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How much do quest call center jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for quest call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

Does Quest hire with no experience?

Quest Call Center typically hires entry-level candidates and does not always require prior experience. Customer service skills, good communication, and a willingness to learn are often sufficient for application. Training is usually provided to new hires.

What does a typical day look like for someone working at a Quest Call Center?

A typical day at a Quest Call Center involves handling a high volume of inbound and outbound calls, assisting customers with inquiries or issues related to services, scheduling appointments, and updating information in the internal database. Team members usually work in a collaborative, fast-paced environment, frequently partnering with other departments to resolve more complex concerns. Regular training sessions and team meetings are common, supporting ongoing skill development and product knowledge. While the work can be challenging, it offers opportunities to build communication skills, deepen industry knowledge, and potentially advance to supervisory or specialized roles over time.

How to get hired at Quest?

To get hired at Quest Call Center, applicants should submit an online application through the company's careers page, demonstrate strong communication skills, and pass any required assessments or interviews. Prior experience in customer service or call center environments can be advantageous. Availability for flexible schedules may also be preferred.

What is a Quest Call Center job?

A Quest Call Center job involves assisting customers with inquiries related to Quest Diagnostics' services, such as scheduling appointments, understanding test results, and billing questions. Representatives handle inbound and outbound calls, providing accurate information and resolving issues efficiently. Strong communication skills, attention to detail, and customer service experience are essential for success in this role.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn significantly higher salaries than entry-level customer service representatives. These positions often require leadership skills, experience, and sometimes specialized knowledge of call center software or processes.

What are the key skills and qualifications needed to thrive in the Quest Call Center position, and why are they important?

To excel in a Quest Call Center role, strong verbal communication skills, active listening, and basic computer proficiency are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is typically required, and previous experience in a call center environment can be advantageous. Exceptional problem-solving abilities, patience, and a positive, team-oriented attitude are valuable soft skills that help professionals stand out. These qualities ensure effective customer service, quick resolution of issues, and a consistently positive experience for both clients and colleagues.

Does LabCorp or Quest pay more?

For Quest Call Center roles, pay rates are generally comparable to LabCorp customer service positions, with both companies offering starting wages around minimum wage to slightly above, depending on location and experience. Pay can vary based on geographic region, shift differentials, and experience level, but neither company consistently pays significantly more than the other for similar roles. Benefits and overtime policies may also influence overall compensation.
More about Quest Call Center jobs
What states have the most Quest Call Center jobs? States with the most job openings for Quest Call Center jobs include:
What job categories do people searching Quest Call Center jobs look for? The top searched job categories for Quest Call Center jobs are:
Quest Call Center jobs near you
Infographic showing various Quest Call Center job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Inside Sales Representative/Appointment Setter

Inside Sales Representative/Appointment Setter

Phillips Home Improvements

Allen, TX • On-site

$18 - $20/hr

Full-time

Life, PTO

Posted 22 days ago

Job description

PHILLIPS HOME IMPROVEMENTS

  • Are you eager to earn what you're worth?
  • Are you fast paced and challenged by goals?
  • Do you desire job growth? Are you competitive?
  • Are you tired of being asked to blur ethical lines?
  • Do you want to work for a fun, award-winning team with a great reputation and good benefits?

After doing business 29 years in North Texas, we're still growing rapidly. We are seeking an energetic, results-oriented and fast paced Appointment Setter poised to help us continue growing! If you drive results, thrive on challenge, are confident with scripting, work with urgency and a great attitude and have a warm phone voice we invite you to apply to join the Phillips TEAMily!

Why Do We Call Ourselves the Phillips TEAMily?

Watch Here

The Ideal Candidate:

  • Possesses 2+ yrs. Call Center Experience
  • Possesses Excellent Phone Skills
  • Follows and champions a script with ease
  • Is motivated internally to hit key metrics
  • WOWs customers
  • Promotes the company online
  • Undertakes activities that make the phone ring, such as making calls, generating leads, etc.
  • Works with a sense of urgency to serve customers, other team members, and to generally get the job done!

Seeks:

  • $18-$20/hour, depending on skills and experience, plus pay-for-performance incentives
  • Various shifts Monday-Friday including some evenings and occasional Saturdays 9am-1pm; flexibility required
  • Challenging Call Center career with opportunities for advancement

Values:

  • FAITH
  • FAMILY
  • FOCUS

Possesses These Attributes:

  • Hunger for Personal Growth
  • Passion for Helping People
  • Pushes Through Barriers
  • Coachability
  • Humility
  • Confidence
  • Adaptability

Competencies:

  • Excellent manners, communication skills, and quest for clarity
  • Stellar Keyboarding skills
  • Ability to follow a script
  • Ability to handle a fast pace
  • Ability to persuade and influence others

Key Result Areas:

  • Maintaining appointment schedules and open slots up to the minute. Preventing low percentage appointments from clogging high percentage opportunities.
  • Mastering assigned scripts and working at an acceptable pace
  • Maintaining Accurate database Information
  • Minimizing the cancellation rate
  • Maximizing lead quality
  • Consistently provides World Class Service!

Benefits and Perks:

  • Incentives
  • Paid Vacation and Holidays
  • Weekly Pay
  • Work Life Balance
  • Career Advancement
  • Life-giving, Dynamic Work Culture

Requirements:

  • High school graduate; some college preferred
  • Must pass background and drug test
  • Wear a uniform and exhibit professional presence every day
  • Dependable transportation, attendance and punctuality!

ABOUT PHILLIPS HOME IMPROVEMENTS: Phillips Home Improvements, 5-time honoree of the prestigious Inc. 5000 list of America's Fast-Growing Private Companies, 26-year A+ BBB member, A+ Angie's List member, 10-year A-rated Best Pick Reports winner, Consumer's Choice Awarded 10 years running, 2019 and 2023 winners of the BBB Torch Award for Ethics, and 2022 Best Place to Work is seeking a dynamic individual ready to grow our Appointment Setter/Inside Sales Call Center Team.

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