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Quest Call Center Jobs (NOW HIRING)

Quest Diagnostics

Data Entry Clerk - Billing II

$17.20/hr

Prior experience in a call center setting Soft Skills: * Ability to resolve calls, avoiding ... Quest will not be responsible for paying agency fees for any individual as to whom an agency has ...

The Super Dentists Inc

Administrative

Chula Vista, CA · On-site

$18 - $28/hr

At The Super Dentist, our quest for world class excellence inspires everything we do, starting with ... Call Center Representatives and Eligibility Representatives who are self motivated, energetic and ...

The Super Dentists Inc

Administrative

San Diego, CA · On-site

$18 - $28/hr

At The Super Dentist, our quest for world class excellence inspires everything we do, starting with ... Call Center Representatives and Eligibility Representatives who are self motivated, energetic and ...

The Super Dentists Inc

Administrative

Oceanside, CA · On-site

$18 - $28/hr

At The Super Dentist, our quest for world class excellence inspires everything we do, starting with ... Call Center Representatives and Eligibility Representatives who are self motivated, energetic and ...

The Super Dentists Inc

Administrative

Escondido, CA · On-site

$18 - $28/hr

At The Super Dentist, our quest for world class excellence inspires everything we do, starting with ... Call Center Representatives and Eligibility Representatives who are self motivated, energetic and ...

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How much do quest call center jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for quest call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

How hard is it to get a job at Quest Diagnostics?

Getting a job at Quest Diagnostics can vary depending on the position and location, but generally involves submitting an online application, passing a background check, and completing interviews. Customer service and phlebotomy roles often require relevant certifications or experience. The hiring process typically takes a few weeks to complete.

What jobs pay 4000 a week without a degree?

In call center roles like those at Quest Call Center, high earnings of $4,000 or more per week are uncommon without specialized skills or management experience. Typically, such high pay in call centers requires advanced sales, leadership, or technical expertise, and most entry-level positions pay significantly less. Achieving this level often involves commission-based roles or supervisory responsibilities.

Does Quest hire with no experience?

Quest Call Center typically hires entry-level candidates and does not always require prior experience. Customer service skills, good communication, and a willingness to learn are often sufficient for application. Training is usually provided to new hires.

What does a typical day look like for someone working at a Quest Call Center?

A typical day at a Quest Call Center involves handling a high volume of inbound and outbound calls, assisting customers with inquiries or issues related to services, scheduling appointments, and updating information in the internal database. Team members usually work in a collaborative, fast-paced environment, frequently partnering with other departments to resolve more complex concerns. Regular training sessions and team meetings are common, supporting ongoing skill development and product knowledge. While the work can be challenging, it offers opportunities to build communication skills, deepen industry knowledge, and potentially advance to supervisory or specialized roles over time.

What is a Quest Call Center job?

A Quest Call Center job involves assisting customers with inquiries related to Quest Diagnostics' services, such as scheduling appointments, understanding test results, and billing questions. Representatives handle inbound and outbound calls, providing accurate information and resolving issues efficiently. Strong communication skills, attention to detail, and customer service experience are essential for success in this role.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn significantly higher salaries than entry-level positions. These roles often require leadership skills, experience, and sometimes specialized knowledge of customer service or technical support tools.

What are the key skills and qualifications needed to thrive in the Quest Call Center position, and why are they important?

To excel in a Quest Call Center role, strong verbal communication skills, active listening, and basic computer proficiency are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is typically required, and previous experience in a call center environment can be advantageous. Exceptional problem-solving abilities, patience, and a positive, team-oriented attitude are valuable soft skills that help professionals stand out. These qualities ensure effective customer service, quick resolution of issues, and a consistently positive experience for both clients and colleagues.

More about Quest Call Center jobs
What states have the most Quest Call Center jobs? States with the most job openings for Quest Call Center jobs include:
What job categories do people searching Quest Call Center jobs look for? The top searched job categories for Quest Call Center jobs are:
Quest Call Center jobs near you
Infographic showing various Quest Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Lab Limited Certifying Scientist

Lab Limited Certifying Scientist

Quest Diagnostics

Lenexa, KS • On-site

$26.97/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

81st of 105 rated laboratories

Job description


Lab Limited Certifying Scientist - Lenexa, KS, Thursday, Friday, Sunday, Monday, Tuesday 7:00 AM to 3:30 PM
To describe the responsibilities of the Limited Certifying Scientist within the Forensic Toxicology Drug Testing Laboratory. This position reports to the Positive Scientist Supervisor and Responsible Person. A Limited Certifying Scientist reviews analytical data to ensure accuracy, completeness and defensibility of testing results and reporting documents prior to release of a result report. The focus of this position is Brazilian hair testing, oral fluid testing and insurance/clinical testing.
Pay range: $26.97+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities
  • and so much more!

Responsibilities
This position works within the Employer Solutions system. The incumbent is directly responsible to:
  • Certify negative, positive and rejected for testing results according to the Laboratory's Standard Operating Procedure (SOP) Manual for Brazilian hair testing, oral fluid, clinical and insurance specimens.
  • Ensure that all test results reported by the laboratory are accurate and legally defensible.
  • Interact on a limited basis with clients, medical review officers, call center representatives and sales staff in a professional manner in order to address questions pertaining to the drug testing process.
  • Interact with laboratory inspectors to demonstrate a detailed working knowledge of the lab SOPS, QC practices, analytical procedures, test theory, reporting procedures, corrective actions and applicable regulations pertaining to drug testing.
  • Maintain a working knowledge of the accessioning procedures and protocols to ensure proper specimen and chain of custody handling.
  • Maintain a working knowledge of the theory and practice of initial and confirmatory test methods used in the laboratory.
  • Have a thorough understanding of all laboratory:
    • quality control practices and procedures.
    • data review processes
    • procedures for interpretation of test results
    • protocols for reporting results.
  • Provide appropriate feedback to the Supervisor and Responsible Person in order to assist in maintaining an accurate SOP.
  • Maintain a thorough understanding of all state and other regulatory requirements as they pertain to applicable aspects of forensic drug testing.
  • Take proper remedial action in response to test systems being out of control limits or detecting aberrant test or quality control results.
  • Function as a technical resource for department personnel in accessioning, screening and confirmation areas.
  • Comply with all safety and regulatory requirements as defined and applicable.
  • Follow work schedule as defined by the Supervisor.
  • Actively participate in department meetings by providing constructive feedback.
  • Other duties as assigned by the Supervisor and Responsible Person

Qualifications
Required Work Experience:
Four years of experience in laboratory work.
Preferred Work Experience:
Training and experience in reviewing and reporting test results, maintenance of chain of custody, and understanding proper remedial action in response to the problems that may arise.
Knowledge:
Knowledge of the methods and procedures used by the laboratory that are relevant to the results that the individual certifies.
Education
  • Bachelor's Degree chemical or biological sciences, medical technology, or equivalent. (Required)

About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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