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Dialer Manager Jobs (NOW HIRING)

DaBella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Manage user provisioning, role assignments, phone numbers, and messaging flows while ensuring ... Working knowledge of dialer configurations and list management * Proven ability to support call ...

Dabella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Manage user provisioning, role assignments, phone numbers, and messaging flows while ensuring ... Working knowledge of dialer configurations and list management * Proven ability to support call ...

Dabella

$70K - $80K/yr

Manage user provisioning, role assignments, phone numbers, and messaging flows while ensuring ... Working knowledge of dialer configurations and list management * Proven ability to support call ...

LendingClub

Intraday Management Specialist

Lehi, UT · On-site

You will translate complex workforce and dialer data into actionable recommendations, support ... A self-starter who can self-manage, work efficiently without constant supervision, and maintain ...

Virtual Help

Real Estate Sales Manager

Familiarity with CRM systems (e.g., Podio, Mojo Dialer, Salesforce), dialer software, and basic Excel/Google Sheets. • Self-Motivated: Goal-oriented, self-disciplined, and capable of working ...

SBT

Be Seen First

MCA Sales Manager

Los Angeles, CA · On-site

$80K - $100K/yr (+ commission)

You will use an auto dialer to make approximately 250-300 cold calls per day, speak directly with ... in the CRM Meet daily call-volume and sales-performance expectations What We Are Looking For:

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Dialer Manager information

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$20K

$71.8K

$113.5K

How much do dialer manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for dialer manager in the United States is $71,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What is a dialer manager?

Dialer Managers are professionals responsible for overseeing the operation and performance of automated dialing systems within call centers or telemarketing environments. They configure dialer settings, manage calling campaigns, monitor agent productivity, and ensure compliance with regulations. Their role is crucial in optimizing outbound calling efficiency, maintaining data integrity, and achieving organizational goals. Dialer Managers also analyze reporting metrics to improve strategies and troubleshoot technical issues as needed.

What skills and qualifications are needed to thrive as a dialer manager?

To thrive as a Dialer Manager, you need a strong understanding of call center operations, analytics, and workforce management, typically supported by experience in contact center environments. Proficiency with dialer systems such as Noble, Five9, or Aspect, as well as knowledge of CRM platforms and call routing technology, is essential. Strong problem-solving abilities, attention to detail, and effective communication skills help you optimize campaigns and lead teams successfully. These skills and qualities are crucial for maximizing productivity, ensuring compliance, and achieving operational targets in dynamic call center settings.

How does a dialer manager collaborate with sales and IT teams to optimize outbound calling campaigns?

A Dialer Manager works closely with the sales team to understand campaign objectives, lead segmentation, and performance feedback. Simultaneously, they partner with IT to ensure the dialer systems are configured correctly, troubleshoot technical issues, and implement new technologies or integrations. Effective collaboration involves regular meetings to align strategies, data sharing to monitor results, and agile responses to campaign performance, ensuring the dialing platform supports the business goals efficiently.

What is the difference between Dialer Manager vs Call Center Supervisor?

AspectDialer ManagerCall Center Supervisor
CredentialsExperience with dialer systems, CRM software, and call technologyCustomer service, communication skills, and team leadership
Work EnvironmentCall centers using automated dialer systemsCall centers overseeing customer service teams
Industry UsageTelemarketing, sales, collectionsCustomer support, service, sales
Primary FocusOptimizing call campaigns and dialer performanceManaging team performance and customer interactions

The Dialer Manager primarily focuses on managing automated dialer systems to improve call efficiency, while the Call Center Supervisor oversees customer service teams and ensures quality interactions. Both roles are essential in call center operations but differ in technical focus and team management scope.

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Dialer Manager jobs near you
Infographic showing various Dialer Manager job openings in the United States as of September 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $71,752 per year, or $34.5 per hour.

Collections Dialer Administrator-I

San Antonio, TX • On-site

SWBC
Finance and Insurance • 1 - 5K employees
Learn more about SWBCexternal

$15.25 - $19.75/hr

Full-time

Medical, Retirement

Re-posted yesterday

SWBC rating

6.5

Company rating: 6.5 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

SWBC is seeking a talented individual to provide support in monitoring the daily activity of the collections call center calling technology, specifically focusing on the assisted manual dialer (AMD). This role will monitor basic production statistics and alert management to production concerns - to include reviewing employee service level, preparing basic reports and technical knowledge, accomplishing the organization's goals, and suggesting real-time changes to increase workforce efficiency and effectiveness.
Why you'll love this role:
In this role you'll enjoy a fast-paced position that allows for a great balance between independence and teamwork. This is an entry level introduction and education into Dialer and Collection software.
Essential duties include the following:
  • Responsible for the initiation of the manual "click to dial" system (AMD) to agent.
  • Export and load information from work distribution system and/or from other databases into the dialer application.
  • Adjust campaign filters to meet contact strategies defined by peers or management.
  • Support the establishment and maintenance of agent profiles and maintain dialer, daily production, client, and workforce monitoring reports.
  • Monitor/track incoming account volume.

Serious candidates will possess the minimum qualifications:
  • High school diploma or GED required.
  • Some college coursework in Computer Operations or Business Administration preferred.
  • Minimum of zero to two (0-2) years of experience in collections/operations.
  • Basic knowledge of business processes and applicable laws and regulations.
  • Proficient organizational & planning, multi-tasking, and collecting and analyzing data skills.
  • Basic negotiation skills.
  • Proficient managing priorities/deadlines and problem-solving skills.
  • Able to communicate and interact effectively via verbal and written communications.
  • Able to work collaboratively and build relationships and analyze, organize, and prioritize work.
  • Able to be adaptable.
  • Working knowledge of Microsoft Office Suite, including Outlook, Word, and Excel.
  • Able to use basic office equipment, including copy machine, personal computer, and fax.
  • Able to type 35 WPM.
  • Able to travel locally or nationally by car or plane.
  • Sit for long periods of time performing sedentary activities.
  • Stand, stoop, and kneel to file for long periods of time.
  • Push, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.

SWBC offers*:
  • Competitive overall compensation package
  • Work/Life balance
  • Employee engagement activities and recognition awards
  • Years of Service awards
  • Career enhancement and growth opportunities
  • Leadership Academy and Mentor Program
  • Continuing education and career certifications
  • Variety of healthcare coverage options
  • Traditional and Roth 401(k) retirement plans
  • Lucrative Wellness Program

*Based upon employee eligibility
Additional Information:
SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWBC does not hire tobacco users as allowed by law.
To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.

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