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Senior Manager, Mail Operations

Franklin, MA · On-site

$100K - $125.01K/yr

The Senior Manager of Mail Operations will lead and oversee all aspects of mail operations, managing a large (+140), hourly workforce with support from supervisory staff and team leads. This is a ...

Fedcap Rehabilitation Services

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Print and Mail Operations Manager

New York, NY · On-site

$70K - $80K/yr

Operations Management - Oversee the daily functions of the digital print and mail shop, ensuring smooth workflow and on-time service delivery. * Sales & Business Development - Identify new revenue ...

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How much do mail operations manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for mail operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Mail Operations Manager, and why are they important?

Success as a Mail Operations Manager requires organizational expertise, knowledge of mailroom procedures, and experience in logistics or facilities management, often supported by a bachelor’s degree or equivalent experience. Familiarity with mail sorting systems, tracking software, and compliance regulations is typically necessary. Strong leadership, problem-solving, and effective communication skills distinguish top performers in this role. These competencies ensure efficient mail flow, regulatory compliance, and a well-coordinated team, which are vital for organizational effectiveness.

What are some typical challenges a Mail Operations Manager faces in ensuring timely and accurate mail distribution?

Mail Operations Managers often encounter challenges such as managing high mail volumes during peak periods, minimizing sorting and delivery errors, and maintaining compliance with postal regulations. They must also coordinate efficiently with cross-functional teams, including logistics, facilities, and IT, to streamline workflows and resolve any operational bottlenecks. Implementing process improvements and adopting new technologies are key strategies to overcome these challenges and ensure consistent, reliable mail service.

What does a Mail Operations Manager do?

A Mail Operations Manager oversees the processing, distribution, and delivery of mail within an organization or facility. They are responsible for managing mailroom staff, implementing efficient mail handling procedures, and ensuring compliance with postal regulations. Additionally, they often coordinate with other departments to meet organizational needs, monitor budgets, and maintain security protocols for sensitive information. Their goal is to ensure timely and accurate mail services while optimizing operational efficiency.

What is the difference between Mail Operations Manager vs Mail Clerk?

AspectMail Operations ManagerMail Clerk
ResponsibilitiesOversees mail processing, logistics, staff management, and operational efficiencySorts, distributes, and handles incoming and outgoing mail
Required SkillsLeadership, logistics, organizational skills, knowledge of mailing systemsAttention to detail, basic organizational skills, familiarity with mailing procedures
Work EnvironmentOffice or warehouse setting, managerial roleMailroom or front desk area, entry-level role
CertificationsTypically none required, but logistics or management certifications can helpNone required

The Mail Operations Manager focuses on overseeing the entire mail process, managing staff, and ensuring efficiency, while the Mail Clerk handles the day-to-day sorting and distribution of mail. The manager role requires leadership skills and broader responsibilities, whereas the clerk role is more operational and task-focused.

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Mail Operations Manager jobs near you
Infographic showing various Mail Operations Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.
Assistant Manager, Mail Operations

Assistant Manager, Mail Operations

Virginia Department of Human Resource Management

Charlottesville, VA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Virginia Alcoholic Beverage Control Authority rating

4.9

Company rating: 4.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

633rd of 642 rated public administrative organizations

Job description

Assistant Manager, Mail Operations

The Assistant Manager of Mail Operations supports the Mail Operations Manager in overseeing the daily operations of University mail services, ensuring accurate, efficient, and secure handling of all incoming and outgoing mail and packages. This position helps manage staff, student workers, and temporary employees, coordinates workflows, and provides excellent customer service to students, faculty, staff, and visitors. The Assistant Manager plays a key role in training, supervising, billing, and motivating team members, ensuring compliance with postal regulations, and partnering with other departments to deliver seamless, high-quality services across Grounds.

Responsibilities

  • Assist the Mail Operations Manager in supervising daily operations of multiple mailrooms across Grounds
  • Oversee and assist with mail and package receipt, sorting, logging, distribution, and delivery processes to ensure accuracy and timeliness
  • Accurately log and track packages using mail software systems (e.g., SqBx or other tracking tools)
  • Assist students, faculty, and staff with package pick-up, ensuring ID verification
  • Pick up, sort, process, and deliver outgoing mail, including interdepartmental, USPS, and carrier shipments (UPS, FedEx, etc.)
  • Maintain organization of mailroom shelving, bins, and storage areas
  • Ensure compliance with university policies, USPS regulations, and carrier guidelines
  • Support large-scale projects such as move-in/move-out pre-placement, high-volume deliveries, and seasonal peaks
  • Coordinate with UVA Print and other university partners as needed to streamline operations and support shared projects
  • Safely operate university vehicles to transport mail and packages between designated academic and health system locations

Team Leadership & Training

  • Supervise, coach, and schedule mail clerks, student staff, and temporary employees.
  • Provide training on mailroom procedures, software systems, customer service, and safety protocols.
  • Monitor performance, provide feedback, and assist in developing a culture of continuous improvement.
  • Act as the lead manager when the Mailroom Manager is unavailable.

Customer Service & Problem Resolution

  • Provide professional and friendly service to students, faculty, staff, and visitors.
  • Troubleshoot delivery issues or misaddressed mail, ensuring packages are delivered correctly.
  • Serve as a point of escalation for customer complaints or complex service issues.
  • Promote a positive and collaborative work environment that values teamwork, open communication, and customer focus.

Data, Reporting & Billing

  • Ensure accurate billing by batching documents, preparing them for processing, and entering data into automated systems.
  • Assist with mail tracking and reporting, ensuring all systems are updated accurately.
  • Support preparation of performance and operations reports for the Mailroom Manager.
  • Develop and maintain standard operating procedures (SOPs), training guides, and resources to ensure consistency and efficiency.

Compliance & Equipment Management

  • Maintain knowledge of USPS regulations, presort practices, and university requirements.
  • Ensure proper operation of mailroom equipment, including postage meters, signature pads, carts, and scanners.
  • Report equipment issues promptly and coordinate service or repairs as needed.

Minimum Requirements

  • High school diploma or equivalent.
  • Valid Virginia driver's license.

Preferred Qualifications

  • Bachelor's degree in business or a related field. In lieu of a Bachelor's degree, an Associate's degree with two years of directly related experience or five years of directly related experience will be acceptable.
  • Two years of experience in a supervisory role. Supervisory experience in the areas of mail services, shipping/receiving, or related operations, is preferred.
  • Knowledge of postal regulations, mail tracking software, and shipping carriers (UPS, FedEx, USPS).
  • Strong computer skills; proficiency in Microsoft Office and ability to learn university systems.
  • Ability to drive a van or box truck with a safe driving record
  • Strong leadership and organizational skills with the ability to motivate a team
  • Excellent interpersonal and communication skills
  • Demonstrated problem-solving abilities and a commitment to customer service

This position will require a significant amount of standing while sorting mail, etc. Additionally, lifting mail, carrying mail, etc. is required, as well as keyboarding. The anticipated hiring range is $19.00 - $23.00, commensurate with education and experience. This is a non-exempt-level, benefited position. Learn more about UVA benefits. This position is based in Charlottesville, VA, and must be performed fully on-site. Work Environment:

  • Mailroom, office, and package handling settings across campus.
  • Frequent interaction with students, faculty, and staff.
  • Requires flexibility during peak times (e.g., student move-in/move-out).

To learn more about UVA and in the Charlottesville area, visit UVA Life and Embark CVA. Application review will begin after September 20, 2025. Background checks will be conducted on all new hires prior to employment. This position will not consider candidates who require immigration sponsorship now or in the future. How to Apply Please apply online, by searching for requisition number R0076312. Internal applicants may search and apply for jobs on the UVA Internal Careers website. Complete an application with the following documents:

  • Resume

Upload all materials into the resume submission field. You can submit multiple documents into this one field or combine them into one PDF. Applications without all required documents will not receive full consideration. Internal applicants: Apply through your Workday profile by searching "Find Jobs." Reference checks will be completed by UVA's third-party partner, SkillSurvey, during the final phase of the interview. Five references will be requested, with at least three responses required. Recruiter Contact:

  • For questions about the application process, please contact Melanie Sponaugle, unw5dq@virginia.edu.

Job Profile J1662 - Mail Management 1 Career Stream and Level Management-M1 The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.

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