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Implementation Account Manager Jobs (NOW HIRING)

Esper

Implementation Account Manager

Austin, TX · On-site +1

Job Summary As an Implementation Account Manager (IAM) within Esper's Professional Services team, you will play a pivotal role in driving customer adoption, time-to-value, and successful software ...

Esper

Implementation Account Manager

Austin, TX · On-site

Job Summary As an Implementation Account Manager (IAM) within Esper's Professional Services team, you will play a pivotal role in driving customer adoption, time-to-value, and successful software ...

Esper

Implementation Account Manager

Austin, TX · Remote

Job Summary As an Implementation Account Manager (IAM) within Esper's Professional Services team, you will play a pivotal role in driving customer adoption, time-to-value, and successful software ...

RICEFW Technologies, Inc.

Account Manager - REMOTE

Large-scale systems implementation * Account maintenance and management * Must have at least 2 years of experience acting as a liaison between contractor and clients for large-scale systems. * Must ...

Chubb

Implementation Manager

South Portland, ME · On-site

$85K - $95K/yr

Minimum of three years of insurance industry knowledge and experience in implementation, account management or project management is required. Voluntary/Worksite marketplace experience preferred

Lord Abbett.com

Client Account Manager

Jersey City, NJ · On-site

$135K - $155K/yr

The Client Account Manager is responsible for independently managing client onboarding, operational ... Lead onboarding and implementation projects from initiation through successful completion.

New

Vanguard Soap

Account Manager

Memphis, TN · On-site

Develop and implement account penetration strategies to include customer business reviews ... Manage multiple projects while interfacing with different internal and external contacts * Mentor ...

Vanguard Soap

Account Manager

Memphis, TN

Develop and implement account penetration strategies to include customer business reviews ... Manage multiple projects while interfacing with different internal and external contacts * Mentor ...

Vanguard Soap

Account Manager

Memphis, TN · On-site

Develop and implement account penetration strategies to include customer business reviews ... Manage multiple projects while interfacing with different internal and external contacts * Mentor ...

ProActivate

Regional Account Manager

Jersey City, NJ · On-site

$150K/yr

They will develop and implement account sales and marketing strategies to increase sales to meet corporate goals. The Regional Account Manager will be responsible for selling products and solutions ...

EnviroServe

Account Manager

Fort Worth, TX · On-site

The Account Manager I is responsible for building value-driven strategic relationships with ... Collaborate with the VP of Sales to create and implement account plans.

Triforta

Employee Benefits Account Manager

Reno, NV

$55K - $105K/yr

Key Responsibilities Group Implementation & Renewals * Coordinate new group onboarding and ... Manage all aspects of carrier communication, paperwork, and plan implementation Account Management

Tri-K Industries

Account Manager

Denville, NJ

Develop and implement account specific sales strategies to meet and exceed budget. * Routinely call ... Prepare forecasts and call reports in CRM database. * Participate in trade shows, sales conferences ...

enviroserve

Account Manager

El Paso, TX

The Account Manager I is responsible for building value-driven strategic relationships with ... Collaborate with the VP of Sales to create and implement account plans.

enviroserve

Account Manager

Detroit, MI

The Account Manager I is responsible for building value-driven strategic relationships with ... Collaborate with the VP of Sales to create and implement account plans.

enviroserve

Account Manager

Fort Worth, TX

The Account Manager I is responsible for building value-driven strategic relationships with ... Collaborate with the VP of Sales to create and implement account plans.

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Implementation Account Manager information

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$168K

How much do implementation account manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for implementation account manager in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

Is being a tam a good career?

A Technical Account Manager (TAM) role can be a good career choice for those interested in customer success, technical problem-solving, and account management. It often requires strong communication skills, technical knowledge, and certifications, with opportunities for career growth into senior or specialized roles. Job satisfaction depends on individual interests and the company's work environment.

What is an Implementation Account Manager?

An Implementation Account Manager is a professional responsible for overseeing the onboarding and successful setup of new clients or accounts for a company’s products or services. They act as a liaison between clients and internal teams, ensuring smooth integration, addressing client needs, and resolving any issues that arise during the implementation process. Their goal is to ensure clients experience a seamless transition and are satisfied with the company’s solutions, setting the stage for long-term relationships.

What is the average salary for an account manager?

The average salary for an Implementation Account Manager typically ranges from $60,000 to $90,000 annually, depending on experience, location, and industry. Many roles also include performance bonuses and benefits, with some positions requiring technical skills or certifications in customer relationship management tools.

What jobs in the US pay 300,000 a year?

Implementation Account Managers in technology or enterprise software companies can earn $300,000 or more annually, especially with experience, bonuses, and commissions. High-level roles such as senior sales executives, product managers, and certain specialized consultants also reach this compensation level, often requiring advanced skills, certifications, and a strong track record of performance.

What does an implementation manager do?

An implementation manager oversees the process of deploying new products or services for clients, ensuring projects are completed on time, within scope, and meet quality standards. They coordinate between teams, manage timelines, and often use project management tools to facilitate smooth execution. Strong communication and organizational skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as an Implementation Account Manager, and why are they important?

To thrive as an Implementation Account Manager, you need strong project management, client relationship, and problem-solving skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, project management tools like Asana or Trello, and data analysis systems is commonly required. Exceptional communication, organization, and adaptability help you manage client expectations and navigate changing project requirements. These abilities are crucial for ensuring successful client onboarding, smooth solution deployment, and sustained client satisfaction.

What is the difference between Implementation Account Manager vs Customer Success Manager?

AspectImplementation Account ManagerCustomer Success Manager
Primary FocusOnboarding and implementing products/services for new clientsOn ongoing client retention and satisfaction
Work EnvironmentProject-based, often during initial deploymentRelationship management over time
Required CredentialsRelevant industry certifications, technical knowledgeCustomer service, communication skills
Employer & Industry UsageTech, SaaS, IT servicesTech, SaaS, consulting

While both roles involve client interaction, Implementation Account Managers focus on deploying products and ensuring successful onboarding, whereas Customer Success Managers work to maintain long-term client relationships and satisfaction. Understanding these differences helps in choosing the right career path or job search focus.

How does an Implementation Account Manager typically collaborate with cross-functional teams during a client onboarding project?

Implementation Account Managers regularly coordinate with sales, product, technical support, and customer success teams to ensure a seamless client onboarding experience. They serve as the main point of contact, translating client requirements into actionable tasks for internal teams, and troubleshooting any issues that arise. Effective communication and project management are essential, as the role involves balancing client expectations with internal capabilities and timelines. Successful collaboration not only ensures a smooth implementation but also sets the foundation for long-term client satisfaction.
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What job categories do people searching Implementation Account Manager jobs look for? The top searched job categories for Implementation Account Manager jobs are:
Implementation Account Manager jobs near you
Infographic showing various Implementation Account Manager job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $103,518 per year, or $49.8 per hour.

Implementation Account Manager

Esper

Austin, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Life, PTO

Posted 11 days ago

Job description

About Esper
Esper was founded in 2018 with a mission to empower dynamic and responsive policymaking in government. We align existing data, stakeholders, and public policy goals to streamline the policymaking process at all levels of government. We imagine a world where policymaking is driven by data and insights from all stakeholders, transforming traditional bureaucracy into a dynamic and flexible system that encourages innovation and collaboration.
As a fast-growing GovTech company, Esper is at the intersection of two powerful forces: the modernization of government operations and the transformative potential of data-driven decision-making. Our customer base is expanding rapidly, and we are building the team that will define how public policy is shaped for decades to come.
Job Summary
As an Implementation Account Manager (IAM) within Esper's Professional Services team, you will play a pivotal role in driving customer adoption, time-to-value, and successful software delivery during the critical onboarding phase. Blending operational delivery rigor with strategic, consultative account leadership, you will act as a trusted business advisor to ensure that our platform directly maps to the client's operational workflows and long-term public policy goals.
This role balances technical configuration guardrails with high-impact customer change management. The IAM establishes clear project boundaries, mitigates deployment risks, and navigates complex client environments from initial sales handoff through a flawless transition to the Customer Success team. The IAM partners closely with internal implementation and Engineering teams to transform new sales into active, high-utilization accounts.
Responsibilities
  • Drive Time-to-Value (TTV): Establish deployment scope, technical configuration milestones, and workflow mapping to ensure customers achieve rapid, meaningful business outcomes from the Esper platform.
  • Enforce Configuration Guardrails: Manage a portfolio of deployments within a strict, time-bound delivery lifecycle, aggressively mitigating scope creep by balancing client business needs against standard product capabilities.
  • Navigate Change Management: Act as the primary strategic point of contact for executive sponsors and operational business owners during the high-stakes deployment phase, guiding them through institutional friction and adoption challenges.
  • Track Delivery Rigor: Monitor and manage project health, timelines, and implementation deliverables in Teamwork to ensure accounts go live on schedule and within contract boundaries.
  • Protect Technical Resources: Coordinate cross-functional efforts across Professional Services, Engineering, Product, and Customer Success to align technical configurations and shield core engineering teams from unstructured custom requests.
  • Strategic Handoff Leadership: Formally evaluate project closure and drive a flawless post-launch handoff to the long-term Customer Success Manager (CSM), passing along clean workflow documentation to eliminate early-stage churn risk.
  • Support Commercial Alignment: Review Statements of Work (SOWs) and change orders, identifying potential upsell, expansion, or expert/managed services opportunities during onboarding to pass to the Sales and CS teams.
  • Pre-Sales Scoping Validation: Participate in the sales process as needed to validate implementation scope, timeline constraints, and delivery frameworks for incoming enterprise opportunities.
  • On-Site Relationship Building: Occasionally travel to government customer sites to conduct executive kickoffs, process mapping workshops, or user training sessions to solidify client trust.
  • Methodology Contribution: Contribute to Esper's evolving Professional Services delivery methodology, configuration templates, and onboarding best practices to improve deployment margins and scalability.
  • Professional Services Rigor: Log billable hours and account status accurately and on time to meet core operational metrics.

Requirements and Preferred Experience
  • Bachelor's degree in business, computer science, public administration, or a related field (preferred), or equivalent experience.
  • Minimum of 2 years of implementation management, consultative account management, or delivery-focused project management experience in a SaaS environment.
  • Demonstrated experience navigating business process mapping, workflow configuration, and user adoption strategies.
  • Strong emotional intelligence (EQ) and consultative discovery skills, with an ability to speak fluently about both technical product boundaries and executive-level business value.
  • Strong organizational and communication skills, both verbal and written, with the ability to firmly push back on out-of-scope requests while maintaining positive client relationships.
  • Ability to manage multiple complex deployments, prioritize competing internal and external demands, and work under tight deadlines.
  • Technical aptitude and proficiency with Professional Services Automation (PSA) and CRM tools.
  • Ability to adapt to a rapidly evolving product and respond strategically to customer operational needs.
  • Knowledge of government operational concepts, regulatory frameworks, or policymaking processes is a strong plus.
  • Familiarity with project management and collaboration tools (e.g., Teamwork, Rocketlane, Jira, Asana).
  • PMP, CAPM, or change management certifications (e.g., Prosci) are a plus.
  • A genuine interest in public policy and how technology can transform how government operates.

Why Esper?
A Mission That Matters
At Esper, public service is personal. We are passionate about our mission to empower dynamic and responsive policymaking in government-government that operates efficiently, adapts to change, and strengthens public trust. We are here to support our civil servants and the private sector by creating a policymaking lifecycle that is more data-driven, transparent, and accessible.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their constituents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to government policymaking. We are building the team that will define how public policy is shaped for decades to come.
A Team of Passionate, Driven People
This isn't your typical 9-to-5 job. We operate in a fast-paced, results-driven environment where impact matters. Our team is hands-on, willing to pitch in, and takes pride in helping each other succeed regardless of department. We strive for open and honest communication with our customers, colleagues, partners, and prospects. We get things done and proactively solve problems at the individual and team level.
A Place to Make Your Mark
We pride ourselves on a performance-based culture where every employee is encouraged to take action and help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Benefits That Work for You
  • Competitive salary and stock option packages
  • Top-tier health, dental, and vision insurance
  • Short and long-term disability, life insurance, and an optional FSA account
  • Office setup allowance and a monthly stipend for utilities
  • Flexible vacation policy and paid company holidays
  • Professional development and growth opportunities
  • A collaborative hybrid environment with our Austin, TX team

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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