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Dialer Specialist Jobs (NOW HIRING)

LendingClub

Intraday Management Specialist

Lehi, UT · On-site

$70 - $100/hr

You will translate complex workforce and dialer data into actionable recommendations, support accountability across operations, and gain deeper insight into staffing logistics, borrower impacts ...

Vacatia

Collections Specialist

Maitland, FL · On-site

$17.25 - $23.25/hr

As a Mortgage Collections Specialist, you will play a critical role in supporting owners facing ... Proactively contact owners regarding past-due mortgage payments using phone, auto-dialer systems ...

Vacatia

Collections Specialist

Maitland, FL · On-site

$17.25 - $23.25/hr

As a Mortgage Collections Specialist, you will play a critical role in supporting owners facing ... Proactively contact owners regarding past-due mortgage payments using phone, auto-dialer systems ...

Vacatia

Collections Specialist

Maitland, FL · On-site

$17.25 - $23.25/hr

As a Mortgage Collections Specialist, you will play a critical role in supporting owners facing ... Proactively contact owners regarding past-due mortgage payments using phone, auto-dialer systems ...

Vacatia

Collections Specialist

Fort Lauderdale, FL · On-site

$17.75 - $24/hr

As a Mortgage Collections Specialist, you will play a critical role in supporting owners facing ... Proactively contact owners regarding past-due mortgage payments using phone, auto-dialer systems ...

Vacatia

Collections Specialist

Fort Lauderdale, FL · On-site

$17.50 - $23.75/hr

As a Mortgage Collections Specialist, you will play a critical role in supporting owners facing ... Proactively contact owners regarding past-due mortgage payments using phone, auto-dialer systems ...

MBOMT

Collections Specialist

Houston, TX · On-site

$17.75 - $23.75/hr

Primarily this will be by contacting customers by phone, email, or automated dialer.Aside from phone calls, a specialist will also perform account research to identify opportunities to maintain the ...

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Dialer Specialist information

See salary details

$25.5K

$75.4K

$102.5K

How much do dialer specialist jobs pay per year?

As of Sep 6, 2026, the average yearly pay for dialer specialist in the United States is $75,393.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a dialer specialist?

A Dialer Specialist is a professional responsible for managing and optimizing automated dialing systems used in call centers or customer contact operations. They ensure that the dialer software runs efficiently, maximizes agent productivity, and complies with industry regulations. Dialer Specialists also analyze call data, adjust dialing strategies, and troubleshoot technical issues to improve overall campaign performance.

What are the key skills and qualifications needed to thrive as a dialer specialist, and why are they important?

To thrive as a Dialer Specialist, you need strong analytical abilities, attention to detail, and experience with call center operations, often supported by a background in business or information technology. Familiarity with dialer systems like Five9, Genesys, or Aspect, as well as knowledge of CRM platforms and TCPA compliance, is typically required. Excellent problem-solving, time management, and communication skills help you excel in optimizing call campaigns and collaborating with teams. These skills ensure efficient outbound calling strategies, regulatory compliance, and enhanced productivity for call center operations.

What are some common challenges dialer specialists face when ensuring high call connection rates?

Dialer Specialists often encounter challenges such as managing call list quality, optimizing dialer settings to minimize dropped or unproductive calls, and ensuring compliance with regulations like the Telephone Consumer Protection Act (TCPA). Balancing call volume with agent availability is key to maximizing connection rates without overwhelming staff or violating call pacing guidelines. Staying adaptable to changes in contact strategies and using analytics to refine dialing campaigns are essential skills for overcoming these challenges.

What is the difference between Dialer Specialist vs Call Center Agent?

AspectDialer SpecialistCall Center Agent
Primary RoleManage and optimize auto-dialer systems to improve outreach efficiencyHandle inbound and outbound customer calls, providing support and information
Required SkillsKnowledge of dialer software, communication skills, data entryCustomer service, communication, problem-solving
Work EnvironmentOffice setting, call centers, telecommunication companiesCall centers, customer support centers, sales environments

While both roles operate within call centers, a Dialer Specialist focuses on managing dialer systems to enhance outreach, whereas a Call Center Agent directly interacts with customers. Understanding these differences helps in choosing the right career path or job search focus.

More about Dialer Specialist jobs

What job categories do people searching Dialer Specialist jobs look for?

The top searched job categories for Dialer Specialist jobs are:

Dialer Specialist jobs near you
Infographic showing various Dialer Specialist job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $75,393 per year, or $36.2 per hour.

Collections Strategy & Outbound Dialer Manager

Foundever

Remote

Full-time

Re-posted yesterday

Foundever rating

5.5

Company rating: 5.5 out of 10

Based on 194 frontline employees who took The Breakroom Quiz

45th of 72 rated call and contact centers

Job description

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

The Role

This is not a process-maintenance role. As Manager, Collections Dialer Strategy & Operational Optimization, you are the Collections Practice's go-to operating specialist — deployed where it matters most and when it matters most.

You operate in two distinct modes:

Launch Mode
You step into new collections program launches from day one — building the contact engine, establishing the operating model, setting KPI baselines, and standing up the pilot framework. You don't inherit structure. You create it.

Recovery Mode

You step into existing programs running yellow or red on KPIs. You diagnose the root cause, cut through the noise, and define a clear, executable path back to green.

This is a runway role. The role serves as direct coach, and the right candidate grows under that mentorship into broader collections operational subject matter expertise — agent comp design, training and speed-to-competency, coaching cadence, QA methodology, and unit economics. Controlled recovery at scale is the moat — proven in operating data, not claimed.

Skills and Capabilities 

  • 5+ years in outbound contact center operations, dialer management, collections operations, revenue cycle, or high-volume regulated customer contact — with direct accountability for campaign performance and operating outcomes, including 3+ years hands-on managing dialer campaigns, outbound pacing, list strategy, contact attempts, and real-time performance.
  • Fluency with predictive, preview, progressive, manual, and blended dialing — including pacing, AMD, abandonment, retry logic, penetration, and caller ID strategy.
  • Strong understanding of outbound contact governance: TCPA-sensitive practices and equivalent local regulatory frameworks; consent, suppression, opt-outs, DNC, time-zone logic, contact frequency, and complaint risk.
  • Analytical discipline — can explain performance movement through data, root cause, and action, not instinct.
  • Track record partnering effectively across Operations, WFM, QA, Compliance, Analytics, Technology, and vendors — including the ability to translate operational data into clear executive recommendations.
  • Professional fluency in English — written and verbal. The role reports to a US-based Head of Collections Practice and requires English fluency for executive communication and global stakeholder collaboration.
  • Strong desire to grow in the collections operational and content space — this is a runway role with direct coaching from the Head of Collections Practice. The right candidate brings the dialer foundation and the appetite to build broader collections expertise over time.

What We Offer

  • Competitive compensation package.
  • Excellent learning and development opportunities (AI, technology, evolving BPO landscape).
  • Growth opportunities within an expanding team.
  • Fully remote working available
  • This role can be based in any of these Foundever locations: (India, Philipines, LATAM)

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