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Complaint Handling Jobs in Indiana (NOW HIRING)

NFI Industries

Material Handler

South Bend, IN · On-site

$16.50 - $19.75/hr

Performs various material handling duties manually or using a hand truck within the facility ... complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action ...

Summit BHC

Cook - Addiction Recovery

Henryville, IN · On-site

$13 - $17.25/hr

... concern or complaint of clients to dietician, supervisor or manager. * Assists with receiving and checking in food/supplies to ensure proper handling and storage. EDUCATION/EXPERIENCE/SKILL ...

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Complaint Handling information

What is complaint handling?

Complaint handling refers to the process organizations use to receive, review, investigate, and resolve complaints from customers, clients, or stakeholders. The goal is to address concerns efficiently and fairly, ensuring customer satisfaction while identifying areas for improvement. Effective complaint handling often involves clear procedures, prompt responses, and thorough documentation to prevent similar issues in the future.

How does a complaint handling specialist typically collaborate with other departments to resolve customer issues?

A Complaint Handling specialist works closely with multiple departments such as Quality Assurance, Customer Service, and Product Development to investigate and resolve customer complaints. They gather relevant information, coordinate with technical teams to analyze root causes, and ensure timely communication with the customer throughout the process. Effective collaboration helps streamline resolutions and improves overall customer satisfaction. Regular meetings and clear documentation are essential to maintain alignment and track progress on complaint cases.

What are the key skills and qualifications needed to thrive in complaint handling, and why are they important?

To excel in Complaint Handling, you need strong problem-solving abilities, attention to detail, and a background in customer service or relevant industry experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and knowledge of regulatory compliance standards is typically required. Excellent communication, patience, and conflict resolution skills help you effectively address customer concerns and de-escalate tense situations. These skills ensure timely and satisfactory resolutions, help maintain customer trust, and support regulatory compliance.

What is the difference between Complaint Handling vs Customer Service Representative?

AspectComplaint HandlingCustomer Service Representative
Required CredentialsBasic customer service skills, sometimes certifications in conflict resolutionCustomer service training, communication skills
Work EnvironmentCall centers, support desks, online chatRetail stores, call centers, online support
Employer & Industry UsageBusinesses handling customer complaints across industriesRetail, telecom, hospitality, various service sectors
Common Search & ComparisonFocused on resolving specific complaintsProviding general assistance and information

Complaint Handling specialists focus on resolving specific customer complaints, often requiring conflict resolution skills. Customer Service Representatives provide broader support, assisting with general inquiries and service issues. While both roles involve communication and customer interaction, Complaint Handling is more specialized in addressing and resolving complaints efficiently.

What are popular job titles related to Complaint Handling jobs in Indiana?

For Complaint Handling jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Complaint Handling jobs in Indiana look for?

The top searched job categories for Complaint Handling jobs in Indiana are:

Complaint Handling jobs near you
Infographic showing various Complaint Handling job openings in Indiana as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 83% In-person, and 17% Remote job distribution.

Shift Manager - Hiring Immediately

Java House

Indianapolis, IN

$13/hr

Full-time, Part-time

PTO

Re-posted 18 days ago

Job description

Shift Manager

$13/hr + tips Starting at $13/hour + Tips. In-depth training and development program. Discount on Java House coffee and other items. Coffee on us while on shift.Accrued PTO. Upward mobility at a growing company. Internship opportunities.

JAVA HOUSE SHIFT MANAGER
At Java House, we’re known for having amazingly smooth coffee, a great atmosphere, and excellent customer service. We’re looking for individuals whom want to work for an organization where upward mobility and growth is unlimited.
  • Part-time & Full-time
  • Location: 
  • Pay: $13/hour + Tips 
  • Job Type: Non-Exempt

HIGHLIGHTS/OPPORTUNITIES
  • In-depth training and development program
  • Discount on Java House coffee and other items
  • Coffee on us while on shift
  • Accrued PTO
  • Upward mobility at a growing company
  • Internship opportunities
PRIMARY RESPONSIBILITIES:
The successful candidate’s responsibilities will include, but not be limited to:
  • Craft coffee, tea, or food items based on customer order
  • Manage small team of Baristas on shift by ensuring Barista team is setup to provide Java House experience for customers
  • Assist in handle escalated customer interactions
  • Provide an energetic and uplifting experience for team and customers
  • Educate and inform customers of differences between roasts, types of coffee, and other product
  • Operate and manage cash register and card payment systems
  • Effectively communicate with coworkers and customers
  • Cash handling – consolidating tips into the cash drawer, counting, and balancing the cash drawer after each shift, recognizing counterfeit moneys
  • Equipment troubleshooting – should be knowledgeable about all equipment used, and capable of basic troubleshooting
  • Complaint resolution – handling guest feedback in a productive and positive way
  • Product integrity – managing the rotation, expiration, and changing over of all products to ensure all product is excellent
  • Upholding Java House policies and procedures
  • Inventory Management 
  • Managing Labor – ensuring shift is running smoothly and working through all priorities (including but not limited to customer support, cleaning, cash management, inventory management, additional store manager direction, etc.)
 MINIMUM QUALIFICATIONS:
  • Maintain regular attendance
  • Availability to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
  • Meet store operating policies and standards
  • Engage with and understand our customers
  • Available to perform many different tasks within the store during each shift
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
  • Ability to understand and carry out oral and written instructions
  • Ability to build relationships
  • Strong interpersonal skills
  • Ability to work as part of a team 
  • Ability to work in fast-paced environment
Java House is an equal opportunity employer committed to hiring a diverse work team.

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