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Dialer Manager Jobs (NOW HIRING)

Tata Consultancy Service Limited

Engineer

Pittsburgh, PA · On-site

$100K - $125K/yr

Hands-on experience with Alvaria or Noble outbound dialer platforms, dialer configurations, and list management experience required. * Strong analytical and problem-solving skills, particularly in ...

Closers.io

Be Seen First

Sales Consultant

Scottsdale, AZ · On-site

$180K - $250K/yr

Making high-volume outbound dials daily using an auto dialer. * Manage your pipeline using company CRM (Hubspot) and end-of-day reporting/ KPI tracking. * Daily role-play sessions and consistent ...

Robert Half

Collections Manager

Chicago, IL · On-site

$90K - $100K/yr

... queue management, dialer campaigns, and workforce allocation to maximize borrower contact rates and delinquency resolution outcomes. • Monitor collection effectiveness through key performance ...

Tata Consultancy Services

Engineer

Pittsburgh, PA · On-site

Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure system uptime. • Integration & Compliance: Ensure seamless integration with CRM, Voice Infrastructure and other contact ...

AceStack LLC

LiveVox NICE Contact Developer

Plano, TX · On-site

... Management • LiveVox dialer /Smart Reach hands-on with scripting • Good knowledge on API GW; Elastic Stack (ELK); Snowflake integration • Good knowledge on AWS; Kafka and hands-on on AWS ...

AceStack LLC

LiveVox NICE Contact Developer

Murphy, TX · On-site

... Management • LiveVox dialer /Smart Reach hands-on with scripting • Good knowledge on API GW; Elastic Stack (ELK) ; Snowflake integration. • Good knowledge on AWS ; Kafka and hands-on on AWS ...

Charlie Health

Senior Telephony Administrator

New York, NY · Remote

$94K - $127K/yr

Manage progressive dialer configuration and performance tuning based on queue dynamics * Test IVR flows, troubleshoot issues, and implement fixes * Handle day-to-day telephony support requests from ...

Advanced Tech Placement

Collections Admin I

Atlanta, GA · On-site

$17.75 - $24/hr

Must have worked on Dialer and knowledge of FDCPA Regulations. Responsibilities: * Identify issues and know when to escalate to management * Contact customers to resolve outstanding past due payments

New

Beeline Loans, Inc.

Mortgage Loan Officer

Anaheim, CA · On-site

At Beeline, you'll leverage cutting-edge tools-including CRM and an integrated dialer-to connect with prospective borrowers, manage your pipeline efficiently, and deliver an exceptional client ...

OneForce

Business Development Director

WV · Remote

Experience in inbound call center dialer management for speed to lead and high contact ratios from digital advertising. * Demonstrated proof of having integrated marketing/advertising lead generation ...

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Dialer Manager information

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$20K

$71.8K

$113.5K

How much do dialer manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for dialer manager in the United States is $71,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What is the difference between Dialer Manager vs Call Center Supervisor?

AspectDialer ManagerCall Center Supervisor
CredentialsExperience with dialer systems, CRM software, and call technologyCustomer service, communication skills, and team leadership
Work EnvironmentCall centers using automated dialer systemsCall centers overseeing customer service teams
Industry UsageTelemarketing, sales, collectionsCustomer support, service, sales
Primary FocusOptimizing call campaigns and dialer performanceManaging team performance and customer interactions

The Dialer Manager primarily focuses on managing automated dialer systems to improve call efficiency, while the Call Center Supervisor oversees customer service teams and ensures quality interactions. Both roles are essential in call center operations but differ in technical focus and team management scope.

What are Dialer Managers?

Dialer Managers are professionals responsible for overseeing the operation and performance of automated dialing systems within call centers or telemarketing environments. They configure dialer settings, manage calling campaigns, monitor agent productivity, and ensure compliance with regulations. Their role is crucial in optimizing outbound calling efficiency, maintaining data integrity, and achieving organizational goals. Dialer Managers also analyze reporting metrics to improve strategies and troubleshoot technical issues as needed.

How does a Dialer Manager typically collaborate with sales and IT teams to optimize outbound calling campaigns?

A Dialer Manager works closely with the sales team to understand campaign objectives, lead segmentation, and performance feedback. Simultaneously, they partner with IT to ensure the dialer systems are configured correctly, troubleshoot technical issues, and implement new technologies or integrations. Effective collaboration involves regular meetings to align strategies, data sharing to monitor results, and agile responses to campaign performance, ensuring the dialing platform supports the business goals efficiently.

What are the key skills and qualifications needed to thrive as a Dialer Manager, and why are they important?

To thrive as a Dialer Manager, you need a strong understanding of call center operations, analytics, and workforce management, typically supported by experience in contact center environments. Proficiency with dialer systems such as Noble, Five9, or Aspect, as well as knowledge of CRM platforms and call routing technology, is essential. Strong problem-solving abilities, attention to detail, and effective communication skills help you optimize campaigns and lead teams successfully. These skills and qualities are crucial for maximizing productivity, ensuring compliance, and achieving operational targets in dynamic call center settings.
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Dialer Manager jobs near you

Engineer

Tata Consultancy Service Limited

Pittsburgh, PA • On-site

$100K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Skill: Sr. Alvaria Dialer Technical System Administrator
Must Have Technical/Functional Skills
  • 8+ years of experience with call center outbound dialer technologies.
  • Analytical & Problem-Solving: Ability to interpret data, make data-driven decisions, and troubleshoot complex systems.
  • Collaboration: Work closely with IT, call center operations, and compliance teams to align technical strategy with business goals.
  • Strong troubleshooting background in contact center technologies, including Verint and Alvaria.
  • Hands-on experience with Alvaria or Noble outbound dialer platforms, dialer configurations, and list management experience required.
  • Strong analytical and problem-solving skills, particularly in outbound dialer environments.
  • Experience with contact center platforms (Avaya, Verint, NICE, Aspect).
  • 4+ year of hands-on Linux OS experience (RHEL 7+ preferred) with detailed knowledge of software installation and network troubleshooting.
  • 2+ years PostgreSQL and transact psql experience.
  • Experience with ServiceNow, Archer, and Postgres databases.
  • Experience with CyberArk preferred.
  • Strong communication skills with the ability to lead discussions and host meetings.
  • Ability to support production changes after hours, including nights/weekends, and participate in business continuity events.
  • Working knowledge of Windows Server and Microsoft Internet Information Services.
  • Working knowledge of regulatory and compliance requirements related to dialer operations such as TCPA, FDCPA, Do Not Call, and other compliance frameworks.

Roles & Responsibilities:
  • Work closely with Alvaria vendor resources to perform system upgrades and enhancements.
  • Make recommendations to improve call statistics and operational performance
  • Partner with Run-the-Bank teams to resolve production issues.
  • Utilize advanced SQL to support forecasting, modeling, and performance optimization.
  • Identify and communicate opportunities to improve service levels; recommend and drive solutions.
  • Support business continuity events and provide after-hours and weekend support for releases and production changes.
  • System Configuration & Maintenance: Set up, configure, and maintain outbound dialing systems to support campaign execution.
  • Performance and Compliance Monitoring: Monitor call pacing, agent utilization, and system performance to improve connect rates and reduce dropped calls.
  • Troubleshooting & Support: Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure system uptime.
  • Integration & Compliance: Ensure seamless integration with CRM, Voice Infrastructure and other contact center tools, and maintain compliance with Corporate Security Policies.

Salary Range - $90,000-$100,000 a year
TCS Employee Benefits Summary:
  • Discretionary Annual Incentive.
  • Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
  • Family Support: Maternal & Parental Leaves.
  • Insurance Options: Auto & Home Insurance, Identity Theft Protection.
  • Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
  • Time Off: Vacation, Time Off, Sick Leave & Holidays.
  • Legal & Financial Assistance: Legal Assistance, 401K Plan, Performanc e Bonus, College Fund, Student Loan Refinancing

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