Participate in visual management meeting for complaint handling team. * Complete assigned training in a timely manner. * Cross-train with Manager and peers for any other assignments as applicable.
Participate in visual management meeting for complaint handling team. * Complete assigned training in a timely manner. * Cross-train with Manager and peers for any other assignments as applicable.
Support the development, maintenance, and execution of complaint handling policies, procedures, and controls * Assist with the review and administration of WorldTrips contracts, agreements, and third ...
Support the development, maintenance, and execution of complaint handling policies, procedures, and controls * Assist with the review and administration of WorldTrips contracts, agreements, and third ...
Support the development, maintenance, and execution of complaint handling policies, procedures, and controls * Assist with the review and administration of WorldTrips contracts, agreements, and third ...
Support the development, maintenance, and execution of complaint handling policies, procedures, and controls * Assist with the review and administration of WorldTrips contracts, agreements, and third ...
Clinical Nurse
Warsaw, IN · On-site
Respond to questions that complaint handling personnel may have and provide medical insight and expertise in relation to product complaints. * Provide suggestions for process improvements for the ...
Clinical Nurse
Warsaw, IN · On-site
Respond to questions that complaint handling personnel may have and provide medical insight and expertise in relation to product complaints. * Provide suggestions for process improvements for the ...
Inventory Control Specialist - 2nd Shift
Indianapolis, IN · On-site
$17.25 - $22.25/hr
Assists in customer complaint handling utilizing Netregulus software. Performs receiving and distribution tasks as needed. Shift Hours: Monday - Friday 2:00 PM - 10:30 PM What You'll do as a ...
Inventory Control Specialist - 2nd Shift
Indianapolis, IN · On-site
$17.25 - $22.25/hr
Assists in customer complaint handling utilizing Netregulus software. Performs receiving and distribution tasks as needed. Shift Hours: Monday - Friday 2:00 PM - 10:30 PM What You'll do as a ...
Inventory Control Specialist - 2nd Shift
Indianapolis, IN · On-site
$17.25 - $22.25/hr
Assists in customer complaint handling utilizing Netregulus software. Performs receiving and distribution tasks as needed. Shift Hours: Monday - Friday 2:00 PM - 10:30 PM What You'll do as a ...
Inventory Control Specialist - 2nd Shift
Indianapolis, IN · On-site
$17.25 - $22.25/hr
Assists in customer complaint handling utilizing Netregulus software. Performs receiving and distribution tasks as needed. Shift Hours: Monday - Friday 2:00 PM - 10:30 PM What You'll do as a ...
Inside Sales Representative (Remote)
Franklin, IN · On-site +1
$49K - $53K/hr
Reports customer complaints in accordance to complaint handling process * Attends meetings as assigned to represent the company. * Assists with order taking and fulfillment, as needed * Completes ...
Inside Sales Representative (Remote)
Franklin, IN · On-site +1
$49K - $53K/hr
Reports customer complaints in accordance to complaint handling process * Attends meetings as assigned to represent the company. * Assists with order taking and fulfillment, as needed * Completes ...
Manages and coordinates complaint handling, tracking, and reporting requirements. * Coordinates, as required, public information with the appropriate State agency. Oversees the administration and ...
Manages and coordinates complaint handling, tracking, and reporting requirements. * Coordinates, as required, public information with the appropriate State agency. Oversees the administration and ...
Post Market Quality Engineer
Warsaw, IN · On-site
$69K - $89K/yr
The Post Market Quality Engineer is responsible for medical device complaint investigations and write-ups as part of the Complaint Handling, Medical Device Reporting and Vigilance Reporting process.
Post Market Quality Engineer
Warsaw, IN · On-site
$69K - $89K/yr
The Post Market Quality Engineer is responsible for medical device complaint investigations and write-ups as part of the Complaint Handling, Medical Device Reporting and Vigilance Reporting process.
Maintain and monitor quality systems, including document control, change control, CAPA (Corrective and Preventive Actions), internal audits, and complaint handling. Job Responsibilities: · Manages ...
Quick apply
Maintain and monitor quality systems, including document control, change control, CAPA (Corrective and Preventive Actions), internal audits, and complaint handling. Job Responsibilities: · Manages ...
Maintain and monitor quality systems, including document control, change control, CAPA (Corrective and Preventive Actions), internal audits, and complaint handling. Job Responsibilities: · Manages ...
Quick apply
Maintain and monitor quality systems, including document control, change control, CAPA (Corrective and Preventive Actions), internal audits, and complaint handling. Job Responsibilities: · Manages ...
Maintain and monitor quality systems, including document control, change control, CAPA (Corrective and Preventive Actions), internal audits, and complaint handling. Job Responsibilities: · Manages ...
Quick apply
Maintain and monitor quality systems, including document control, change control, CAPA (Corrective and Preventive Actions), internal audits, and complaint handling. Job Responsibilities: · Manages ...
Escalation Specialist
Evansville, IN · Hybrid
Complaint handling experiences preferred. Previous experience in a production environment preferred. Location: Evansville, IN - Hybrid WhoweAre OneMain Financial (NYSE: OMF) is the leader in offering ...
Escalation Specialist
Evansville, IN · Hybrid
Complaint handling experiences preferred. Previous experience in a production environment preferred. Location: Evansville, IN - Hybrid WhoweAre OneMain Financial (NYSE: OMF) is the leader in offering ...
Escalation Specialist
Evansville, IN · Hybrid
Preferred: • Complaint handling experiences preferred. • Previous experience in a production environment preferred. Location: Evansville, IN - Hybrid Who we Are OneMain Financial (NYSE: OMF) is ...
Escalation Specialist
Evansville, IN · Hybrid
Preferred: • Complaint handling experiences preferred. • Previous experience in a production environment preferred. Location: Evansville, IN - Hybrid Who we Are OneMain Financial (NYSE: OMF) is ...
Escalation Specialist
Evansville, IN · On-site
Preferred: • Complaint handling experiences preferred. • Previous experience in a production environment preferred. Location: Evansville, IN - Hybrid Who we Are OneMain Financial (NYSE: OMF) is ...
Escalation Specialist
Evansville, IN · On-site
Preferred: • Complaint handling experiences preferred. • Previous experience in a production environment preferred. Location: Evansville, IN - Hybrid Who we Are OneMain Financial (NYSE: OMF) is ...
Responsible for materials and supplier complaint handling; maintain complaint database and track supplier responses. * Provide quality assurance support to the warehouse and logistics for all ...
Responsible for materials and supplier complaint handling; maintain complaint database and track supplier responses. * Provide quality assurance support to the warehouse and logistics for all ...
Responsible for materials and supplier complaint handling; maintain complaint database and track supplier responses. * Provide quality assurance support to the warehouse and logistics for all ...
Responsible for materials and supplier complaint handling; maintain complaint database and track supplier responses. * Provide quality assurance support to the warehouse and logistics for all ...
Lawn and Garden Salesperson
Lebanon, IN · On-site
Become primary contact between your customers and Reynolds Farm Equipment including deliveries, forecasting, credit, complaint handling, etc. * Strictly follow all company policies which includes ...
Lawn and Garden Salesperson
Lebanon, IN · On-site
Become primary contact between your customers and Reynolds Farm Equipment including deliveries, forecasting, credit, complaint handling, etc. * Strictly follow all company policies which includes ...
Lawn and Garden Salesperson
Lebanon, IN · On-site
Become primary contact between your customers and Reynolds Farm Equipment including deliveries, forecasting, credit, complaint handling, etc. * Strictly follow all company policies which includes ...
Lawn and Garden Salesperson
Lebanon, IN · On-site
Become primary contact between your customers and Reynolds Farm Equipment including deliveries, forecasting, credit, complaint handling, etc. * Strictly follow all company policies which includes ...
Agricultural Salesperson
Fishers, IN · On-site
Become primary contact between your customers and Reynolds Farm Equipment including deliveries, forecasting, credit, complaint handling, etc. * Strictly follow all company policies which includes ...
Agricultural Salesperson
Fishers, IN · On-site
Become primary contact between your customers and Reynolds Farm Equipment including deliveries, forecasting, credit, complaint handling, etc. * Strictly follow all company policies which includes ...
Complaint Handling information
What does a complaints handler do?
A complaints handler is responsible for managing and resolving customer complaints by listening to concerns, investigating issues, and providing appropriate solutions. They often document interactions, communicate with customers, and work to ensure customer satisfaction, using skills such as communication, problem-solving, and familiarity with customer service tools.
What skills does a complaints investigator need?
A complaints investigator needs strong communication skills to listen and clearly document issues, analytical skills to assess complaints and identify root causes, and problem-solving abilities to resolve issues effectively. Attention to detail and knowledge of relevant regulations or policies are also important, along with proficiency in data management tools and the ability to handle sensitive information professionally.
What is complaint handling?
Complaint handling refers to the process organizations use to receive, review, investigate, and resolve complaints from customers, clients, or stakeholders. The goal is to address concerns efficiently and fairly, ensuring customer satisfaction while identifying areas for improvement. Effective complaint handling often involves clear procedures, prompt responses, and thorough documentation to prevent similar issues in the future.
What jobs are good for complainers?
Complaint handling roles, such as customer service representatives or complaint resolution specialists, are suitable for individuals who are detail-oriented and comfortable addressing grievances. These jobs often require strong communication skills, patience, and the ability to remain calm under pressure, making them well-suited for people who tend to notice and express dissatisfaction.
What is the difference between Complaint Handling vs Customer Service Representative?
| Aspect | Complaint Handling | Customer Service Representative |
|---|---|---|
| Required Credentials | Basic customer service skills, sometimes certifications in conflict resolution | Customer service training, communication skills |
| Work Environment | Call centers, support desks, online chat | Retail stores, call centers, online support |
| Employer & Industry Usage | Businesses handling customer complaints across industries | Retail, telecom, hospitality, various service sectors |
| Common Search & Comparison | Focused on resolving specific complaints | Providing general assistance and information |
Complaint Handling specialists focus on resolving specific customer complaints, often requiring conflict resolution skills. Customer Service Representatives provide broader support, assisting with general inquiries and service issues. While both roles involve communication and customer interaction, Complaint Handling is more specialized in addressing and resolving complaints efficiently.
What are the key skills and qualifications needed to thrive in Complaint Handling, and why are they important?
To excel in Complaint Handling, you need strong problem-solving abilities, attention to detail, and a background in customer service or relevant industry experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and knowledge of regulatory compliance standards is typically required. Excellent communication, patience, and conflict resolution skills help you effectively address customer concerns and de-escalate tense situations. These skills ensure timely and satisfactory resolutions, help maintain customer trust, and support regulatory compliance.
What's the highest paying call center job?
The highest paying call center jobs are typically supervisory or managerial roles, such as call center managers or team leaders, which can earn higher salaries due to increased responsibilities. Specialized roles like technical support or sales management within call centers may also offer higher compensation, especially with relevant experience and certifications.
How does a Complaint Handling specialist typically collaborate with other departments to resolve customer issues?
A Complaint Handling specialist works closely with multiple departments such as Quality Assurance, Customer Service, and Product Development to investigate and resolve customer complaints. They gather relevant information, coordinate with technical teams to analyze root causes, and ensure timely communication with the customer throughout the process. Effective collaboration helps streamline resolutions and improves overall customer satisfaction. Regular meetings and clear documentation are essential to maintain alignment and track progress on complaint cases.
What are popular job titles related to Complaint Handling jobs in Indiana? For Complaint Handling jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Complaint Handling jobs in Indiana look for? The top searched job categories for Complaint Handling jobs in Indiana are:
Contractor
Posted 27 days ago
Job description
Company Description
Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.
Job Description
- Quality assurance associate will have responsibility for reviewing incoming complaints for thoroughness and appropriateness in accordance with policies and procedures.
- Review incoming CFs (complaints) for thoroughness of required information, appropriate complaint type selection, timely submission, and appropriate wording for a regulated environment.
- Accept or reject incoming CFs (complaints), based on above criteria.
- Communicate with CF (complaint) submitters regarding missing information, inaccurate complaint type selection, untimely submission, or inappropriate wording for a regulated environment.
- Monitor draft complaints for timely submission.
- Submit returned material authorization (RMA) requests to vendor for credit for defective product reported through complaints.
- Follow-up with vendor regarding requested RMAs.
- Track number of accepted / rejected complaints per day, reasons for rejections, and other pertinent data.
- Participate in visual management meeting for complaint handling team.
- Complete assigned training in a timely manner.
- Cross-train with Manager and peers for any other assignments as applicable.
Qualifications
- 1-2 years of experience.
- Detail oriented, proactive, attention to accuracy, excellent customer service both internally and externally, good documentation skills
Preferred background:
- Regulated industry complaint handling experience preferred.
Required Education:
- Bachelor's degree, with degree in science or engineering preferred, but not required
Technical/Software tools used: Outlook, Master Control, Excel files, Global CAPA
Top 5 characteristics to be successful in this role:
- Detail-oriented, accurate, focused, good documentation skills, business professional
How is performance measured
- Timeliness of disposition of incoming complaints; quality of accepted complaints.
Additional Information
Feel free to forward my email to your friends/colleagues who might be available. We do offer referral Bonus.
Thank you.
Kind Regards,
Harris Kaushik
Clinical Recruiter
Integrated Resources, Inc.
IT Life Sciences Allied Healthcare CRO
DIRECT # - (650)-399-0891
Gold Seal JCAHO Certified for Health Care Staffing
"INC 5000's FASTEST GROWING, PRIVATELY HELD COMPANIES" (8th Year in a Row)
About Integrated Resources
Sourced by ZipRecruiter
Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Edison, NJ, US
Year founded
1996