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Dialer Jobs (NOW HIRING)

Fabergent

Avaya Dialer Administrator

Phoenix, AZ

Facilitate the effective use of Dialer functionality to maximize operational efficiency. Effectively collaborate with business leaders to execute dialer campaigns that achieve program objectives in a ...

GEICO

dialer

Niles, IL · On-site

Dialer Annual Salary The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the ...

GEICO

dialer

Niles, IL

Dialer Annual Salary The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the ...

GEICO

Dialer

Chicago, IL · On-site

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being ...

Attain Finance

Dialer Administrator

London, KY · Hybrid

$24 - $33.50/hr

Responsibilities The Dialer Administrator is responsible for the design, configuration, implementation, and optimization of outbound dialing technologies that support customer engagement, collections ...

New

Selene Holdings

Dialer Manager

The Dialer Manager serves as the strategic owner of Selene's outbound dialing programs, campaign execution strategy, and investor-facing contact center initiatives. This position acts as the critical ...

Attain Finance

Dialer Administrator

London, KY · On-site

$24 - $33.50/hr

Responsibilities The Dialer Administrator is responsible for the design, configuration, implementation, and optimization of outbound dialing technologies that support customer engagement, collections ...

New

GEICO

Dialer

Chicago, IL

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being ...

Razor Talent

Acqueon Dialer Product Owner

Technical Product Owner - Acqueon Dialer Location: Remote Company: Razor Talent (Client: Healthcare Client) Overview As a Technical Product Owner (TPO) with expertise in Acqueon Dialer technologies ...

Attain Finance

Dialer Administrator

London, KY · Hybrid

$24 - $33.50/hr

Responsibilities The Dialer Administrator is responsible for the design, configuration, implementation, and optimization of outbound dialing technologies that support customer engagement, collections ...

New

Attain Finance

Dialer Administrator

London, KY · Hybrid

$24 - $33.50/hr

The Dialer Administrator is responsible for the design, configuration, implementation, and optimization of outbound dialing technologies that support customer engagement, collections, servicing, and ...

New

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Dialer information

See salary details

$11K

$34.8K

$38.5K

How much do dialer jobs pay per year?

As of Jul 10, 2026, the average yearly pay for dialer in the United States is $34,753.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $37,500.00 per year, depending on experience, location, and employer.

What Are Dialer Jobs?

A dialer job is any job in a call center that focuses on the predictive dialer system. Your duties vary depending on your seniority, but they could include working with management to develop an overall center strategy, performing daily uploads and downloads of names and phone numbers, documenting dialer activity, analyzing dialer information for possible issues, or adjusting dialer systems for maximum efficiency and performance. Regardless of your position, your responsibilities include reporting issues with the system to your supervisor. You could also be in charge of maintenance of the dialer systems. Typical job titles in this field include dialer administrator and dialer analyst.

What are some common challenges Dialers face when managing high call volumes, and how can they be addressed?

Dialers often encounter challenges such as maintaining a high level of accuracy and professionalism while handling a large number of outbound calls in a short timeframe. This can sometimes lead to fatigue, stress, or decreased call quality. To address these challenges, it's important to develop strong time management skills, utilize call scripts effectively, and take regular short breaks to avoid burnout. Additionally, collaborating with team members and supervisors for support and feedback can help improve performance and maintain a positive work environment.

What are Dialers and what do they do?

Dialers are professionals who operate automated calling systems, often in call centers, to connect customers or prospects with sales or support representatives. Their main responsibilities include managing outbound and sometimes inbound calls, ensuring call lists are followed, updating records, and sometimes handling basic customer inquiries. Dialers help improve efficiency by reducing manual dialing and optimizing the workflow for sales or customer service teams. They may also monitor call metrics and report on campaign performance. The role requires attention to detail, communication skills, and familiarity with call center technology.

What are the key skills and qualifications needed to thrive as a Dialer, and why are they important?

To thrive as a Dialer, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and auto-dialing systems is typically required. Persistence, professionalism, and active listening are soft skills that set top Dialers apart. These competencies ensure effective customer outreach, accurate data handling, and contribute to achieving sales or support targets.

What is the difference between Dialer vs Customer Service Representative?

AspectDialerCustomer Service Representative
Primary RoleAutomates outbound/inbound calls to prospects or clientsHandles customer inquiries, provides support, and resolves issues
Required SkillsBasic computer skills, familiarity with dialing softwareCommunication skills, problem-solving, product knowledge
Work EnvironmentCall centers, sales teams, telemarketingCustomer service departments, support centers
Common CertificationsNone typically requiredCustomer service certifications (optional)

While a Dialer focuses on automating and managing outbound or inbound calls, a Customer Service Representative directly interacts with customers to address their needs. Both roles may work in call centers, but their core functions and skill requirements differ significantly.

More about Dialer jobs
What cities are hiring for Dialer jobs? Cities with the most Dialer job openings:
What are the most commonly searched types of Dialer jobs? The most popular types of Dialer jobs are:
What states have the most Dialer jobs? States with the most job openings for Dialer jobs include:
What job categories do people searching Dialer jobs look for? The top searched job categories for Dialer jobs are:
Dialer jobs near you
Avaya Dialer Administrator

Avaya Dialer Administrator

Fabergent

Phoenix, AZ

Full-time

Re-posted 16 days ago

Job description

Job Description

Description:

Facilitate the effective use of Dialer functionality to maximize operational efficiency. Effectively collaborate with business leaders to execute dialer campaigns that achieve program objectives in a cost effective manner. Mentor staff to learn effective dialer operations.

Responsibilities:

Identify ways to maximize the use of Dialer functionality that supports the business in achieving plan objectives

Deploy appropriate pacing concepts and apply the correct logic to produce efficient campaigns with low abandons and high connect rates

Determine the extent blended techniques can be used to maximize contact and service to our students

Facilitate the preparation of lists insuring they are in the proper format, duplicates have been removed and they follow applicable do not call standards set at the federal and or state level

Leverage workflow and business system functionality to identify opportunities for improvement and champion new processes and systems to facilitate automation

Responsible for documenting and maintaining knowledge articles of campaigns and best practices within the business environment

Performs other duties as assigned or apparent


Qualifications

Basic Qualifications:

Experience with dialer technology and lead campaign management for an outbound contact center

Requires an understanding of communications technology, both hardware and software, and its application to address business needs

Experience mentoring co-workers on dialer best practices

Additional Qualifications:

Strong verbal and written communication skills to effectively interact with internal and external customers

Previous experience with Avaya and/or Genesys Outbound Dialing Platforms a plus

Knowledge of Pearl Scripting, SQL, Linux Administration and contact center analysis preferred

High level of analytical, strategic planning and organizational ability is required

Must possess the ability to prioritize and perform multiple tasks simultaneously

Must have excellent oral and written communication skills to effectively interact with internal and external customers and department staff

Must possess the ability to effectively communicate with others, perform work in a team environment, and relay necessary information as appropriate

Additional Information

All your information will be kept confidential according to EEO guidelines.

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