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Remote Complaint Handling Jobs (NOW HIRING)

Lancesoft INC

Complaint Determination Associate

Acton, MA · Remote

$30 - $33/hr

Remote * Duration :4+ Months Position Overview * The Complaint Determination Associate will work ... Performs other complaint handling responsibilities as required Required Leadership/Interpersonal ...

MILLENNIUMSOFT

Quality Lab Technician

Sandy, UT · On-site +1

$18.75 - $23.75/hr

Contract on W2 (Need US Citizens Or GC Holders Only) No H1B's • Work hours: 8-5 • Remote or ... IQ/OQ/PQ, validation, complaint handling, Change control) Nice to have (but absolutely not deal ...

Merieux NutriSciences

Core Team Sales Representative

$58K - $66K/yr

Core Team Sales Representative Remote Regular (US Only) MERIEUX NUTRISCIENCES As a trusted partner ... complaint handling and investigation of customer complaints in accordance with company Quality ...

HonorVet Technologies

Vigilance Writer

Acton, MA · Remote

Fully Remote Job Duration: 03 Months * The Global Product Monitoring Vigilance Report Writer ... Serve as a subject matter expert for post-market and complaint handling regulatory questions and ...

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Cleerly

Technical Manager (US Core Lab)

While we are mostly a remote company, travel is required for some team meetings and cross function ... Effectively communicate with clients and team members during the complaint handling process.

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While we are mostly a remote company, travel is required for some team meetings and cross function ... complaint handling and contributing to process improvements of analysis. About the Opportunity ...

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How much do remote complaint handling jobs pay per month?

As of Jun 6, 2026, the average monthly pay for remote complaint handling in the United States is $6,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $6,208.33 and $6,958.33 per month, depending on experience, location, and employer.

What is a Remote Complaint Handling job?

A Remote Complaint Handling job involves addressing and resolving customer complaints or concerns through phone, email, or chat while working remotely. Professionals in this role listen to customer issues, provide solutions, and ensure customer satisfaction. They may also escalate complex cases to the appropriate department. Strong communication, problem-solving, and empathy are essential skills.

What are some common challenges faced in a remote complaint handling role, and how are they addressed?

One of the primary challenges in remote complaint handling is clearly understanding a customer’s concerns without in-person interaction, requiring excellent active listening and precise communication skills. Additionally, remote roles often demand self-motivation and the ability to manage time effectively to address inquiries across multiple channels, such as phone, email, or live chat. Companies typically support remote complaint handlers with thorough onboarding, regular team meetings, and access to comprehensive digital resources to ensure everyone stays connected and informed. Building strong relationships with cross-functional teams, such as technical support or product specialists, also helps ensure complaints are resolved quickly and accurately. These support structures help remote complaint handlers deliver consistent, high-quality service despite the physical distance.

What are the key skills and qualifications needed to thrive in the Remote Complaint Handling position, and why are they important?

To thrive in Remote Complaint Handling, you should have strong communication abilities, problem-solving skills, and experience in customer service or conflict resolution, often accompanied by a relevant diploma or work background. Familiarity with CRM software, ticketing systems, and knowledge base platforms is important, and some companies may look for certifications in customer experience or call center management. Empathy, patience, and the ability to remain calm under pressure are essential soft skills for delivering effective service and building trust with clients. These competencies are crucial because they help resolve complaints efficiently, maintain customer satisfaction, and uphold the organization's reputation while working remotely.

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Remote Complaint Handling jobs near you
Infographic showing various Remote Complaint Handling job openings in the United States as of May 2026, with employment types broken down into 89% Full Time, 8% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $79,092 per year, or $38 per hour.
Complaint Determination Associate

Complaint Determination Associate

Lancesoft INC

Acton, MA • Remote

$30 - $33/hr

Contractor

Posted 13 days ago

Job description

JOB SUMMARY

Worker Arrangement

  • Remote
  • Duration :4+ Months

Position Overview

  • The Complaint Determination Associate will work under the guidance of the Team Lead, Complaint Determination, who is a leader within Global Product Monitoring. This individual will execute a process to ensure compliant complaint determination decisions are made. This person is responsible for completing all aspects of the complaint determination process. They will follow established global regulations and processes for complaint determination

Responsibilities

  • Review and execute the process to determine if an inquiry record meets the definition of a medical device complaint
  • Assign cases, determined to be complaints, with an appropriate category to allow for better assignment at the next phase of the complaint handling process
  • Assign cases, containing non-complaint feedback, with an appropriate category to allow for better trending and reporting activities
  • Reassess inquiry records when new information is received
  • Performs other complaint handling responsibilities as required

Required Leadership/Interpersonal Skills & Behaviors

  • Ability to handle team interpersonal conflicts and find an acceptable resolution
  • Proven experience to organize, prioritize and follow through on multiple tasks with minimal supervision
  • Ability to organize and judge priorities.
  • Strong attention to detail.
  • Ability to work in a team environment

Required Skills and Competencies

  • Solid understanding of QSR and/or ISO 13485 preferred
  • Demonstrated knowledge of Microsoft Office
  • Working knowledge of complaint handling functions of a medical device company preferred
  • Working understanding of TrackWise and SalesForce CRM preferred
  • Effective written and verbal communication skills
  • Ability to generate and maintain accurate records

Education and Experience

  • Experience in medical device complaint handling, or related field preferred

Additional Information

  • Travel is estimated at <5% but will flex depending on business needs.

Company Description

LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.
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About LanceSoft

Sourced by ZipRecruiter

Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization. Lancesoft Inc. is one of the highest rated companies in the industry. We have been recognized as one of the Largest Staffing firms and ranked in the top 50 fastest Growing Healthcare Staffing firms in 2022. Lancesoft offers short- and long-term contracts, permanent placements, and travel opportunities to credentialed and experienced professionals throughout the United States. We pride ourselves on having industry leading benefits. We understand the importance of partnering with an expert who values your needs, which is why we're 100% committed to finding you an assignment that best matches your career and lifestyle goals. Our team of experienced career specialists takes the time to understand your needs and match you with the right job Lancesoft has been chosen by Staffing Industry Analysts as one of the Best Staffing Firms to Work for.LanceSoft specializes in providing Registered Nurses, Nurse Practitioners, LPNs/LVNs, Social Workers, Medical Assistants, and Certified Nursing Assistants to work in Acute Care Centers, Skilled Nursing Facilities, Long-Term Care centers, Rehab Facilities, Behavioral Health Centers, Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Herndon, VA, US

Year founded

2000

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