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Salesforce Support Jobs (NOW HIRING)

Diverse Lynx

Salesforce Support lead

Seattle, WA · On-site

Diverse Lynx is a company that is seeking a Salesforce Support Lead to manage L2/L3 support for Salesforce. The role involves overseeing incident management, release deployment coordination, and ...

Cambria

Salesforce Support Associate

Eden Prairie, MN · On-site

Cambria is looking for a motivated, detail-oriented Salesforce Support Associate to join our Sales Support & Operations team. This is an entry-level role designed for someone who is passionate about ...

Lennar

Salesforce Support Analyst II (Remote)

They are seeking a Salesforce Support Analyst II to provide intermediate technical support for Salesforce users, manage internal client relationships, and mentor junior analysts while ensuring ...

Lennar

Salesforce Support Analyst II (Remote)

They are seeking a Salesforce Support Analyst II to provide intermediate technical support for Salesforce users, manage internal client relationships, and mentor junior analysts while ensuring ...

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How much do salesforce support jobs pay per year?

As of Jun 30, 2026, the average yearly pay for salesforce support in the United States is $98,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $119,000.00 per year, depending on experience, location, and employer.

Is Salesforce laying off 4000 employees?

There are no publicly confirmed reports that Salesforce is laying off 4,000 employees. As a Salesforce support professional, job stability can depend on company performance and industry trends, but large-scale layoffs are not currently verified. It's advisable to stay updated through official company communications and industry news sources.

What are the key skills and qualifications needed to thrive in the Salesforce Support position, and why are they important?

To thrive as a Salesforce Support professional, you need a solid understanding of Salesforce CRM functionality, troubleshooting skills, and a bachelor's degree in information technology or a related field. Familiarity with Salesforce Service Cloud, data management tools, and certifications like Salesforce Administrator are often required. Strong communication, patience, and analytical thinking help you effectively assist users and resolve their issues. These skills are essential to ensure smooth business operations, maximize user satisfaction, and drive organizational productivity.

What are the typical daily responsibilities of a Salesforce Support professional?

Salesforce Support professionals typically handle user inquiries, troubleshoot issues within the Salesforce platform, and provide guidance on best practices and platform usage. Their day involves resolving support tickets, collaborating with technical teams for issue escalation, conducting user training sessions, and helping to implement new Salesforce features. They may also perform routine system maintenance, monitor data quality, and generate reports as needed. This role often requires strong teamwork and collaboration with both end-users and IT or development teams to ensure the system is running smoothly and business needs are met.

What is the Salesforce support role?

A Salesforce Support role involves assisting users with technical issues related to Salesforce software, troubleshooting problems, and providing solutions to ensure smooth system operation. It often requires knowledge of Salesforce tools, user management, and basic customization, with certifications like Salesforce Certified Support Specialist being beneficial.

Is Salesforce growing or declining?

Salesforce support roles are generally in demand due to the company's ongoing growth and widespread adoption of Salesforce CRM platforms. As businesses continue to implement and expand Salesforce solutions, opportunities for support specialists with skills in Salesforce administration, troubleshooting, and certifications are expected to increase.

Is it hard to get hired at Salesforce?

Getting hired as a Salesforce Support specialist can be competitive, often requiring relevant experience, Salesforce certifications, and strong problem-solving skills. Candidates with knowledge of Salesforce tools, customer service experience, and technical aptitude tend to have better chances of securing the role.

What is a Salesforce Support job?

A Salesforce Support job involves assisting users with technical issues, troubleshooting system errors, and ensuring the smooth operation of the Salesforce platform within an organization. Responsibilities often include user management, data maintenance, report generation, and providing guidance on best practices. Support professionals may also work on system configurations and collaborate with developers to resolve complex issues. Strong problem-solving skills and a deep understanding of Salesforce functionality are essential for success in this role.

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Salesforce Support jobs near you
Salesforce Support Analyst II (Remote)

Salesforce Support Analyst II (Remote)

Lennar

Irving, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 28 days ago

Lennar rating

7.9

Company rating: 7.9 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

22nd of 79 rated construction

Job description

Salesforce Support Analyst II
The Salesforce Support Analyst II provides intermediate technical support for Lennar Associates using the Salesforce platform. This role involves resolving complex platform issues, supporting administrators and developers on configuration and deployment activities, and managing internal client relationships. The Salesforce Support Analyst II will serve as an escalation point for Tier 1 support, mentor junior analysts, and ensure timely and effective service across the business.
  • A career with purpose.
  • A career built on making dreams come true.
  • A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team
  • Serve as an escalation point for Tier 1 support analysts, resolving complex Salesforce access, configuration, and data issues.
  • Manage internal client relationships by carrying out advanced Salesforce requests and providing consistent, proactive communication to business stakeholders.
  • Produce, update, and maintain best practice Salesforce support documentation, runbooks, and knowledge base articles.
  • Provide detailed incident summaries, root cause analysis, and propose long-term solutions for recurring platform issues.
  • Troubleshoot and resolve advanced Salesforce issues including sharing rule conflicts, permission set group assignments, complex profile configurations, and OWD (Org-Wide Default) related access problems.
  • Configure and maintain declarative automation including flows, validation rules, approval processes, and process builders under change management guidelines.
  • Perform advanced data operations using Data Loader, Workbench, and SOQL queries; support data quality initiatives including deduplication, mass updates, and data migrations.
  • Build and modify reports, dashboards, and report types to support business reporting needs.
  • Maintain and update ServiceNow tickets daily with accurate, reproducible details and ensure SLA adherence across the Salesforce support queue.
  • Support release management activities including sandbox refreshes, change set deployments, and post-deployment validation in production.
  • Monitor Salesforce platform health including API limits, storage usage, license thresholds, integration failures, and scheduled job errors; report and remediate issues immediately.
  • Coordinate with Salesforce Platform Engineering on bug triage, defect resolution, and enhancement requests.
  • Lead Salesforce training sessions, office hours, and onboarding walkthroughs for new users and divisions.
  • Assist in troubleshooting integrations between Salesforce and connected systems (Invoca, OwnData, ServiceNow, and Lennar internal applications).
  • Provide weekly status reports summarizing case volume, trend analysis, resolution times, and outstanding issues.
  • Monitor and assist with coordinating third-party Salesforce support contractors and managed service partners.
  • Mentor and provide guidance to Tier 1 Salesforce Support Analysts on case resolution and platform best practices.
  • Perform other duties as assigned by the Salesforce Support Manager.

Requirements
  • High school diploma required or GED; Bachelor's degree preferred.
  • Minimum 3-5 years of relevant Salesforce administration or support experience.
  • Salesforce Certifications Highly Preferred: Salesforce Administrator certification (ADM-201), Advanced Administrator (ADM-211), or Platform App Builder certification.
  • Strong working knowledge of Salesforce Sales Cloud and Service Cloud, including security model (profiles, permission sets, roles, sharing rules, OWD), automation tools, and data architecture.
  • Proficiency with Salesforce declarative tools including Flow Builder, validation rules, approval processes, and Lightning App Builder.
  • Hands-on experience with Salesforce data tools (Data Loader, Workbench, Data Import Wizard) and basic SOQL/SOSL query writing.
  • Experience with Salesforce release management, sandbox environments, and change set or DevOps deployment processes.
  • Familiarity with Salesforce integrations and ability to troubleshoot connected system issues at a functional level.
  • Working knowledge of Apex, Lightning Web Components, or other Salesforce development concepts (read-only level) is a plus.
  • Understanding of case management workflows and SLA-driven support environments.
  • Ability to perform structured work assignments with minimal supervision and lead small initiatives independently.
  • Proficient in troubleshooting platform access, data, configuration, and integration issues.
  • Strong communication and problem-solving skills, with the ability to translate technical issues into clear, user-friendly language for both end users and executives.
  • Ability to recognize, escalate, and drive resolution of issues across cross-functional teams.
  • Experience with ServiceNow or a comparable ITSM ticketing system required.
  • Physical ability to perform the job's requirements, including frequent sitting, standing, and occasional lifting up to 25 lbs.

#LI-KB2
Life at Lennar
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.
Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities.
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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About Lennar

Sourced by ZipRecruiter

Since 1954, Lennar has built over one million new homes for families across America. We build in some of the nation’s most popular cities, and our communities cater to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or Active Adult.

Industry

Construction

Company size

5,001 - 10,000 Employees

Headquarters location

Miami, FL, US

Year founded

1954

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