ZipRecruiter

Log In

1

Implementation Account Manager Jobs in Phoenix, AZ

Dragonfly Health

Account Manager

Mesa, AZ

$65K - $75K/yr

Support new customer onboarding, implementations, integrations, and post-go-live education to ... Three or more years of experience in healthcare account management, hospice, pharmacy services ...

Anasazi Medical Payment

Account Manager

Phoenix, AZ · On-site

The Account Manager serves as a primary point of contact for brokers, clients, Third-Party ... This role combines service, strategy, and implementation, ensuring an exceptional client experience ...

LSG Sky Chefs

Account Manager

Phoenix, AZ · On-site

$64K - $80K/yr

Partner with cross-functional teams to successfully implement airline menu, service, and flight ... account management, or logistics environment. * Experience in aviation, airline catering, food ...

New

Genius Monkey

Account Manager

Gilbert, AZ · Remote

We are looking for an experienced Account Manager with SEM, PPC and Digital Marketing experience to ... and implementation, and accessing general campaign/website/conversions performance to assure ...

Genius Monkey

Account Manager

Gilbert, AZ · On-site

$55K - $65K/yr

We are looking for an experienced Account Manager with SEM, PPC and Digital Marketing experience to ... and implementation, and accessing general campaign/website/conversions performance to assure ...

Genius Monkey

Account Manager

Gilbert, AZ

We are looking for an experienced Account Manager with SEM, PPC and Digital Marketing experience to ... and implementation, and accessing general campaign/website/conversions performance to assure ...

Genius Monkey

Account Manager

Gilbert, AZ

We are looking for an experienced Account Manager with SEM, PPC and Digital Marketing experience to ... and implementation, and accessing general campaign/website/conversions performance to assure ...

Essilor

Account Manager

Phoenix, AZ · On-site

GENERAL FUNCTION The field Account Manager (Optical Channel) is responsible for developing, implementing and executing sales strategies for the Independent channel, growing top line sales through ...

New

EssilorLuxottica Group

Account Manager

Phoenix, AZ

GENERAL FUNCTION The field Account Manager (Optical Channel) is responsible for developing, implementing and executing sales strategies for the Independent channel, growing top line sales through ...

New

EssilorLuxottica

Account Manager

Phoenix, AZ · On-site

GENERAL FUNCTION The field Account Manager (Optical Channel) is responsible for developing, implementing and executing sales strategies for the Independent channel, growing top line sales through ...

Monument Consulting

Account Manager

Phoenix, AZ · On-site

More "Gen 1" implementations than any other MSP over the last 5 years. * Seamless extension of ... Account Manager Position Summary The Account Manager (AM) will be responsible for daily requisition ...

Monument Consulting

Account Manager

Phoenix, AZ · On-site

More "Gen 1" implementations than any other MSP over the last 5 years. * Seamless extension of ... Account Manager Position Summary The Account Manager (AM) will be responsible for daily requisition ...

Vets Hired

Launch Account Manager

Phoenix, AZ

Job Summary The Launch Account Manager - Developing Markets is responsible for managing property launches, coordinating project implementation, and serving as the primary liaison between the company ...

E Tech Group

Account Manager

Phoenix, AZ · On-site

Our national and global scale allows us to help our clients develop and implement standardized ... We are seeking an Account Manager to serve as the primary relationship owner for assigned clients ...

next page

Showing results 1-20

All JobsImplementation Account JobsImplementation Account Manager JobsImplementation Account Manager Jobs in Phoenix, AZ

Implementation Account Manager information

See Phoenix, AZ salary details

$38.7K

$102.8K

$166.8K

How much do implementation account manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for implementation account manager in Phoenix, AZ is $102,784.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $120,100.00 per year, depending on experience, location, and employer.

What is an implementation account manager?

An Implementation Account Manager is a professional responsible for overseeing the onboarding and successful setup of new clients or accounts for a company’s products or services. They act as a liaison between clients and internal teams, ensuring smooth integration, addressing client needs, and resolving any issues that arise during the implementation process. Their goal is to ensure clients experience a seamless transition and are satisfied with the company’s solutions, setting the stage for long-term relationships.

What are the key skills and qualifications needed to thrive as an implementation account manager?

To thrive as an Implementation Account Manager, you need strong project management, client relationship, and problem-solving skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, project management tools like Asana or Trello, and data analysis systems is commonly required. Exceptional communication, organization, and adaptability help you manage client expectations and navigate changing project requirements. These abilities are crucial for ensuring successful client onboarding, smooth solution deployment, and sustained client satisfaction.

How does an implementation account manager typically collaborate with cross-functional teams during a client onboarding project?

Implementation Account Managers regularly coordinate with sales, product, technical support, and customer success teams to ensure a seamless client onboarding experience. They serve as the main point of contact, translating client requirements into actionable tasks for internal teams, and troubleshooting any issues that arise. Effective communication and project management are essential, as the role involves balancing client expectations with internal capabilities and timelines. Successful collaboration not only ensures a smooth implementation but also sets the foundation for long-term client satisfaction.

What is the difference between Implementation Account Manager vs Customer Success Manager?

AspectImplementation Account ManagerCustomer Success Manager
Primary FocusOnboarding and implementing products/services for new clientsOn ongoing client retention and satisfaction
Work EnvironmentProject-based, often during initial deploymentRelationship management over time
Required CredentialsRelevant industry certifications, technical knowledgeCustomer service, communication skills
Employer & Industry UsageTech, SaaS, IT servicesTech, SaaS, consulting

While both roles involve client interaction, Implementation Account Managers focus on deploying products and ensuring successful onboarding, whereas Customer Success Managers work to maintain long-term client relationships and satisfaction. Understanding these differences helps in choosing the right career path or job search focus.

What type of implementation account manager makes the most money?

Implementation account managers with specialized skills in complex software systems, project management, and certifications such as PMP or Six Sigma tend to earn higher salaries. Those working in industries like technology, finance, or healthcare, and managing large or enterprise clients, also typically earn more due to increased responsibility and scope.

What are popular job titles related to Implementation Account Manager jobs in Phoenix, AZ?

For Implementation Account Manager jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Implementation Account Manager jobs in Phoenix, AZ look for?

The top searched job categories for Implementation Account Manager jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Implementation Account Manager jobs?

Cities near Phoenix, AZ with the most Implementation Account Manager job openings:

Implementation Account Manager jobs near you
Infographic showing various Implementation Account Manager job openings in Phoenix, AZ as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $102,784 per year, or $49.4 per hour.

Implementation Electronic Interface Specialist

Reliance Matrix

Phoenix, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Reliance Matrix rating

8.4

Company rating: 8.4 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

121st of 311 rated insurance

Job description

Job Responsibilities and Requirements
The Implementation Electronic Interface Specialist will have the competency within the implementation organization, to develop the necessary capabilities that enables our organization to capitalize on our opportunity and reach our aspirational goals to be the solution for total absence and supplemental employee benefits. The CDIS will be engaged in the support of the Large Case Implementations, their customers and/or vendor resources in the review, tracking and discussions around the FMLA/LOA History/Takeover, Disability & Paid Family History/Takeover, EOI and Eligibility Data File support management. They will focus on the process of data transfer that are managed either internally by the client or by other vendor carriers in coordination with our internal IT business partners. They will support client on-boarding migration activities ranging from 100 - 100,000+ eligible lives. The CDIS will be responsible to successfully track and support the management and audit process to ensure the accuracy of the migrated data. They will act as SME's and liaisons between internal and external IT teams in review of data transfer portal and requirements.
Roles and Responsibilities
Supports aLEAVEiate, Middle Market and Large Case Implementation activities they are respectively assigned to by:
  • Engaging with Large Case Implementation Manager in a pre-meeting to go over all submission documents and relevant information about the client.
  • Engage in Customer/Vendor meetings with the support of the implementation manager, client and/or broker to review, resolve any concerns and/or open questions during ongoing file transfer testing.
  • Maintain current tracking of all assigned clients and statuses for reporting purposes (these reports will be provided to senior management).
  • Follow up with [Implementation Manager / Broker / Client] on the submission of files in a timely manner and manage expectation should files be delayed.
  • Meet with and work closely with internal IT business partners and business units on converted files to ensure accuracy in conversion.
  • Proactively advise implementation / account management / operations of any outstanding issues or questions that may arise and work directly with them to resolve and provide an action plan.
  • Coordinate questions and "kick outs" with the implementation team, account mgt., Operations and IT Mgt. to be resolved.
  • Support, maintain and audit final numbers for the full migration - these numbers will be used to support business and billing.
  • Support the development, maintenance and up keep of SOPs regarding different vendor migrations, including metrics and common concerns. Utilize a problem solving approach.
  • Maintain and strengthen internal and external business partner relationships.
  • Support any required actions requested by their Manager/Team Leaders.

Performance:
Customer Service:
  • Promptly acknowledges customers' needs, both internal and external.
  • Ensures customers' needs are handled in a timely and appropriate manner.
  • Takes initiative to support leadership advice capabilities to help drive customer satisfaction and takeover accuracy Demonstrates problem solving skills required to support a strong on-boarding experience.

Generates creative ideas and solutions while:
  • Driving to "Best Practices"
  • Diagnosing the wants/needs or customer requests

Problem Solving/Decision Making:
  • Anticipates, analyzes, and defines problems.
  • Develops and assesses alternative solutions as necessary.
  • Makes appropriate decisions in a timely manner while analyzing impact of decisions.

Technical Achievement:
  • Demonstrates expertise in job functions and project management tracking.
  • Keeps current of regulations pertinent to related job duty responsibilities.
  • Sets up controls for workflow efficiency and accountability.
  • Meets deadlines and achieves assigned goals within designated time frame.

Communication/Relationship Skills:
  • Demonstrates effective interpersonal and listening skills: takes direction, practices active listening, and accepts feedback.
  • Communicate/respond appropriately to varied audiences/tasks.
  • Exhibits teamwork, honors commitments.

Supports company/department initiatives:
  • Motivates others to work together toward common goals with team oversight.
  • Collaborates with key enrollment platforms who are focused on managing Reliance's enrollment and eligibility transfer relationships.
  • Helps establish and track performance metrics with clear systems of measures and accountabilities that drive results.

Required Knowledge, Skills, Abilities and/or Related Experience
  • Bachelor's degree preferred (or equitable years of experience)
  • 2 + year of Leave of Absence experience in either claims management or data migration
  • Strong problem solving skills (ability to identify, consult, create a game plan and solution when particular issues arise)
  • Strong project management skills - will need to work closely with other project managers, IT teams, Operations, and the Leave of Absence Resources
  • Good time management and time sensitivity planning (deadlines for files are critical)
  • Strong communication skills and proactive communication skills
  • Understanding of FMLA / State Leave Laws as well as other Employer Authorized Leave Laws
  • Ability to speak confidently and persuasively in front of both Clients and Brokers
  • Ability to adapt and change
  • Ability to build and maintain collaborative working relationships at all levels
  • Professional business demeanor and the ability to work in a fast-paced, entrepreneurial capacity with minimal supervision are required.
  • Ability to thrive in a fast-paced environment.
  • Ability to work in an autonomous manner.
  • Proficient in Microsoft Office products and ability to master applicable systems and processes.
  • Ability to manage process flows.

Ability to Travel: Up to 10%
The expected hiring range for this position is $63,540.00 - $79,440.00 annually for work performed in the primary location (Phoenix, AZ). This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate's starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.
Work location may be flexible if approved by the Company.
What We Offer
At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can't do this without our most important asset-you.
That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.
Our Benefits:
  • An annual performance bonus for all team members
  • Generous 401(k) company match that is immediately vested
  • A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
  • Multiple options for dental and vision coverage
  • Company provided Life & Disability Insurance to ensure financial protection when you need it most
  • Family friendly benefits including Paid Parental Leave & Adoption Assistance
  • Hybrid work arrangements for eligible roles
  • Tuition Reimbursement and Continuing Professional Education
  • Paid Time Off - new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
  • Volunteer days, community partnerships, and Employee Assistance Program
  • Ability to connect with colleagues around the country through our Employee Resource Group program

Our Values:
  • Integrity
  • Empowerment
  • Compassion
  • Collaboration
  • Fun

EEO Statement
Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.
#LI-Remote #LI-MR2

What Reliance Matrix employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply