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Remote Complaint Handling Jobs (NOW HIRING)

Lancesoft INC

Complaint Determination Associate

Acton, MA · Remote

$30 - $33/hr

Remote * Duration :4+ Months Position Overview * The Complaint Determination Associate will work ... Performs other complaint handling responsibilities as required Required Leadership/Interpersonal ...

Edwards Lifesciences Corporation

**This position offers the flexibility of being fully remote, but the selected candidate must be ... As a Manager, Product Quality Clinician, you will be a member of Complaint Handling and Post Market ...

Edwards Lifesciences Corporation

**This position offers the flexibility of being fully remote, but the selected candidate must be ... As a Manager, Product Quality Clinician, you will be a member of Complaint Handling and Post Market ...

WNS

Customer Service Advisor - Remote

Customer Service Advisor - Remote WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process ... Complaint handling within agreed company procedures * Keeping the policyholder informed both ...

HonorVet Technologies

Vigilance Writer

Fully Remote Job Location: 03 Months Note: Only considering candidates in EST for these openings ... Serve as a subject matter expert for post-market and complaint handling regulatory questions and ...

Stouffers

Customer Service Representative (REMOTE)

$16.50 - $22.25/hr

Customer Service Representative (REMOTE) At Nestlé Health Science, we believe that nutrition ... complaint handling, and escalation processes as required. * Support departmental goals and ...

Abbott

Remote Care, Technician I

Pleasanton, CA · On-site +1

The Remote Care Technician I Provides technical and applications support for Division capital ... complaint handling, failure investigation, trend analysis, and tracking of quality actions in ...

Abbott

Remote Care, Technician I

Pleasanton, CA · On-site +1

The Remote Care Technician I Provides technical and applications support for Division capital ... complaint handling, failure investigation, trend analysis, and tracking of quality actions in ...

Abbott

Remote Care, Technician I

Pleasanton, CA · On-site +1

The Remote Care Technician I Provides technical and applications support for Division capital ... complaint handling, failure investigation, trend analysis, and tracking of quality actions in ...

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Remote Complaint Handling information

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How much do remote complaint handling jobs pay per month?

As of Jul 7, 2026, the average monthly pay for remote complaint handling in the United States is $6,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $6,208.33 and $6,958.33 per month, depending on experience, location, and employer.

What is a Remote Complaint Handling job?

A Remote Complaint Handling job involves addressing and resolving customer complaints or concerns through phone, email, or chat while working remotely. Professionals in this role listen to customer issues, provide solutions, and ensure customer satisfaction. They may also escalate complex cases to the appropriate department. Strong communication, problem-solving, and empathy are essential skills.

How to make 2000 a week working from home?

A remote complaint handling role can pay up to $2,000 per week depending on experience, workload, and company policies. Earning this amount typically requires handling a high volume of cases, strong communication skills, and possibly working extended hours or multiple clients. Building expertise, obtaining relevant certifications, and working for companies that offer competitive pay structures can help achieve this income level.

What are some common challenges faced in a remote complaint handling role, and how are they addressed?

One of the primary challenges in remote complaint handling is clearly understanding a customer’s concerns without in-person interaction, requiring excellent active listening and precise communication skills. Additionally, remote roles often demand self-motivation and the ability to manage time effectively to address inquiries across multiple channels, such as phone, email, or live chat. Companies typically support remote complaint handlers with thorough onboarding, regular team meetings, and access to comprehensive digital resources to ensure everyone stays connected and informed. Building strong relationships with cross-functional teams, such as technical support or product specialists, also helps ensure complaints are resolved quickly and accurately. These support structures help remote complaint handlers deliver consistent, high-quality service despite the physical distance.

How to make $1000 a week remotely?

Remote complaint handling jobs typically pay between $12 and $20 per hour, so earning $1000 weekly requires working approximately 50 to 83 hours. Increasing income may involve taking on multiple clients, gaining specialized skills, or pursuing higher-paying roles within customer service or support platforms that value experience and certifications.

What jobs make $3,000 a day?

High-paying jobs that can earn $3,000 a day include specialized roles such as remote complaint handling managers, senior customer service directors, or freelance consultants in fields like finance or technology. These positions typically require extensive experience, advanced skills, and often involve high-level responsibilities or consulting work. Such roles are less common and usually involve significant expertise or leadership in their respective areas.

What is the easiest remote job to get hired for?

Remote complaint handling positions are often considered easier to secure due to their lower experience requirements and availability of entry-level roles. These jobs typically require good communication skills and basic computer proficiency, with some roles offering training or onboarding programs for new hires.

What are the key skills and qualifications needed to thrive in the Remote Complaint Handling position, and why are they important?

To thrive in Remote Complaint Handling, you should have strong communication abilities, problem-solving skills, and experience in customer service or conflict resolution, often accompanied by a relevant diploma or work background. Familiarity with CRM software, ticketing systems, and knowledge base platforms is important, and some companies may look for certifications in customer experience or call center management. Empathy, patience, and the ability to remain calm under pressure are essential soft skills for delivering effective service and building trust with clients. These competencies are crucial because they help resolve complaints efficiently, maintain customer satisfaction, and uphold the organization's reputation while working remotely.

More about Remote Complaint Handling jobs
What cities are hiring for Remote Complaint Handling jobs? Cities with the most Remote Complaint Handling job openings:
What states have the most Remote Complaint Handling jobs? States with the most job openings for Remote Complaint Handling jobs include:
What job categories do people searching Remote Complaint Handling jobs look for? The top searched job categories for Remote Complaint Handling jobs are:
Remote Complaint Handling jobs near you
Infographic showing various Remote Complaint Handling job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $79,092 per year, or $38 per hour.
Complaint Determination Associate

Complaint Determination Associate

Lancesoft INC

Acton, MA • Remote

$30 - $33/hr

Contractor

Re-posted 14 days ago

Job description

JOB SUMMARY

Worker Arrangement

  • Remote
  • Duration :4+ Months

Position Overview

  • The Complaint Determination Associate will work under the guidance of the Team Lead, Complaint Determination, who is a leader within Global Product Monitoring. This individual will execute a process to ensure compliant complaint determination decisions are made. This person is responsible for completing all aspects of the complaint determination process. They will follow established global regulations and processes for complaint determination

Responsibilities

  • Review and execute the process to determine if an inquiry record meets the definition of a medical device complaint
  • Assign cases, determined to be complaints, with an appropriate category to allow for better assignment at the next phase of the complaint handling process
  • Assign cases, containing non-complaint feedback, with an appropriate category to allow for better trending and reporting activities
  • Reassess inquiry records when new information is received
  • Performs other complaint handling responsibilities as required

Required Leadership/Interpersonal Skills & Behaviors

  • Ability to handle team interpersonal conflicts and find an acceptable resolution
  • Proven experience to organize, prioritize and follow through on multiple tasks with minimal supervision
  • Ability to organize and judge priorities.
  • Strong attention to detail.
  • Ability to work in a team environment

Required Skills and Competencies

  • Solid understanding of QSR and/or ISO 13485 preferred
  • Demonstrated knowledge of Microsoft Office
  • Working knowledge of complaint handling functions of a medical device company preferred
  • Working understanding of TrackWise and SalesForce CRM preferred
  • Effective written and verbal communication skills
  • Ability to generate and maintain accurate records

Education and Experience

  • Experience in medical device complaint handling, or related field preferred

Additional Information

  • Travel is estimated at <5% but will flex depending on business needs.

Company Description

LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.
LanceSoft logo

About LanceSoft

Sourced by ZipRecruiter

Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization. Lancesoft Inc. is one of the highest rated companies in the industry. We have been recognized as one of the Largest Staffing firms and ranked in the top 50 fastest Growing Healthcare Staffing firms in 2022. Lancesoft offers short- and long-term contracts, permanent placements, and travel opportunities to credentialed and experienced professionals throughout the United States. We pride ourselves on having industry leading benefits. We understand the importance of partnering with an expert who values your needs, which is why we're 100% committed to finding you an assignment that best matches your career and lifestyle goals. Our team of experienced career specialists takes the time to understand your needs and match you with the right job Lancesoft has been chosen by Staffing Industry Analysts as one of the Best Staffing Firms to Work for.LanceSoft specializes in providing Registered Nurses, Nurse Practitioners, LPNs/LVNs, Social Workers, Medical Assistants, and Certified Nursing Assistants to work in Acute Care Centers, Skilled Nursing Facilities, Long-Term Care centers, Rehab Facilities, Behavioral Health Centers, Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Herndon, VA, US

Year founded

2000

Social media

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