ZipRecruiter

Log In

1

Dialer Support Jobs (NOW HIRING)

Orum

Senior Software Engineer - Dialer Team

San Francisco, CA · On-site

$144K - $190K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The Dialer Team The Dialer team owns the core of Orum's platform, powering millions of outbound ... Mentor and support teammates by sharing knowledge, offering feedback, and fostering a collaborative ...

GEICO

Sales Support Staff- Dialer

Albuquerque, NM · On-site

$18.50 - $25.25/hr

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. TBD

GEICO

Sales Support Staff- Dialer

Albuquerque, NM · On-site

$18.50 - $25.25/hr

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. TBD

DaBella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Junior Call Center Systems Administrator supports the administration, configuration, and ... Working knowledge of dialer configurations and list management * Proven ability to support call ...

Dabella

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Junior Call Center Systems Administrator supports the administration, configuration, and ... Working knowledge of dialer configurations and list management * Proven ability to support call ...

Dabella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Junior Call Center Systems Administrator supports the administration, configuration, and ... Working knowledge of dialer configurations and list management * Proven ability to support call ...

GEICO

Dialer/Receptionist

Desoto, TX · On-site

$16.25 - $21.25/hr

When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. The ...

ARO International

Corporate IT Support

Kansas City, KS · On-site

$20.75 - $28.50/hr

It is a full-time role for our organization supporting our IT Director. We run a virtual call center having to load data for our dialer and run data centric reports. Attention to detail is very ...

Cuboid IT Solutions

Product Owner

Santa Clara, CA · On-site

Oversee the implementation and integration of Acqueon Dialer with CRM, IVR, and other systems. * Troubleshoot and resolve technical issues related to the Acqueon platform. * Provide ongoing support ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsSales JobsTelemarketer JobsDialer Support Jobs

Dialer Support information

See salary details

$11K

$34.8K

$38.5K

How much do dialer support jobs pay per year?

As of Aug 20, 2026, the average yearly pay for dialer support in the United States is $34,753.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $37,500.00 per year, depending on experience, location, and employer.

What is a dialer support?

Dialer Support professionals are responsible for managing and maintaining automated dialer systems used in call centers. They ensure that the dialer software is configured correctly, troubleshoot technical issues, and optimize dialer performance to increase agent productivity. Their work involves monitoring call campaigns, maintaining compliance with regulations, and collaborating with IT and operations teams. They play a critical role in ensuring smooth communication processes and effective outreach for sales, collections, or customer service teams.

What are the key skills and qualifications needed to thrive as a dialer support?

To thrive as Dialer Support, you need a solid understanding of call center operations, troubleshooting skills, and experience with dialing systems, often supported by a background in IT or telecommunications. Proficiency with predictive dialer software such as Five9, Genesys, or NICE inContact, as well as familiarity with CRM systems, is typically required. Strong problem-solving abilities, attention to detail, and effective communication are crucial soft skills for the role. These skills ensure efficient system performance, minimize downtime, and support seamless operations in high-volume contact center environments.

How does a dialer support professional typically collaborate with call center agents and IT teams?

Dialer Support professionals work closely with call center agents to troubleshoot dialing issues, optimize campaign performance, and ensure smooth call flows. They also liaise with IT teams to address technical concerns such as software updates, system integrations, and data security. Effective communication and a proactive approach are key, as Dialer Support often acts as a bridge between technical teams and end-users to maintain high system uptime and agent productivity.

What is the difference between Dialer Support vs Call Center Agent?

AspectDialer SupportCall Center Agent
Primary RoleManage and troubleshoot automated dialing systemsHandle inbound/outbound customer calls
Skills & CertificationsTechnical knowledge of dialer software, communication skillsCustomer service skills, communication skills
Work EnvironmentCall center with focus on system managementCall center with direct customer interaction
Industry UsageTelecommunications, sales, collectionsCustomer service, sales, support

While both roles operate within call centers, Dialer Support focuses on maintaining and troubleshooting automated dialing systems, whereas Call Center Agents primarily handle customer interactions. Understanding these differences helps employers and job seekers target the right skills and responsibilities for each position.

What cities are hiring for Dialer Support jobs?

Cities with the most Dialer Support job openings:

What job categories do people searching Dialer Support jobs look for?

The top searched job categories for Dialer Support jobs are:

Dialer Support jobs near you
Infographic showing various Dialer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $34,753 per year, or $16.7 per hour.

Sr. Dialer Technical System Administrator (Alveria/Noble)

Techstra Solutions

Pittsburgh, PA • On-site

$110K - $130K/yr

Contractor

Re-posted 15 days ago

Job description

Role Overview
This role supports banking related campaigns and provides technical support to multiple groups based in various locations. The technical system administrator is a key part of the team, ensuring that dialer systems run efficiently, meet regulatory requirements, and support high-volume call center operations. The Sr. Alvaria/Noble Dialer Technical System Administrator position is responsible for managing and maintaining enterprise-scale dialers, ensuring optimal performance, compliance, and integration with other systems. This role will identify and research data anomalies, partner closely with business leaders to understand day-to-day operations, and assess the impact of upcoming initiatives. Strong collaboration across business and technology teams is critical to success.
Key Responsibilities
  • Work closely with Alvaria vendor resources to perform system upgrades and enhancements.
  • Make recommendations to improve call statistics and operational performance.
  • Partner with teams to resolve production issues.
  • Utilize advanced SQL to support forecasting, modeling, and performance optimization.
  • Identify and communicate opportunities to improve service levels; recommend and drive solutions.
  • Support business continuity events and provide after-hours and weekend support for releases and production changes.
  • System Configuration & Maintenance: Set up, configure, and maintain outbound dialing systems to support campaign execution.
  • Performance and Compliance Monitoring: Monitor call pacing, agent utilization, and system performance to improve connect rates and reduce dropped calls.
  • Troubleshooting & Support: Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure system uptime.
  • Integration & Compliance: Ensure seamless integration with CRM, Voice Infrastructure and other contact center tools, and maintain compliance with Corporate Security Policies.
  • Additional duties as assigned.
Required Qualifications/Skills
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 8+ years of experience with call center outbound dialer technologies.
  • Analytical & Problem-Solving: Ability to interpret data, make data-driven decisions, and troubleshoot complex systems.
  • Collaboration: Work closely with IT, call center operations, and compliance teams to align technical strategy with business goals.
  • Strong troubleshooting background in contact center technologies, including Verint and Alvaria.
  • Hands-on experience with Alvaria or Noble outbound dialer platforms, dialer configurations, and list management experience required.
  • Strong analytical and problem-solving skills, particularly in outbound dialer environments.
  • Experience with contact center platforms (Genesys, Avaya, Verint, NICE, Aspect).
  • 4+ year of hands-on Linux OS experience (RHEL 7+ preferred) with detailed knowledge of software installation and network troubleshooting.
  • 2+ years PostgreSQL and transact psql experience.
  • Experience with ServiceNow, Archer, and Postgres databases.
  • Experience with CyberArk preferred.
  • Strong communication skills with the ability to lead discussions and host meetings.
  • Ability to support production changes after hours, including nights/weekends, and participate in business continuity events.
  • Working knowledge of Windo.s Server and Microsoft Internet Information Services.
  • Working knowledge of regulatory and compliance requirements related to dialer operations such as TCPA, FDCPA, Do Not Call, and other compliance frameworks.

Location: Pittsburgh, PA (relocation assistance is offered)
About Techstra Solutions
Techstra Solutions is a certified woman-owned (WBENC) management consulting firm specializing in strategy, technology, and implementation services for large organizations undergoing digital and talent transformation. Our experienced team partners with clients to co-create innovative solutions in applications, data, AI, and automation that accelerate measurable, sustainable change. From advisory consulting through technical execution, we are dedicated to driving world-class business solutions that fit your strategic requirements and deliver results. For more information: www.techstrasolutions.com
Equal Employment Opportunity Statement
Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.

Apply