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Dialer Jobs (NOW HIRING)

Orum

Senior Software Engineer - Dialer Team

San Francisco, CA · On-site

$144K - $190K/yr

The Dialer Team The Dialer team owns the core of Orum's platform, powering millions of outbound calls and generating the rich conversation data that drives our product. This is a highly technical ...

DaBella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Working knowledge of dialer configurations and list management * Proven ability to support call center systems, troubleshoot issues, and implement fixes * Ability to work collaboratively in a team ...

Dabella

$70K - $80K/yr

Working knowledge of dialer configurations and list management * Proven ability to support call center systems, troubleshoot issues, and implement fixes * Ability to work collaboratively in a team ...

Dabella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Working knowledge of dialer configurations and list management * Proven ability to support call center systems, troubleshoot issues, and implement fixes * Ability to work collaboratively in a team ...

GEICO

Dialer/Receptionist

Desoto, TX · On-site

$16.25 - $21.25/hr

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of ...

Cuboid IT Solutions

Product Owner

Santa Clara, CA · On-site

Acqueon Dialer (Campaign Manager, Reporting, Analytics), call center technologies, outbound dialer systems, Agile product ownership, CRM/IVR/Twilio integration, technical troubleshooting, TCPA/GDPR ...

GEICO

Dialer/Receptionist

Desoto, TX

$16.25 - $21.25/hr

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of ...

Hyundai Capital

Contact Management Associate

Plano, TX · On-site

$48K - $72K/yr

In addition to dialer administration, this position will support intra-day workforce management processes as needed. This role is also responsible for monitoring and adjusting early-stage inbound ...

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Dialer information

See salary details

$11K

$34.8K

$38.5K

How much do dialer jobs pay per year?

As of Aug 20, 2026, the average yearly pay for dialer in the United States is $34,753.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $37,500.00 per year, depending on experience, location, and employer.

What is a dialer?

A dialer job is any job in a call center that focuses on the predictive dialer system. Your duties vary depending on your seniority, but they could include working with management to develop an overall center strategy, performing daily uploads and downloads of names and phone numbers, documenting dialer activity, analyzing dialer information for possible issues, or adjusting dialer systems for maximum efficiency and performance. Regardless of your position, your responsibilities include reporting issues with the system to your supervisor. You could also be in charge of maintenance of the dialer systems. Typical job titles in this field include dialer administrator and dialer analyst.

What does a dialer do?

Dialers are professionals who operate automated calling systems, often in call centers, to connect customers or prospects with sales or support representatives. Their main responsibilities include managing outbound and sometimes inbound calls, ensuring call lists are followed, updating records, and sometimes handling basic customer inquiries. Dialers help improve efficiency by reducing manual dialing and optimizing the workflow for sales or customer service teams. They may also monitor call metrics and report on campaign performance. The role requires attention to detail, communication skills, and familiarity with call center technology.

What are some common challenges dialers face when managing high call volumes, and how can they be addressed?

Dialers often encounter challenges such as maintaining a high level of accuracy and professionalism while handling a large number of outbound calls in a short timeframe. This can sometimes lead to fatigue, stress, or decreased call quality. To address these challenges, it's important to develop strong time management skills, utilize call scripts effectively, and take regular short breaks to avoid burnout. Additionally, collaborating with team members and supervisors for support and feedback can help improve performance and maintain a positive work environment.

What is the difference between Dialer vs Customer Service Representative?

AspectDialerCustomer Service Representative
Primary RoleAutomates outbound/inbound calls to prospects or clientsHandles customer inquiries, provides support, and resolves issues
Required SkillsBasic computer skills, familiarity with dialing softwareCommunication skills, problem-solving, product knowledge
Work EnvironmentCall centers, sales teams, telemarketingCustomer service departments, support centers
Common CertificationsNone typically requiredCustomer service certifications (optional)

While a Dialer focuses on automating and managing outbound or inbound calls, a Customer Service Representative directly interacts with customers to address their needs. Both roles may work in call centers, but their core functions and skill requirements differ significantly.

More about Dialer jobs

What cities are hiring for Dialer jobs?

Cities with the most Dialer job openings:

What are the most commonly searched types of Dialer jobs?

The most popular types of Dialer jobs are:

What states have the most Dialer jobs?

States with the most job openings for Dialer jobs include:

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Dialer jobs near you
Infographic showing various Dialer job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, 17% Part Time, and 8% Temporary. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $34,753 per year, or $16.7 per hour.

Sr. Dialer Technical System Administrator (Alveria/Noble)

Techstra Solutions

Pittsburgh, PA • On-site

Full-time

Re-posted 15 days ago

Job description

Job Summary:
Techstra Solutions is a certified woman-owned management consulting firm specializing in strategy, technology, and implementation services. The Sr. Alvaria/Noble Dialer Technical System Administrator will manage and maintain enterprise-scale dialers, ensuring optimal performance and compliance while supporting high-volume call center operations.
Responsibilities:
• Work closely with Alvaria vendor resources to perform system upgrades and enhancements.
• Make recommendations to improve call statistics and operational performance.
• Partner with teams to resolve production issues.
• Utilize advanced SQL to support forecasting, modeling, and performance optimization.
• Identify and communicate opportunities to improve service levels; recommend and drive solutions.
• Support business continuity events and provide after-hours and weekend support for releases and production changes.
• System Configuration & Maintenance: Set up, configure, and maintain outbound dialing systems to support campaign execution.
• Performance and Compliance Monitoring: Monitor call pacing, agent utilization, and system performance to improve connect rates and reduce dropped calls.
• Troubleshooting & Support: Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure system uptime.
• Integration & Compliance: Ensure seamless integration with CRM, Voice Infrastructure and other contact center tools, and maintain compliance with Corporate Security Policies.
• Additional duties as assigned.
Qualifications:
Required:
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 8+ years of experience with call center outbound dialer technologies.
• Analytical & Problem‑Solving: Ability to interpret data, make data‑driven decisions, and troubleshoot complex systems.
• Collaboration: Work closely with IT, call center operations, and compliance teams to align technical strategy with business goals.
• Strong troubleshooting background in contact center technologies, including Verint and Alvaria.
• Hands-on experience with Alvaria or Noble outbound dialer platforms, dialer configurations, and list management experience required.
• Strong analytical and problem-solving skills, particularly in outbound dialer environments.
• Experience with contact center platforms (Genesys, Avaya, Verint, NICE, Aspect).
• 4+ year of hands-on Linux OS experience (RHEL 7+ preferred) with detailed knowledge of software installation and network troubleshooting.
• 2+ years PostgreSQL and transact psql experience.
• Experience with ServiceNow, Archer, and Postgres databases.
• Strong communication skills with the ability to lead discussions and host meetings.
• Ability to support production changes after hours, including nights/weekends, and participate in business continuity events.
• Working knowledge of Windo.s Server and Microsoft Internet Information Services.
• Working knowledge of regulatory and compliance requirements related to dialer operations such as TCPA, FDCPA, Do Not Call, and other compliance frameworks.
Preferred:
• Experience with CyberArk preferred.
Company:
Techstra Solutions is a consulting firm for digital and talent transformation. Founded in 2012, the company is headquartered in Pittsburgh, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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