Remote Salesforce Support Jobs in Illinois (NOW HIRING)

Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We're looking for friendly, driven, experienced Account Partners to join our growing Professional Services sales team in Travel, Transportation, and Hospitality!

In this role, you'll be a key player on our Go-To-Market team, working closely with everyone from license sales and product experts to creative, legal, and success teams. You'll build strong relationships across the board to truly understand our customers' goals and help them bring their vision to life. As the main strategist and driver behind each deal, you'll lead the charge—with our amazing delivery team backing you up every step of the way.

Responsibilities

Drive thoughtful, strategic and enterprise level strategy for our most ambitious customers Facilitate qualification, deal cycle participation, account reviews and value assessments Drive awareness within a micro-vertical to develop repeatable motions Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, approach and Salesforce methodology Serve as a key SME, leader, and professional services consultant to our license sales teams Serve as the liaison between internal teams and the customer The Account Partner (AP) is accountable for creating and executing a strategy that builds mind-share and broad adoption of Salesforce technologies on his/her assigned accounts.

The AP ensures alignment with Sales and is responsible for developing relationships within his/her account(s) to accelerate value and improve customer outcomes, and help uncover new opportunities for Salesforce. The AP is accountable for bookings, revenue, margin, CSAT, and value delivered across his/her assigned account(s) and serves a key contact for customer negotiations and escalations Key Responsibilities of the Position You will be individually responsible for the success of a specific territory and patch.

You will consistently demonstrate the ability to develop, manage and elevate Accounts to Tier 1 /2 You will be accountable for a quota of up to $15M annually You will utilize a consultative selling approach across all client levels, particularly C-Suite stakeholders You will demonstrate strong executive presence and confidence when sharing a strong point of view through effective storytelling You will have the ability to move fast and drive results You will influence leaders and orchestrate internal alignment to provide the best solutions for our customers You will flawlessly navigate across all our internal teams to create synergy and alignment in driving the deal to closure maximizing both license and services bookings.

Desired Qualifications

You have worked within a consulting landscape for a minimum of 5+ years You have been in a quota carrying selling role, selling Professional Services for a minimum of 5+ years You have 10-15 collective years of experience managing deal cycles You are experienced with managing a high volume of deals while still being able to go deep with select customers You have experience working within one or more of the following industries as a seller - Business Services; Travel, Transportation & Hospitality.

You have experience driving a strategic motion, including value propositions, execution planning, teaming and outcomes based engagements You have served as a book-of-business owner or leader for 6+ years You have worked within a consulting services space either with a systems integrator or product organization You have experience delivering strategic initiatives and/or programs for a firm-based model or product company You have the ability to create assets from scratch including marketing, sales and strategy solutions You have the ability to maneuver and work with the C-Suite during a strategy cycle including workshopping You have experience working with global procurement leads to negotiate pricing and deal strategy Please note: Our Account Partners are primarily remote, but do travel up to 50% to meet our customers and colleagues where they are.

Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.

It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience.

Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. The typical base salary range for this position is $155,545 - $244,465 annually.

Your recruiter can share more about the specific salary range for the job location during the hiring process. Salesforce is a Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.