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Quest Call Center Jobs (NOW HIRING)

Quest Diagnostics

DLO Client Service Rep I

Oklahoma City, OK · On-site

$14.75 - $20.25/hr

... a call center environment preferred. Special Requirements: Must be available for any shift ... About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While ...

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How much do quest call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for quest call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Quest Call Center?

A Quest Call Center job involves assisting customers with inquiries related to Quest Diagnostics' services, such as scheduling appointments, understanding test results, and billing questions. Representatives handle inbound and outbound calls, providing accurate information and resolving issues efficiently. Strong communication skills, attention to detail, and customer service experience are essential for success in this role.

What does a typical day look like for someone working at a Quest Call Center?

A typical day at a Quest Call Center involves handling a high volume of inbound and outbound calls, assisting customers with inquiries or issues related to services, scheduling appointments, and updating information in the internal database. Team members usually work in a collaborative, fast-paced environment, frequently partnering with other departments to resolve more complex concerns. Regular training sessions and team meetings are common, supporting ongoing skill development and product knowledge. While the work can be challenging, it offers opportunities to build communication skills, deepen industry knowledge, and potentially advance to supervisory or specialized roles over time.

What are the key skills and qualifications needed to thrive in the Quest Call Center position, and why are they important?

To excel in a Quest Call Center role, strong verbal communication skills, active listening, and basic computer proficiency are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is typically required, and previous experience in a call center environment can be advantageous. Exceptional problem-solving abilities, patience, and a positive, team-oriented attitude are valuable soft skills that help professionals stand out. These qualities ensure effective customer service, quick resolution of issues, and a consistently positive experience for both clients and colleagues.

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What states have the most Quest Call Center jobs?

States with the most job openings for Quest Call Center jobs include:

What job categories do people searching Quest Call Center jobs look for?

The top searched job categories for Quest Call Center jobs are:

Quest Call Center jobs near you
Infographic showing various Quest Call Center job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

DLO Client Service Rep I

Quest Diagnostics

Oklahoma City, OK • On-site

$14.75 - $20.25/hr

Other

Posted 11 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

96th of 120 rated laboratories

Job description

Job Description

Diagnostic Laboratory of Oklahoma (DLO)

Location: Oklahoma City, OK

Hours: Monday-Friday 11am-8pm

Essential Functions:

  • Report to work on time and prepared for each scheduled shift
  • Perform all assigned duties and processes, including tasks for which you are fully qualified and those within your demonstrated capabilities
  • Maintain a positive, professional, and supportive attitude throughout the workday
  • Work collaboratively as a team member and contribute to a respectful, productive work environment
Responsibilities
  • Responsible for contacting customers by phone, fax, and mail or as directed by Supervisor to report laboratory results to clients using established protocols.
  • Document reporting or call history in the patient file and maintain appropriate records.
  • Contact the clients to resolve routine matters related to patient testing and result reporting.
  • Use established protocols for reporting client concerns.
  • Escalate complex client issues to the appropriate individual/department.
  • Provide input on quality improvement opportunities to Supervisor. Provide clerical support. Other duties as required to meet the client's requirements.
Qualifications

Required Knowledge:

  • Must be able to operate basic office equipment, have general computer knowledge and basic typing ability. Must have demonstrative customer service skills.
  • Must be able to communicate in English both verbally and in writing.
  • Must be confident, self-motivated and be able to work unsupervised. Requires professionalism in appearance, actions, and attitude.
  • Must be able to maintain professionalism in times of heavy workloads and stress.
  • Requires teamwork, collaboration, and strict attention to detail. Must be dependable, punctual, and demonstrate integrity and commitment to company values.
  • Must be able to achieve and maintain department specific metrics

Required Experience: Minimum High School diploma or equivalent. 1 year of clinical laboratory or customer service experience in a call center environment preferred.

Special Requirements: Must be available for any shift, including nights, weekends, and some Holidays as needed. Overtime as required by business needs.

About the Team

Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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