ZipRecruiter

Log In

1

Dialer Manager Jobs (NOW HIRING)

Fabergent

Avaya Dialer Administrator

Phoenix, AZ

Experience with dialer technology and lead campaign management for an outbound contact center Requires an understanding of communications technology, both hardware and software, and its application ...

IAG

Be Seen First

Dialer Administrator & Operations Assistant

Coppell, TX · On-site

$37K/yr

Call Center Manager Role Overview: We are seeking a data-driven and detail-oriented Dialer Administrator & Operations Assistant to join our team. In this dual-impact role, you will be the primary ...

Vivint

Outbound Dialer Administrator

Lindon, UT · On-site

... • Manage outbound campaign configuration, list management, suppression logic, dialing rules ... for outbound dialer issues, campaign failures, or performance degradation. • Maintain ...

next page

Showing results 1-20

People also search for

All JobsDialer Manager Jobs

Dialer Manager information

See salary details

$20K

$71.8K

$113.5K

How much do dialer manager jobs pay per year?

As of May 30, 2026, the average yearly pay for dialer manager in the United States is $71,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Dialer Manager, and why are they important?

To thrive as a Dialer Manager, you need a strong understanding of call center operations, analytics, and workforce management, typically supported by experience in contact center environments. Proficiency with dialer systems such as Noble, Five9, or Aspect, as well as knowledge of CRM platforms and call routing technology, is essential. Strong problem-solving abilities, attention to detail, and effective communication skills help you optimize campaigns and lead teams successfully. These skills and qualities are crucial for maximizing productivity, ensuring compliance, and achieving operational targets in dynamic call center settings.

How does a Dialer Manager typically collaborate with sales and IT teams to optimize outbound calling campaigns?

A Dialer Manager works closely with the sales team to understand campaign objectives, lead segmentation, and performance feedback. Simultaneously, they partner with IT to ensure the dialer systems are configured correctly, troubleshoot technical issues, and implement new technologies or integrations. Effective collaboration involves regular meetings to align strategies, data sharing to monitor results, and agile responses to campaign performance, ensuring the dialing platform supports the business goals efficiently.

What are Dialer Managers?

Dialer Managers are professionals responsible for overseeing the operation and performance of automated dialing systems within call centers or telemarketing environments. They configure dialer settings, manage calling campaigns, monitor agent productivity, and ensure compliance with regulations. Their role is crucial in optimizing outbound calling efficiency, maintaining data integrity, and achieving organizational goals. Dialer Managers also analyze reporting metrics to improve strategies and troubleshoot technical issues as needed.

What is the difference between Dialer Manager vs Call Center Supervisor?

AspectDialer ManagerCall Center Supervisor
CredentialsExperience with dialer systems, CRM software, and call technologyCustomer service, communication skills, and team leadership
Work EnvironmentCall centers using automated dialer systemsCall centers overseeing customer service teams
Industry UsageTelemarketing, sales, collectionsCustomer support, service, sales
Primary FocusOptimizing call campaigns and dialer performanceManaging team performance and customer interactions

The Dialer Manager primarily focuses on managing automated dialer systems to improve call efficiency, while the Call Center Supervisor oversees customer service teams and ensures quality interactions. Both roles are essential in call center operations but differ in technical focus and team management scope.

More about Dialer Manager jobs
What cities are hiring for Dialer Manager jobs? Cities with the most Dialer Manager job openings:
What states have the most Dialer Manager jobs? States with the most job openings for Dialer Manager jobs include:
What job categories do people searching Dialer Manager jobs look for? The top searched job categories for Dialer Manager jobs are:
Dialer Manager jobs near you
Infographic showing various Dialer Manager job openings in the United States as of May 2026, with employment types broken down into 50% As Needed, and 50% Temporary. Highlights an 90% Physical, and 10% Remote job distribution, with an average salary of $71,752 per year, or $34.5 per hour.
Avaya Dialer Administrator

Avaya Dialer Administrator

Fabergent

Phoenix, AZ

Full-time

Posted 5 days ago

Job description

Job Description

Description:

Facilitate the effective use of Dialer functionality to maximize operational efficiency. Effectively collaborate with business leaders to execute dialer campaigns that achieve program objectives in a cost effective manner. Mentor staff to learn effective dialer operations.

Responsibilities:

Identify ways to maximize the use of Dialer functionality that supports the business in achieving plan objectives

Deploy appropriate pacing concepts and apply the correct logic to produce efficient campaigns with low abandons and high connect rates

Determine the extent blended techniques can be used to maximize contact and service to our students

Facilitate the preparation of lists insuring they are in the proper format, duplicates have been removed and they follow applicable do not call standards set at the federal and or state level

Leverage workflow and business system functionality to identify opportunities for improvement and champion new processes and systems to facilitate automation

Responsible for documenting and maintaining knowledge articles of campaigns and best practices within the business environment

Performs other duties as assigned or apparent


Qualifications

Basic Qualifications:

Experience with dialer technology and lead campaign management for an outbound contact center

Requires an understanding of communications technology, both hardware and software, and its application to address business needs

Experience mentoring co-workers on dialer best practices

Additional Qualifications:

Strong verbal and written communication skills to effectively interact with internal and external customers

Previous experience with Avaya and/or Genesys Outbound Dialing Platforms a plus

Knowledge of Pearl Scripting, SQL, Linux Administration and contact center analysis preferred

High level of analytical, strategic planning and organizational ability is required

Must possess the ability to prioritize and perform multiple tasks simultaneously

Must have excellent oral and written communication skills to effectively interact with internal and external customers and department staff

Must possess the ability to effectively communicate with others, perform work in a team environment, and relay necessary information as appropriate

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply