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Remote Complaint Handling Jobs (NOW HIRING)

Calyxo

Manager, Complaint Analyst - Remote, USA

Prepare and present metrics related to the Complaint Handling process including complaint ... Remote (within California) * Travel: Ability to travel up to 10%. Overnight domestic and/or ...

Actalent

Quality Assurance Associate

Sturtevant, WI · Remote

Provide technical support and remote troubleshooting guidance to users and customers as needed ... Experience with complaint handling processes, including documentation, investigation, and closure.

InspireMD

Field Clinical Specialist

Morristown, NJ · Remote

$80K - $87K/yr

Field Clinical Specialist - (Morristown) Remote/Field role InspireMD is a dynamic growing company ... Support FDA inspections and audits, ensuring that all regulatory and complaint handling ...

InspireMD

Field Clinical Specialist

Atlanta, GA · Remote

$75K - $81K/yr

Field Clinical Specialist Remote/Field role InspireMD is a dynamic growing company focused on ... Support FDA inspections and audits, ensuring that all regulatory and complaint handling ...

USAA

Member Relations Advisor Lead

Plano, TX · On-site +1

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... of complaint handling. * Applies expert knowledge for strategic and operational planning and ...

USAA

Member Relations Advisor Lead

Phoenix, AZ · On-site +1

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... of complaint handling. * Applies expert knowledge for strategic and operational planning and ...

USAA

Member Relations Advisor Lead

Colorado Springs, CO · On-site +1

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... of complaint handling. * Applies expert knowledge for strategic and operational planning and ...

USAA

Member Relations Advisor Lead

San Antonio, TX · On-site +1

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... of complaint handling. * Applies expert knowledge for strategic and operational planning and ...

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How much do remote complaint handling jobs pay per month?

As of Jul 28, 2026, the average monthly pay for remote complaint handling in the United States is $6,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $6,208.33 and $6,958.33 per month, depending on experience, location, and employer.

What is a Remote Complaint Handling job?

A Remote Complaint Handling job involves addressing and resolving customer complaints or concerns through phone, email, or chat while working remotely. Professionals in this role listen to customer issues, provide solutions, and ensure customer satisfaction. They may also escalate complex cases to the appropriate department. Strong communication, problem-solving, and empathy are essential skills.

How to make 2000 a week working from home?

A remote complaint handling role can pay up to $2,000 per week depending on experience, workload, and company policies. Earning this amount typically requires handling a high volume of cases, strong communication skills, and possibly working extended hours or multiple clients. Building expertise, obtaining relevant certifications, and working for companies that offer competitive pay structures can help achieve this income level.

What are some common challenges faced in a remote complaint handling role, and how are they addressed?

One of the primary challenges in remote complaint handling is clearly understanding a customer’s concerns without in-person interaction, requiring excellent active listening and precise communication skills. Additionally, remote roles often demand self-motivation and the ability to manage time effectively to address inquiries across multiple channels, such as phone, email, or live chat. Companies typically support remote complaint handlers with thorough onboarding, regular team meetings, and access to comprehensive digital resources to ensure everyone stays connected and informed. Building strong relationships with cross-functional teams, such as technical support or product specialists, also helps ensure complaints are resolved quickly and accurately. These support structures help remote complaint handlers deliver consistent, high-quality service despite the physical distance.

How to make $1000 a week remotely?

Remote complaint handling jobs typically pay between $12 and $20 per hour, so earning $1000 weekly requires working approximately 50 to 83 hours. Increasing income may involve taking on multiple clients, gaining specialized skills, or pursuing higher-paying roles within customer service or support platforms that value experience and certifications.

What jobs make $3,000 a day?

High-paying jobs that can earn $3,000 a day include specialized roles such as remote complaint handling managers, senior customer service directors, or freelance consultants in fields like finance or technology. These positions typically require extensive experience, advanced skills, and often involve high-level responsibilities or consulting work. Such roles are less common and usually involve significant expertise or leadership in their respective areas.

What is the easiest remote job to get hired for?

Remote complaint handling positions are often considered easier to secure due to their lower experience requirements and availability of entry-level roles. These jobs typically require good communication skills and basic computer proficiency, with some roles offering training or onboarding programs for new hires.

What are the key skills and qualifications needed to thrive in the Remote Complaint Handling position, and why are they important?

To thrive in Remote Complaint Handling, you should have strong communication abilities, problem-solving skills, and experience in customer service or conflict resolution, often accompanied by a relevant diploma or work background. Familiarity with CRM software, ticketing systems, and knowledge base platforms is important, and some companies may look for certifications in customer experience or call center management. Empathy, patience, and the ability to remain calm under pressure are essential soft skills for delivering effective service and building trust with clients. These competencies are crucial because they help resolve complaints efficiently, maintain customer satisfaction, and uphold the organization's reputation while working remotely.

More about Remote Complaint Handling jobs
What cities are hiring for Remote Complaint Handling jobs? Cities with the most Remote Complaint Handling job openings:
What states have the most Remote Complaint Handling jobs? States with the most job openings for Remote Complaint Handling jobs include:
What job categories do people searching Remote Complaint Handling jobs look for? The top searched job categories for Remote Complaint Handling jobs are:
Remote Complaint Handling jobs near you
Infographic showing various Remote Complaint Handling job openings in the United States as of July 2026, with employment types broken down into 4% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, 1% Temporary, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $79,092 per year, or $38 per hour.
Manager, Complaint Analyst - Remote, USA

Manager, Complaint Analyst - Remote, USA

Calyxo

Remote

Full-time

Medical, Retirement, PTO

Posted 10 days ago

Job description

Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology.
Are you ready to change the future of kidney stone treatment? We are seeking high achievers who want to be part of a dynamic team working in a fun, diverse atmosphere.
Summary:
The Complaint Analyst Manager is responsible for planning, assigning, and leading the team responsible for the complaint intake, follow ups, and final complaint review, investigation, analysis, resolution, and trending of complaints. This includes ensuring the timely processing of complaints and adverse event reporting. The Product Monitoring Manager works with cross-functional groups such as Investigators, Medical Affairs, Regulatory, Operations, Customer Service and R&D to perform all aspects of handling.
In This Role, You Will:
  • Manage high-performing Analysts by recruiting, selecting, orientating, and developing team member growth.
  • Lead and motivate a high-performing team by communicating job expectations, developing action plans, monitoring and appraising work performance, coaching and counseling team members.
  • Complete check-ins and annual performance reviews.
  • Manage, create and update goals for direct reports.
  • Participate and lead Propel Validations and updates
  • Create and update complaint documentation and procedures.
  • Train new team members on proper complaint intake, follow ups, reviews, and closures.
  • Train team members on new processes.
  • Recommend and implement changes in complaint processes.
  • Review the accuracy of team member complaints and communicate changes as needed.
  • Participate in Quality team audits as the complaint intake SME.
  • Facilitate complaint investigations while ensuring completeness and consistency of complaint files/records, and participate in generating reports for complaint data, metrics and trends.
  • Support all post market compliance activities including handling of customer complaints and medical device reporting in accordance with 21 CFR Part 803 Medical Device Reporting.
  • Evaluate complaints and perform preliminary complaint investigation including follow-up with healthcare professionals and sales representatives.
  • Escalate complaints when encountering new failure modes, and partner with Engineering, Field Personnel, and Quality Assurance to investigate.
  • Review Literature and Articles submitted by other departments to identify potential complaints.
  • Ensure complaint documentation and records are complete in compliance with regulatory requirements.
  • Coordinate complaint investigation efforts with Quality and R&D team driving investigations to completion in a timely manner.
  • Prepare and present metrics related to the Complaint Handling process including complaint timeliness, as reported and as investigated events, and medical device reporting.
  • Collaborate with Customer Service, Regulatory, R&D, Manufacturing, Commercial and other functional areas to obtain/provide information related to complaint investigations and other aspects of complaint handling.
  • Assist in updating Quality procedures as required through the change order process.
  • Maintain comprehensive records of customer interactions, complaints, and resolutions in the company's electronic Quality Management System.
  • Perform other duties as assigned by Quality Management.

Who You Will Report To:
  • Sr. Manager, Product Monitoring

Requirements:
  • Education: Bachelor of Science in Engineering, Technical or Life Science discipline; or equivalent work experience preferred
  • Minimum 15 years of experience working in the medical device industry
  • Work location: Remote (within California)
  • Travel: Ability to travel up to 10%. Overnight domestic and/or international travel may be required
  • Working knowledge of FDA 21 CFR part 820.198 and part 803, ISO 13485 and related ISO/EN standards.
  • Strategic yet hands-on when needed with a high degree of energy and drive, and the ability to seek function and process improvements continually.
  • Open and direct communication style and a vision for continuous improvement and excellence.
  • Experience with Class II and/or III sterile devices (preferred).
  • Individual must have excellent verbal and written communication skills and a demonstrated ability to communicate clearly and professionally.
  • Compliance with relevant county, state, and Federal rules regarding vaccinations.

What We Offer:
At Calyxo, you will be part of a knowledgeable, high-achieving, experienced and fun team. You will work in a diverse work environment with experienced, proven leaders and have an opportunity to shape our company culture. You will experience constant learning and dynamic challenges to help you grow and be the best version of yourself.
We also offer a compensation plan as follows:
  • Competitive base salary range of $145,000- $155,000
  • Stock options - ownership and a stake in growing a mission-driven company
  • Employee benefits package that includes 401(k), healthcare insurance and paid vacation

Calyxo is deeply committed to fostering an environment where diversity and inclusion are not only valued but also prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to impact people in big ways. Diverse viewpoints bring diverse capabilities, which strengthen our focus and fuel our growth.
Calyxo is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected characteristics
Legal authorization to work in the United States is required. In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Disclaimer:
At Calyxo, we prioritize a transparent and structured interview process to ensure the best fit for both our candidates and our team. Please be aware of the following:
  • Structured Interview Process: Our hiring process includes multiple stages of interviews where you will have the opportunity to communicate directly with Calyxo employees. This ensures that you gain a comprehensive understanding of the role and our company culture.
  • Verification of Identity: We do not extend job offers without first meeting candidates, either virtually or in person. This step is crucial to maintain the integrity of our hiring process and to ensure mutual alignment.
  • Beware of Scams: Calyxo will never request sensitive personal information, such as your full name, address, phone number, or identification documents, via email or online forms before an official interview. Calyxo representatives will always contact you using an email format of firstname.lastname@calyxoinc.com. If you receive a request for information from any other domain, please contact us directly at info@calyxoinc.comto verify the legitimacy of the communication.

We appreciate your interest in joining Calyxo and look forward to getting to know you through our official channels.

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