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Complaint Handling Jobs in Indiana (NOW HIRING)

Tmhcc

Insurance Compliance Analyst, Regulatory

Carmel, IN · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support the development, maintenance, and execution of complaint handling policies, procedures, and controls * Assist with the review and administration of WorldTrips contracts, agreements, and third ...

Integrated Resources INC

Clinical Nurse

Warsaw, IN · On-site

Respond to questions that complaint handling personnel may have and provide medical insight and expertise in relation to product complaints. * Provide suggestions for process improvements for the ...

G&H Orthodontics

Inside Sales Representative (Remote)

Franklin, IN · On-site +1

$49K - $53K/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reports customer complaints in accordance to complaint handling process * Attends meetings as assigned to represent the company. * Assists with order taking and fulfillment, as needed * Completes ...

OrthoPediatrics

Post Market Quality Engineer

Warsaw, IN · On-site

$69K - $89K/yr

The Post Market Quality Engineer is responsible for medical device complaint investigations and write-ups as part of the Complaint Handling, Medical Device Reporting and Vigilance Reporting process.

OneMain Financial

Escalation Specialist

Evansville, IN · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Complaint handling experience preferred. * Previous experience in a production environment preferred. Location: Evansville, IN - Hybrid Who we Are OneMain Financial (NYSE: OMF) is the leader in ...

OneMain Financial

Escalation Specialist

Evansville, IN · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Complaint handling experience preferred. * Previous experience in a production environment preferred. Location: Evansville, IN - Hybrid Who we Are OneMain Financial (NYSE: OMF) is the leader in ...

Carrington

Customer Advocate Specialist

Westfield, IN · On-site

$22 - $26/hr

  • Medical

  • Retirement

One (1) to three (3) years administrative experience in a legal/complaint handling, corporate environment or residential mortgage servicing company required. * Hours are 7:30 am - 4:00 pm PST

OneMain Financial

Escalation Specialist

Evansville, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Complaint handling experience preferred. * Previous experience in a production environment preferred. Location: Evansville, IN - Hybrid Who we Are OneMain Financial (NYSE: OMF) is the leader in ...

Reynolds Farm Equipment

Lawn and Garden Salesperson

Lebanon, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Become primary contact between your customers and Reynolds Farm Equipment including deliveries, forecasting, credit, complaint handling, etc. * Strictly follow all company policies which includes ...

Reynolds Farm Equipment

Agricultural Salesperson

Lebanon, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Become primary contact between your customers and Reynolds Farm Equipment including deliveries, forecasting, credit, complaint handling, etc. * Strictly follow all company policies which includes ...

Reynolds Farm Equipment

Lawn and Garden Salesperson

Lebanon, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Become primary contact between your customers and Reynolds Farm Equipment including deliveries, forecasting, credit, complaint handling, etc. * Strictly follow all company policies which includes ...

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All JobsComplaint Handling JobsComplaint Handling Jobs in Indiana

Complaint Handling information

What is complaint handling?

Complaint handling refers to the process organizations use to receive, review, investigate, and resolve complaints from customers, clients, or stakeholders. The goal is to address concerns efficiently and fairly, ensuring customer satisfaction while identifying areas for improvement. Effective complaint handling often involves clear procedures, prompt responses, and thorough documentation to prevent similar issues in the future.

How does a complaint handling specialist typically collaborate with other departments to resolve customer issues?

A Complaint Handling specialist works closely with multiple departments such as Quality Assurance, Customer Service, and Product Development to investigate and resolve customer complaints. They gather relevant information, coordinate with technical teams to analyze root causes, and ensure timely communication with the customer throughout the process. Effective collaboration helps streamline resolutions and improves overall customer satisfaction. Regular meetings and clear documentation are essential to maintain alignment and track progress on complaint cases.

What are the key skills and qualifications needed to thrive in complaint handling, and why are they important?

To excel in Complaint Handling, you need strong problem-solving abilities, attention to detail, and a background in customer service or relevant industry experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and knowledge of regulatory compliance standards is typically required. Excellent communication, patience, and conflict resolution skills help you effectively address customer concerns and de-escalate tense situations. These skills ensure timely and satisfactory resolutions, help maintain customer trust, and support regulatory compliance.

What is the difference between Complaint Handling vs Customer Service Representative?

AspectComplaint HandlingCustomer Service Representative
Required CredentialsBasic customer service skills, sometimes certifications in conflict resolutionCustomer service training, communication skills
Work EnvironmentCall centers, support desks, online chatRetail stores, call centers, online support
Employer & Industry UsageBusinesses handling customer complaints across industriesRetail, telecom, hospitality, various service sectors
Common Search & ComparisonFocused on resolving specific complaintsProviding general assistance and information

Complaint Handling specialists focus on resolving specific customer complaints, often requiring conflict resolution skills. Customer Service Representatives provide broader support, assisting with general inquiries and service issues. While both roles involve communication and customer interaction, Complaint Handling is more specialized in addressing and resolving complaints efficiently.

What are popular job titles related to Complaint Handling jobs in Indiana?

For Complaint Handling jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Complaint Handling jobs in Indiana look for?

The top searched job categories for Complaint Handling jobs in Indiana are:

Complaint Handling jobs near you
Infographic showing various Complaint Handling job openings in Indiana as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 83% In-person, and 17% Remote job distribution.

Quality Assurance Associate

Integrated Resources INC

Indianapolis, IN

Contractor

Re-posted 17 days ago

Job description

Company Description

Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.

Job Description
  • Quality assurance associate will have responsibility for reviewing incoming complaints for thoroughness and appropriateness in accordance with policies and procedures.
  • Review incoming CFs (complaints) for thoroughness of required information, appropriate complaint type selection, timely submission, and appropriate wording for a regulated environment.
  • Accept or reject incoming CFs (complaints), based on above criteria.
  • Communicate with CF (complaint) submitters regarding missing information, inaccurate complaint type selection, untimely submission, or inappropriate wording for a regulated environment.
  • Monitor draft complaints for timely submission.
  • Submit returned material authorization (RMA) requests to vendor for credit for defective product reported through complaints.
  • Follow-up with vendor regarding requested RMAs.
  • Track number of accepted / rejected complaints per day, reasons for rejections, and other pertinent data.
  • Participate in visual management meeting for complaint handling team.
  • Complete assigned training in a timely manner.
  • Cross-train with Manager and peers for any other assignments as applicable.
Qualifications
  • 1-2 years of experience.
  • Detail oriented, proactive, attention to accuracy, excellent customer service both internally and externally, good documentation skills

Preferred background:

  • Regulated industry complaint handling experience preferred.

Required Education:

  • Bachelor's degree, with degree in science or engineering preferred, but not required
    Technical/Software tools used: Outlook, Master Control, Excel files, Global CAPA

Top 5 characteristics to be successful in this role:

  • Detail-oriented, accurate, focused, good documentation skills, business professional

How is performance measured

  • Timeliness of disposition of incoming complaints; quality of accepted complaints.
Additional Information

Feel free to forward my email to your friends/colleagues who might be available. We do offer referral Bonus.

Thank you.


Kind Regards,

Harris Kaushik

Clinical Recruiter

Integrated Resources, Inc.

IT Life Sciences Allied Healthcare CRO

DIRECT # - (650)-399-0891

Gold Seal JCAHO Certified for Health Care Staffing

"INC 5000's FASTEST GROWING, PRIVATELY HELD COMPANIES" (8th Year in a Row)

Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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