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Remote Salesforce Support Jobs in Illinois (NOW HIRING)

Clarity Partners LLC

Salesforce Tester

Chicago, IL · Remote

$90K - $125K/yr

... support continuous improvement initiatives across the Salesforce platform. This position will report in a remote setting with some travel. Responsibilities: * Design, develop, and execute ...

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All JobsSalesforce Support JobsRemote Salesforce Support JobsRemote Salesforce Support Jobs in Illinois

Remote Salesforce Support information

What is Remote Salesforce Support?

Remote Salesforce Support refers to professional assistance provided by experts to help organizations manage, troubleshoot, and optimize their Salesforce platform from a remote location. These support specialists resolve technical issues, customize Salesforce features, and provide guidance on best practices without needing to be physically present at the client's office. This service can include user training, integration help, system updates, and ongoing maintenance to ensure Salesforce runs smoothly and efficiently for the business.

What are some common challenges faced by professionals in a remote Salesforce Support role, and how can they be addressed?

Remote Salesforce Support professionals often encounter challenges such as troubleshooting complex user issues without direct physical access to users’ devices, managing multiple support requests simultaneously, and staying updated on frequent Salesforce updates and features. To address these challenges, it’s helpful to maintain strong communication with users through clear documentation and regular check-ins, leverage screen sharing and remote access tools for efficient problem-solving, and participate in ongoing Salesforce training or certification programs. Collaboration with other IT and Salesforce teams is also crucial for resolving escalated issues and sharing best practices.

What is the difference between Remote Salesforce Support vs Remote Salesforce Administrator?

AspectRemote Salesforce SupportRemote Salesforce Administrator
CertificationsSalesforce Support certifications, basic admin skillsSalesforce Admin Certification, advanced admin skills
Work EnvironmentCustomer support, troubleshooting, issue resolutionSystem configuration, user management, process automation
Employer & Industry UsageCustomer service teams, CRM support providersInternal companies, CRM management teams
Common Search/ComparisonYesYes

Remote Salesforce Support primarily focuses on assisting users with issues and troubleshooting within Salesforce, requiring support certifications and customer service skills. In contrast, Remote Salesforce Administrators handle system configuration, user management, and automation tasks, often holding Salesforce Admin certifications. While both roles work remotely and within the Salesforce ecosystem, Support roles emphasize problem-solving and user assistance, whereas Administrator roles involve system setup and maintenance.

What are the key skills and qualifications needed to thrive as a remote Salesforce Support professional, and why are they important?

To thrive as a Remote Salesforce Support professional, you need a strong understanding of Salesforce CRM platforms, troubleshooting skills, and familiarity with business processes, often backed by Salesforce certifications such as Salesforce Administrator (ADM 201). Expertise in Salesforce Service Cloud, Lightning Experience, case management tools, and remote support software is typically required. Excellent communication, problem-solving abilities, and customer service orientation are critical soft skills for success in this role. These competencies ensure timely resolution of client issues, high user satisfaction, and effective remote collaboration.

What are the most commonly searched types of Salesforce Support jobs in Illinois?

The most popular types of Salesforce Support jobs in Illinois are:

What are popular job titles related to Remote Salesforce Support jobs in Illinois?

For Remote Salesforce Support jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Remote Salesforce Support jobs in Illinois look for?

The top searched job categories for Remote Salesforce Support jobs in Illinois are:

What cities in Illinois are hiring for Remote Salesforce Support jobs?

Cities in Illinois with the most Remote Salesforce Support job openings:

Remote Salesforce Support jobs near you
Infographic showing various Remote Salesforce Support job openings in Illinois as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 50% In-person, 17% Hybrid, and 33% Remote job distribution.

Salesforce Solutions Engineer - Work From Home

Next Step Systems

Chicago, IL • On-site, Remote

Full-time

Medical, Retirement, PTO

Re-posted 8 days ago

Job description

Salesforce Solutions Engineer - Work From Home
This Salesforce Solutions Engineer opening is a hands-on role configuring objects/fields and building automations, but it is critical that candidates also have experience working directly with stakeholders to understand their business needs and translate that into a technical design. This Salesforce Solutions Engineer position is 100% Remote.
Salesforce Solutions Engineer Responsibilities:
- Strategic planning and roadmap to optimize assigned Salesforce portfolio of products and services.
- Plan, conceive, architect, and design, implement and deploy Salesforce solutions to solve complex problems.
- Run, operate, manage, maintain, patch, upgrade systems, technologies and services in assigned Salesforce portfolio.
- Plan, define, adapt, implement, deploy and optimize processes, workflows, technologies to improve efficiency, productivity and effectiveness of operations.
- Maintain accurate, up-to-date data in assigned Salesforce portfolio of products and services.
- Track, report, manage and optimize Service Levels for Salesforce support.
- Define, document, design, build, test, and operationalize disaster recovery plans and capabilities, and mitigate business continuity risk.
- Define, keep up-to-date and enforce policies, standard practices and operating procedures and ensure continuous compliance with applicable regulations and organizational policies and standards.
- Perform all other duties as assigned. Adapt and adjust plans as required by changing circumstances.
- Need someone to come in and take ownership of Salesforce.
Salesforce Solutions Engineer Qualifications:
- Bachelor's Degree required in computer science or closely related field from an accredited university.
- Must have 5+ years of prior experience working with Salesforce in an IT developer role.
- Experience configuring objects/fields and building automations is required.
- Ability to work directly with critical stakeholders to understand their business needs and translate that into a technical design is required.
- Need someone who has Salesforce knowledge on the development side and some on the Admin side.
- Need experience leading projects and meeting stakeholders to understand requirements to map out a plan of what objects and fields we need to accomplish this.
- Experience with Apex or more custom scripting is a plus.
- Experience in a big Salesforce environment.
- Salesforce Developer.
- Salesforce Administration.
- Need significant experience with formula fields and flows, screen flows and other types of automation. Building and troubleshooting automations.
- Experience building in Sandbox and publishing those changes into production environment with change sets.
- Experience installing and configuring applications from App Exchange.
- Experience with large data sets.
- Experience leading projects is needed.
- Salesforce Marketing Cloud experience.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Chicago IL Jobs, Salesforce Solutions Engineer, Salesforce, Apex, Scripting, Sandbox, App Exchange, Large Data Sets, Market Cloud, Remote, Work From Home, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting
Looking to hire for similar positions in Chicago, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Salesforce Solutions Engineers for jobs in Chicago, Illinois and in other
cities too. Please contact our IT recruiting agencies and IT staffing companies today!
Phone 630-428-0600 ext.
11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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