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Remote Complaint Handling Jobs (NOW HIRING)

Mission Lane

Senior Director, Servicing Operations

$184K - $216K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... compliance and complaint-handling requirements shape service operations * A track record of ... remote-first work environment. About Mission Lane: Founded in December 2018, Mission Lane is a ...

Stryker

Staff Biostatistician (Remote)

Portage, MI · On-site +1

$124K - $207K/yr

Develop statistical analysis plans, including methodology, derived variables, data handling rules ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

SafeHorizon

Team Leader - Hotlines - Remote

Manhattan, NY · On-site +1

$17.50 - $23/hr

... or complaint) determine the immediacy and type of response needed based on an initial risk ... Handling client complaints, and escalating complaints to Hotlines Senior Director as needed.

Abbott

Application Specialist

Chicago, IL · Remote

$61K - $122K/yr

  • Medical

  • Life

  • Retirement

As the Application Specialist- field-based remote role , you'll have the chance to support Abbott ... Maintain complaint and investigation records in compliance with quality and regulatory requirements.

Abbott

Application Specialist

$61K - $122K/yr

  • Medical

  • Life

  • Retirement

As the Application Specialist- field-based remote role , you'll have the chance to support Abbott ... Maintain complaint and investigation records in compliance with quality and regulatory requirements.

Abbott

Application Specialist

Greensboro, NC · Remote

$61K - $122K/yr

  • Medical

  • Life

  • Retirement

As the Application Specialist- field-based remote role , you'll have the chance to support Abbott ... Maintain complaint and investigation records in compliance with quality and regulatory requirements.

Abbott

Application Specialist

Clearwater, FL · Remote

$61K - $122K/yr

  • Medical

  • Life

  • Retirement

As the Application Specialist- field-based remote role , you'll have the chance to support Abbott ... Maintain complaint and investigation records in compliance with quality and regulatory requirements.

Abbott

Application Specialist

Phoenix, AZ · Remote

$61K - $122K/yr

  • Medical

  • Life

  • Retirement

As the Application Specialist- field-based remote role , you'll have the chance to support Abbott ... Maintain complaint and investigation records in compliance with quality and regulatory requirements.

Abbott

Application Specialist

$61K - $122K/yr

  • Medical

  • Life

  • Retirement

As the Application Specialist- field-based remote role , you'll have the chance to support Abbott ... Maintain complaint and investigation records in compliance with quality and regulatory requirements.

Abbott

Application Specialist

Phoenix, AZ · Remote

$61K - $122K/yr

  • Medical

  • Life

  • Retirement

As the Application Specialist- field-based remote role , you'll have the chance to support Abbott ... Maintain complaint and investigation records in compliance with quality and regulatory requirements.

Abbott

Application Specialist

Clearwater, FL · Remote

$61K - $122K/yr

  • Medical

  • Life

  • Retirement

As the Application Specialist- field-based remote role , you'll have the chance to support Abbott ... Maintain complaint and investigation records in compliance with quality and regulatory requirements.

Abbott

Application Specialist

Greensboro, NC · Remote

$61K - $122K/yr

  • Medical

  • Life

  • Retirement

As the Application Specialist- field-based remote role , you'll have the chance to support Abbott ... Maintain complaint and investigation records in compliance with quality and regulatory requirements.

Abbott

Application Specialist

Dallas, TX · Remote

$61K - $122K/yr

  • Medical

  • Life

  • Retirement

As the Application Specialist- field-based remote role , you'll have the chance to support Abbott ... Maintain complaint and investigation records in compliance with quality and regulatory requirements.

Abbott

Application Specialist

Dallas, TX · Remote

$61K - $122K/yr

  • Medical

  • Life

  • Retirement

As the Application Specialist- field-based remote role , you'll have the chance to support Abbott ... Maintain complaint and investigation records in compliance with quality and regulatory requirements.

Abbott

Application Specialist

Chicago, IL · Remote

$61K - $122K/yr

  • Medical

  • Life

  • Retirement

As the Application Specialist- field-based remote role , you'll have the chance to support Abbott ... Maintain complaint and investigation records in compliance with quality and regulatory requirements.

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Remote Complaint Handling information

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$5.8K

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How much do remote complaint handling jobs pay per month?

As of Aug 18, 2026, the average monthly pay for remote complaint handling in the United States is $6,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $6,208.33 and $6,958.33 per month, depending on experience, location, and employer.

What is remote complaint handling?

A Remote Complaint Handling job involves addressing and resolving customer complaints or concerns through phone, email, or chat while working remotely. Professionals in this role listen to customer issues, provide solutions, and ensure customer satisfaction. They may also escalate complex cases to the appropriate department. Strong communication, problem-solving, and empathy are essential skills.

What skills and qualifications are needed for remote complaint handling?

To thrive in Remote Complaint Handling, you should have strong communication abilities, problem-solving skills, and experience in customer service or conflict resolution, often accompanied by a relevant diploma or work background. Familiarity with CRM software, ticketing systems, and knowledge base platforms is important, and some companies may look for certifications in customer experience or call center management. Empathy, patience, and the ability to remain calm under pressure are essential soft skills for delivering effective service and building trust with clients. These competencies are crucial because they help resolve complaints efficiently, maintain customer satisfaction, and uphold the organization's reputation while working remotely.

What are common challenges in remote complaint handling, and how are they addressed?

One of the primary challenges in remote complaint handling is clearly understanding a customer’s concerns without in-person interaction, requiring excellent active listening and precise communication skills. Additionally, remote roles often demand self-motivation and the ability to manage time effectively to address inquiries across multiple channels, such as phone, email, or live chat. Companies typically support remote complaint handlers with thorough onboarding, regular team meetings, and access to comprehensive digital resources to ensure everyone stays connected and informed. Building strong relationships with cross-functional teams, such as technical support or product specialists, also helps ensure complaints are resolved quickly and accurately. These support structures help remote complaint handlers deliver consistent, high-quality service despite the physical distance.

More about Remote Complaint Handling jobs

What cities are hiring for Remote Complaint Handling jobs?

Cities with the most Remote Complaint Handling job openings:

What states have the most Remote Complaint Handling jobs?

States with the most job openings for Remote Complaint Handling jobs include:

What job categories do people searching Remote Complaint Handling jobs look for?

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Remote Complaint Handling jobs near you
Infographic showing various Remote Complaint Handling job openings in the United States as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $79,092 per year, or $38 per hour.

Senior Director, Servicing Operations

Mission Lane

Remote

$184K - $216K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we're enabling people to unlock real financial progress. Sound like a mission you can get behind?
We're looking for a Senior Director of Servicing Operations to own the strategy and execution of customer servicing and back office fulfillment, reporting to the SVP of Operations.
The impact you'll make:
A Mission Lane customer is on the phone or in the app right now, working through a question about their account. They're not just a ticket to close. They're a person with a goal, and how this moment goes is how they know Mission Lane is on their side.
The Senior Director of Servicing Operations makes sure these moments land right; building the strategy, teams, and standards that turn everyday service into real progress for the people we serve.
As Senior Director, Servicing Operations, you will:
  • Set the 3 year strategy and vision for both customer-facing servicing and back office fulfillment, and build the roadmap yourself.
  • Own the day-to-day: keeping resolution speed, quality scores, cost and efficiency, and associate engagement on target, and stepping in with a remediation plan the moment any of them slip.
  • Build a team, in-house and through our contact center partners, that people want to stay and grow in.
  • Become the person the SVP and other senior leaders call when they need a read on where servicing should go next.

You'll thrive in this role if:
  • You've built a strategy without a template to follow.
  • You've led work that reached beyond your own team to move something company-wide.
  • You build real trust with the people on your team, whether they're on your in-house remote team or work for an outsourcing partner.

Minimum Qualifications:
  • 10+ years leading contact center servicing operations, including managing in-house teams and holding third-party or outsourced sites accountable to service levels
  • 10+ years of people management experience, including managing other managers and developing them to grow their own teams
  • Experience in a regulated financial services or fintech environment, where you understand how compliance and complaint-handling requirements shape service operations
  • A track record of building strategy for a service or operations function
  • A track record of hitting operational targets and fixing problems fast when something slips
  • Strong influence and communication skills, built from getting buy-in with frontline agents to executives and everyone in between
  • Ability to travel for in-person team collaboration (~4-6 times per year) and to visit contact center sites as needed

Compensation:
Annual full-time starting base salary range: $184,000 - $216,000
This role is eligible for additional compensation in the forms of participation in our annual incentive and equity programs.
Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, a monthly wellness stipend, health/dental/vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-first work environment.
About Mission Lane:
Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia.
It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn't do.
In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit. To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores.
Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.
Our commitment to a workplace built on respect and dignity is guided by our core value of Unity. We believe that everyone plays a vital role in our shared purpose, and we actively cultivate an environment where all individuals have the opportunity to do their best work. By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member.
Mission Lane is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status.
Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting peopleexperience@missionlane.com.
Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.
Application Integrity:
Our cardholders trust us with their financial well-being, and this trust starts with the integrity of the people on our team. We're looking for team members who share our dedication to transparency and truth. Please verify that the information in your application is accurate and complete.
Providing any information to Mission Lane that is not completely truthful at any point during the application or hiring process may result in removal from the hiring process, disqualification from future opportunities, withdrawal of an offer or other sanctions for candidates and, in addition for employees, disciplinary action, up to and including termination of employment.

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