Software Implementation Manager Jobs in Phoenix, AZ

At Landis+Gyr, we don't just manage energy-we lead the transformation toward a smarter and more sustainable energy future.

With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics.

Today, our global team of about 3,300 professionals is shaping the digital energy era-developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. Our record USD 4.6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions.

Join us at Landis+Gyr, where we manage energy better! 

Job Summary

The Technical Implementation Manager, Managed Operations delivers the Company Gridstream Advanced Metering Infrastructure (AMI) solution to the Company's customers using a structured deployment project lifecycle to ensure quality in our delivery. While working closely with a program deployment team, this role evaluates client business processes, consults with clients on technical feasibility and integration of processes utilizing the AMI solution, implements appropriate system configurations, features and services for optimal system and network performance, and validates system quality to achieve client acceptance and satisfaction. 

Key Responsibilities and Accountabilities
Customer Partnership & Insight:
   Develop a deep understanding of customer operational environment, system design, and business priorities to anticipate needs and propose forward thinking technical solutions.
   Act as the customer's trusted technical advisor, proactively identifying opportunities to enhance system performance, reliability, and long-term scalability.
   Maintain strong, consistent communication with Program Management to align on priorities, emerging risks, and upcoming technical demands.

Proactive System Monitoring & Operational Excellence:
   Lead day-to-day system oversight by continuously monitoring performance dashboards, alerts, logs, and network behaviors to detect early signs of degradation.
   Take immediate action on adverse trends, using analytical skills to prevent issues before they impact system availability or customer operations.
   Maintain a rapid-response approach to operational issues, ensuring timely resolution of communication failures, routing problems, registration issues, and device-level anomalies.
   Analyze system behavior against customer growth plans and upcoming feature enhancements, recommending architecture adjustments where needed.
   Drive initiatives that continually elevate system reliability, throughput, and operational predictability.

Testing, Validation & Quality Assurance:
   Design comprehensive, customer-driven test strategies that proactively validate system readiness, integration quality, and performance expectations.
   Lead hands-on testing and validation activities, verifying new software releases, firmware updates, and network changes with meticulous documentation.
   Anticipate integration risks by developing targeted test cases based on customer-specific configurations, future business demands, and known system behaviors.

System Integration, Deployment & Configuration Leadership:
   Lead planning and implementation of system integrations and deployments, ensuring configurations are optimized for performance, reliability, and customer requirements.
   Direct the rollout of firmware and software releases with a focus on minimizing risk and maximizing stability.
   Proactively assess customer environments prior to upgrades to identify configuration gaps, hardware limitations, or dependencies requiring mitigation.
   Ensure all network, hardware, and software configurations adhere to strict technical specifications and best practice architecture principles.

Advanced Troubleshooting & Technical Problem Solving:
   Serve as the primary technical expert for complex issues across wireless communications, routing, data flow, software applications, and back-end systems
   Use standard casemanagement and escalation processes to secure additional support resources for troubleshooting activities
   Conduct deep analysis of failures such as registration breakdowns, performance bottlenecks, device anomalies, and data processing delays.
   Collaborate closely with support engineers and development teams to resolve issues efficiently while uncovering root causes to prevent recurrence.
   Provide actionable recommendations to enhance operational resilience, reduce downtime, and improve long-term system stability.

Product & Process Innovation:
   Deliver customer-driven insights into the New Product Introduction (NPI) process, ensuring real-world operational challenges influence product evolution.
   Create and refine SOPs that promote predictability, repeatability, and continuous improvement across technical processes.
   Identify opportunities to enhance internal tooling, monitoring capabilities, or workflows that improve system stability or customer experience.

General Responsibilities:
   Uphold the company's core values, Code of Conduct, and commitment to delivering an exceptional customer experience.
   Represent the company professionally at all times in customer-facing and internal engagements.
   Perform additional duties as required to support customer success and organizational objectives.

Education and Experience:
   Associates Degree (Minimum)
   Bachelor's degree (BA/BS) from a 4-year college or university or 2-year degree from a technical institution. (Preferred) Equivalent years of related/ applicable experience will be considered (4-5 years minimum in lieu of degree).  
   2+ years of experience (minimum) or equivalent years of related/ applicable experience will be considered (4-5 years minimum in lieu of degree).

Certifications/Licenses:
   Project Management Professional (PMP) certification a plus

Preferred Qualifications: 
   Experience working with solutions involving both software and hardware.  
   Experience in process definition and design to meet overall business objectives. 
   Experience managing cross-functional, highly technical project teams.  
   Energy industry and/or Utility operations experience is a plus. 
   Business process consulting experience a plus. 
   Experience with .NET framework and WebServices required. 
   Experience with Linux (remote terminal session, vi, crontab, shell scripting, process monitoring, Perl) a plus. 
   Experience with Oracle 19c required (SQL*Plus, PL/SQL). 
   Experience with Microsoft SQL Server a plus. 
   Experience with Kafka/Zookeeper a plus. 
   Experience in code development and scripting (Python, PowerShell,...) a plus. 
   Excellent written and oral communication. 
   Excellent team player. 
   Excellent problem-solving and analytical abilities. 
   Accustomed to working in an environment driven by high standards for service and system delivery. 
   Excellent customer communication and customer service skills.  
   Knowledge of complex technical data systems and wireless network technologies. 
   Broad technical depth in integration and operation of complex systems. 
   Understanding programming logic and the ability to troubleshoot systems by following code.
   Self-starter with the ability to work unsupervised. 
   Ability to plan and maintain schedules.
   Uses leadership skills to resolve a wide range of issues in creative and practical ways to satisfy the customer's needs.  
   Demonstrates good judgment in selecting methods and techniques for solving problems and obtaining solutions. 
   Highly adaptable in changing environments. 
   Decisions will have a moderate effect on business.  
   Highly adaptable in a dynamic work environment. 
   Ability to travel approximately 75%, including international travel.

Working Conditions/Physical Requirements: 
   Working Conditions: Typical indoor office environment with the majority of time spent sitting and working on a computer using a keyboard, mouse, and monitor. Occasional use of other devices such as phone, copier/printer/fax, etc. 
Physical Requirements: Typical office setting. Required to stand; walk; crouch; or handle objects. Lift and/or move up to 10 pounds. Ability to sit and view computer screen for long periods of time. The ability to see, hear, & speak in English. Reasonable accommodation is provided for individuals with disabilities to perform the essential functions. 
Personal Protection Equipment/Other OHSAS Safety Requirements: Ensure the continued efforts and assist in achieving annual goals of health, safety, and environmental policies. Must be current with available OSHA/Safety Training provided by the Company. If required, must be able to work while wearing safety equipment such as hard hats, work boats, gloves, hearing protection, and others.   

Landis+Gyr is a global leader in energy management solutions, operating in over 30 countries and headquartered in Switzerland. We are thrilled that you've considered Landis+Gyr to be a part of your professional journey. As a part of the L+G family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.

Pay is in the range of $100,600 - $127,225 per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply.

 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.