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Remote Salesforce Support Jobs (NOW HIRING)

Gonzalez MD and Aswad MD Health

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Salesforce Architect

Miami, FL · Remote

$100 - $200/day

We are looking for experienced Salesforce professionals or a small remote implementation team based in Mexico or LATAM to help us design, build, document, validate, and support our Salesforce ...

Lennar

Salesforce Support Analyst II (Remote)

They are seeking a Salesforce Support Analyst II to provide intermediate technical support for Salesforce users, manage internal client relationships, and mentor junior analysts while ensuring ...

Lennar

Salesforce Support Analyst II (Remote)

They are seeking a Salesforce Support Analyst II to provide intermediate technical support for Salesforce users, manage internal client relationships, and mentor junior analysts while ensuring ...

Hermitage Infotech

Salesforce Release Manager

NJ · On-site +1

D 2 - Salesforce Release Manager Remote position PT timing zone. A proven Salesforce Release ... Support Team - Coordinate Salesforce Release Calls, and Support Activities Should have strong ...

Hermitage Infotech

Salesforce Release Manager

NJ · Remote

D 2 - Salesforce Release Manager Remote position PT timing zone. A proven Salesforce Release ... Support Team - Coordinate Salesforce Release Calls, and Support Activities Should have strong ...

ICONMA

Customer Service Representative

$16.50 - $22.25/hr

... their Remote location. Responsibilities: * Handle inbound HR inquiries (payroll, benefits, time tracking, employee relations, etc.) * Manage cases in Salesforce * Support HR operations in Workday

New

GPRS

Salesforce Administrator

Dallas, TX · On-site +1

Support the successful implementation and stabilization of Salesforce, Service Cloud, Marketing ... remote role with preference given to candidates who are located in Dallas, TX, Orlando, FL or near ...

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All JobsRemote Salesforce Support Jobs

Remote Salesforce Support information

See salary details

$40.5K

$98.9K

$155K

How much do remote salesforce support jobs pay per year?

As of Jun 24, 2026, the average yearly pay for remote salesforce support in the United States is $98,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $119,000.00 per year, depending on experience, location, and employer.

What is Remote Salesforce Support?

Remote Salesforce Support refers to professional assistance provided by experts to help organizations manage, troubleshoot, and optimize their Salesforce platform from a remote location. These support specialists resolve technical issues, customize Salesforce features, and provide guidance on best practices without needing to be physically present at the client's office. This service can include user training, integration help, system updates, and ongoing maintenance to ensure Salesforce runs smoothly and efficiently for the business.

Are there remote Salesforce jobs?

Yes, remote Salesforce support jobs are available and often involve assisting users with Salesforce platform issues, troubleshooting, and providing technical support. These roles typically require knowledge of Salesforce tools, certifications, and strong communication skills, and they can be performed from home or any remote location.

Is Salesforce laying off 4000 employees?

There are no publicly confirmed reports of Salesforce laying off 4,000 employees. Salesforce, including roles like Remote Salesforce Support, has experienced workforce changes in the past, but specific layoffs of that scale have not been verified. Job seekers should refer to official company statements or reputable news sources for accurate updates.

What are some common challenges faced by professionals in a Remote Salesforce Support role, and how can they be addressed?

Remote Salesforce Support professionals often encounter challenges such as troubleshooting complex user issues without direct physical access to users’ devices, managing multiple support requests simultaneously, and staying updated on frequent Salesforce updates and features. To address these challenges, it’s helpful to maintain strong communication with users through clear documentation and regular check-ins, leverage screen sharing and remote access tools for efficient problem-solving, and participate in ongoing Salesforce training or certification programs. Collaboration with other IT and Salesforce teams is also crucial for resolving escalated issues and sharing best practices.

What is the difference between Remote Salesforce Support vs Remote Salesforce Administrator?

AspectRemote Salesforce SupportRemote Salesforce Administrator
CertificationsSalesforce Support certifications, basic admin skillsSalesforce Admin Certification, advanced admin skills
Work EnvironmentCustomer support, troubleshooting, issue resolutionSystem configuration, user management, process automation
Employer & Industry UsageCustomer service teams, CRM support providersInternal companies, CRM management teams
Common Search/ComparisonYesYes

Remote Salesforce Support primarily focuses on assisting users with issues and troubleshooting within Salesforce, requiring support certifications and customer service skills. In contrast, Remote Salesforce Administrators handle system configuration, user management, and automation tasks, often holding Salesforce Admin certifications. While both roles work remotely and within the Salesforce ecosystem, Support roles emphasize problem-solving and user assistance, whereas Administrator roles involve system setup and maintenance.

Does Salesforce let you work remotely?

Salesforce support roles, including Salesforce Support, often offer remote work options depending on the company and position. Many companies using Salesforce also provide remote or hybrid work arrangements for support and administrative roles, especially with the increasing adoption of remote work tools and cloud-based platforms. Candidates should review specific job postings for remote work policies and required skills such as Salesforce certifications and support tools.

What are the key skills and qualifications needed to thrive as a Remote Salesforce Support professional, and why are they important?

To thrive as a Remote Salesforce Support professional, you need a strong understanding of Salesforce CRM platforms, troubleshooting skills, and familiarity with business processes, often backed by Salesforce certifications such as Salesforce Administrator (ADM 201). Expertise in Salesforce Service Cloud, Lightning Experience, case management tools, and remote support software is typically required. Excellent communication, problem-solving abilities, and customer service orientation are critical soft skills for success in this role. These competencies ensure timely resolution of client issues, high user satisfaction, and effective remote collaboration.

How much do entry level Salesforce remote jobs pay?

Entry-level remote Salesforce support roles typically offer salaries ranging from $50,000 to $70,000 annually, depending on location, company, and candidate skills. Certifications like Salesforce Administrator can enhance earning potential, and some positions may include benefits such as flexible schedules or training opportunities.
More about Remote Salesforce Support jobs
What cities are hiring for Remote Salesforce Support jobs? Cities with the most Remote Salesforce Support job openings:
What are the most commonly searched types of Salesforce Support jobs? The most popular types of Salesforce Support jobs are:
What states have the most Remote Salesforce Support jobs? States with the most job openings for Remote Salesforce Support jobs include:
What job categories do people searching Remote Salesforce Support jobs look for? The top searched job categories for Remote Salesforce Support jobs are:
Remote Salesforce Support jobs near you
Infographic showing various Remote Salesforce Support job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 6% Full Time, 89% Part Time, 2% Temporary, and 2% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $98,862 per year, or $47.5 per hour.

Salesforce Architect

Gonzalez MD and Aswad MD Health

Miami, FL • Remote

$100 - $200/day

Contractor

PTO

Posted 5 days ago

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Job description

Job Description: ENGLISH VERSION — Job Title Remote Salesforce Life Sciences / Clinical Trials Implementation Consultant Location Remote — Mexico / LATAM preferredMust be available for U.S. Eastern Time meetings. Job Type Contract / Remote / Project-BasedPart-time or full-time availability considered. Company Overview We are a U.S.-based clinical trial business building a Salesforce-powered operating system to support clinical trial workflows, site operations, patient recruitment, study management, reporting, and regulated data processes. We are looking for experienced Salesforce professionals or a small remote implementation team based in Mexico or LATAM to help us design, build, document, validate, and support our Salesforce ecosystem. This is not a basic Sales Cloud CRM project. We need people who understand healthcare, life sciences, clinical research, regulated data, audit trails, integrations, and secure workflows. Role Overview We are hiring Salesforce consultants, architects, admins, developers, integration specialists, QA testers, and validation/documentation resources to help implement Salesforce for clinical trial operations. The project may include Salesforce Health Cloud, Life Sciences Cloud, Experience Cloud, Service Cloud, Sales Cloud, custom objects, automation, integrations, reporting, dashboards, patient/site portals, and clinical trial workflow management. Ideal candidates will have experience with healthcare, life sciences, clinical trials, CROs, research sites, patient recruitment, eSource, CTMS, EDC, eConsent, ePRO/eCOA, EMR/EHR integrations, HIPAA, GxP, CSV, and 21 CFR Part 11. Open Roles We Are Considering We are open to hiring one strong individual, multiple contractors, or a small team. Relevant roles include:Salesforce Solution ArchitectSalesforce Technical ArchitectSalesforce Health Cloud / Life Sciences Cloud ConsultantSalesforce AdministratorSalesforce Flow BuilderApex / Lightning Web Components DeveloperSalesforce Integration DeveloperMuleSoft / API Integration SpecialistExperience Cloud DeveloperSalesforce QA TesterComputer System Validation / GxP Documentation SpecialistClinical Trial Business AnalystSalesforce Reporting / Tableau / Data Cloud SpecialistOngoing Salesforce Support / Managed Services Consultant Responsibilities Depending on role, responsibilities may include:Design and implement Salesforce architecture for clinical trial operations.Configure Salesforce objects, fields, flows, permissions, reports, dashboards, approval processes, and automations.Build workflows for studies, sites, patients/participants, referrals, recruitment, visits, tasks, documents, communications, and reporting.Support Health Cloud, Life Sciences Cloud, Experience Cloud, Service Cloud, Sales Cloud, or custom Salesforce configurations.Build secure portals for sites, patients, sponsors, vendors, or internal teams.Develop Apex, Lightning Web Components, APIs, integrations, and custom Salesforce functionality.Integrate Salesforce with systems such as CTMS, EDC, eSource, eConsent, ePRO/eCOA, EMR/EHR, labs, payment systems, document systems, or external databases.Support data migration, data cleanup, deduplication, and reporting.Create documentation including user stories, process maps, technical specifications, test scripts, release notes, and admin guides.Support regulated-system documentation, validation evidence, UAT, change control, audit trails, and traceability.Help create secure access models for PHI, PII, clinical data, study data, and operational data.Participate in remote meetings with U.S.-based leadership and clinical operations stakeholders. Required Qualifications Candidates must have:At least 3 years of hands-on Salesforce implementation experience.Strong experience with Salesforce configuration, automation, security, reporting, and user permissions.Ability to work remotely with clear communication and reliable availability.English communication skills sufficient for meetings, written documentation, and technical discussion.Spanish fluency preferred for Mexico/LATAM operations.Ability to provide verified Salesforce certifications or Trailhead credential verification.Ability to provide professional references.Experience working with U.S. clients or cross-border remote teams.Willingness to sign NDA, confidentiality agreement, IP assignment, and data protection agreements.Willingness to use named-user access only, MFA, secure tools, and controlled project environments. Strongly Preferred Qualifications The best candidates will have experience with:Salesforce Health CloudSalesforce Life Sciences CloudSalesforce Experience CloudClinical trial operationsClinical research sitesCROs, sponsors, or investigator sitesPatient recruitment workflowseSource, CTMS, EDC, eConsent, ePRO, eCOA, EMR/EHR, or lab integrationsHIPAA, PHI, PII, GxP, CSV, 21 CFR Part 11, audit trails, electronic signatures, or regulated recordsApex, LWC, SOQL, REST APIs, middleware, MuleSoft, ETL, or data integrationsSalesforce DevOps, Git, sandbox management, release management, and change controlTableau, Data Cloud, CRM Analytics, or advanced Salesforce reportingValidation documentation such as URS, FRS, risk assessments, test scripts, UAT evidence, traceability matrix, and release documentation Important Fit Requirement Please do not apply if your only Salesforce experience is basic sales pipeline management, lead entry, or end-user CRM usage. We need people who can actually build, configure, document, validate, integrate, and support Salesforce in a healthcare or clinical trial environment. Engagement Structure We prefer to begin with a paid discovery or blueprint phase before committing to a larger implementation. Initial work may include:Review of current clinical trial workflowsSalesforce architecture recommendationData model proposalSecurity model proposalIntegration planValidation and documentation planEstimated timeline and implementation roadmapBudget and staffing recommendation After the blueprint phase, selected candidates may be offered ongoing implementation or support work. Compensation Compensation will depend on role, experience, certifications, availability, and whether the applicant is an individual contractor or an implementation team. Please include your expected hourly rate or monthly rate in USD or MXN. Application Requirements To apply, please send:Resume or CVSalesforce Trailhead credential verification linkList of Salesforce certificationsSummary of healthcare, life sciences, or clinical trial experienceExamples of relevant Salesforce projects, with confidential information removedYour role: architect, admin, developer, QA, validation, integration, support, or team leadAvailability and time zoneExpected hourly or monthly rateTwo professional references from Salesforce implementation projects Screening Questions Please answer these questions when applying:Which Salesforce clouds have you implemented?Have you worked with Health Cloud or Life Sciences Cloud?Which Salesforce certifications do you currently hold?Are your certifications publicly verifiable through Salesforce Trailhead?Are you applying as an individual contractor or as a team/company?Are you available during U.S. Eastern Time business hours?What is your expected hourly or monthly rate? SPANISH VERSION — México / LATAM Título del Puesto Consultor Salesforce Remoto para Life Sciences / Clinical Trials / Ensayos Clínicos Ubicación Remoto — México / LATAM preferidoDebe tener disponibilidad para reuniones en horario de la Costa Este de Estados Unidos. Tipo de Contrato Contrato remoto / Proyecto / Prestación de serviciosSe considerará disponibilidad de medio tiempo o tiempo completo. Perfil de la Empresa Somos una empresa de ensayos clínicos basada en Estados Unidos. Estamos construyendo un sistema operativo basado en Salesforce para apoyar procesos de ensayos clínicos, operaciones de sitios de investigación, reclutamiento de pacientes, gestión de estudios, reportes, automatización e información regulada. Buscamos profesionales Salesforce o un pequeño equipo remoto en México o LATAM para ayudarnos a diseñar, construir, documentar, validar y dar soporte a nuestro ecosistema Salesforce. Este no es un proyecto básico de CRM o Sales Cloud. Necesitamos personas con experiencia real en implementación, automatización, integración, seguridad, documentación, datos regulados, auditoría y procesos relacionados con salud, ciencias de la vida o investigación clínica. Resumen del Puesto Estamos contratando consultores Salesforce, arquitectos, administradores, desarrolladores, especialistas en integración, QA, validación/documentación y analistas funcionales para implementar Salesforce en operaciones de ensayos clínicos. El proyecto puede incluir Salesforce Health Cloud, Life Sciences Cloud, Experience Cloud, Service Cloud, Sales Cloud, objetos personalizados, automatizaciones, integraciones, reportes, dashboards, portales para pacientes/sitios, flujos clínicos y gestión operativa. Los candidatos ideales tendrán experiencia en healthcare, life sciences, investigación clínica, CROs, sitios de investigación, reclutamiento de pacientes, eSource, CTMS, EDC, eConsent, ePRO/eCOA, EMR/EHR, HIPAA, GxP, CSV y 21 CFR Part 11. Roles que Estamos Considerando Estamos abiertos a contratar a una persona fuerte, varios contratistas o un equipo pequeño. Roles relevantes:Arquitecto de Soluciones SalesforceArquitecto Técnico SalesforceConsultor Salesforce Health Cloud / Life Sciences CloudAdministrador SalesforceEspecialista en Salesforce FlowDesarrollador Apex / Lightning Web ComponentsDesarrollador de Integraciones SalesforceEspecialista MuleSoft / APIsDesarrollador Experience CloudQA Tester SalesforceEspecialista en Validación CSV / GxP / Documentación RegulatoriaBusiness Analyst de Ensayos ClínicosEspecialista en Reportes / Tableau / Data CloudConsultor de Soporte Salesforce / Managed Services Responsabilidades Dependiendo del rol, las responsabilidades pueden incluir:Diseñar e implementar arquitectura Salesforce para operaciones de ensayos clínicos.Configurar objetos, campos, flows, permisos, reportes, dashboards, aprobaciones y automatizaciones.Construir flujos para estudios, sitios, pacientes/participantes, referidos, reclutamiento, visitas, tareas, documentos, comunicaciones y reportes.Apoyar implementaciones de Health Cloud, Life Sciences Cloud, Experience Cloud, Service Cloud, Sales Cloud o configuraciones personalizadas.Crear portales seguros para sitios, pacientes, sponsors, vendors o equipos internos.Desarrollar Apex, Lightning Web Components, APIs, integraciones y funcionalidad personalizada en Salesforce.Integrar Salesforce con sistemas como CTMS, EDC, eSource, eConsent, ePRO/eCOA, EMR/EHR, laboratorios, pagos, documentos o bases de datos externas.Apoyar migración de datos, limpieza de datos, deduplicación y reportes.Crear documentación como user stories, mapas de procesos, especificaciones técnicas, scripts de prueba, notas de release y guías administrativas.Apoyar documentación de sistemas regulados, evidencia de validación, UAT, control de cambios, audit trails y matriz de trazabilidad.Diseñar modelos de seguridad para PHI, PII, datos clínicos, datos de estudios y datos operativos.Participar en reuniones remotas con liderazgo y equipos clínicos basados en Estados Unidos. Requisitos Obligatorios Los candidatos deben tener:Mínimo 3 años de experiencia práctica implementando Salesforce.Experiencia sólida en configuración, automatización, seguridad, reportes y permisos de usuarios en Salesforce.Capacidad de trabajar remotamente con buena comunicación y disponibilidad confiable.Inglés suficiente para reuniones, documentación escrita y discusión técnica.Español fluido, especialmente para operaciones en México/LATAM.Capacidad de proporcionar certificaciones Salesforce verificables en Trailhead.Capacidad de proporcionar referencias profesionales.Experiencia trabajando con clientes de Estados Unidos o equipos remotos internacionales.Disposición para firmar NDA, acuerdo de confidencialidad, cesión de propiedad intelectual y acuerdos de protección de datos.Disposición para trabajar con acceso individual, MFA, herramientas seguras y ambientes controlados. Requisitos Deseables Se dará preferencia a candidatos con experiencia en:Salesforce Health CloudSalesforce Life Sciences CloudSalesforce Experience CloudOperaciones de ensayos clínicosSitios de investigación clínicaCROs, sponsors o investigator sitesReclutamiento de pacienteseSource, CTMS, EDC, eConsent, ePRO, eCOA, EMR/EHR o integraciones con laboratoriosHIPAA, PHI, PII, GxP, CSV, 21 CFR Part 11, audit trails, firmas electrónicas o registros reguladosApex, LWC, SOQL, REST APIs, middleware, MuleSoft, ETL o integraciones de datosSalesforce DevOps, Git, sandboxes, release management y control de cambiosTableau, Data Cloud, CRM Analytics o reportes avanzados en SalesforceDocumentación de validación como URS, FRS, análisis de riesgo, scripts de prueba, evidencia UAT, matriz de trazabilidad y documentación de release Requisito Importante de Perfil Por favor no aplicar si su única experiencia en Salesforce es uso básico de CRM, captura de leads, seguimiento comercial o manejo de pipeline. Necesitamos personas que realmente puedan construir, configurar, documentar, validar, integrar y dar soporte a Salesforce en un ambiente de salud, life sciences o ensayos clínicos. Estructura del Proyecto Preferimos iniciar con una fase pagada de descubrimiento o blueprint antes de comprometernos con una implementación más grande. El trabajo inicial puede incluir:Revisión de flujos actuales de ensayos clínicosRecomendación de arquitectura SalesforcePropuesta de modelo de datosPropuesta de modelo de seguridadPlan de integracionesPlan de validación y documentaciónEstimación de tiempos y roadmap de implementaciónRecomendación de presupuesto y equipo necesario Después de la fase inicial, los candidatos seleccionados podrán recibir trabajo adicional de implementación o soporte. Compensación La compensación dependerá del rol, experiencia, certificaciones, disponibilidad y si el candidato aplica como contratista individual o como equipo/empresa. Favor de incluir su tarifa por hora o mensual esperada en USD o MXN. Requisitos para Aplicar Para aplicar, enviar:CV o resumeLink de verificación de credenciales Salesforce TrailheadLista de certificaciones SalesforceResumen de experiencia en healthcare, life sciences o ensayos clínicosEjemplos de proyectos Salesforce relevantes, eliminando información confidencialRol al que aplica: arquitecto, admin, developer, QA, validación, integración, soporte o líder de equipoDisponibilidad y zona horariaTarifa esperada por hora o mensual Favor de responder estas preguntas al aplicar:¿Qué nubes de Salesforce ha implementado?¿Qué certificaciones Salesforce tiene actualmente?¿Sus certificaciones son verificables públicamente en Salesforce Trailhead?¿Está aplicando como contratista individual o como equipo/empresa?¿Tiene