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Dialer Support Jobs (NOW HIRING)

SWBC

Collections Dialer Administrator-I

San Antonio, TX · On-site

$15.25 - $19.75/hr

SWBC is seeking a talented individual to provide support in monitoring the daily activity of the collections call center calling technology, specifically focusing on the assisted manual dialer (AMD)

SWBC

Collections Dialer Administrator-I

San Antonio, TX · On-site

$15.25 - $19.75/hr

SWBC is seeking a talented individual to provide support in monitoring the daily activity of the collections call center calling technology, specifically focusing on the assisted manual dialer (AMD)

Swbc

Collections Dialer Administrator-I

San Antonio, TX · On-site

$15.25 - $19.75/hr

SWBC is seeking a talented individual to provide support in monitoring the daily activity of the collections call center calling technology, specifically focusing on the assisted manual dialer (AMD)

Orum

Senior Software Engineer - Dialer Team

San Francisco, CA · On-site

$144K - $190K/yr

The Dialer Team The Dialer team owns the core of Orum's platform, powering millions of outbound ... Mentor and support teammates by sharing knowledge, offering feedback, and fostering a collaborative ...

GEICO

Sales Support Staff- Dialer

Albuquerque, NM · On-site

$18.50 - $25.25/hr

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. TBD

GEICO

Sales Support Staff- Dialer

Albuquerque, NM · On-site

$18.50 - $25.25/hr

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. TBD

DaBella

Dialer Systems Administrator

Irving, TX · On-site

$70 - $80/hr

The Junior Call Center Systems Administrator supports the administration, configuration, and ... dialer configurations and list managementProven ability to support call center systems ...

DaBella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

The Junior Call Center Systems Administrator supports the administration, configuration, and ... Working knowledge of dialer configurations and list management * Proven ability to support call ...

Dabella

$70K - $80K/yr

The Junior Call Center Systems Administrator supports the administration, configuration, and ... Working knowledge of dialer configurations and list management * Proven ability to support call ...

Dabella

Dialer Systems Administrator

Austin, TX

$70K - $80K/yr

The Junior Call Center Systems Administrator supports the administration, configuration, and ... Working knowledge of dialer configurations and list management * Proven ability to support call ...

GEICO

Dialer/Receptionist

Desoto, TX · On-site

$16.25 - $21.25/hr

When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. The ...

SWBC

AP Support Report Specialist

San Antonio, TX · On-site

Utilize dialer and omni-channel reporting tools to monitor service level, response time, and ... Support compliance and audit efforts by running and documenting production controls, retaining ...

SWBC

AP Support Report Specialist

San Antonio, TX · On-site

Utilize dialer and omni-channel reporting tools to monitor service level, response time, and ... Support compliance and audit efforts by running and documenting production controls, retaining ...

GEICO

Receptionist/Dialer

Syracuse, NY · On-site

$15.50 - $20.50/hr

When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Annual ...

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Dialer Support information

See salary details

$11K

$34.8K

$38.5K

How much do dialer support jobs pay per year?

As of Sep 11, 2026, the average yearly pay for dialer support in the United States is $34,753.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $37,500.00 per year, depending on experience, location, and employer.

What is a dialer support?

Dialer Support professionals are responsible for managing and maintaining automated dialer systems used in call centers. They ensure that the dialer software is configured correctly, troubleshoot technical issues, and optimize dialer performance to increase agent productivity. Their work involves monitoring call campaigns, maintaining compliance with regulations, and collaborating with IT and operations teams. They play a critical role in ensuring smooth communication processes and effective outreach for sales, collections, or customer service teams.

What are the key skills and qualifications needed to thrive as a dialer support?

To thrive as Dialer Support, you need a solid understanding of call center operations, troubleshooting skills, and experience with dialing systems, often supported by a background in IT or telecommunications. Proficiency with predictive dialer software such as Five9, Genesys, or NICE inContact, as well as familiarity with CRM systems, is typically required. Strong problem-solving abilities, attention to detail, and effective communication are crucial soft skills for the role. These skills ensure efficient system performance, minimize downtime, and support seamless operations in high-volume contact center environments.

How does a dialer support professional typically collaborate with call center agents and IT teams?

Dialer Support professionals work closely with call center agents to troubleshoot dialing issues, optimize campaign performance, and ensure smooth call flows. They also liaise with IT teams to address technical concerns such as software updates, system integrations, and data security. Effective communication and a proactive approach are key, as Dialer Support often acts as a bridge between technical teams and end-users to maintain high system uptime and agent productivity.

What is the difference between Dialer Support vs Call Center Agent?

AspectDialer SupportCall Center Agent
Primary RoleManage and troubleshoot automated dialing systemsHandle inbound/outbound customer calls
Skills & CertificationsTechnical knowledge of dialer software, communication skillsCustomer service skills, communication skills
Work EnvironmentCall center with focus on system managementCall center with direct customer interaction
Industry UsageTelecommunications, sales, collectionsCustomer service, sales, support

While both roles operate within call centers, Dialer Support focuses on maintaining and troubleshooting automated dialing systems, whereas Call Center Agents primarily handle customer interactions. Understanding these differences helps employers and job seekers target the right skills and responsibilities for each position.

What cities are hiring for Dialer Support jobs?

Cities with the most Dialer Support job openings:

What are popular job titles related to Dialer Support jobs?

For Dialer Support jobs, the most frequently searched job titles are:

Dialer Support jobs near you
Infographic showing various Dialer Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $34,753 per year, or $16.7 per hour.

Collections Dialer Administrator-I

San Antonio, TX • On-site

SWBC
Finance and Insurance • 1 - 5K employees
Learn more about SWBCexternal

$15.25 - $19.75/hr

Full-time

Medical, Retirement

Re-posted yesterday

SWBC rating

6.5

Company rating: 6.5 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

SWBC is seeking a talented individual to provide support in monitoring the daily activity of the collections call center calling technology, specifically focusing on the assisted manual dialer (AMD). This role will monitor basic production statistics and alert management to production concerns - to include reviewing employee service level, preparing basic reports and technical knowledge, accomplishing the organization's goals, and suggesting real-time changes to increase workforce efficiency and effectiveness.
Why you'll love this role:
In this role you'll enjoy a fast-paced position that allows for a great balance between independence and teamwork. This is an entry level introduction and education into Dialer and Collection software.
Essential duties include the following:
  • Responsible for the initiation of the manual "click to dial" system (AMD) to agent.
  • Export and load information from work distribution system and/or from other databases into the dialer application.
  • Adjust campaign filters to meet contact strategies defined by peers or management.
  • Support the establishment and maintenance of agent profiles and maintain dialer, daily production, client, and workforce monitoring reports.
  • Monitor/track incoming account volume.

Serious candidates will possess the minimum qualifications:
  • High school diploma or GED required.
  • Some college coursework in Computer Operations or Business Administration preferred.
  • Minimum of zero to two (0-2) years of experience in collections/operations.
  • Basic knowledge of business processes and applicable laws and regulations.
  • Proficient organizational & planning, multi-tasking, and collecting and analyzing data skills.
  • Basic negotiation skills.
  • Proficient managing priorities/deadlines and problem-solving skills.
  • Able to communicate and interact effectively via verbal and written communications.
  • Able to work collaboratively and build relationships and analyze, organize, and prioritize work.
  • Able to be adaptable.
  • Working knowledge of Microsoft Office Suite, including Outlook, Word, and Excel.
  • Able to use basic office equipment, including copy machine, personal computer, and fax.
  • Able to type 35 WPM.
  • Able to travel locally or nationally by car or plane.
  • Sit for long periods of time performing sedentary activities.
  • Stand, stoop, and kneel to file for long periods of time.
  • Push, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.

SWBC offers*:
  • Competitive overall compensation package
  • Work/Life balance
  • Employee engagement activities and recognition awards
  • Years of Service awards
  • Career enhancement and growth opportunities
  • Leadership Academy and Mentor Program
  • Continuing education and career certifications
  • Variety of healthcare coverage options
  • Traditional and Roth 401(k) retirement plans
  • Lucrative Wellness Program

*Based upon employee eligibility
Additional Information:
SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWBC does not hire tobacco users as allowed by law.
To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.

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