Mail Operations Manager Jobs in Texas (NOW HIRING)

We're looking for an experienced bilingual (English/Spanish) Front Desk Operations Manager to lead our front office team. This is a working manager position—not a desk-only leadership role. You'll supervise a team of four administrative professionals while actively participating in daily front desk operations, including high-volume mail processing, client reception, and administrative support. If you're an organized leader who enjoys coaching others while remaining hands-on, we'd love to meet you.

Job Title: Manager Front Desk Operations  Must be Bilingual (English & Spanish)

Location: Dallas, Texas
Company: Angel L. Reyes & Associates, PC
Position Type: Full-Time

About Us

Angel L. Reyes & Associates, PC is a thriving personal injury law firm with a high-volume, fast-paced office environment. We are committed to delivering exceptional legal services while maintaining efficient internal operations. We are seeking a bilingual Front Desk Operations Manager who will lead our front desk administrative team while remaining actively involved in the day-to-day responsibilities that keep our office running smoothly.

Position Overview

This is a hands-on leadership role. The Front Desk Operations Manager is responsible for supervising a team of four Front Desk Administrative Assistants while performing the same essential front desk and mail management duties. The ideal candidate leads by example, maintains high standards of professionalism, and ensures the front office operates efficiently each day.

Mail management is a critical function of this position. The successful candidate will oversee the timely processing of high-volume incoming and outgoing mail while ensuring the team consistently meets quality, accuracy, and productivity standards.

Key Responsibilities

Team Leadership & Management

• Supervise, coach, and support a team of four Front Desk Administrative Assistants.
• Monitor daily workflow and assign responsibilities to ensure operational efficiency.
• Provide training and ongoing development for team members.
• Maintain accountability for attendance, punctuality, performance, and productivity.
• Foster a positive, collaborative, and professional work environment.
• Directly working and reporting to the Firm Administrator.

Front Desk Operations

• Greet and assist clients, attorneys, medical providers, vendors, and visitors with professionalism and courtesy.
• Answer and direct incoming phone calls.
• Ensure the reception area remains organized, welcoming, and professional.

Mail Management (Primary Operational Focus)

• Open, sort, and distribute a high volume of incoming mail daily.
• Review and ensure mail is accurately scanned into the firm's AI-powered legal systems.
• Monitor time-sensitive correspondence and ensure prompt routing to the appropriate departments.
• Prepare certified mail, FedEx, UPS, courier deliveries, and outgoing USPS mail.
• Maintain quality control and establish efficient mail processing procedures.

Administrative Operations

• Work alongside the front desk team to complete daily administrative tasks.
• Coordinate office supply inventory for reception, conference rooms, and kitchen areas.
• Assist with conference room setup, meetings, refreshments, and special office events.
• Identify opportunities to improve front desk processes and operational efficiency.

Qualifications

• Bilingual in English and Spanish is required.
• Previous supervisory or management experience required.
• Exceptional punctuality and reliability.
• Strong leadership, coaching, and conflict resolution skills.
• Excellent organizational and time management abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail, particularly when handling confidential and time-sensitive materials.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and office technology, including scanners, copiers, and digital document management systems.

Preferred Qualifications

• Experience managing front desk or administrative teams.
• Prior experience in a law firm, medical office, or other professional services environment.
• Experience managing high-volume mail operations.
• Familiarity with legal case management software and document scanning workflows.

Why Join Our Team?

• Competitive compensation based on experience.
• Opportunities for professional growth and advancement.
• Collaborative and supportive leadership team.
• Dynamic, fast-paced work environment.
• Opportunity to make a meaningful impact on the firm's daily operations and client experience.

Schedule

Monday through Friday

Shift schedules may vary:

• 8:00 AM – 5:00 PM
• 8:30 AM – 5:30 PM
• 9:00 AM – 6:00 PM