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Dialer Support Jobs (NOW HIRING)

Rocket Mortgage, LLC

Dialer Administrator I

Cypress, TX · On-site +1

$24.52 - $34.13/hr

Provide support to Dialer management with analyzing collection trends. This includes the ability to produce, understand, and analyze efficiency or gap reports to recommend process changes/updates

Rock Connections

Dialer Administrator I

Cypress, TX

$24.52 - $34.13/hr

Provide support to Dialer management with analyzing collection trends. This includes the ability to produce, understand, and analyze efficiency or gap reports to recommend process changes/updates

Fabergent

Avaya Dialer Administrator

Phoenix, AZ

Identify ways to maximize the use of Dialer functionality that supports the business in achieving plan objectives Deploy appropriate pacing concepts and apply the correct logic to produce efficient ...

GEICO

dialer

Niles, IL · On-site

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Dialer ...

GEICO

dialer

Niles, IL · On-site

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Dialer ...

SoFi

Senior Dialer Analyst

Cottonwood Heights, UT · On-site

The Senior Dialer Analyst is a key member of our team here at SoFi, responsible for supporting all of our outbound/inbound dialer operations for Personals Loans, Credit Cards, and Loan Origination ...

SoFi

Senior Dialer Analyst

Cottonwood Heights, UT · On-site

The Senior Dialer Analyst is a key member of our team here at SoFi, responsible for supporting all of our outbound/inbound dialer operations for Personals Loans, Credit Cards, and Loan Origination ...

Razor Talent

Acqueon Dialer Product Owner

Support Scaled Agile Framework (SAFe) practices across the delivery team. * Foster a culture of ... Deep experience with Acqueon Campaign Manager, List Management, Outbound Dialer, and real-time ...

GEICO

Dialer

Chicago, IL · On-site

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Annual ...

GEICO

Dialer

Chicago, IL · On-site

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Annual ...

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Dialer Support information

See salary details

$11K

$34.8K

$38.5K

How much do dialer support jobs pay per year?

As of Sep 10, 2026, the average yearly pay for dialer support in the United States is $34,753.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $37,500.00 per year, depending on experience, location, and employer.

What is a dialer support?

Dialer Support professionals are responsible for managing and maintaining automated dialer systems used in call centers. They ensure that the dialer software is configured correctly, troubleshoot technical issues, and optimize dialer performance to increase agent productivity. Their work involves monitoring call campaigns, maintaining compliance with regulations, and collaborating with IT and operations teams. They play a critical role in ensuring smooth communication processes and effective outreach for sales, collections, or customer service teams.

What are the key skills and qualifications needed to thrive as a dialer support?

To thrive as Dialer Support, you need a solid understanding of call center operations, troubleshooting skills, and experience with dialing systems, often supported by a background in IT or telecommunications. Proficiency with predictive dialer software such as Five9, Genesys, or NICE inContact, as well as familiarity with CRM systems, is typically required. Strong problem-solving abilities, attention to detail, and effective communication are crucial soft skills for the role. These skills ensure efficient system performance, minimize downtime, and support seamless operations in high-volume contact center environments.

How does a dialer support professional typically collaborate with call center agents and IT teams?

Dialer Support professionals work closely with call center agents to troubleshoot dialing issues, optimize campaign performance, and ensure smooth call flows. They also liaise with IT teams to address technical concerns such as software updates, system integrations, and data security. Effective communication and a proactive approach are key, as Dialer Support often acts as a bridge between technical teams and end-users to maintain high system uptime and agent productivity.

What is the difference between Dialer Support vs Call Center Agent?

AspectDialer SupportCall Center Agent
Primary RoleManage and troubleshoot automated dialing systemsHandle inbound/outbound customer calls
Skills & CertificationsTechnical knowledge of dialer software, communication skillsCustomer service skills, communication skills
Work EnvironmentCall center with focus on system managementCall center with direct customer interaction
Industry UsageTelecommunications, sales, collectionsCustomer service, sales, support

While both roles operate within call centers, Dialer Support focuses on maintaining and troubleshooting automated dialing systems, whereas Call Center Agents primarily handle customer interactions. Understanding these differences helps employers and job seekers target the right skills and responsibilities for each position.

What cities are hiring for Dialer Support jobs?

Cities with the most Dialer Support job openings:

What are popular job titles related to Dialer Support jobs?

For Dialer Support jobs, the most frequently searched job titles are:

Dialer Support jobs near you
Infographic showing various Dialer Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $34,753 per year, or $16.7 per hour.

Dialer Administrator I

Cypress, TX • On-site, Remote

Rocket Mortgage, LLC
Finance and Insurance • 10K+ employees
Learn more about Rocket Mortgage, LLCexternal

$24.52 - $34.13/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Key responsibilities

  • Execute and monitor outbound dialer jobs' performance, troubleshoot issues, and support operations across multiple call centers.

  • Develop, test, and manage dialer campaigns, including setting up filters and analyzing campaign results to optimize performance.

  • Track key performance indicators, produce daily reports, and provide feedback and recommendations to improve dialer and campaign effectiveness.

Rocket Mortgage rating

8.5

Company rating: 8.5 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

Job description

This posting will be open until September 30, 2026. Applications received after this date may not be considered.
Responsible for day-to-day execution and monitoring of outbound dialer jobs' performance, inbound and blend application changes, adhoc data analysis, production of daily reports, troubleshooting of production issues, and operations support of multiple call centers and diverse groups.
About the role
  • Develop/Create dialer calling strategies, campaigns, and filters setup, testing, monitoring, and verification
  • Review and analyze campaign results and adjust to provide maximum performance
  • Manage daily dialer campaigns to ensure business strategies are implemented as designed
  • Provide feedback and recommendations on dialer/campaign changes to support contact rates and other performance indicators
  • Assist in the planning, implementation, maintenance, and monitoring of all Avaya Dialer systems
  • Provide support to Dialer management with analyzing collection trends. This includes the ability to produce, understand, and analyze efficiency or gap reports to recommend process changes/updates
  • Track key performance indicators, generate and distribute dialer reports to operations
  • Maintain/updates dialer settings as needed to maximize scheduling in order to cover all operating hours

About you
  • High school diploma or GED equivalent required. Some college and/or Mortgage/Financial services experience a plus. Bachelor's degree preferred.
  • One year Avaya Proactive Contact version4.0 or Genesys Dialer experience.
  • Call center experience required.
  • Dialer experience preferred.
  • 1 year of SQL experience required.
  • 1-2 years of experience in Access.
  • SAS experience preferred.
  • Operates under significant supervision.
  • Routine work assignments; determines decisions based on set process given by management.
  • Actions have impact on the successful completion of assignments. Scope of work occasionally impacts assigned business area. Participates in communication with customer; directly influences customer experience.
  • Possesses clear and professional verbal and written communication skills. Open to communication; is approachable and receptive.
  • Demonstrate basic computer skills necessary for job function. Accurate data entry and reporting.
  • Must be able to work Monday - Friday 11 am - 8 pm with one late day per week 3:00 pm - 11:00 pm. Saturdays as needed.

What you'll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.
About us
Rocket Mortgage® was founded in 1985. Today, we're a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We're known as experts in the mortgage industry, but we're also innovators - we strive to create the best experiences for our clients from beginning to end. And we're not your typical employer. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com.
The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $24.52-$34.13. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company's current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.

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