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Mail Operations Jobs (NOW HIRING)

ASCENSUS

Mail Operations Representative

Newton, MA

Section 1: Position Summary The Mail Operations Representative is accountable for providing high quality services to 529 plans via mail requests and following documented procedures. This position ...

AtWork

Mail Operations Support Associate

Coppell, TX · On-site

$17 - $18/hr

Mail Operations Support Associate Pay: $17-$18/hour Shift: 1st Shift | Monday-Friday, 6:00 AM - 2:30 PM Position Summary We are seeking dependable Mail Operations Support Associates to assist with ...

AtWork!

Mail Operations Support Associate

Coppell, TX · On-site

$17 - $18/hr

Mail Operations Support Associate Pay: $17-$18/hour Shift: 1st Shift | Monday-Friday, 6:00 AM - 2:30 PM Position Summary We are seeking dependable Mail Operations Support Associates to assist with ...

JCR

Office Assistant (Mail Operations)

Flower Mound, TX · On-site

$26/hr

Key Responsibilities Mail Operations * Pick up mail daily at 8:00 AM sharp from the UPS Store and deliver it to the office * Drop off outgoing mail at the Post Office at the end of each day * Open ...

JCR

Office Assistant (Mail Operations)

Flower Mound, TX · On-site

$26/hr

Key Responsibilities Mail Operations * Pick up mail daily at 8:00 AM sharp from the UPS Store and deliver it to the office * Drop off outgoing mail at the Post Office at the end of each day * Open ...

JCR

Office Assistant (Mail Operations)

Flower Mound, TX · On-site

$26/hr

Key Responsibilities Mail Operations * Pick up mail daily at 8:00 AM sharp from the UPS Store and deliver it to the office * Drop off outgoing mail at the Post Office at the end of each day * Open ...

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How much do mail operations jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for mail operations in the United States is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $30.29 per hour, depending on experience, location, and employer.

What is mail operations?

Mail operations refer to the processes involved in receiving, sorting, distributing, and sending mail and packages within an organization or between locations. This role typically includes tasks such as managing incoming and outgoing mail, ensuring timely delivery, and maintaining records of shipments. Mail operations staff may also handle courier services, package tracking, and the use of mailroom equipment. Their work is essential for smooth internal communication and effective business operations.

What are the key skills and qualifications needed to thrive in mail operations, and why are they important?

To thrive in Mail Operations, you need attention to detail, organizational skills, and a high school diploma or equivalent. Familiarity with mail sorting machines, postage meters, and tracking systems is typically required. Strong time management, reliability, and effective communication help ensure tasks are completed accurately and on schedule. These skills are essential to maintain efficient mail flow, prevent errors, and support smooth business operations.

What are some common challenges faced in a mail operations role, and how can they be effectively managed?

Mail Operations professionals often encounter challenges such as high volumes of mail during peak times, strict delivery deadlines, and the need to maintain accuracy while sorting and distributing items. Effective time management, attention to detail, and familiarity with automated mail systems can help manage these challenges. Collaborating closely with team members and staying organized are also key to ensuring smooth workflow and meeting service standards.

What is the difference between Mail Operations vs Mail Clerks?

AspectMail OperationsMail Clerks
CredentialsTypically requires high school diploma or equivalent; certifications in mail handling or logistics are a plusUsually requires a high school diploma or equivalent
Work EnvironmentLarge mailrooms, distribution centers, corporate officesPost offices, corporate mailrooms, government agencies
Employer & IndustryBusinesses, government agencies, logistics companiesPost offices, government institutions, large organizations
Job FocusManaging mail processing, logistics, and distribution operationsSorting, delivering, and handling incoming/outgoing mail

Mail Operations professionals oversee the entire mail processing system, focusing on logistics and distribution management. Mail Clerks primarily handle sorting and delivering mail within organizations or postal facilities. While both roles involve mail handling, Mail Operations roles are broader, often requiring coordination of processes and logistics, whereas Mail Clerks focus on the physical handling and delivery of mail items.

What does a mail operations do?

A mail operations professional manages the processing, sorting, and distribution of incoming and outgoing mail within an organization. They often use mail handling equipment, maintain records, and ensure timely delivery, supporting efficient communication and logistics. Strong organizational skills and knowledge of postal regulations are important in this role.
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Mail Operations jobs near you
Infographic showing various Mail Operations job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,588 per year, or $26.2 per hour.

Manager Mail Operations

Progress Residential

Scottsdale, AZ • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Progress Residential rating

8.4

Company rating: 8.4 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

32nd of 204 rated real estate companies

Job description

Your career has a home here.
Ready to make an impact with a dynamic, forward-thinking company?
As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents - and an empowering, people-first culture for our team members. That's why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.
Why join Progress?
As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We're looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.
Want to learn more?
Text "ProgressJobs" to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time.
This role is based out of our Scottsdale, AZ office and is 100% Onsite Mondays-Fridays
JOB SUMMARY
The Manager Mail Operations provides strategic leadership and operational oversight for Progress Residential's centralized mail operations and digital mail workflow. This role is accountable for building a stable, scalable operating environment that ensures inbound and outbound mail, digital routing, courier activity, and critical correspondence handling are timely, controlled, and largely invisible to senior leadership because they simply work.
The Manager leads a small but high-impact team of two direct reports while governing third-party vendors, process standards, service levels, and cross-functional execution across Finance, HOA, Legal, Accounts Receivable, Accounts Payable, IT, Tax, and other operational partners. This leader serves as the enterprise owner for mail operations performance, driving process mapping, issue resolution, systems and vendor accountability, risk reduction, and KPI-based management across both physical and digital mail channels.
ESSENTIAL FUNCTIONS
  • Own the end-to-end operating model for mail operations, including physical mail intake, digital mail routing, outbound mail, package handling, courier flows, and records of custody for critical correspondence.
  • Directly manage and develop two staff members, establishing clear roles, coverage plans, productivity expectations, quality standards, cross-training priorities, and day-to-day accountability.
  • Serve as the single accountable business owner for the mail function, ensuring senior leadership is escalated only on material risks, while routine issues, exceptions, and stakeholder needs are addressed within an established governance model.
  • Lead the recurring cross-functional mail operations cadence, including weekly status meetings, action tracking, blocker management, and follow-through with internal stakeholders and external vendors.
  • Establish and maintain a disciplined status reporting framework that includes current performance metrics, identified blockers, long-term action items, items planned for the next seven days, and exception trends across all major workflows.
  • Drive vendor performance management for Canon, USPS, Quadient, courier providers, shipping suppliers, and other service partners by defining service expectations, monitoring delivery against SLAs, coordinating business reviews, and escalating remediation when performance is below standard.
  • Oversee optimization of digital mail workflows, including OCR performance, classification accuracy, subject-line routing, SharePoint integrations, Salesforce case creation, and related exception-handling processes.
  • Partner with IT and business teams to identify, prioritize, test, and implement process and system enhancements that reduce manual touchpoints, improve routing accuracy, and accelerate turnaround times.
  • Own enterprise process mapping for mail workflows, documenting current-state and future-state processes, dependencies, controls, and handoffs across upstream and downstream teams.
  • Develop and enforce standard operating procedures for address governance, forwarding instructions, special mail handling, vendor-specific routing, and business continuity for time-sensitive or regulated correspondence.
  • Create a durable control environment for mail exceptions, including delayed forwarding, misclassification, incomplete routing data, equipment outages, returned mail, unidentified ownership, and other service failures.
  • Maintain operating visibility into high-volume inbound and outbound activity, using trend data and exception reporting to balance staffing, improve throughput, and support business planning.
  • Own mail operations equipment and asset oversight, including service schedules, inventory, lease or contract visibility, maintenance coordination, and replacement planning for scanners, inserters, meters, and related tools.
  • Evaluate vendor contracts, commercial terms, and alternative solutions; support renewals, RFP activity, and operating decisions with clear service, cost, and risk analysis.
  • Ensure the function supports dependent business processes across HOA, property tax, legal, resident payments, and other operational areas where inaccurate routing or address breakdowns create service delays or financial risk.
  • Build a resilient staffing and knowledge model through cross-training, documented procedures, and coverage plans so the function can operate consistently despite absences, turnover, or business surges.
  • Provide concise executive updates on performance, risks, and remediation progress, translating detailed operational issues into decision-ready recommendations when leadership input is required.

QUALIFICATIONS
  • 5+ years of progressive experience in mail operations, business operations, shared services, logistics, finance operations, or a related operational environment.
  • 3+ years of people leadership experience, including direct management of small teams and coordination of cross-functional or vendor-supported workflows.
  • Demonstrated success stabilizing or transforming an operational process with multiple stakeholders, service dependencies, and time-sensitive deliverables.
  • Experience managing third-party vendors and holding them accountable to performance, service quality, and issue remediation commitments.
  • Strong process design and process mapping capability, including documentation of current-state workflows, root-cause analysis, and implementation of scalable controls.
  • Experience working with digital workflow tools and operational systems such as Salesforce, SharePoint, OCR/scanning platforms, shipping systems, ticketing tools, or comparable technologies.
  • Advanced proficiency in Excel and operational reporting, with the ability to convert raw activity data into KPIs, capacity views, and executive-ready summaries.
  • Ability to lead in a high-volume environment with changing priorities, service interruptions, and cross-functional dependencies.
  • Experience in residential property management, financial operations, legal operations, centralized shared services, or similarly regulated environments preferred.
  • Bachelor's degree in business, operations, finance, logistics, supply chain, or a related field preferred; equivalent experience will be considered.
  • Occasional travel may be required.
  • Operational Ownership - Takes full accountability for outcomes, controls, and service reliability.
  • Strategic Execution - Connects day-to-day operations to a scalable long-term operating model.
  • Vendor Governance - Sets expectations, manages performance, and drives remediation with external partners.
  • Process Discipline - Documents, simplifies, standardizes, and continuously improves workflows.
  • Cross-Functional Influence - Coordinates effectively across Finance, IT, Legal, HOA, Tax, and business operations.
  • People Leadership - Develops talent, clarifies expectations, and creates dependable team coverage.
  • Analytical Rigor - Uses metrics and trend data to identify issues, prioritize actions, and inform decisions.
  • Calm Under Pressure - Maintains control and sound judgment during service disruptions, backlogs, and escalations.
  • Communication & Follow-Through - Provides concise updates, closes loops, and ensures commitments are executed.
  • Integrity & Accountability - Upholds service standards, internal controls, and a high-trust operating environment.

What you can expect from us:
  • Competitive Compensation - Including performance-based bonuses that reward your contributions.
  • Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
  • Generous Time Off - Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
  • Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
  • A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon Company need.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.
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