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How much do outbound specialist jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for outbound specialist in the United States is $21.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $33.89 per hour, depending on experience, location, and employer.

What is the difference between Outbound Specialist vs Inside Sales Representative?

AspectOutbound Specialist

Required CredentialsHigh school diploma or equivalent; sales or marketing certifications often preferred
Work EnvironmentOffice-based, engaging in outbound calls and lead generation
Employer & Industry UsageCommon in sales, marketing, and customer acquisition sectors
Search & Comparison IntentOften compared for sales roles focusing on outbound prospecting

The Outbound Specialist primarily focuses on making outbound calls to generate leads and promote products or services. Inside Sales Representatives also engage in sales activities but often handle inbound inquiries and maintain ongoing customer relationships. While both roles require strong communication skills and sales knowledge, the Outbound Specialist emphasizes proactive outreach, whereas Inside Sales may involve more customer follow-up. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

What does an outbound specialist do?

An outbound specialist is responsible for proactively reaching out to potential clients or customers through methods such as phone calls, emails, or messages to generate sales or leads. They often use customer relationship management (CRM) tools and need strong communication skills to effectively engage prospects and promote products or services.

What skills are needed for outbound specialist?

An outbound specialist needs strong communication and interpersonal skills to effectively engage with prospects. They should have good sales techniques, active listening abilities, and familiarity with customer relationship management (CRM) tools. Organizational skills and resilience are also important for managing outreach campaigns and handling rejection.
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What job categories do people searching Outbound Specialist jobs look for?

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Outbound Specialist jobs near you
Infographic showing various Outbound Specialist job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $45,299 per year, or $21.8 per hour.

Outbound Specialist

Hearthside Food Solutions LLC

Kentwood, MI • On-site

Full-time

Posted 20 days ago

Hearthside Food Solutions rating

5.9

Company rating: 5.9 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

347th of 443 rated food and drinks producers

Job description

Outbound Specialist
SUMMARY
The Outbound Specialist manages daily outbound shipping operations by creating shipment orders in the MRP system, generating Bills of Lading, and overseeing all domestic and international shipment documentation. The role ensures timely FG shipment performance through daily inventory monitoring, KPI tracking, and coordination with production schedules. It involves scheduling outbound appointments with carriers, resolving invoice discrepancies, troubleshooting shipping issues, and providing shipment status updates. Strong communication with Supply Chain, Warehouse, Carriers, and Customers ensures accurate scheduling, order accuracy, and on-time delivery. The specialist also maintains customer portals and supports consistent operational performance through reporting and proactive problem-solving.
  • Create shipment orders using the MRP system and generate Bills of Lading.
  • Oversee all documentation for domestic and international shipments, including load tenders, compliance files, and export paperwork when required.
  • Participate in daily scheduling meetings to ensure shipment orders do not impact production plans and to support full customer order attainment.
  • Monitor daily finished goods (FG) levels and track FG statuses to ensure timely sales and shipping performance.
  • Maintain shipping targets by ensuring FG ships within 3-7 days of production and resolve any inventory exceeding 8 days.
  • Support the resolution of FG invoices and cost discrepancies by coordinating with Accounting and Supply Chain Services.
  • Coordinate with freight companies and dispatch teams to schedule outbound appointments based on location capacity and shipping hours.
  • Manage all domestic and international outbound shipping activities, including transportation planning, consolidation, carrier tendering, document execution, customer support, and shipment follow-up.
  • Identify shipping issues, perform root-cause analysis, and implement corrective actions to prevent delays or service failures.
  • Communicate proactively with Supply Chain, Warehouse Operations, Carriers, Customers to align shipping schedules, transportation requirements, and order priorities.
  • Provide tracking and status updates for both inbound and outbound shipments as needed.
  • Deliver regular KPI reporting, highlight operational risks, and collaborate with internal teams to maintain healthy inventory flow and high customer service levels.
  • Maintain customer portals by entering shipment orders to ensure accuracy and timely updates.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associates Degree or two years related experience in a logistics role
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to extreme cold. The noise level in the work environment is usually moderate.
Maker's Pride is an Equal Opportunity Employer.

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