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Dialer Support Jobs (NOW HIRING)

Hyundai Capital

Contact Management Associate

Plano, TX · On-site

$48K - $72K/yr

In addition to dialer administration, this position will support intra-day workforce management processes as needed. This role is also responsible for monitoring and adjusting early-stage inbound ...

Hyundai Capital

Contact Management Associate

Plano, TX · On-site

In addition to dialer administration, this position will support intra-day workforce management processes as needed. This role is also responsible for monitoring and adjusting early-stage inbound ...

GEICO

Dialer/Receptionist

Desoto, TX

$16.25 - $21.25/hr

When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. The ...

Tata Consultancy Service Limited

Engineer

Pittsburgh, PA · On-site

$100K - $125K/yr

Troubleshooting & Support: Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure system uptime. * Integration & Compliance: Ensure seamless integration with CRM, Voice ...

ARO International

Corporate IT Support

Kansas City, MO · On-site

$21 - $28.75/hr

It is a full-time role for our organization supporting our IT Director. We run a virtual call center having to load data for our dialer and run data centric reports. Attention to detail is very ...

Lincare

CPAP Support Agent

Clearwater, FL · On-site

$16 - $21.50/hr

Establishes customer contact by initiating outbound calls via dialer and receiving inbound return calls tofacilitate compliance usage of PAP device * Assists customer through coaching of company ...

Lincare Holdings, Inc.

CPAP Support Agent

Clearwater, FL · On-site

$16 - $21.50/hr

Establishes customer contact by initiating outbound calls via dialer and receiving inbound return calls to facilitate compliance usage of PAP device * Assists customer through coaching of company ...

GEICO

Dialer - Outbound Calls

Norfolk, VA · On-site

When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. The ...

GEICO

Dialer - Outbound Calls

Norfolk, VA

When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. The ...

Westgate Resorts

Business Intelligence Engineer

Ocoee, FL · On-site

$44.75 - $58.25/hr

The Engineer supports a wide range of business functions including Inventory Control, Yield, Operations, Call Center/Dialer, Loyalty/Owner Engagement, and Executive leadership. This role gathers ...

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Dialer Support information

See salary details

$11K

$34.8K

$38.5K

How much do dialer support jobs pay per year?

As of Aug 20, 2026, the average yearly pay for dialer support in the United States is $34,753.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $37,500.00 per year, depending on experience, location, and employer.

What is a dialer support?

Dialer Support professionals are responsible for managing and maintaining automated dialer systems used in call centers. They ensure that the dialer software is configured correctly, troubleshoot technical issues, and optimize dialer performance to increase agent productivity. Their work involves monitoring call campaigns, maintaining compliance with regulations, and collaborating with IT and operations teams. They play a critical role in ensuring smooth communication processes and effective outreach for sales, collections, or customer service teams.

What are the key skills and qualifications needed to thrive as a dialer support?

To thrive as Dialer Support, you need a solid understanding of call center operations, troubleshooting skills, and experience with dialing systems, often supported by a background in IT or telecommunications. Proficiency with predictive dialer software such as Five9, Genesys, or NICE inContact, as well as familiarity with CRM systems, is typically required. Strong problem-solving abilities, attention to detail, and effective communication are crucial soft skills for the role. These skills ensure efficient system performance, minimize downtime, and support seamless operations in high-volume contact center environments.

How does a dialer support professional typically collaborate with call center agents and IT teams?

Dialer Support professionals work closely with call center agents to troubleshoot dialing issues, optimize campaign performance, and ensure smooth call flows. They also liaise with IT teams to address technical concerns such as software updates, system integrations, and data security. Effective communication and a proactive approach are key, as Dialer Support often acts as a bridge between technical teams and end-users to maintain high system uptime and agent productivity.

What is the difference between Dialer Support vs Call Center Agent?

AspectDialer SupportCall Center Agent
Primary RoleManage and troubleshoot automated dialing systemsHandle inbound/outbound customer calls
Skills & CertificationsTechnical knowledge of dialer software, communication skillsCustomer service skills, communication skills
Work EnvironmentCall center with focus on system managementCall center with direct customer interaction
Industry UsageTelecommunications, sales, collectionsCustomer service, sales, support

While both roles operate within call centers, Dialer Support focuses on maintaining and troubleshooting automated dialing systems, whereas Call Center Agents primarily handle customer interactions. Understanding these differences helps employers and job seekers target the right skills and responsibilities for each position.

What cities are hiring for Dialer Support jobs?

Cities with the most Dialer Support job openings:

What job categories do people searching Dialer Support jobs look for?

The top searched job categories for Dialer Support jobs are:

Dialer Support jobs near you
Infographic showing various Dialer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $34,753 per year, or $16.7 per hour.

Contact Management Associate

Hyundai Capital

Plano, TX • On-site

$48K - $72K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 16 days ago

Job description

Description
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:
• Medical, Dental and Vision plans that include no-cost and low-cost plan options
• Immediate 401(k) matching and vesting
• Vehicle purchase and lease discounts plus monthly vehicle allowances
• Paid Volunteer Time Off with company donation to a charity of your choice
• Tuition reimbursement
What to Expect
The Associate, Contact Management plays a critical role in supporting the business to achieve the customer contact goals by. administering the in-house dialer including system configuration, execution of daily dialer strategy, monitoring performance, and reporting. This role is responsible for monitoring vendor dialer productivity and providing strategy guidance by delivering specific strategy logic to the vendors. In addition to dialer administration, this position will support intra-day workforce management processes as needed. This role is also responsible for monitoring and adjusting early-stage inbound call allocation between our vendors and HCA. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.
What You Will Do
Dialer Administration & Strategy
  • Administer and configure dialing platform settings, campaigns, contact strategies, call routing, and dialing logic.
  • Execute daily dialer strategies to achieve operational goals, maximize right-party contact rates, and improve agent productivity.
  • Perform opening and closing dialer processes and conduct ongoing intraday monitoring of dialer performance.
  • Analyze campaign effectiveness and recommend strategy adjustments based on performance data and business objectives.
  • Monitor vendor dialer productivity and provide strategic direction to optimize results.

Workforce Management & Operations
  • Track real-time inbound and outbound contact center performance.
  • Manage intraday call volume forecasts and allocation changes between HCA and vendor partners.
  • Monitor staffing levels, schedule adherence, and workforce utilization to ensure service level achievement.
  • Support workforce management system configuration and maintenance.

Reporting & Collaboration
  • Develop, maintain, and distribute operational reports, dashboards, and performance metrics.
  • Identify trends, risks, and opportunities through analysis of dialer and workforce data.
  • Partner with Operations leaders to review productivity trends, performance concerns, and improvement opportunities.
  • Provide frontline support for operational and system-related issues, including issue identification, tracking, and resolution.

Additional Responsibilities
  • Participate in training, coaching, and continuous improvement initiatives.
  • Support cross-functional projects and operational needs as assigned.

Qualifications
What You Will Bring
Required Qualifications
  • 2-3 years of hands-on dialer administration experience in a contact center environment (required).
  • 2-4 years of contact center, collections, customer service, or servicing operations experience.
  • Associate Degree or equivalent combination of education and experience.
  • Experience configuring and administering dialer platforms, including campaign setup, dialing strategies, call routing, reporting, and performance monitoring.
  • Experience with Workforce Management (WFM) systems and real-time operational monitoring.
  • Strong analytical and problem-solving skills with the ability to interpret operational metrics and make data-driven decisions.
  • Advanced Microsoft Excel skills, including reporting, data analysis, and trend identification.

Preferred Qualifications
  • Auto finance, collections, lending, or financial services experience.
  • Experience supporting vendor contact center operations.
  • Experience with predictive dialers such as Genesys, Aspect, Noble, Five9, Avaya, or similar platforms.
  • Knowledge of workforce

WORK ENVIRONMENT
Employees in this class are subject to extended periods of sitting, standing and walking, and using a computer. Work is performed in an office environment
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com .

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