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Dialer Jobs in Ohio (NOW HIRING)

Marmon

Director - Collections & Recovery

Westlake, OH · On-site

The Director will lead collections teams and vendor partners, manage dialer strategies, oversee quality monitoring, and implement omni-channel communication frameworks to drive efficiency and results.

Lincare

Customer Service Rep

Logan, OH · On-site

$13.50 - $18.25/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare

Customer Service Rep

Ashtabula, OH

$14.50 - $19.75/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare

Customer Service Rep

Moraine, OH · On-site

$15.50 - $21/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare Holdings, Inc.

Customer Service Rep

Logan, OH · On-site

$13.50 - $18.25/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare Holdings, Inc.

Customer Service Rep

Ashtabula, OH · On-site

$14.50 - $19.75/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare Holdings

Customer Service Rep

Logan, OH · On-site

$13.50 - $18.25/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare Holdings

Customer Service Rep

Ashtabula, OH · On-site

$14.50 - $19.75/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare Holdings, Inc.

Customer Service Rep

Moraine, OH · On-site

$15.50 - $21/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare Holdings

Customer Service Rep

Moraine, OH · On-site

$14 - $19/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare

Customer Service Rep

Orrville, OH

$15 - $20.50/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare

Customer Service Rep

Steubenville, OH · On-site

$14 - $19/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare Holdings, Inc.

Customer Service Rep

Uniontown, OH · On-site

$13 - $17.75/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

Lincare Holdings

Customer Service Rep

Painesville, OH · On-site

$14 - $19/hr

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system * Assesses customer need for additional products/services * Assesses ...

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All JobsDialer JobsDialer Jobs in Ohio

Dialer information

See Ohio salary details

$10.5K

$33K

$36.6K

How much do dialer jobs pay per year?

As of Aug 20, 2026, the average yearly pay for dialer in Ohio is $33,039.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,300.00 and $35,700.00 per year, depending on experience, location, and employer.

What is a dialer?

A dialer job is any job in a call center that focuses on the predictive dialer system. Your duties vary depending on your seniority, but they could include working with management to develop an overall center strategy, performing daily uploads and downloads of names and phone numbers, documenting dialer activity, analyzing dialer information for possible issues, or adjusting dialer systems for maximum efficiency and performance. Regardless of your position, your responsibilities include reporting issues with the system to your supervisor. You could also be in charge of maintenance of the dialer systems. Typical job titles in this field include dialer administrator and dialer analyst.

What does a dialer do?

Dialers are professionals who operate automated calling systems, often in call centers, to connect customers or prospects with sales or support representatives. Their main responsibilities include managing outbound and sometimes inbound calls, ensuring call lists are followed, updating records, and sometimes handling basic customer inquiries. Dialers help improve efficiency by reducing manual dialing and optimizing the workflow for sales or customer service teams. They may also monitor call metrics and report on campaign performance. The role requires attention to detail, communication skills, and familiarity with call center technology.

What are some common challenges dialers face when managing high call volumes, and how can they be addressed?

Dialers often encounter challenges such as maintaining a high level of accuracy and professionalism while handling a large number of outbound calls in a short timeframe. This can sometimes lead to fatigue, stress, or decreased call quality. To address these challenges, it's important to develop strong time management skills, utilize call scripts effectively, and take regular short breaks to avoid burnout. Additionally, collaborating with team members and supervisors for support and feedback can help improve performance and maintain a positive work environment.

What is the difference between Dialer vs Customer Service Representative?

AspectDialerCustomer Service Representative
Primary RoleAutomates outbound/inbound calls to prospects or clientsHandles customer inquiries, provides support, and resolves issues
Required SkillsBasic computer skills, familiarity with dialing softwareCommunication skills, problem-solving, product knowledge
Work EnvironmentCall centers, sales teams, telemarketingCustomer service departments, support centers
Common CertificationsNone typically requiredCustomer service certifications (optional)

While a Dialer focuses on automating and managing outbound or inbound calls, a Customer Service Representative directly interacts with customers to address their needs. Both roles may work in call centers, but their core functions and skill requirements differ significantly.

More about Dialer jobs

What are the most commonly searched types of Dialer jobs in Ohio?

The most popular types of Dialer jobs in Ohio are:

What are popular job titles related to Dialer jobs in Ohio?

For Dialer jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Dialer jobs in Ohio look for?

The top searched job categories for Dialer jobs in Ohio are:

Dialer jobs near you
Infographic showing various Dialer job openings in Ohio as of August 2026, with employment types broken down into 80% Full Time, 14% Part Time, and 6% Temporary. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $33,039 per year, or $15.9 per hour.

Director - Collections & Recovery

Marmon Holdings, Inc.

Westlake, OH • On-site

Full-time

Posted 15 days ago

Marmon Holdings rating

7.7

Company rating: 7.7 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

United Consumer Financial Services Compa
As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.
The Director of Collections & Recovery is a senior leader responsible for designing, executing, and continuously optimizing the organization's end-to-end collections strategy. This includes oversight of early-stage, high-risk, late-stage, and outsourced agency operations. The role ensures strong portfolio performance, adherence to all federal and state regulations, and delivery of a best-in-class customer experience throughout the repayment lifecycle.
This position partners closely with Risk, Customer Service, Operations, Compliance, and Finance to reduce delinquency, maximize recoveries, modernize processes, and support sustainable portfolio growth. The Director will lead collections teams and vendor partners, manage dialer strategies, oversee quality monitoring, and implement omni-channel communication frameworks to drive efficiency and results.
ESSENTIAL DUTIES & RESPONSIBILITIES
Strategic Leadership & Portfolio Performance
  • Develop and execute the companywide collections strategy to reduce delinquency, improve cure rates, and optimize recoveries across all risk segments.
  • Monitor portfolio performance trends and proactively adjust tactics, staffing, dialer strategy, and outreach channels.
  • Review KPI dashboards (e.g., roll rates, PTP kept, DPD trends, liquidation rates, call productivity) to guide daily operations and long-term decision-making.
  • Partner with Credit Risk to align underwriting strategy and collections policies with emerging trends.

Operational Excellence
  • Lead early-stage, high-risk, late-stage, and specialty queue operations to ensure consistent execution and compliance.
  • Oversee outbound dialing strategies, text/email communication workflows, and channel optimization to maximize contact rates.
  • Drive process improvement initiatives to reduce operational friction, improve agent efficiency, and enhance customer experience.
  • Implement and maintain SOPs, call guides, and QA frameworks to ensure consistent performance.

People Leadership
  • Lead, develop, and mentor collections manager and supervisors to build a high-performing, data-driven culture.
  • Establish clear performance expectations, conduct regular coaching sessions, and ensure ongoing leadership development.
  • Facilitate workforce planning, hiring, onboarding, and succession planning for the Collections department.

Compliance & Risk Management
  • Ensure full compliance with FDCPA, Reg F, UDAAP, TCPA, state regulations, SCRA, and company policies.
  • Partner with Compliance and Legal to monitor regulatory changes and update processes accordingly.
  • Oversee QA monitoring, complaint resolution, and root-cause analysis to mitigate risk and prevent recurrence.
  • Ensure proper documentation and audit readiness for all collections processes and vendor relationships.

Vendor & Agency Management
  • Manage relationships with third-party collection agencies, skip-trace providers, and technology vendors.
  • Evaluate agency performance, set liquidation targets, negotiate contracts, and ensure adherence to compliance requirements.
  • Implement agency scorecards, regular performance reviews, and accountability structures.

Technology & Innovation
  • Collaborate with IT and Operations to optimize dialer configuration, segmentation logic, and automation.
  • Evaluate and implement tools such as AI-assisted QA, predictive analytics, and omni-channel communication platforms.
  • Lead digital transformation efforts within the collections function to increase efficiency and reduce operating costs.

SKILLS & ABILITIES
• Strategic Thinking & Decision Making
• Portfolio Performance Management
• Compliance & Regulatory Discipline
• Operational Optimization
• Change Leadership
• Cross-Functional Collaboration
• Data Interpretation & Storytelling
• Coaching & Talent Development
• Vendor & Technology-Enabled Transformation Leadership
MINIMUM QUALIFICATIONS
• 7+ years of experience in consumer lending, financial services collections/recovery, or a related credit risk function, including at least 3 years leading collections staff, cross-functional teams, or strategic vendor/technology initiatives within a regulated lending environment.
• Working knowledge of FDCPA, Reg F, UDAAP, TCPA, and state collection laws, with the ability to build deep regulatory fluency quickly; hands-on compliance experience in a collections environment strongly preferred.
• Demonstrated success improving portfolio performance through strategy, analytics, and operational execution, or through leading vendor and technology transformation initiatives that materially improved recovery outcomes.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.

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