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Quest Call Center Jobs (NOW HIRING)

YMCA of Greater Dayton

Call Center Coordinator

Dayton, OH · On-site

$16 - $19.20/hr

Call Center Coordinator Association Services Office Dayton, OH Full-Time/Non-Exempt $16.00-$19.20 ... We are determined : above all else, we are on a relentless quest to make our community stronger ...

YMCA of Greater Dayton

Call Center Coordinator

Dayton, OH · On-site

$16 - $19.20/hr

Description Call Center Coordinator Association Services Office Dayton, OH Full-Time/Non-Exempt $16 ... We are determined : above all else, we are on a relentless quest to make our community stronger ...

Quest Group Executive Search & Staffing Solutions

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Corporate Travel Consultant - START DATE OF JUNE 15th - Hiring asap!!!

Duluth, GA · On-site

$42K/yr

Quest Group Executive Search is on the hunt for an outgoing professional to join our highly stable ... Environment- In Bound Call Center- Must have reliable Internet for remote work Schedules Available:

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How much do quest call center jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for quest call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

Does Quest hire with no experience?

Quest Call Center typically hires entry-level candidates and does not always require prior experience. Customer service skills, good communication, and a willingness to learn are often sufficient for application. Training is usually provided to new hires.

What does a typical day look like for someone working at a Quest Call Center?

A typical day at a Quest Call Center involves handling a high volume of inbound and outbound calls, assisting customers with inquiries or issues related to services, scheduling appointments, and updating information in the internal database. Team members usually work in a collaborative, fast-paced environment, frequently partnering with other departments to resolve more complex concerns. Regular training sessions and team meetings are common, supporting ongoing skill development and product knowledge. While the work can be challenging, it offers opportunities to build communication skills, deepen industry knowledge, and potentially advance to supervisory or specialized roles over time.

How to get hired at Quest?

To get hired at Quest Call Center, applicants should submit an online application through the company's careers page, demonstrate strong communication skills, and pass any required assessments or interviews. Prior experience in customer service or call center environments can be advantageous. Availability for flexible schedules may also be preferred.

What is a Quest Call Center job?

A Quest Call Center job involves assisting customers with inquiries related to Quest Diagnostics' services, such as scheduling appointments, understanding test results, and billing questions. Representatives handle inbound and outbound calls, providing accurate information and resolving issues efficiently. Strong communication skills, attention to detail, and customer service experience are essential for success in this role.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn significantly higher salaries than entry-level customer service representatives. These positions often require leadership skills, experience, and sometimes specialized knowledge of call center software or processes.

What are the key skills and qualifications needed to thrive in the Quest Call Center position, and why are they important?

To excel in a Quest Call Center role, strong verbal communication skills, active listening, and basic computer proficiency are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is typically required, and previous experience in a call center environment can be advantageous. Exceptional problem-solving abilities, patience, and a positive, team-oriented attitude are valuable soft skills that help professionals stand out. These qualities ensure effective customer service, quick resolution of issues, and a consistently positive experience for both clients and colleagues.

Does LabCorp or Quest pay more?

For Quest Call Center roles, pay rates are generally comparable to LabCorp customer service positions, with both companies offering starting wages around minimum wage to slightly above, depending on location and experience. Pay can vary based on geographic region, shift differentials, and experience level, but neither company consistently pays significantly more than the other for similar roles. Benefits and overtime policies may also influence overall compensation.
More about Quest Call Center jobs
What states have the most Quest Call Center jobs? States with the most job openings for Quest Call Center jobs include:
What job categories do people searching Quest Call Center jobs look for? The top searched job categories for Quest Call Center jobs are:
Quest Call Center jobs near you
Infographic showing various Quest Call Center job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Coordinator

Call Center Coordinator

YMCA of Greater Dayton

Dayton, OH • On-site

$16 - $19.20/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Call Center Coordinator

Association Services Office

Dayton, OH

Full-Time/Non-Exempt

$16.00-$19.20/Hourly

This position requires an in-office presence.  Hours are 11:30am-8:30pm

Position Summary:
Assists in monitoring the call center team's productivity. Oversees the effective and efficient teamwork of all staff and may also be tasked with assisting with hiring, scheduling, and other leadership responsibilities, as needed.
 
At the YMCA, We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
 
Essential Functions:
  • Works closely with the team, motivating and coaching team members as needed, to positively affect performance.
  • Keeps up to date with business development and changes in policy or procedures.
  • Reports any issues or concerns to the Director of Call Center Operations
  • Manages day-to-day line activities, prioritizes, and makes risk/impact assessments within existing processes and procedures.
  • Answers inbound calls as needed or directed by the Director of Call Center Operations
  • Ensures training and development plans are maintained for all team members.
  • Uses association methodology, team input and own initiative to ensure attendance and daily goals are met.
  • Supports the Director of Call Center Operations to highlight operational risks and areas for improvement.
  • Keeps up to date with any industry changes affecting the business and relays this knowledge back to the team.
  • Escalates any appropriate problems to senior management.
 
Qualifications:
  • High school diploma or equivalent.
  • Must be at least 18 years of age.
  • Minimum of 2 years’ experience within a contact center environment required. Experience in customer service preferred.
  • Ability to complete YUSA’s Listen First training module.
  • Excellent leadership and communication skills with the ability to work and communicate in a positive manner.  
  • Strong coaching and people-development skills through call listening, quality feedback, etc.
  • Ability to deal with demanding customers and escalations.
  • Proficient computer skills, including Microsoft Office.
  • A strong commitment to nonprofit, mission-based work.
  • Must be able to multi-task, problem solve and prioritize tasks.
  • Ability to exercise poise, tactfulness, diplomacy and maintain confidentiality.
  • Exemplifies YMCA values, leadership qualities and professional image.
  • Enjoys building genuine relationships and is able to build rapport and credibility quickly.
  • Genuinely cares about helping others reach their full potential.
  • Ability to work flexible hours, including evenings and weekends, as well as overtime.
  • Thrives working in a fast-paced work environment, strives to meet/exceed performance goals and has passion for the Y cause.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Embraces change and the opportunity to perform other related duties as assigned.
  • Bilingual (English/Spanish) is desired, but not required.
 

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