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Chat Support Specialist Jobs (NOW HIRING)

Lightspeed HQ

Live Chat Support

Providence, RI · Remote

We are seeking a professional, customer-focused, and detail-oriented Live Chat Support Specialist to join our customer support team. This role is responsible for assisting customers through live chat ...

New

CannaSense Total Wellness

Entry Level Chat Support

$18.50 - $24.25/hr

CannaSense Total Wellness Cultivating Responsible Cannabis Use CannaSense Total Wellness is currently training volunteers across the country to help man our chat support system. You do not have to be ...

PrideStaff

Chat and Ticket Support Specialist

Plano, TX · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • PTO

CHAT AND TICKET SUPPORT SPECIALIST Are you a customer service enthusiast with a knack for problem-solving and a passion for creating exceptional customer experiences? We're looking for a dedicated ...

Zelis

Client Support Specialist

Atlanta, GA · On-site

$19 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Chat Support Specialist The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...

Zelis

Client Support Specialist

Morristown, NJ · On-site

$19 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Chat Support Specialist The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...

Zelis

Client Support Specialist

Plano, TX · On-site

$19 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Chat Support Specialist The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...

Zelis

Client Support Specialist

Saint Petersburg, FL · On-site

$19 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Chat Support Specialist The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...

Zelis

Client Support Specialist

Saint Louis, MO · On-site

$19 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Chat Support Specialist The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...

Fabric

Customer Support Specialist

New York, NY · On-site +1

$60K - $78K/yr

Customer Support Specialist Financial Services and Mobile App Chat Support Customer Support plays a central role in how families experience Fabric by Gerber Life. As we continue building financial ...

New

Fabric

Customer Support Specialist

New York, NY · Remote

$60K - $78K/yr

Customer Support Specialist Financial Services and Mobile App Chat Support Customer Support plays a central role in how families experience Fabric by Gerber Life. As we continue building financial ...

Posted today

The Global Talent Co

Client Support Specialist

$18.50 - $24.75/hr

CLIENT SUPPORT SPECIALIST Full-time (40hrs per week) / Remote / Latam Check out The Global Talent ... Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner.

AT and T

Chat Support Sales Representative (In-Center)

Miami, FL · On-site

$20.16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Support Chat Specialist, you will assist customers through digital channels, including online chat and social media, addressing questions and concerns in sales, service, retention ...

AT&T

Chat Support Sales Representative (In-Center)

Miami, FL

$20.16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Along with paid training, our Customer Support Chat Specialists earn $20.16 per hour and up to $1000/month in additional commission if all sales goals are met. Not to mention all the other amazing ...

New

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All JobsChat Support Specialist Jobs

Chat Support Specialist information

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$12

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$45

How much do chat support specialist jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for chat support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a chat support specialist, and why are they important?

To thrive as a Chat Support Specialist, you need excellent written communication skills, problem-solving ability, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms like Zendesk or LiveChat, and ticketing systems is typically required. Strong multitasking, patience, and active listening set outstanding candidates apart in this role. These skills and qualities are crucial for delivering efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty.

What does a chat support specialist do?

A Chat Support Specialist is responsible for assisting customers through online chat platforms, providing real-time support and resolving inquiries or issues related to products, services, or accounts. They communicate with customers via chat to offer information, troubleshoot problems, and ensure customer satisfaction. This role requires excellent written communication skills, patience, and the ability to multitask while handling multiple chats simultaneously.

What are some common challenges faced by chat support specialists and how can they be managed?

Chat Support Specialists often handle multiple conversations simultaneously, which can be challenging when balancing speed with accuracy. Managing high volumes of inquiries, addressing complex or emotionally charged customer concerns, and maintaining a friendly tone in text-based communication are common hurdles. Effective time management, familiarity with common issues and solutions, and leveraging support tools or templates can help manage these challenges. Regular training and feedback from supervisors also play a crucial role in skill development and job satisfaction.
More about Chat Support Specialist jobs

What cities are hiring for Chat Support Specialist jobs?

Cities with the most Chat Support Specialist job openings:

Who are the top companies hiring for Chat Support Specialist jobs?

The top employers for Chat Support Specialist jobs are:

What states have the most Chat Support Specialist jobs?

States with the most job openings for Chat Support Specialist jobs include:

What job categories do people searching Chat Support Specialist jobs look for?

The top searched job categories for Chat Support Specialist jobs are:

Chat Support Specialist jobs near you
Infographic showing various Chat Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Live Chat Support

Lightspeed HQ

Providence, RI • Remote

Full-time

Posted 2 days ago

New

Job description

We are seeking a professional, customer-focused, and detail-oriented Live Chat Support Specialist to join our customer support team. This role is responsible for assisting customers through live chat, answering questions, resolving routine issues, providing accurate information, and ensuring a positive customer experience.

The ideal candidate has excellent written communication skills, strong problem-solving abilities, patience, and the ability to manage multiple conversations efficiently in a fast-paced remote environment.

Key Responsibilities

  • Respond promptly and professionally to customers through live chat and other approved digital communication channels.
  • Answer questions regarding products, services, accounts, orders, billing, and company policies.
  • Identify customer needs and provide accurate information and appropriate solutions.
  • Troubleshoot basic account, product, service, or technical issues.
  • Guide customers through step-by-step solutions when appropriate.
  • Escalate complex or unresolved issues to the appropriate department or supervisor.
  • Manage multiple customer conversations while maintaining accuracy and professionalism.
  • Document customer interactions, issues, resolutions, and follow-up requirements in the appropriate systems.
  • Follow up with customers when additional assistance or information is required.
  • Maintain up-to-date knowledge of company products, services, policies, and procedures.
  • Identify recurring customer concerns and communicate trends to management.
  • Collaborate with customer service, technical support, sales, and other internal teams.
  • Protect customer information and follow company confidentiality and data-security policies.
  • Meet established response-time, quality, customer-satisfaction, and productivity standards.
  • Participate in training, coaching, and ongoing professional development.

Qualifications

  • High school diploma or equivalent required.
  • Previous experience in customer service, live chat support, call center operations, technical support, or a related position preferred.
  • Excellent written and verbal communication skills.
  • Strong typing, grammar, spelling, and attention-to-detail skills.
  • Excellent problem-solving and critical-thinking abilities.
  • Ability to remain professional and patient when handling difficult customer situations.
  • Comfortable using computers, web-based applications, CRM platforms, and chat-support systems.
  • Ability to learn new software, products, and procedures quickly.
  • Strong organizational and multitasking skills.
  • Ability to work independently while collaborating effectively with a remote team.