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Mail Operations Manager Jobs in Illinois (NOW HIRING)

Exela Enterprise Solutions, Inc.

SDM 1

Lake Zurich, IL · On-site

$60K/yr

The ideal candidate will have experience managing print/mail operations, leading teams, monitoring production and quality, and ensuring client requirements and service levels are consistently met.

Atosa USA, Inc.

Operations Manager

Homer Glen, IL · On-site

... manage operations * Stay updated on industry trends and integrate new technologies to enhance ... Please mail your resume with Job ID OMIL26 to: Atosa USA, Inc. 201 N. Berry St. Brea, CA 92821 No ...

New

Steer

Partner Operations Manager

Chicago, IL · Remote

... direct mail integration, reputation management, appointment reminders, declined/recommended ... About the Role As a Partner Operations Manager you will help operationalize and scale Steer ...

Infosend Inc

Operations Supervisor

Downers Grove, IL · On-site

Ensure all Print, Mail, Manual Fulfillment, and Warehouse operations are conducted in compliance with InfoSend policies and procedures. * Coordinate and manage daily operational activities in ...

InfoSend Inc

Operations Supervisor

Downers Grove, IL · On-site

Ensure all Print, Mail, Manual Fulfillment, and Warehouse operations are conducted in compliance with InfoSend policies and procedures. * Coordinate and manage daily operational activities in ...

InfoSend Inc

Operations Supervisor

Downers Grove, IL · On-site

$19.50 - $25/hr

Ensure all Print, Mail, Manual Fulfillment, and Warehouse operations are conducted in compliance with InfoSend policies and procedures. * Coordinate and manage daily operational activities in ...

The University of Chicago

Desk Clerk-40 hours

Chicago, IL · On-site

$14.50 - $17.75/hr

Perform other tasks as requested by Assistant Director of Operations and Associate Director, Desk and Mail Operations and building management. Competencies: * Effective oral and written communication.

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Mail Operations Manager information

What does a mail operations manager do?

A Mail Operations Manager oversees the processing, distribution, and delivery of mail within an organization or facility. They are responsible for managing mailroom staff, implementing efficient mail handling procedures, and ensuring compliance with postal regulations. Additionally, they often coordinate with other departments to meet organizational needs, monitor budgets, and maintain security protocols for sensitive information. Their goal is to ensure timely and accurate mail services while optimizing operational efficiency.

What are some typical challenges a mail operations manager faces in ensuring timely and accurate mail distribution?

Mail Operations Managers often encounter challenges such as managing high mail volumes during peak periods, minimizing sorting and delivery errors, and maintaining compliance with postal regulations. They must also coordinate efficiently with cross-functional teams, including logistics, facilities, and IT, to streamline workflows and resolve any operational bottlenecks. Implementing process improvements and adopting new technologies are key strategies to overcome these challenges and ensure consistent, reliable mail service.

What are the key skills and qualifications needed to thrive as a mail operations manager, and why are they important?

Success as a Mail Operations Manager requires organizational expertise, knowledge of mailroom procedures, and experience in logistics or facilities management, often supported by a bachelor’s degree or equivalent experience. Familiarity with mail sorting systems, tracking software, and compliance regulations is typically necessary. Strong leadership, problem-solving, and effective communication skills distinguish top performers in this role. These competencies ensure efficient mail flow, regulatory compliance, and a well-coordinated team, which are vital for organizational effectiveness.

What is the difference between Mail Operations Manager vs Mail Clerk?

AspectMail Operations ManagerMail Clerk
ResponsibilitiesOversees mail processing, logistics, staff management, and operational efficiencySorts, distributes, and handles incoming and outgoing mail
Required SkillsLeadership, logistics, organizational skills, knowledge of mailing systemsAttention to detail, basic organizational skills, familiarity with mailing procedures
Work EnvironmentOffice or warehouse setting, managerial roleMailroom or front desk area, entry-level role
CertificationsTypically none required, but logistics or management certifications can helpNone required

The Mail Operations Manager focuses on overseeing the entire mail process, managing staff, and ensuring efficiency, while the Mail Clerk handles the day-to-day sorting and distribution of mail. The manager role requires leadership skills and broader responsibilities, whereas the clerk role is more operational and task-focused.

What are popular job titles related to Mail Operations Manager jobs in Illinois?

For Mail Operations Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Mail Operations Manager jobs in Illinois look for?

The top searched job categories for Mail Operations Manager jobs in Illinois are:

What cities in Illinois are hiring for Mail Operations Manager jobs?

Cities in Illinois with the most Mail Operations Manager job openings:

Mail Operations Manager jobs near you
Infographic showing various Mail Operations Manager job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 9% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

SDM 1

Lake Zurich, IL • On-site

Exela Enterprise Solutions, Inc.
See more jobs at Exela Enterprise Solutions, Inc.external

$60K/yr

Full-time

Re-posted 9 days ago

Job description

Job Description
Service Delivery Manager 1
About the Role:
As a Service Delivery Manager, you will oversee the day-to-day delivery of high-volume print, check, letter, and mail services. You will be responsible for ensuring accurate and timely processing, printing, quality control, sorting, distribution, and reporting while maintaining strict security and operational standards.
The ideal candidate will have experience managing print/mail operations, leading teams, monitoring production and quality, and ensuring client requirements and service levels are consistently met.
Essential Job Responsibilities:
  • Oversee daily printing and processing of checks, letters, and related documents according to scheduled production requirements.
  • Ensure all files in the print queue are processed, quality-checked, and distributed by the required deadline.
  • Manage daily logs, production counts, distribution records, manifests, and tracking information.
  • Oversee sorting and distribution of checks and letters according to required mail methods, including regular and special delivery.
  • Ensure unknown, incorrect, or incomplete addresses are identified, documented, and escalated to the appropriate business owner.
  • Manage multi-level quality control processes to verify printed counts, physical documents, signatures, trailer pages, and distribution records.
  • Ensure deficiencies such as missing signatures or incorrect mailing information are properly documented, corrected, and reprinted when required.
  • Oversee secure handling, storage, and destruction of checks, letters, blank forms, and other confidential documents.
  • Monitor print equipment and coordinate service calls for hardware or operational issues; ensure incidents are properly logged and tracked.
  • Ensure print queues are cleared, workstations are secured, and printers are properly shut down at the end of each business day.
  • Maintain daily and weekly reporting for packages, tracking, certified mail, and fulfillment activities.
  • Manage inventory levels for printer supplies and consumables and coordinate replenishment through approved vendors.
  • Monitor postage and meter requirements and coordinate funding as needed.
  • Lead, train, and manage operational staff to ensure productivity, accuracy, quality, security, and adherence to established procedures.
  • Monitor service performance and identify opportunities to improve workflow, quality, efficiency, and client satisfaction.
  • Ensure compliance with company policies, security requirements, client procedures, and applicable operational standards.

Qualifications:
  • Bachelor's degree in business, operations management, or a related field, or equivalent relevant experience.
  • Minimum of 3-5 years of experience in print production, mail operations, document processing, fulfillment, or a related environment.
  • Experience managing high-volume printing, sorting, mailing, distribution, or document processing operations.
  • Experience leading and developing operational teams in a deadline-driven environment.
  • Strong understanding of quality control, production tracking, inventory management, and mail distribution processes.
  • Strong organizational, problem-solving, communication, and leadership skills.
  • Ability to manage confidential and sensitive documents with a high degree of accuracy and security.
  • Proficiency with Microsoft Office/Google Workspace and email platforms.
  • Ability to manage multiple priorities while consistently meeting production deadlines and service requirements.

"The salary for this position starts at $60,000 per year; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."

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