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Remote Complaint Handling Jobs in Wisconsin (NOW HIRING)

Remote Complaint Handling information

See Wisconsin salary details

$10

$28

$60

How much do remote complaint handling jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote complaint handling in Wisconsin is $28.25, according to ZipRecruiter salary data. Most workers in this role earn between $18.88 and $32.49 per hour, depending on experience, location, and employer.

What is remote complaint handling?

A Remote Complaint Handling job involves addressing and resolving customer complaints or concerns through phone, email, or chat while working remotely. Professionals in this role listen to customer issues, provide solutions, and ensure customer satisfaction. They may also escalate complex cases to the appropriate department. Strong communication, problem-solving, and empathy are essential skills.

What skills and qualifications are needed for remote complaint handling?

To thrive in Remote Complaint Handling, you should have strong communication abilities, problem-solving skills, and experience in customer service or conflict resolution, often accompanied by a relevant diploma or work background. Familiarity with CRM software, ticketing systems, and knowledge base platforms is important, and some companies may look for certifications in customer experience or call center management. Empathy, patience, and the ability to remain calm under pressure are essential soft skills for delivering effective service and building trust with clients. These competencies are crucial because they help resolve complaints efficiently, maintain customer satisfaction, and uphold the organization's reputation while working remotely.

What are common challenges in remote complaint handling, and how are they addressed?

One of the primary challenges in remote complaint handling is clearly understanding a customer’s concerns without in-person interaction, requiring excellent active listening and precise communication skills. Additionally, remote roles often demand self-motivation and the ability to manage time effectively to address inquiries across multiple channels, such as phone, email, or live chat. Companies typically support remote complaint handlers with thorough onboarding, regular team meetings, and access to comprehensive digital resources to ensure everyone stays connected and informed. Building strong relationships with cross-functional teams, such as technical support or product specialists, also helps ensure complaints are resolved quickly and accurately. These support structures help remote complaint handlers deliver consistent, high-quality service despite the physical distance.

What are popular job titles related to Remote Complaint Handling jobs in Wisconsin?

For Remote Complaint Handling jobs in Wisconsin, the most frequently searched job titles are:

What cities in Wisconsin are hiring for Remote Complaint Handling jobs?

Cities in Wisconsin with the most Remote Complaint Handling job openings:

Infographic showing various Remote Complaint Handling job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $58,750 per year, or $28.2 per hour.

Senior QA Specialist - Supplier Quality

Arrowhead Pharmaceuticals

Madison, WI • On-site, Remote

$83K - $114K/yr

Full-time

Posted 18 days ago


Job description

Arrowhead Pharmaceuticals, Inc. (Nasdaq ARWR) is a commercial stage biopharmaceutical company that develops medicines that treat intractable diseases by silencing the genes that cause them. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes. RNA interference, or RNAi, is a mechanism present in living cells that inhibits the expression of a specific gene, thereby affecting the production of a specific protein. Arrowhead's RNAi-based therapeutics leverage this natural pathway of gene silencing.

Arrowhead is focused on developing innovative drugs for diseases with a genetic basis, typically characterized by the overproduction of one or more proteins that are involved with disease. The depth and versatility of our RNAi technologies enables us to potentially address conditions in virtually any therapeutic area and pursue disease targets that are not otherwise addressable by small molecules and biologics. Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates.

Arrowhead's corporate headquarters is in Pasadena, CA with research and development teams in Madison, WI & San Diego, CA, and a state of the art manufacturing facility in Verona, WI.  Our employees are nimble, science-driven innovators who are collaborating to bring new therapies to patients in need. 

The Position

The Senior Specialist, Quality Agreements is a member of the Supplier Quality team and is responsible for the development, negotiation, execution, and lifecycle management of Quality Agreements (i.e. QTAs, QAAs, etc.) with raw material suppliers, contract manufacturing organizations (CMOs/CDMOs), contract testing laboratories, distributors, and other external partners in the pharmaceutical supply chain supporting clinical and commercial programs at Arrowhead Pharmaceuticals.

This role ensures that quality and compliance responsibilities are clearly defined, aligned with applicable regulatory requirements (FDA, EMA, ICH, ISO), and fully integrated with the broader Supplier Quality Management program — including supplier qualification, risk classification, performance monitoring, and periodic review. The ideal candidate combines strong technical writing skills, GMP/regulatory knowledge, and cross-functional collaboration experience to ensure every supplier and partner relationship has clear, current, and enforceable quality terms.

Responsibilities

  • Draft, review, revise, and finalize Quality Agreements with raw material suppliers, CMOs/CDMOs, contract testing laboratories, distributors, and other GMP-relevant external partners, in collaboration with Legal, Procurement, Regulatory Affairs, and Operations.
  • Serve as the Supplier Quality team's primary point of contact for Quality Agreement negotiations, ensuring roles and responsibilities are clearly delineated (e.g., batch/lot release, deviation and CAPA ownership, change control notification, complaint handling, audit and inspection rights, sub-tier supplier oversight).
  • Own and maintain the master Quality Agreement tracker/inventory within the Supplier Quality program, including renewal dates, amendments, expiration alerts, and linkage to supplier risk tier.
  • Ensure Quality Agreements align with current Good Manufacturing Practice (cGMP), applicable global regulatory requirements, and internal quality policies/SOPs.
  • Integrate Quality Agreement requirements into the full Supplier Quality Management lifecycle, including new supplier qualification, risk classification, periodic/annual supplier review, and supplier scorecards.
  • Collaborate with Supplier Quality team members to ensure Quality Agreement terms are reflected in supplier audit scope and are verified during on-site or remote assessments.
  • Coordinate cross-functional review and approval workflows, drive agreements to closure within established timelines and escalate stalled negotiations as needed.
  • Identify gaps, inconsistencies, or outdated terms in existing agreements (e.g., following organizational, regulatory, or product changes) and lead remediation and re-negotiation efforts.
  • Support internal and external audits and regulatory inspections by providing Quality Agreement documentation and responding to related findings or observations.
  • Track and report Supplier Quality Agreement metrics to Supplier Quality leadership.
  • Contribute to continuous improvement of Quality Agreement templates, workflows, and the associated Supplier Quality Management System (QMS) procedures, as well as overall QMS programs and procedures.
  • Assist with QA duties as needed.

Requirements

  • Bachelor's degree in a scientific, technical, or related field (e.g., Life Sciences, Chemistry, Pharmacy, Engineering) or equivalent experience
  • Minimum of 8 years of quality assurance experience in a pharmaceutical or biotechnology quality, with 4+ years in supplier quality.
  • Demonstrated experience drafting and/or negotiating Quality Agreements with suppliers, CMOs/CDMOs, or contract testing laboratories.
  • Solid working knowledge of cGMP requirements and global regulatory frameworks (FDA 21 CFR Parts 210/211, EU GMP Annex 16, ICH Q7/Q9/Q10).
  • Excellent written and verbal communication skills, with strong attention to detail and technical writing ability.
  • Proven ability to manage multiple priorities and stakeholders in a cross-functional, matrixed environment.
  • Proficiency with document management/QMS platforms and standard office software.

Preferred

  • Direct experience as part of a Supplier Quality or Vendor Management team, including supplier audits or assessments.
  • Familiarity with API, excipient, or component supplier quality requirements.
  • Strong negotiation and stakeholder-management skills
  • Organized, with strong follow-through on deadlines and deliverables
  • Excellent interpersonal, verbal, and written communication skills.
  • Ability to consistently communicate with external parties in a professional manner.
  • Ability to work independently with minimal supervision as well as manage priorities within a face paced environment.
Wisconsin pay range
$90,000—$110,000 USD

Arrowhead provides competitive salaries and an excellent benefit package.   

Candidates must have current, valid authorization to work in the country where this role is located.

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