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Remote Salesforce Support Jobs (NOW HIRING)

Hermitage Infotech

Salesforce Release Manager

NJ · Remote

D 2 - Salesforce Release Manager Remote position PT timing zone. A proven Salesforce Release ... Support Team - Coordinate Salesforce Release Calls, and Support Activities Should have strong ...

Hermitage Infotech

Salesforce Release Manager

NJ · On-site +1

D 2 - Salesforce Release Manager Remote position PT timing zone. A proven Salesforce Release ... Support Team - Coordinate Salesforce Release Calls, and Support Activities Should have strong ...

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Remote Salesforce Support information

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$40.5K

$98.9K

$155K

How much do remote salesforce support jobs pay per year?

As of Jun 4, 2026, the average yearly pay for remote salesforce support in the United States is $98,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $119,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Salesforce Support professional, and why are they important?

To thrive as a Remote Salesforce Support professional, you need a strong understanding of Salesforce CRM platforms, troubleshooting skills, and familiarity with business processes, often backed by Salesforce certifications such as Salesforce Administrator (ADM 201). Expertise in Salesforce Service Cloud, Lightning Experience, case management tools, and remote support software is typically required. Excellent communication, problem-solving abilities, and customer service orientation are critical soft skills for success in this role. These competencies ensure timely resolution of client issues, high user satisfaction, and effective remote collaboration.

What are some common challenges faced by professionals in a Remote Salesforce Support role, and how can they be addressed?

Remote Salesforce Support professionals often encounter challenges such as troubleshooting complex user issues without direct physical access to users’ devices, managing multiple support requests simultaneously, and staying updated on frequent Salesforce updates and features. To address these challenges, it’s helpful to maintain strong communication with users through clear documentation and regular check-ins, leverage screen sharing and remote access tools for efficient problem-solving, and participate in ongoing Salesforce training or certification programs. Collaboration with other IT and Salesforce teams is also crucial for resolving escalated issues and sharing best practices.

What is Remote Salesforce Support?

Remote Salesforce Support refers to professional assistance provided by experts to help organizations manage, troubleshoot, and optimize their Salesforce platform from a remote location. These support specialists resolve technical issues, customize Salesforce features, and provide guidance on best practices without needing to be physically present at the client's office. This service can include user training, integration help, system updates, and ongoing maintenance to ensure Salesforce runs smoothly and efficiently for the business.

What is the difference between Remote Salesforce Support vs Remote Salesforce Administrator?

AspectRemote Salesforce SupportRemote Salesforce Administrator
CertificationsSalesforce Support certifications, basic admin skillsSalesforce Admin Certification, advanced admin skills
Work EnvironmentCustomer support, troubleshooting, issue resolutionSystem configuration, user management, process automation
Employer & Industry UsageCustomer service teams, CRM support providersInternal companies, CRM management teams
Common Search/ComparisonYesYes

Remote Salesforce Support primarily focuses on assisting users with issues and troubleshooting within Salesforce, requiring support certifications and customer service skills. In contrast, Remote Salesforce Administrators handle system configuration, user management, and automation tasks, often holding Salesforce Admin certifications. While both roles work remotely and within the Salesforce ecosystem, Support roles emphasize problem-solving and user assistance, whereas Administrator roles involve system setup and maintenance.

More about Remote Salesforce Support jobs
What cities are hiring for Remote Salesforce Support jobs? Cities with the most Remote Salesforce Support job openings:
What are the most commonly searched types of Salesforce Support jobs? The most popular types of Salesforce Support jobs are:
What states have the most Remote Salesforce Support jobs? States with the most job openings for Remote Salesforce Support jobs include:
What job categories do people searching Remote Salesforce Support jobs look for? The top searched job categories for Remote Salesforce Support jobs are:
Remote Salesforce Support jobs near you
Infographic showing various Remote Salesforce Support job openings in the United States as of May 2026, with employment types broken down into 67% Full Time, 11% Part Time, and 22% Contract. Highlights an 100% Remote job distribution, with an average salary of $98,862 per year, or $47.5 per hour.
Salesforce Support Analyst

Salesforce Support Analyst

Diversified Services Network

Mossville, IL • Remote

$70K - $74K/yr

Full-time

Medical, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Diversified Services Network, Inc. (DSN) DSN is seeking a full-time Salesforce Support Analyst to join our team! We offer a fully remote work model, full benefits, PTO, 401k, and more.

If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company, let's talk! About The Role This is a Support Analyst position (not a Business Analyst or Developer role). You will support the Prioritize Service Event (PSC) program, which helps dealers receive service leads and generates significant revenue.

The role ensures seamless functionality, data integrity, and user satisfaction across the Aftermarket Sales (ASC) and Aftermarket Marketing (AMC) platforms. Job Responsibilities Provide second-level support (first-level answers calls, second-level resolves issues). Serve as the primary support contact for Salesforce communities delivering PSE services to dealers.

Understand how the Salesforce Communities (Aftermarket Sales and Aftermarket Marketing) work end-to-end. Analyze and troubleshoot issues related to Salesforce functionality, data flows, and system integrations. Collaborate with digital and external teams to resolve platform, data, and integration challenges.

Provide timely updates to MSORs on open support tickets to facilitate dealer communication. Work directly with dealers to resolve issues within the ASC and AMC communities. Education & Experience Bachelor's and/or master's degree with 2-4 years' experience supporting the Salesforce platform.

Required Skills Basic Salesforce knowledge; Salesforce Admin certification required , Platform certification highly preferred: Salesforce Administrator Certification, OR Salesforce Advanced Administrator or Platform Developer I Certification . Experience supporting Salesforce Communities or Experience Cloud.Familiarity with data integration tools and troubleshooting APIs or middleware. Knowledge of the Heroku platform and its integration with Salesforce.

Soft Skills Strong verbal and written communication skills. Demonstrated analytical, critical thinking, and problem-solving abilities. Proven ability to coordinate across multiple teams and stakeholders.

Benefits 401(k) Vision Insurance Disability insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Paid Holidays Pay Range Base pay: $70,000.00/yr - $74,000.00/yr (actual pay based on skills and experience). Employment Type: Full-time Seniority Level: Associate Job Function: Project Management and Business Development #J-18808-Ljbffr

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