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Complaint Handling Jobs (NOW HIRING)

Medasource

Complaint Handling Specialist

Madison, WI · On-site

Complaint Handling Specialist Location: Madison, WI | Onsite Employment Type: Full-Time, Direct Hire Reports To: Staff Quality Engineer Travel: Less than 10% Start: ASAP Position Overview Our Client ...

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Fujifilm

Complaint Handling Specialist

Position Overview This position is intended to provide Complaint Handling support to FUJIFILM Healthcare Americas Corporation. This position supports full, ongoing compliance to all applicable U.S.

Fujifilm

Complaint Handling Specialist

Position Overview This position is intended to provide Complaint Handling support to FUJIFILM Healthcare Americas Corporation. This position supports full, ongoing compliance to all applicable U.S.

Masimo Corporation

$80 - $100/hr

The Clinical Complaint Specialist partners cross-functionally to support complaint handling, post-market surveillance, and continuous improvement initiatives. Please note this position is on site ...

Masimo

Clinical Complaint Specialist

Irvine, CA · On-site

$80K - $100K/yr

The Clinical Complaint Specialist partners cross-functionally to support complaint handling, post-market surveillance, and continuous improvement initiatives. Please note this position is on site ...

Masimo

Clinical Complaint Specialist

Irvine, CA

$80K - $100K/yr

The Clinical Complaint Specialist partners cross-functionally to support complaint handling, post-market surveillance, and continuous improvement initiatives. Please note this position is on site ...

Boston Scientific

$125 - $150/hr

In addition to leading complaint handling and medical device reporting activities, you will drive large-scale, cross-functional initiatives that strengthen our global post‑market quality system.

Anika

Senior Complaint Specialist

Bedford, MA · On-site

$80 - $100/hr

What You'll Do The Senior Complaint Specialist ensures global complaint handling activities comply with ISO, FDA, EU MDR 2017/745, and MDSAP requirements. This role manages the full lifecycle of ...

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How much do complaint handling jobs pay per month?

As of Sep 7, 2026, the average monthly pay for complaint handling in the United States is $6,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $6,208.33 and $6,958.33 per month, depending on experience, location, and employer.

What is complaint handling?

Complaint handling refers to the process organizations use to receive, review, investigate, and resolve complaints from customers, clients, or stakeholders. The goal is to address concerns efficiently and fairly, ensuring customer satisfaction while identifying areas for improvement. Effective complaint handling often involves clear procedures, prompt responses, and thorough documentation to prevent similar issues in the future.

How does a complaint handling specialist typically collaborate with other departments to resolve customer issues?

A Complaint Handling specialist works closely with multiple departments such as Quality Assurance, Customer Service, and Product Development to investigate and resolve customer complaints. They gather relevant information, coordinate with technical teams to analyze root causes, and ensure timely communication with the customer throughout the process. Effective collaboration helps streamline resolutions and improves overall customer satisfaction. Regular meetings and clear documentation are essential to maintain alignment and track progress on complaint cases.

What are the key skills and qualifications needed to thrive in complaint handling, and why are they important?

To excel in Complaint Handling, you need strong problem-solving abilities, attention to detail, and a background in customer service or relevant industry experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and knowledge of regulatory compliance standards is typically required. Excellent communication, patience, and conflict resolution skills help you effectively address customer concerns and de-escalate tense situations. These skills ensure timely and satisfactory resolutions, help maintain customer trust, and support regulatory compliance.

What is the difference between Complaint Handling vs Customer Service Representative?

AspectComplaint HandlingCustomer Service Representative
Required CredentialsBasic customer service skills, sometimes certifications in conflict resolutionCustomer service training, communication skills
Work EnvironmentCall centers, support desks, online chatRetail stores, call centers, online support
Employer & Industry UsageBusinesses handling customer complaints across industriesRetail, telecom, hospitality, various service sectors
Common Search & ComparisonFocused on resolving specific complaintsProviding general assistance and information

Complaint Handling specialists focus on resolving specific customer complaints, often requiring conflict resolution skills. Customer Service Representatives provide broader support, assisting with general inquiries and service issues. While both roles involve communication and customer interaction, Complaint Handling is more specialized in addressing and resolving complaints efficiently.

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What are the most commonly searched types of Complaint Handling jobs?

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Complaint Handling jobs near you
Infographic showing various Complaint Handling job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 88% In-person, 3% Hybrid, and 9% Remote job distribution, with an average salary of $79,092 per year, or $38 per hour.

Complaint Handling Specialist

Medasource

Madison, WI • On-site

Other

Posted yesterday

New

Job description

Position: Complaint Handling Specialist

Location: Madison, WI | Onsite

Employment Type: Full-Time, Direct Hire

Reports To: Staff Quality Engineer

Travel: Less than 10%

Start: ASAP


Position Overview

Our Client is seeking a Complaint Handling Specialist to join their Quality team in Madison, WI. This individual will be responsible for managing the complaint lifecycle for marketed medical device products, including complaint intake, investigation coordination, regulatory reporting documentation, and closure.


This role will have a strong focus on complaint investigations, MDR/vigilance reporting, CAPA support, audit nonconformities, and regulatory compliance. The ideal candidate will have hands-on medical device complaint handling experience and be comfortable partnering with cross-functional teams to ensure complaints are thoroughly investigated and completed within required regulatory timelines.


Key Responsibilities

  • Own the complaint lifecycle from initial intake through closure.
  • Determine whether reported events meet the definition of a complaint, assign complaint numbers, and maintain the Complaint Log.
  • Lead complaint investigations with cross-functional support and ensure appropriate product evaluations are completed.
  • Coordinate supplier evaluations or device repairs when necessary as part of complaint investigations.
  • Perform MDR/vigilance reportability determinations using applicable jurisdictional decision trees, including FDA, EU MDR, and Health Canada requirements.
  • Support maintenance of the FDA ESG account and submission of eMDRs, FDA Form 3500A, and supplemental reports within applicable regulatory timelines.
  • Document risk assessments and CAPA/SCAR assessments for complaints.
  • Communicate with complainants when appropriate and maintain complete documentation of correspondence.
  • Support CAPA initiation and documentation related to complaint trends and investigation outcomes.
  • Assist with root cause analysis and corrective/preventive action documentation.
  • Support investigations and corrective action documentation related to internal and external audit nonconformities.
  • Assist with coordination of the Complaint Review Board (CRB) and preparation of complaint metrics for Management Review.


Required Qualifications

  • Bachelor's degree preferred; equivalent professional experience will be considered.
  • 2+ years of medical device complaint handling experience.
  • Experience managing or supporting complaint investigations within a regulated medical device environment.
  • Strong documentation, organization, and attention to detail.
  • Ability to manage multiple investigations and regulatory timelines simultaneously.
  • Proficiency with Microsoft Office or similar business applications.


Preferred Qualifications

  • Experience working with electronic Quality Management Systems (eQMS).
  • Experience with ComplianceQuest is a plus.
  • Familiarity with MDR and vigilance reporting requirements.
  • Familiarity with CAPA processes and internal/external audit nonconformity investigations.
  • Familiarity with medical and clinical terminology related to interventional oncology.


Work Environment

This is an onsite position in Madison, Wisconsin, working within an office and light manufacturing/laboratory environment. The position may require extended periods of sitting or standing, regular computer use, and occasional lifting of up to 25 lbs.

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