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Dialer Support Jobs (NOW HIRING)

Fabergent

Avaya Dialer Administrator

Phoenix, AZ

Identify ways to maximize the use of Dialer functionality that supports the business in achieving plan objectives Deploy appropriate pacing concepts and apply the correct logic to produce efficient ...

GEICO

dialer

Niles, IL · On-site

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Dialer ...

GEICO

dialer

Niles, IL · On-site

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Dialer ...

Sunbit

Dialer Administrator

Los Angeles, CA · Remote

Dialer Administrator Location: Remote Reports To: Director, Dialer Team The Company: Sunbit builds ... These values shape how we build, how we support customers and merchants, and how we work with each ...

New

Sunbit

Dialer Administrator

Dialer Administrator Location: Remote Reports To: Director, Dialer Team The Company: Sunbit builds ... These values shape how we build, how we support customers and merchants, and how we work with each ...

New

GEICO

Dialer

Chicago, IL · On-site

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Annual ...

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Dialer Support information

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$11K

$34.8K

$38.5K

How much do dialer support jobs pay per year?

As of Jun 7, 2026, the average yearly pay for dialer support in the United States is $34,753.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $37,500.00 per year, depending on experience, location, and employer.

What is the difference between Dialer Support vs Call Center Agent?

AspectDialer SupportCall Center Agent
Primary RoleManage and troubleshoot automated dialing systemsHandle inbound/outbound customer calls
Skills & CertificationsTechnical knowledge of dialer software, communication skillsCustomer service skills, communication skills
Work EnvironmentCall center with focus on system managementCall center with direct customer interaction
Industry UsageTelecommunications, sales, collectionsCustomer service, sales, support

While both roles operate within call centers, Dialer Support focuses on maintaining and troubleshooting automated dialing systems, whereas Call Center Agents primarily handle customer interactions. Understanding these differences helps employers and job seekers target the right skills and responsibilities for each position.

What are the key skills and qualifications needed to thrive as a Dialer Support, and why are they important?

To thrive as Dialer Support, you need a solid understanding of call center operations, troubleshooting skills, and experience with dialing systems, often supported by a background in IT or telecommunications. Proficiency with predictive dialer software such as Five9, Genesys, or NICE inContact, as well as familiarity with CRM systems, is typically required. Strong problem-solving abilities, attention to detail, and effective communication are crucial soft skills for the role. These skills ensure efficient system performance, minimize downtime, and support seamless operations in high-volume contact center environments.

What are Dialer Support roles?

Dialer Support professionals are responsible for managing and maintaining automated dialer systems used in call centers. They ensure that the dialer software is configured correctly, troubleshoot technical issues, and optimize dialer performance to increase agent productivity. Their work involves monitoring call campaigns, maintaining compliance with regulations, and collaborating with IT and operations teams. They play a critical role in ensuring smooth communication processes and effective outreach for sales, collections, or customer service teams.

How does a Dialer Support professional typically collaborate with call center agents and IT teams?

Dialer Support professionals work closely with call center agents to troubleshoot dialing issues, optimize campaign performance, and ensure smooth call flows. They also liaise with IT teams to address technical concerns such as software updates, system integrations, and data security. Effective communication and a proactive approach are key, as Dialer Support often acts as a bridge between technical teams and end-users to maintain high system uptime and agent productivity.
More about Dialer Support jobs
What cities are hiring for Dialer Support jobs? Cities with the most Dialer Support job openings:
What job categories do people searching Dialer Support jobs look for? The top searched job categories for Dialer Support jobs are:
Dialer Support jobs near you
Infographic showing various Dialer Support job openings in the United States as of May 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 73% In-person, 4% Hybrid, and 23% Remote job distribution, with an average salary of $34,753 per year, or $16.7 per hour.
Avaya Dialer Administrator

Avaya Dialer Administrator

Fabergent

Phoenix, AZ

Full-time

Posted 12 days ago

Job description

Job Description

Description:

Facilitate the effective use of Dialer functionality to maximize operational efficiency. Effectively collaborate with business leaders to execute dialer campaigns that achieve program objectives in a cost effective manner. Mentor staff to learn effective dialer operations.

Responsibilities:

Identify ways to maximize the use of Dialer functionality that supports the business in achieving plan objectives

Deploy appropriate pacing concepts and apply the correct logic to produce efficient campaigns with low abandons and high connect rates

Determine the extent blended techniques can be used to maximize contact and service to our students

Facilitate the preparation of lists insuring they are in the proper format, duplicates have been removed and they follow applicable do not call standards set at the federal and or state level

Leverage workflow and business system functionality to identify opportunities for improvement and champion new processes and systems to facilitate automation

Responsible for documenting and maintaining knowledge articles of campaigns and best practices within the business environment

Performs other duties as assigned or apparent


Qualifications

Basic Qualifications:

Experience with dialer technology and lead campaign management for an outbound contact center

Requires an understanding of communications technology, both hardware and software, and its application to address business needs

Experience mentoring co-workers on dialer best practices

Additional Qualifications:

Strong verbal and written communication skills to effectively interact with internal and external customers

Previous experience with Avaya and/or Genesys Outbound Dialing Platforms a plus

Knowledge of Pearl Scripting, SQL, Linux Administration and contact center analysis preferred

High level of analytical, strategic planning and organizational ability is required

Must possess the ability to prioritize and perform multiple tasks simultaneously

Must have excellent oral and written communication skills to effectively interact with internal and external customers and department staff

Must possess the ability to effectively communicate with others, perform work in a team environment, and relay necessary information as appropriate

Additional Information

All your information will be kept confidential according to EEO guidelines.

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