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Full Time Remote Customer Service Jobs in Illinois

ForgeFit

Remote Customer Service Specialist

Chicago, IL · On-site +1

$17.50 - $23.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U ... S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness ...

Disabled Veteran Solutions

Customer Advocate

Ohio, IL · Remote

$19/hr

... service and unwavering support. The Mission Position Details * Job Type: Full-time, remote ... Proven success in remote customer facing role, especially in complex, high-volume environments Why ...

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Full Time Remote Customer Service information

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How much do full time remote customer service jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for full time remote customer service in Illinois is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What is a full time remote customer service?

A Full Time Remote Customer Service job involves assisting customers with their inquiries, issues, or requests via phone, email, chat, or other online platforms, all while working from home or another remote location. Employees in this role typically work standard full-time hours, providing support, troubleshooting problems, and ensuring customer satisfaction. This position requires strong communication skills, a reliable internet connection, and the ability to work independently. Many companies offer remote customer service positions to provide 24/7 support to their clients across different time zones.

What are the key skills and qualifications needed to thrive as a full time remote customer service representative?

To thrive as a Full Time Remote Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and standard office tools is typically required. Standout soft skills include empathy, patience, and self-motivation to manage tasks independently in a remote environment. These competencies are vital to ensure customer satisfaction, efficient issue resolution, and consistent performance without direct supervision.

What are some common challenges faced in a full time remote customer service role, and how can they be managed?

One common challenge in a full-time remote customer service position is maintaining clear and effective communication without face-to-face interaction, which can sometimes lead to misunderstandings with customers or team members. To manage this, it's important to use precise language, confirm understanding, and utilize available collaboration tools, such as chat platforms and video meetings. Another challenge is staying motivated and organized while working independently; setting a structured daily routine and creating a dedicated workspace can help. Regular check-ins with supervisors and ongoing training also support professional growth and engagement in a remote environment.

What is the difference between Full Time Remote Customer Service vs Full Time Remote Call Center Representative?

AspectFull Time Remote Customer ServiceFull Time Remote Call Center Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; call center training often preferred
Work EnvironmentHome office, handling customer inquiries via phone, email, or chatHome office, primarily handling inbound/outbound calls in a call center setting
Industry UsageRetail, tech support, banking, healthcareTelecommunications, tech support, insurance
Search & Comparison IntentCustomer service roles, remote customer support jobsCall center jobs, remote call center roles

While both roles involve assisting customers remotely, Full Time Remote Customer Service typically covers a broader range of communication channels and industries, whereas Full Time Remote Call Center Representative focuses mainly on inbound/outbound calls within call centers. The credentials and work environment are similar, but the job scope and industry focus differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Illinois?

The most popular types of Remote Customer Service jobs in Illinois are:

What are popular job titles related to Full Time Remote Customer Service jobs in Illinois?

For Full Time Remote Customer Service jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Full Time Remote Customer Service jobs in Illinois look for?

The top searched job categories for Full Time Remote Customer Service jobs in Illinois are:

Full Time Remote Customer Service jobs near you
Infographic showing various Full Time Remote Customer Service job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,886 per year, or $18.2 per hour.

Remote Customer Service Representative

Annuity Health Holdings LLC

Westmont, IL • Remote

$16 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Description

The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical billson behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.


To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable

with technology and can easily understand and learn the technical requirements of the position.


Duties/Responsibilities

  • Provide exceptional patient service in the name of the client
  • Contact patients via telephone to collect payment on medical bills
  • Communicates accurate information to patients in a clear, concise and professional manner
  • Review patient accounts and documents patients' interaction and feedback
  • Negotiates appropriate and reasonable payments with customers
  • Sets up patient payments via check, electronic transfer or credit card
  • Responsible for understanding and complying with all policies and procedures
  • Meets or exceeds established goals
  • Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
  • All other duties as assigned by management


Required Skills/Knowledge

  • Customer/Client Focus
  • Communication Proficiency
  • Confidentiality/Integrity
  • Teamwork Orientation
  • Basic computer skills necessary


Education/Experience

  • Customer service experience preferred
  • Prior medical billing or healthcare revenue cycle experience strongly preferred
  • High school diploma or General Education Development (GED) Certificate required
  • One to two years of college preferred

Benefits

Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).

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