Florida, NY · On-site
As an Outbound Dialer Manager (also referred to as a Dialer Campaign Manager, Junior Outbound Campaign Manager, Dialer Operations Specialist, or Five9 Campaign Specialist), you will help build ...
Florida, NY · On-site
As an Outbound Dialer Manager (also referred to as a Dialer Campaign Manager, Junior Outbound Campaign Manager, Dialer Operations Specialist, or Five9 Campaign Specialist), you will help build ...
Experience with dialer technology and lead campaign management for an outbound contact center Requires an understanding of communications technology, both hardware and software, and its application ...
Experience with dialer technology and lead campaign management for an outbound contact center Requires an understanding of communications technology, both hardware and software, and its application ...
Joining Monica Conroy - GEICO Local Office as a Outbound Sales Dialer means becoming an essential ... Keep records accurate and up to date while managing policy adjustments. QUALIFICATIONS: * Strong ...
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Joining Monica Conroy - GEICO Local Office as a Outbound Sales Dialer means becoming an essential ... Keep records accurate and up to date while managing policy adjustments. QUALIFICATIONS: * Strong ...
Position: - Avaya Aspect Dialer Location: - Dallas, TX Joining Mode: - 6+ Month Contract ... Good presentations skills, to support Client Manager for preparation of presentation deck.
Position: - Avaya Aspect Dialer Location: - Dallas, TX Joining Mode: - 6+ Month Contract ... Good presentations skills, to support Client Manager for preparation of presentation deck.
Position: - Avaya Aspect Dialer Location: - Dallas, TX Joining Mode: - 6+ Month Contract ... Good presentations skills, to support Client Manager for preparation of presentation deck.
Position: - Avaya Aspect Dialer Location: - Dallas, TX Joining Mode: - 6+ Month Contract ... Good presentations skills, to support Client Manager for preparation of presentation deck.
Los Angeles, CA · Remote
Dialer Administrator Location: Remote Reports To: Director, Dialer Team The Company: Sunbit builds ... For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in ...
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Los Angeles, CA · Remote
Dialer Administrator Location: Remote Reports To: Director, Dialer Team The Company: Sunbit builds ... For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in ...
Los Angeles, CA · On-site +1
Dialer Administrator Location: Remote Reports To: Director, Dialer Team The Company: Sunbit builds ... For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in ...
Los Angeles, CA · On-site +1
Dialer Administrator Location: Remote Reports To: Director, Dialer Team The Company: Sunbit builds ... For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in ...
Dialer Administrator Location: Remote Reports To: Director, Dialer Team The Company: Sunbit builds ... For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in ...
Dialer Administrator Location: Remote Reports To: Director, Dialer Team The Company: Sunbit builds ... For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in ...
... management. The ideal candidate will lead initiatives independently, collaborate effectively within an Agile Scrum team, and drive cross-functional alignment to ensure the seamless execution of ...
... management. The ideal candidate will lead initiatives independently, collaborate effectively within an Agile Scrum team, and drive cross-functional alignment to ensure the seamless execution of ...
Dialer & Compliance Technical Lead Location: Remote Duration: 6 -12 months Dialer & Compliance ... You will work closely with Product Managers, Project Managers, Business Leads, Compliance Leads ...
Dialer & Compliance Technical Lead Location: Remote Duration: 6 -12 months Dialer & Compliance ... You will work closely with Product Managers, Project Managers, Business Leads, Compliance Leads ...
Santa Clara, CA · On-site
Acqueon Dialer (Campaign Manager, Reporting, Analytics), call center technologies, outbound dialer systems, Agile product ownership, CRM/IVR/Twilio integration, technical troubleshooting, TCPA/GDPR ...
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Santa Clara, CA · On-site
Acqueon Dialer (Campaign Manager, Reporting, Analytics), call center technologies, outbound dialer systems, Agile product ownership, CRM/IVR/Twilio integration, technical troubleshooting, TCPA/GDPR ...
Lindon, UT · On-site
$13.50 - $18/hr
... • Manage outbound campaign configuration, list management, suppression logic, dialing rules ... for outbound dialer issues, campaign failures, or performance degradation. • Maintain ...
Lindon, UT · On-site
$13.50 - $18/hr
... • Manage outbound campaign configuration, list management, suppression logic, dialing rules ... for outbound dialer issues, campaign failures, or performance degradation. • Maintain ...
Strasburg, OH · On-site
Description Job Summary The Dialer Dialer-Inside Sales is responsible for managing outbound and inbound calls using the company's dialing system to connect with borrowers and potential clients. This ...
Strasburg, OH · On-site
Description Job Summary The Dialer Dialer-Inside Sales is responsible for managing outbound and inbound calls using the company's dialing system to connect with borrowers and potential clients. This ...
As Manager, Collections Dialer Strategy & Operational Optimization , you are the Collections Practice's go-to operating specialist -- deployed where it matters most and when it matters most. You ...
As Manager, Collections Dialer Strategy & Operational Optimization , you are the Collections Practice's go-to operating specialist -- deployed where it matters most and when it matters most. You ...
Dialer ownership: Serve as a primary administrator for our dialer platform: managing configuration, user setup, call routing, disposition mapping, and performance optimization. * Platform evaluation:
Dialer ownership: Serve as a primary administrator for our dialer platform: managing configuration, user setup, call routing, disposition mapping, and performance optimization. * Platform evaluation:
Dialer ownership: Serve as a primary administrator for our dialer platform: managing configuration, user setup, call routing, disposition mapping, and performance optimization. * Platform evaluation:
Dialer ownership: Serve as a primary administrator for our dialer platform: managing configuration, user setup, call routing, disposition mapping, and performance optimization. * Platform evaluation:
Dialer ownership: Serve as a primary administrator for our dialer platform: managing configuration, user setup, call routing, disposition mapping, and performance optimization. * Platform evaluation:
Dialer ownership: Serve as a primary administrator for our dialer platform: managing configuration, user setup, call routing, disposition mapping, and performance optimization. * Platform evaluation:
Atlanta, GA · On-site
In addition to dialer administration, this position will support intra-day workforce management processes as needed. This role is also responsible for monitoring and adjusting early-stage inbound ...
Atlanta, GA · On-site
In addition to dialer administration, this position will support intra-day workforce management processes as needed. This role is also responsible for monitoring and adjusting early-stage inbound ...
Plano, TX · On-site
In addition to dialer administration, this position will support intra-day workforce management processes as needed. This role is also responsible for monitoring and adjusting early-stage inbound ...
Plano, TX · On-site
In addition to dialer administration, this position will support intra-day workforce management processes as needed. This role is also responsible for monitoring and adjusting early-stage inbound ...
Atlanta, GA · On-site
$48K - $72K/yr
In addition to dialer administration, this position will support intra-day workforce management processes as needed. This role is also responsible for monitoring and adjusting early-stage inbound ...
Atlanta, GA · On-site
$48K - $72K/yr
In addition to dialer administration, this position will support intra-day workforce management processes as needed. This role is also responsible for monitoring and adjusting early-stage inbound ...
$20K - $28.5K
9% of jobs
$28.5K - $37K
11% of jobs
$42K is the 25th percentile. Wages below this are outliers.
$37K - $45.5K
10% of jobs
$45.5K - $54K
4% of jobs
$54K - $62.5K
3% of jobs
The median wage is $70.7K / yr.
$62.5K - $71K
14% of jobs
$71K - $79.5K
4% of jobs
$79.5K - $88K
13% of jobs
$92.8K is the 75th percentile. Wages above this are outliers.
$88K - $96.5K
13% of jobs
$96.5K - $105K
15% of jobs
$105K - $113.5K
4% of jobs
$20K
$71.8K
$113.5K
| Aspect | Dialer Manager | Call Center Supervisor |
|---|---|---|
| Credentials | Experience with dialer systems, CRM software, and call technology | Customer service, communication skills, and team leadership |
| Work Environment | Call centers using automated dialer systems | Call centers overseeing customer service teams |
| Industry Usage | Telemarketing, sales, collections | Customer support, service, sales |
| Primary Focus | Optimizing call campaigns and dialer performance | Managing team performance and customer interactions |
The Dialer Manager primarily focuses on managing automated dialer systems to improve call efficiency, while the Call Center Supervisor oversees customer service teams and ensures quality interactions. Both roles are essential in call center operations but differ in technical focus and team management scope.
Florida, NY • On-site
Full-time
Posted 10 days ago
4.9
Based on 28 frontline employees who took The Breakroom Quiz
59th of 71 rated call and contact centers
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Job Description
We are looking for a motivated and detail-oriented Outbound Dialer Manager to support and optimize our outbound dialing operations. This role is ideal for someone with at least 2 years of hands-on experience in dialer management, outbound campaign setup, or call center technology who is ready to take the next step into a more ownership-focused position. As an Outbound Dialer Manager (also referred to as a Dialer Campaign Manager, Junior Outbound Campaign Manager, Dialer Operations Specialist, or Five9 Campaign Specialist), you will help build, configure, and refine outbound campaigns, manage call lists, monitor performance, and drive improvements in contact rates. This is a great opportunity for a developing dialer professional to expand their skills, contribute to dialing strategy, and collaborate closely with Operations, Technology, and client partners while gaining experience in advanced Five9 configuration and campaign optimization.
Responsibilities:
Campaign planning and execution including developing and implementing outbound campaign strategies script updates and management of call lists
Performance monitoring including tracking key metrics analyzing campaign results and generating performance reports
Data management including managing outbound dialers campaign templates call transfer lists and OB reporting and analytics
Design manage implement and support inbound and outbound dialer campaigns
Drive increased contact rates across all outbound campaigns
Monitor and analyze call center data to identify trends diagnose issues and optimize campaign performance
Configure and manage inbound and outbound call campaigns call flows scripts and workflows
Compliance management ensuring adherence to data privacy requirements and local laws and regulations related to outbound calling and SMSing
Collaboration with Operations Technology Clients and other departments to improve customer experience and operational efficiency
Partner with Clients to understand dialing requirements and provide recommendations
Support Operations and outbound agents throughout campaign execution
Develop training materials and provide training and support to call center staff Operations partners and end users
Continuously evaluate industry best practices to optimize campaign management
Qualifications:
Minimum of 2 years of experience in designing, configuring, and managing dialer campaigns within Five9
Excellent analytical and problem-solving skills, with a focus on data-driven decision-making
Strong communication and collaboration skills
The ability to work effectively with cross-functional teams
Strong computer and telephone multitasking skills
Experience analyzing campaigns and implementing changes that contribute to better campaign performance
Proven ability to manage multiple campaigns in a fast-paced environment
Ability to remain focused and productive each day though tasks may be repetitive
Systems Experience Required
Five9 experience
Preferred experience
Experience with other call center platforms, such as Genesys, Five9, Avaya, or Cisco, is a plus
Location:
Sourced by ZipRecruiter
Strategic planning consulting services
10,000+ Employees
Westminster, CO, US
1998
