Account Manager 3Pl Jobs (NOW HIRING)

About Zendrop:

Zendrop is a fast-growing US-based dropshipping platform that helps entrepreneurs easily start and scale their online stores. Thousands of merchants use our tools to streamline logistics, improve customer experience, and grow revenue.

At Zendrop we move fast, take ownership, and care deeply about results. Our core values - Speed Over Perfection, Results Driven, and Extreme Ownership guide every decision we make.

We act quickly and focus on what truly moves the needle. We're driven by outcomes, not checkboxes, and we take full responsibility from start to finish. Every team member has the autonomy to make an impact and the accountability to see it through.

If you're someone who thrives in a fast-paced, high-ownership environment where progress matters more than perfection, you'll fit right in.

Description:
Zendrop is hiring an Account Manager, 3PL to own a portfolio of client accounts end-to-end and serve as the strategic point of contact between Zendrop and our merchants. This is a high-impact role for someone who thrives on building strong client relationships, evaluating account health holistically, and translating insights into action that protects revenue and drives growth.

As an Account Manager, you'll guide clients through onboarding and platform adoption, proactively manage account health across fulfillment, inventory, and product quality, and identify opportunities to grow accounts. You'll exercise independent judgment to resolve complex client issues, recommend strategic improvements to internal processes, and influence cross-functional partners to remove blockers before they impact clients. You'll also coach and develop one direct report, and contribute to the long-term success of the Account Management function. Success in this role looks like fast and effective communication, strong client education, healthy accounts, consistent revenue protection, and meaningful contributions to how the AM team operates.

This is a role for proactive, organized, results-driven team players who want to grow their careers in ecommerce and account management. This role requires regular early-morning and late-evening communication with our China-based team, so candidates should be comfortable working outside standard business hours to support cross-time-zone coordination.

Location:

This is an onsite role based in West Palm Beach, FL.

Primary Job Duties:

• Own a portfolio of Zendrop client accounts, serving as the primary strategic point of contact and making independent decisions on account direction, escalation, and retention strategy.
• Guide clients through onboarding, platform adoption, and dropshipping best practices, tailoring approach based on client maturity and business model.
• Maintain responsive client communication, with a target of replying to inquiries within one hour during business hours.
• Work a flexible schedule that includes regular early-morning and late-evening communication with our China-based team to support cross-time-zone coordination.
• Evaluate account health end-to-end across fulfillment, inventory, shipping performance, product quality, and costs, identifying systemic risks and recommending mitigation strategies.
• Identify and resolve complex account issues related to fulfillment, suppliers, billing, or platform usage, exercising judgment on when to escalate and when to drive resolution independently.
• Prevent stockouts and fulfillment disruptions through proactive inventory and safety stock management, including recommending process improvements based on observed patterns.
• Promote relevant Zendrop features, subscriptions, and services aligned with client growth, using data to identify the right opportunities at the right time.
• Identify at-risk accounts early and proactively address retention risks through education, problem-solving, and tailored intervention strategies.
• Identify and escalate payment delays, term issues, or any situations that may impact billing or revenue to ensure timely resolution.
• Partner with internal teams across Operations, Product, Engineering, and Finance to resolve issues, report bugs, advocate for client needs, and influence roadmap priorities.
• Synthesize portfolio-level insights and surface trends, risks, and opportunities to leadership through clear reporting and recommendations.
• Maintain accurate account documentation, performance tracking, and action items in internal systems within 24 hours.
• Coach and manage one direct report (Assistant Account Manager), providing regular feedback, development support, and performance management.
• Contribute to the continuous improvement of AM processes, playbooks, and tools, sharing best practices across the team.

Required Skills and Competencies

• 3+ years of experience in account management, customer success, or a similar client-facing role, ideally within ecommerce, SaaS, or tech.
• Demonstrated ability to operate with independent judgment and ownership over a portfolio or book of business.
• Exceptional written and verbal communication skills with the ability to build trust quickly and influence both clients and internal stakeholders.
• Strong organizational skills and the ability to manage a portfolio of accounts without dropping the ball.
• Proactive problem-solver with a bias toward action and ownership.
• Comfort with data: able to monitor account metrics, spot trends, translate insights into next steps, and understand the financial and operational drivers behind account health.
• Experience navigating fulfillment, inventory, or supply chain issues is a strong plus.
• Familiarity with ecommerce platforms, dropshipping, or Shopify is highly desirable.
• Skilled at managing difficult conversations, setting expectations, and de-escalating concerns.
• Experience coaching, mentoring, or directly managing junior teammates.
• Ability to facilitate cross-functional conversations and influence outcomes without direct authority.
• Self-motivated, results-driven, and able to thrive in a fast-paced startup environment.

Benefits:

• Flexible PTO policy
• Benefits package, including 100% employer-paid medical, dental, vision, and life insurance coverage for employees
• 401(k) retirement plan with employer match to support your long-term financial goals
• Career development and growth opportunities
• A collaborative and inclusive work environment
• Opportunity to shape and grow a dynamic startup
• We're a pet-friendly company that welcomes furry friends to brighten our workspace and make your day more enjoyable!

The Interview Process:

1 Intro conversation with our HR Manager

2 Conversation with our Senior Sales Representative

3 Conversation with our COO

We look forward to speaking with you!

Please Note:

All employment offers at Zendrop are subject to verification steps completed prior to the candidate's start date. For W2 employees, this includes a thorough background check and employment verification. For 1099 contractor roles, this includes live identity verification and employment verification.

At this time, we are unable to sponsor visas for candidates based in the US.

Our hiring team may use artificial intelligence (AI) tools to assist with certain stages of the hiring process, including reviewing applications, evaluating resumes, and assessing candidate responses. These tools are intended to support our recruitment process and are not a substitute for human judgment. All final hiring decisions are made by people.