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Dialer Manager Jobs in Florida (NOW HIRING)

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

... dialer systems with contact center technologies, including CRM systems and outbound dialer platforms. • Hands-on experience managing lead funnels in CRM tools such as Vagaro, HubSpot, or Salesforce ...

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

... dialer systems with contact center technologies, including CRM systems and outbound dialer ... platforms. Hands-on experience managing lead funnels in CRM tools such as Vagaro, HubSpot, or ...

Westgate Resorts

Business Intelligence Engineer

Ocoee, FL · On-site

$44.75 - $58.25/hr

Call Center / Dialer Performance & Workforce Management * Loyalty / Owner Engagement & Retention * Sales, Finance, and Executive Leadership * Analyze trends, performance drivers, call behavior ...

Westgate Resorts

Business Intelligence Engineer

Ocoee, FL · On-site

$44.75 - $58.25/hr

Call Center / Dialer Performance & Workforce Management * Loyalty / Owner Engagement & Retention * Sales, Finance, and Executive Leadership * Analyze trends, performance drivers, call behavior ...

Westgate Resorts

Business Intelligence Engineer

Ocoee, FL · On-site

$44.75 - $58.25/hr

Call Center / Dialer Performance & Workforce Management * Loyalty / Owner Engagement & Retention * Sales, Finance, and Executive Leadership * Analyze trends, performance drivers, call behavior ...

MAD MOBILE, INC.

Manager, Sales Development

Tampa, FL · On-site

Experience with a power dialer and/or predictive dialer * Experience managing from a sales stack * Creative and persistent in outreach methods to obtain meetings * Excellent verbal and written ...

TecTammina

Call Center Manager

Tampa, FL · On-site

... dialer applications support 1+ years telephony support Working knowledge of Workforce Management ... application 1+ years SQL/Oracle database support Demonstrated experience in a production/support ...

MAD MOBILE, INC.

Manager, Sales Development

Tampa, FL · On-site

Experience with a power dialer and/or predictive dialer * Experience managing from a sales stack * Creative and persistent in outreach methods to obtain meetings * Excellent verbal and written ...

Vacatia

Collections Specialist

Maitland, FL · On-site

$17.25 - $23.25/hr

Proactively contact owners regarding past-due mortgage payments using phone, auto-dialer systems, email, and written communication * Manage delinquent accounts and drive timely resolution strategies

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Dialer Manager information

What is a dialer manager?

Dialer Managers are professionals responsible for overseeing the operation and performance of automated dialing systems within call centers or telemarketing environments. They configure dialer settings, manage calling campaigns, monitor agent productivity, and ensure compliance with regulations. Their role is crucial in optimizing outbound calling efficiency, maintaining data integrity, and achieving organizational goals. Dialer Managers also analyze reporting metrics to improve strategies and troubleshoot technical issues as needed.

What skills and qualifications are needed to thrive as a dialer manager?

To thrive as a Dialer Manager, you need a strong understanding of call center operations, analytics, and workforce management, typically supported by experience in contact center environments. Proficiency with dialer systems such as Noble, Five9, or Aspect, as well as knowledge of CRM platforms and call routing technology, is essential. Strong problem-solving abilities, attention to detail, and effective communication skills help you optimize campaigns and lead teams successfully. These skills and qualities are crucial for maximizing productivity, ensuring compliance, and achieving operational targets in dynamic call center settings.

How does a dialer manager collaborate with sales and IT teams to optimize outbound calling campaigns?

A Dialer Manager works closely with the sales team to understand campaign objectives, lead segmentation, and performance feedback. Simultaneously, they partner with IT to ensure the dialer systems are configured correctly, troubleshoot technical issues, and implement new technologies or integrations. Effective collaboration involves regular meetings to align strategies, data sharing to monitor results, and agile responses to campaign performance, ensuring the dialing platform supports the business goals efficiently.

What is the difference between Dialer Manager vs Call Center Supervisor?

AspectDialer ManagerCall Center Supervisor
CredentialsExperience with dialer systems, CRM software, and call technologyCustomer service, communication skills, and team leadership
Work EnvironmentCall centers using automated dialer systemsCall centers overseeing customer service teams
Industry UsageTelemarketing, sales, collectionsCustomer support, service, sales
Primary FocusOptimizing call campaigns and dialer performanceManaging team performance and customer interactions

The Dialer Manager primarily focuses on managing automated dialer systems to improve call efficiency, while the Call Center Supervisor oversees customer service teams and ensures quality interactions. Both roles are essential in call center operations but differ in technical focus and team management scope.

What are popular job titles related to Dialer Manager jobs in Florida?

For Dialer Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Dialer Manager jobs in Florida look for?

The top searched job categories for Dialer Manager jobs in Florida are:

What cities in Florida are hiring for Dialer Manager jobs?

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Dialer Manager jobs near you
Infographic showing various Dialer Manager job openings in Florida as of August 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 76% In-person, and 24% Remote job distribution.

Senior Dialer Administrator

Coastal Debt Resolve

Fort Lauderdale, FL • On-site

Full-time

Re-posted 5 days ago

Job description

Job Summary:
Coastal Debt Resolve is a leader in Business Debt Settlement with a dedication to delivering exceptional service. They are seeking a skilled Dialer Administrator to manage and optimize their Five9 cloud contact center platform, ensuring efficient operations through campaign configuration and performance analysis.
Responsibilities:
• Administer and support the Five9 platform, including configuration, updates, and troubleshooting.
• Build and maintain inbound and outbound campaigns, IVRs, call flows, skills, and dispositions.
• Manage and create user accounts, roles, permissions, and softphone configurations.
• Create and analyze reports and dashboards using Five9, Salesforce, Excel, and other reporting tools.
• Collaborate with operations and training teams to optimize campaign performance and agent workflows.
• Identify and resolve technical and performance issues impacting end-user experience.
• Work directly with Five9 support for issue escalation and resolution.
• Provide user training and develop documentation for internal procedures and platform best practices.
• Maintain data accuracy across lead lists, DNC lists, DNIS assignments, and call recordings.
Qualifications:
Required:
• 5+ years of experience administering Five9 or a comparable contact center platform.
• Strong understanding of predictive, power, and preview dialing modes.
• Familiarity with contact center KPIs, reporting metrics, and campaign performance analysis.
• Excellent analytical, troubleshooting, and problem-solving abilities.
• Strong interpersonal and communication skills.
• Ability to multitask and manage shifting priorities in a fast-paced environment.
Preferred:
• Experience integrating Five9 with CRM systems (Salesforce, Zendesk, etc.) is preferred.
• Basic knowledge of scripting, APIs, or SQL is a plus.
• Five9 Admin Console
• Salesforce (or equivalent CRM platforms)
• Microsoft Excel / Google Sheets
• Reporting tools such as Power BI or Tableau (if applicable)
• Familiarity with call recording software, voice analytics, or workforce management solutions is a plus.
Company:
A-rated BBB firm specializing in MCA debt restructuring and settlement. $100M+ resolved. A professional alternative to SMB bankruptcy. Founded in 2018, the company is headquartered in Fort Lauderdale, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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