customer service or communication training
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Employer & IndustryAnswering service companies, healthcare, emergency servicesRetail, tech, finance, healthcare
Search & Comparison IntentFocus on call handling, message taking, emergency responseFocus on customer interaction, issue resolution

Answering Service Operators primarily handle incoming calls, take messages, and may respond to emergencies, often working in call centers or remote setups. Customer Service Representatives engage directly with customers to resolve issues, provide product information, and support sales. While both roles involve communication skills, Answering Service Operators focus more on call management and message accuracy, whereas Customer Service Representatives emphasize customer interaction and problem-solving.

What is the average pay for answering service operators?

Answering service operators typically earn an average hourly wage of around $12 to $15, with annual salaries ranging from approximately $25,000 to $31,000. Pay can vary based on experience, location, and whether the role involves night or weekend shifts, which may offer higher compensation.
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Answering Service Operator jobs near you
Infographic showing various Answering Service Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $30,000 per year, or $14.4 per hour.

Answering Service Operator

Boston, MA • On-site

Longwood Collective
51 - 200 employees
Learn more about Longwood Collectiveexternal

$20 - $22/hr

Full-time, Part-time, Contractor, Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Key responsibilities

  • Handle 200-300 incoming calls per shift efficiently, courteously, and using prescribed phraseology.

  • Process calls for the Main Listed Number, Paging, Dispatch, and Answering Service, including emergency calls.

  • Update databases, schedules, and directories related to hospital staff and services.

Job description

Position Overview
We are currently hiring for Full-Time, Answering Service Operators! In this role, you will take phone calls for several large hospitals and private medical practices across the United States. The MASCO Services Call Center is a rewarding but challenging work environment where you can make a difference. This is a contract to hire position.
Work Hours: ONSITE ONLY-Temp to hire
Second shift-( between 2pm-11pm)-full time- requires working every Sat-will have Sunday and Wednesdays off
 
Second shift-( between 2pm-11pm)-full time- requires working every Sunday - will have Saturday and Wednesday off
 
First shift- ( between 8am-6pm)-full time-requires working every Sunday - will have Saturday and Tuesday off
 
First shift part time-  must be available to work every Saturday-part time between 9am-3pm
 
**Days off are subject to change**
**Temp to hire positions**
Training hours: 
Between 10:00 am-6:00pm for 2 weeks
Responsibilities: 

  • Handling 200-300 incoming calls per shift expediently, efficiently, and courteously using the prescribed phraseology.
  • Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service.
  • Responding to requests from staff regarding hospital staff after-hours.
  • Update databases, schedules and directories.
  • Maintaining the ability to multi-task and toggle between multiple screens seamlessly.
  • Processing various “Emergency” calls in an accurate and timely manner.
  • Responding to all telephone inquiries for patient information, which may include handling confidential information.
Qualifications
  • High School Degree or equivalent
  • Two or more years of call center experience
  • Typing speed of 40 words per minute
  • Excellent interpersonal and communication skills
  • A clear and professional speaking voice.
  • Ability to maintain a friendly and compassionate attitude while assisting emotional callers.
  • Ability to work a flexible schedule including rotating weekends and holidays
  • Willingness to work in a temporary to regular employment situation 
  • Bilingual preferred but not required
  • Familiarity with medical terminology is a plus.
Compensation and Benefits
Regular full-time employees enjoy a competitive compensation and benefits package. Some of our benefits include: 
  • $20-$22 per hour (depending on experience)
  • Medical, dental, and vision coverage
  •  Monthly MBTA subsidy
  • 2 weeks of vacation per year and 6 floating holidays per year
  • Tuition reimbursement/ professional development
  • 401(k) plan with generous employer contribution

About Us
The Call Center was established in 1976 to meet the answering service needs of hospitals and physicians. Our award-winning customer service attracts customers that include internationally renowned hospitals, community health centers, physician practices, acclaimed colleges, pharmaceutical companies, medical device manufacturers, property management organizations, and many other businesses.
MASCO Services Call Center has been consistently rated number one for quality and service as compared to like call centers in the Boston area by several independent research firms. 
We provide comprehensive call center services for a wide variety of businesses – from main number answering and state-of-the-art virtual office solutions to a medical office answering services.
MASCO Services Call Center is proud to be an equal opportunity employer. We value an inclusive work environment that celebrates the diversity represented by our employees and member institutions. Candidates with diverse backgrounds and experiences are encouraged to apply.
Please visit msicallcenter.com for more information.

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