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Answering Service Operator Jobs in Texas (NOW HIRING)

Peaceful Pets DFW LLC

Care Center Operator

Arlington, TX · On-site

$15 - $18/hr

Peaceful Pets DFW is an organization built on customer service and company culture. We create deep ... Utilize computers and cell phones for administrative purposes, including answering phones, using ...

Peaceful Pets DFW LLC

Care Center Operator

Arlington, TX · On-site

$15 - $16/hr

Peaceful Pets DFW is an organization built on customer service and company culture. We create deep ... Utilize computers and cell phones for administrative purposes, including answering phones, using ...

Peaceful Pets DFW LLC

Care Center Operator

Arlington, TX · On-site

$15 - $18/hr

Peaceful Pets DFW is an organization built on customer service and company culture. We create deep ... Utilize computers and cell phones for administrative purposes, including answering phones, using ...

Peaceful Pets DFW LLC

Care Center Operator

Arlington, TX · On-site

$15 - $18/hr

Peaceful Pets DFW is an organization built on customer service and company culture. We create deep ... Utilize computers and cell phones for administrative purposes, including answering phones, using ...

Genesis PrimeCare

Patient Services Operator

Marshall, TX · On-site

$14 - $17.75/hr

This role is primarily responsible for answering and directing incoming calls, providing directory ... in every service we provide. With a patient-centered focus, we strive to deliver quality ...

Moffitt

$16.91 - $24.64/hr

... telecom operator for the cancer center. The SRC Rep will take all incoming calls, create work ... Minimum of one(1) year of experience in a high-volume call center/answering service switchboard ...

Moffitt

$13.75 - $17.75/hr

... operator for the Cancer Center.The SRC Rep will take all incoming calls, create work orders, and ... Minimum of one(1) year of experience in a high-volume call center/answering service switchboard ...

Right at Home

In-home Caregiver

Leander, TX · On-site

$18/hr

You will NEVER get an answering service after hours. You can read about our stellar office staff ... Each Right at Home office and business is independently owned and operated under a franchise ...

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All JobsAnswering Service Operator JobsAnswering Service Operator Jobs in Texas

Answering Service Operator information

See Texas salary details

$11

$13

$15

How much do answering service operator jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for answering service operator in Texas is $13.44, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $14.33 per hour, depending on experience, location, and employer.

What is an answering service operator?

An answering service operator is a professional who answers phone calls on behalf of businesses or individuals, often outside of regular business hours. They handle messages, provide information, transfer calls, and sometimes schedule appointments or offer basic customer support. Operators are trained to follow specific protocols and scripts based on the client's needs, ensuring that callers receive courteous and accurate assistance. This role is essential for businesses that want to maintain 24/7 availability without having in-house staff at all times.

What is the average pay for answering service operators?

The average pay for answering service operators typically ranges from $10 to $15 per hour, depending on experience, location, and the employer. Some positions may offer additional benefits or shift differentials for night or weekend work.

What is the difference between Answering Service Operator vs Customer Service Representative?

AspectAnswering Service OperatorCustomer Service Representative
CredentialsTypically no formal certifications requiredOften requires customer service or communication training
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Employer & IndustryAnswering service companies, healthcare, emergency servicesRetail, tech, finance, healthcare
Search & Comparison IntentFocus on call handling, message taking, emergency responseFocus on customer interaction, issue resolution

Answering Service Operators primarily handle incoming calls, take messages, and may respond to emergencies, often working in call centers or remote setups. Customer Service Representatives engage directly with customers to resolve issues, provide product information, and support sales. While both roles involve communication skills, Answering Service Operators focus more on call management and message accuracy, whereas Customer Service Representatives emphasize customer interaction and problem-solving.

What are some common challenges answering service operators face and how can they be managed?

Answering Service Operators often handle high call volumes and must quickly adapt to various client industries, which can be challenging. Managing stress, maintaining professionalism, and ensuring accurate message delivery are key aspects of the role. Many operators find it helpful to develop strong multitasking and active listening skills, as well as to stay organized through digital tools provided by their employer. Regular feedback from supervisors and collaboration with team members also support continuous improvement and job satisfaction.

What does an answering service operator do?

Answering service operators handle inbound calls for their clients, either through a switchboard or in a call center. As an answering service operator, your job duties include courteously greeting callers, determining the reason for their call, and answering questions or directing their requests to a different department as necessary. Some answering service operators oversee multiple phone lines, so being organized and able to multitask is required. You must also keep a log of the calls in a spreadsheet or database, entering notes and contact information about the call. You sometimes need to take further action, such as contacting a supervisor to resolve difficult situations. Answering service operators may work during regular business hours, or they may receive calls and take messages after-hours.

What are the key skills and qualifications needed to thrive as an answering service operator, and why are they important?

To thrive as an Answering Service Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems and call center software is typically required. Strong interpersonal skills, patience, and attention to detail help operators handle a variety of callers and situations effectively. These skills ensure efficient, accurate message delivery and provide a positive experience for both callers and clients.
More about Answering Service Operator jobs
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What cities in Texas are hiring for Answering Service Operator jobs? Cities in Texas with the most Answering Service Operator job openings:
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Answering Service Operator jobs near you
Infographic showing various Answering Service Operator job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $27,949 per year, or $13.4 per hour.

PBX Operator Sunday 7a-3p

Huntsville Memorial Hospital

Huntsville, TX

Full-time

Re-posted 21 days ago

Job description

Communications Operator Under general supervision of the Director, the Communications Operator controls the telephone communications console, answers and routes calls to the appropriate personnel. Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties the incumbent will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position. Receives and screens telephone calls, connects callers to appropriate hospital parties in a prompt and courteous manner. Pages individuals using either the overhead speakers or portable pagers. Demonstrates knowledge of the hospital's various emergency plans (i.e., fire, disaster, bomb threat, etc.) and implements those procedures when appropriate. Maintains current list of in-house patients and transfers calls accordingly. Assists visitors and directs them to patient rooms when the information desk is not staffed. Accepts all incoming walk-in payments by any method and all cash payments for patients that present to the lobby for same day services. Performs after hours answering service for the Rural Health Clinic; communicating urgent messages in a timely manner to the on-call provider. Performs various clerical functions such as stuffing envelopes or filing records as time permits. Abides by the HMH Legal Compliance Code of Conduct. Maintains a safe work environment and reports safety concerns appropriately. Maintains patient confidentiality and appropriate handling of PHI. Performs all other related duties as required and assigned. All positions of Huntsville Memorial Hospital are part of an interdisciplinary team, and as such, participate in the care and service delivery process through effective interaction with other team members. Primarily interacts with hospital staff, medical staff, patients, and visitors.

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