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Chat Support Specialist Jobs (NOW HIRING)

The Global Talent Co

Client Support Specialist

$18.50 - $24.75/hr

CLIENT SUPPORT SPECIALIST Full-time (40hrs per week) / Remote / Latam Check out The Global Talent ... Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner.

PerkSpot

Customer Support Specialist

Chicago, IL · On-site

$21.10/hr

PerkSpot is searching for a Customer Support Specialist to join our Customer Support team! At ... Knowledge of Zendesk and background in IM/chat support preferred * Exceptional written and verbal ...

PerkSpot

Customer Support Specialist

Chicago, IL · On-site

$21.10/hr

PerkSpot is searching for a Customer Support Specialist to join our Customer Support team! At ... Provide exceptional and timely support to customers via phone, email, and live chat * Document ...

FirstLight

Customer Support Specialist

Portsmouth, NH · On-site

$22 - $25/hr

Customer Support Specialist FirstLight is seeking a Customer Service Specialist to join our growing ... chat support, provisioning, repair, contract renewals, reporting and other duties as assigned.

FirstLight

Customer Support Specialist

Victor, NY · On-site

$22 - $25/hr

Customer Support Specialist FirstLight is seeking a Customer Service Specialist to join our growing ... chat support, provisioning, repair, contract renewals, reporting and other duties as assigned.

Aquent

Accounting Support

Campbell, CA · On-site +1

$34/hr

May 13, 2026 We are seeking experienced finance professionals to provide omnichannel chat support for SMB (small and medium-sized business) owners. This role involves answering both general help ...

Zelis

Client Support Specialist

Plano, TX

$17.25 - $23.25/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...

Zelis

Client Support Specialist

Saint Petersburg, FL

$17 - $23/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...

Zelis

Client Support Specialist

Morristown, NJ

$18.50 - $25/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...

Zelis

Client Support Specialist

Boston, MA

$19.50 - $26.25/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...

Zelis

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...

Zelis

Client Support Specialist

Saint Louis, MO

$17.50 - $23.50/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...

Zelis

Client Support Specialist

Atlanta, GA

$17.25 - $23.25/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...

Collabera LLC

Technical Support Specialist

Chandler, AZ · On-site

Job Title: Technical Support Specialist Location: Chandler,AZ Work Arrangement: 4 day in office ... Chat channels provide technology support for up to 2 clients simultaneously. * Client Care is our ...

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All JobsChat Support Specialist Jobs

Chat Support Specialist information

See salary details

$12

$24

$45

How much do chat support specialist jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for chat support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Support Specialist, and why are they important?

To thrive as a Chat Support Specialist, you need excellent written communication skills, problem-solving ability, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms like Zendesk or LiveChat, and ticketing systems is typically required. Strong multitasking, patience, and active listening set outstanding candidates apart in this role. These skills and qualities are crucial for delivering efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty.

What does a Chat Support Specialist do?

A Chat Support Specialist is responsible for assisting customers through online chat platforms, providing real-time support and resolving inquiries or issues related to products, services, or accounts. They communicate with customers via chat to offer information, troubleshoot problems, and ensure customer satisfaction. This role requires excellent written communication skills, patience, and the ability to multitask while handling multiple chats simultaneously.

What are some common challenges faced by Chat Support Specialists and how can they be managed?

Chat Support Specialists often handle multiple conversations simultaneously, which can be challenging when balancing speed with accuracy. Managing high volumes of inquiries, addressing complex or emotionally charged customer concerns, and maintaining a friendly tone in text-based communication are common hurdles. Effective time management, familiarity with common issues and solutions, and leveraging support tools or templates can help manage these challenges. Regular training and feedback from supervisors also play a crucial role in skill development and job satisfaction.
More about Chat Support Specialist jobs
What cities are hiring for Chat Support Specialist jobs? Cities with the most Chat Support Specialist job openings:
Who are the top companies hiring for Chat Support Specialist jobs? The top employers for Chat Support Specialist jobs are:
What states have the most Chat Support Specialist jobs? States with the most job openings for Chat Support Specialist jobs include:
What job categories do people searching Chat Support Specialist jobs look for? The top searched job categories for Chat Support Specialist jobs are:
Chat Support Specialist jobs near you
Infographic showing various Chat Support Specialist job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 72% In-person, 11% Hybrid, and 17% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Online Chat Specialist (Entry Level)

Life Church Victorvillle

New York, NY • Remote

$28 - $35/hr

Full-time

Posted 26 days ago

Job description

We are looking for a highly motivated and customer-oriented Online Chat Specialist to join our team. In this role, you will be responsible for providing outstanding support to customers through digital communication platforms. You will engage with customers, answer their questions, resolve issues, and ensure a positive experience across various digital channels.

Key Responsibilities:

  • Respond to customer inquiries via live chat, email, or other digital communication platforms in a timely and professional manner.
  • Resolve customer issues, concerns, and inquiries related to products, services, or account information.
  • Provide accurate product and service information, guiding customers through troubleshooting steps and solutions.
  • Follow up on customer inquiries to ensure issues are resolved and satisfaction is achieved.
  • Maintain a high level of customer satisfaction through prompt and courteous service.
  • Document and track all customer interactions in the company's CRM or support software.
  • Collaborate with other departments (e.g., sales, technical support, etc.) to escalate complex issues when needed.
  • Ensure that all communication complies with company policies and standards.
  • Contribute to the improvement of digital support processes, identifying trends or frequent issues and suggesting improvements.

Skills and Qualifications:

  • Proven experience in a customer service or support role, particularly in digital chat support.
  • Excellent written communication skills with the ability to convey information clearly and professionally.
  • Problem-solving skills to address customer concerns effectively and efficiently.
  • Ability to multi-task and manage time well in a fast-paced environment.
  • Proficient in using chat support software, CRM systems, and other digital tools.
  • Strong attention to detail and accuracy in entering customer information and tracking interactions.
  • Empathy and patience when interacting with customers.
  • Ability to work both independently and as part of a team.
  • Knowledge of company products and services or the willingness to learn.
  • Fluency in English (additional languages are a plus).

Preferred Qualifications:

  • Experience with LiveChat, Zendesk, Intercom, or similar digital support platforms.
  • Familiarity with social media and other customer service channels (e.g., Twitter, Facebook, etc.).
  • Knowledge of SEO best practices or digital marketing principles (optional but beneficial).

Work Environment:

  • Remote work opportunity, with flexibility in hours.
  • Full-time/Part-time positions available.
  • Competitive salary and benefits package.