How do you become an answering service operator?

Qualifications for a career as an answering service operator include a high school diploma or GED certificate. Previous customer service experience is desirable, but it doesn’t necessarily have to involve working for an answering service. The most important quality is being comfortable taking calls and dealing with a variety of people. Training is typically on-the-job. Depending on the position, you may need to use other equipment, such as a public address system or intercom. Accurate note-taking is imperative to succeed as an answering service operator. Excellent communication skills are vital too, as you are the first direct contact individuals have with a business or organization.