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Dialer Jobs in Texas (NOW HIRING)

Rocket Mortgage, LLC

Dialer Administrator I

Cypress, TX · On-site

$24.52 - $34.13/hr

Manage daily dialer campaigns to ensure business strategies are implemented as designed * Provide feedback and recommendations on dialer/campaign changes to support contact rates and other ...

Rock Connections

Dialer Administrator I

Cypress, TX · On-site

$24.52 - $34.13/hr

Manage daily dialer campaigns to ensure business strategies are implemented as designed * Provide feedback and recommendations on dialer/campaign changes to support contact rates and other ...

SWBC

Collections Dialer Administrator-I

San Antonio, TX · On-site

$15.25 - $19.75/hr

This is an entry level introduction and education into Dialer and Collection software. Essential duties include the following: * Responsible for the initiation of the manual "click to dial" system ...

SWBC

Collections Dialer Administrator-I

San Antonio, TX · On-site

$15.25 - $19.75/hr

This is an entry level introduction and education into Dialer and Collection software. Essential duties include the following: * Responsible for the initiation of the manual "click to dial" system ...

Swbc

Collections Dialer Administrator-I

San Antonio, TX · On-site

$15.25 - $19.75/hr

This is an entry level introduction and education into Dialer and Collection software. Essential duties include the following: * Responsible for the initiation of the manual "click to dial" system ...

DaBella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Working knowledge of dialer configurations and list management * Proven ability to support call center systems, troubleshoot issues, and implement fixes * Ability to work collaboratively in a team ...

Dabella

$70K - $80K/yr

Working knowledge of dialer configurations and list management * Proven ability to support call center systems, troubleshoot issues, and implement fixes * Ability to work collaboratively in a team ...

Dabella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Working knowledge of dialer configurations and list management * Proven ability to support call center systems, troubleshoot issues, and implement fixes * Ability to work collaboratively in a team ...

GEICO

Dialer/Receptionist

Desoto, TX · On-site

$16.25 - $21.25/hr

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of ...

GEICO

Dialer/Receptionist

Desoto, TX · On-site

$16.25 - $21.25/hr

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of ...

Hyundai Capital

Contact Management Associate

Plano, TX · On-site

In addition to dialer administration, this position will support intra-day workforce management processes as needed. This role is also responsible for monitoring and adjusting early-stage inbound ...

Scalence L.L.C.

Senior NICE CXone Engineer

Plano, TX · On-site

... Contact Dialer, NICE IEX, NICE Quality Management, and LiveVox dialer Smart Reach with scripting • Strong knowledge of API Gateway, Elastic Stack (ELK), and Snowflake integration • Solid ...

Appiness Inc.

Genesys Architect

Plano, TX · On-site

Contact center, Genesys Cloud, Genesys Interactive Intelligence, Auto Dialer, IVR, and/or VoIP * Intermediate knowledge of networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP. Old JD: Day ...

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All JobsDialer JobsDialer Jobs in Texas

Dialer information

See Texas salary details

$10.2K

$32.4K

$35.9K

How much do dialer jobs pay per year?

As of Sep 3, 2026, the average yearly pay for dialer in Texas is $32,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,700.00 and $34,900.00 per year, depending on experience, location, and employer.

What is a dialer?

A dialer job is any job in a call center that focuses on the predictive dialer system. Your duties vary depending on your seniority, but they could include working with management to develop an overall center strategy, performing daily uploads and downloads of names and phone numbers, documenting dialer activity, analyzing dialer information for possible issues, or adjusting dialer systems for maximum efficiency and performance. Regardless of your position, your responsibilities include reporting issues with the system to your supervisor. You could also be in charge of maintenance of the dialer systems. Typical job titles in this field include dialer administrator and dialer analyst.

What does a dialer do?

Dialers are professionals who operate automated calling systems, often in call centers, to connect customers or prospects with sales or support representatives. Their main responsibilities include managing outbound and sometimes inbound calls, ensuring call lists are followed, updating records, and sometimes handling basic customer inquiries. Dialers help improve efficiency by reducing manual dialing and optimizing the workflow for sales or customer service teams. They may also monitor call metrics and report on campaign performance. The role requires attention to detail, communication skills, and familiarity with call center technology.

What are some common challenges dialers face when managing high call volumes, and how can they be addressed?

Dialers often encounter challenges such as maintaining a high level of accuracy and professionalism while handling a large number of outbound calls in a short timeframe. This can sometimes lead to fatigue, stress, or decreased call quality. To address these challenges, it's important to develop strong time management skills, utilize call scripts effectively, and take regular short breaks to avoid burnout. Additionally, collaborating with team members and supervisors for support and feedback can help improve performance and maintain a positive work environment.

What is the difference between Dialer vs Customer Service Representative?

AspectDialerCustomer Service Representative
Primary RoleAutomates outbound/inbound calls to prospects or clientsHandles customer inquiries, provides support, and resolves issues
Required SkillsBasic computer skills, familiarity with dialing softwareCommunication skills, problem-solving, product knowledge
Work EnvironmentCall centers, sales teams, telemarketingCustomer service departments, support centers
Common CertificationsNone typically requiredCustomer service certifications (optional)

While a Dialer focuses on automating and managing outbound or inbound calls, a Customer Service Representative directly interacts with customers to address their needs. Both roles may work in call centers, but their core functions and skill requirements differ significantly.

More about Dialer jobs

What are the most commonly searched types of Dialer jobs in Texas?

The most popular types of Dialer jobs in Texas are:

What are popular job titles related to Dialer jobs in Texas?

For Dialer jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Dialer jobs in Texas look for?

The top searched job categories for Dialer jobs in Texas are:

What cities in Texas are hiring for Dialer jobs?

Cities in Texas with the most Dialer job openings:

Dialer jobs near you
Infographic showing various Dialer job openings in Texas as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $32,378 per year, or $15.6 per hour.

Dialer Administrator I

Rocket Mortgage, LLC

Cypress, TX • On-site

$24.52 - $34.13/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Rocket Mortgage rating

8.5

Company rating: 8.5 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

29th of 152 rated financial services

Job description

This posting will be open until September 30, 2026. Applications received after this date may not be considered.
Responsible for day-to-day execution and monitoring of outbound dialer jobs' performance, inbound and blend application changes, adhoc data analysis, production of daily reports, troubleshooting of production issues, and operations support of multiple call centers and diverse groups.
About the role
  • Develop/Create dialer calling strategies, campaigns, and filters setup, testing, monitoring, and verification
  • Review and analyze campaign results and adjust to provide maximum performance
  • Manage daily dialer campaigns to ensure business strategies are implemented as designed
  • Provide feedback and recommendations on dialer/campaign changes to support contact rates and other performance indicators
  • Assist in the planning, implementation, maintenance, and monitoring of all Avaya Dialer systems
  • Provide support to Dialer management with analyzing collection trends. This includes the ability to produce, understand, and analyze efficiency or gap reports to recommend process changes/updates
  • Track key performance indicators, generate and distribute dialer reports to operations
  • Maintain/updates dialer settings as needed to maximize scheduling in order to cover all operating hours

About you
  • High school diploma or GED equivalent required. Some college and/or Mortgage/Financial services experience a plus. Bachelor's degree preferred.
  • One year Avaya Proactive Contact version4.0 or Genesys Dialer experience.
  • Call center experience required.
  • Dialer experience preferred.
  • 1 year of SQL experience required.
  • 1-2 years of experience in Access.
  • SAS experience preferred.
  • Operates under significant supervision.
  • Routine work assignments; determines decisions based on set process given by management.
  • Actions have impact on the successful completion of assignments. Scope of work occasionally impacts assigned business area. Participates in communication with customer; directly influences customer experience.
  • Possesses clear and professional verbal and written communication skills. Open to communication; is approachable and receptive.
  • Demonstrate basic computer skills necessary for job function. Accurate data entry and reporting.
  • Must be able to work Monday - Friday 11 am - 8 pm with one late day per week 3:00 pm - 11:00 pm. Saturdays as needed.

What you'll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.
About us
Rocket Mortgage® was founded in 1985. Today, we're a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We're known as experts in the mortgage industry, but we're also innovators - we strive to create the best experiences for our clients from beginning to end. And we're not your typical employer. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com.
The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $24.52-$34.13. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company's current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.

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