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Chat Support Specialist Jobs (NOW HIRING)

The Global Talent Co

Client Support Specialist

$18.50 - $24.75/hr

CLIENT SUPPORT SPECIALIST Full-time (40hrs per week) / Remote / Latam Check out The Global Talent ... Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner.

FirstLight

Customer Support Specialist

Portsmouth, NH · On-site

$22 - $25/hr

Customer Support Specialist FirstLight is seeking a Customer Service Specialist to join our growing ... chat support, provisioning, repair, contract renewals, reporting and other duties as assigned.

FirstLight

Customer Support Specialist

Victor, NY · On-site

$22 - $25/hr

Customer Support Specialist FirstLight is seeking a Customer Service Specialist to join our growing ... chat support, provisioning, repair, contract renewals, reporting and other duties as assigned.

Zelis

Client Support Specialist

Saint Petersburg, FL · On-site

$17 - $23/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...

Zelis Healthcare, LLC

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.50/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...

Zelis

Client Support Specialist

Plano, TX

$17.25 - $23.25/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...

Zelis

Client Support Specialist

Morristown, NJ · On-site

$18.50 - $25/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...

Zelis

Client Support Specialist

Boston, MA

$19.50 - $26.25/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...

Aquent

Accounting Support

Campbell, CA · On-site +1

$34/hr

May 13, 2026 We are seeking experienced finance professionals to provide omnichannel chat support for SMB (small and medium-sized business) owners. This role involves answering both general help ...

Zelis

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...

Zelis

Client Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...

Zelis

Client Support Specialist

Saint Louis, MO · On-site

$17.50 - $23.50/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...

Motivosity

Product Support Specialist

Lehi, UT · On-site

$42K - $50K/yr

Come join Motivosity as a Product Support Specialist! Maybe you're already at a cool company, but ... Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues ...

Motivosity

Product Support Specialist

Lehi, UT

$42K - $50K/yr

Come join Motivosity as a Product Support Specialist! Maybe you're already at a cool company, but ... Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues ...

Motivosity

Product Support Specialist

Lehi, UT · On-site

$42K - $50K/yr

Come join Motivosity as a Product Support Specialist! Maybe you're already at a cool company, but ... Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues ...

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All JobsChat Support Specialist Jobs

Chat Support Specialist information

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$12

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$45

How much do chat support specialist jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for chat support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Support Specialist, and why are they important?

To thrive as a Chat Support Specialist, you need excellent written communication skills, problem-solving ability, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms like Zendesk or LiveChat, and ticketing systems is typically required. Strong multitasking, patience, and active listening set outstanding candidates apart in this role. These skills and qualities are crucial for delivering efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty.

What does a Chat Support Specialist do?

A Chat Support Specialist is responsible for assisting customers through online chat platforms, providing real-time support and resolving inquiries or issues related to products, services, or accounts. They communicate with customers via chat to offer information, troubleshoot problems, and ensure customer satisfaction. This role requires excellent written communication skills, patience, and the ability to multitask while handling multiple chats simultaneously.

What are some common challenges faced by Chat Support Specialists and how can they be managed?

Chat Support Specialists often handle multiple conversations simultaneously, which can be challenging when balancing speed with accuracy. Managing high volumes of inquiries, addressing complex or emotionally charged customer concerns, and maintaining a friendly tone in text-based communication are common hurdles. Effective time management, familiarity with common issues and solutions, and leveraging support tools or templates can help manage these challenges. Regular training and feedback from supervisors also play a crucial role in skill development and job satisfaction.
More about Chat Support Specialist jobs
What cities are hiring for Chat Support Specialist jobs? Cities with the most Chat Support Specialist job openings:
Who are the top companies hiring for Chat Support Specialist jobs? The top employers for Chat Support Specialist jobs are:
What states have the most Chat Support Specialist jobs? States with the most job openings for Chat Support Specialist jobs include:
What job categories do people searching Chat Support Specialist jobs look for? The top searched job categories for Chat Support Specialist jobs are:
Chat Support Specialist jobs near you
Infographic showing various Chat Support Specialist job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 72% In-person, 11% Hybrid, and 17% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.
Client Support Specialist

Client Support Specialist

The Global Talent Co

Remote

$18.50 - $24.75/hr

Full-time

Posted 18 days ago

Job description

CLIENT SUPPORT SPECIALIST
Full-time (40hrs per week) / Remote / Latam
Check out The Global Talent Co.'s talent network: https://www.globaltalent.co/network
The role:
You will work with a fast-growing company that delivers ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. Unlike traditional customer support, a single issue can impact hundreds of meals, multiple stakeholders, and critical service commitments, making accuracy, responsiveness, and operational excellence essential to success.
As a Client Support Specialist, you will serve as the frontline of the Customer Experience team, managing client inquiries, processing orders, maintaining customer accounts, and resolving operational issues while delivering an exceptional customer experience.
Position: Client Support Specialist (Full-Time)
Seeking a highly organized and detail-oriented Client Support Specialist to support business clients through order management, customer communication, and operational issue resolution. The ideal candidate has experience working in high-volume customer support environments, thrives in fast-paced operations, and takes full ownership of customer outcomes.
Responsibilities:
Order Support & Processing
  • Perform order entry, modifications, and account updates using Shopify and internal systems.
  • Process remakes, replacements, and credit requests accurately while meeting established SLAs.
  • Investigate missing, damaged, incorrect, or delayed deliveries and coordinate appropriate resolutions.
  • Monitor active orders and proactively communicate updates to customers.
  • Partner with Logistics, Fulfillment, and Operations teams to resolve order-related issues.
Inbox & Ticket Management
  • Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner.
  • Prioritize customer issues based on business impact, urgency, and service level commitments.
  • Maintain accurate ticket documentation and ensure customer inquiries are fully resolved.
  • Meet established SLAs for first response time, resolution time, and ticket quality.
  • Effectively manage multiple priorities while maintaining exceptional accuracy.
Client Account Support
  • Support onboarding activities for new client accounts, including account setup and verification.
  • Maintain accurate customer records, contact information, delivery details, and account preferences.
  • Develop familiarity with assigned customer accounts and their operational requirements.
  • Support day-to-day client communication and account management activities.
Escalation Management
  • Gather complete order, shipment, and account information before escalating issues.
  • Clearly document issues and provide detailed context for internal stakeholders.
  • Follow up on escalated cases to ensure timely resolution and customer communication.
  • Escalate operational risks and service failures appropriately.
Customer Communication
  • Respond to inquiries related to orders, billing, deliveries, products, and account management.
  • Deliver professional, empathetic, and solution-oriented written communication.
  • Utilize approved SOPs, templates, macros, and knowledge base resources.
  • Provide proactive communication during service disruptions, delays, and operational incidents.
Process Improvement & Knowledge Management
  • Utilize internal documentation and knowledge base resources to resolve customer inquiries.
  • Identify recurring customer issues, operational trends, and process gaps.
  • Recommend improvements to processes and internal documentation.
  • Participate in testing and refining new workflows, tools, and operational processes.
Requirements:
  • 3+ years of experience in Customer Support, Client Services, Customer Success, Account Support, or similar customer-facing roles.
  • Experience managing high-volume support inboxes while maintaining exceptional attention to detail.
  • Live chat support experience is required.
  • Strong written and verbal English communication skills.
  • Experience supporting business clients or complex customer accounts is preferred.
  • Experience using HubSpot or similar CRM platforms is strongly preferred.
  • Experience using Shopify or similar order management systems is preferred.
  • Proficiency with Google Workspace, Slack, Microsoft Office, and business communication tools.
  • Exceptional attention to detail and accuracy.
  • Strong sense of ownership and accountability.
  • Excellent organizational and time management skills.
  • Ability to prioritize multiple requests in a fast-paced environment.
  • Strong problem-solving and critical-thinking abilities.
  • Comfortable working independently in a remote environment.
  • Ability to build strong relationships with business customers.
  • Proactive mindset with the ability to identify issues before they escalate.
Nice to Have:
  • Experience supporting B2B, Enterprise, Hospitality, Healthcare, Education, or Institutional clients.
  • Experience working in Food, Logistics, Fulfillment, Subscription, or E-commerce companies.
  • Experience managing a portfolio of customer accounts.
  • Experience partnering closely with Operations, Supply Chain, or Logistics teams.
  • Familiarity with HubSpot, Shopify, Zendesk, Gorgias, or similar customer support platforms.
About us:
The company provides ready-to-heat meal solutions for organizations across corporate offices, healthcare facilities, schools, and residential communities. By combining operational excellence with exceptional customer service, the team ensures every client receives reliable support and seamless service throughout their experience.
Customer Experience plays a critical role in the business, serving as the bridge between clients and internal operational teams to ensure issues are resolved efficiently while maintaining the highest service standards.

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