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Salesforce Support Jobs in Dallas, TX (NOW HIRING)

Dakota Financial

Salesforce Developer

Richardson, TX · On-site

$130K - $155K/yr

What You'll Do As our Salesforce Developer, you'll be responsible for custom Salesforce development, building integrations with third-party applications, and supporting the continuous improvement of ...

Dakota Financial

Salesforce Developer

Richardson, TX

$155K/yr

Support the full application life cycle -- design, development, testing, deployment, and post-release support. * Automate business processes using Salesforce Flows, Process Builder, and Workflows.

LRS

Salesforce Architect

Fort Worth, TX · On-site

$50 - $70/hr

... Managers in support of their roadmaps Makes recommendations for technical and procedural ... Serve as Salesforce escalation point for other team members on technical issues Leads ...

Procom Consultants Group

Salesforce Developer

Dallas, TX

$55 - $72.75/hr

Salesforce Application Developer Job Details Work independently or part of a team to support enhance and design Salesforce solutions as per the business needs. Participate in meetings with team ...

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$91.2K

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How much do salesforce support jobs pay per year?

As of Aug 25, 2026, the average yearly pay for salesforce support in Dallas, TX is $91,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,700.00 and $109,800.00 per year, depending on experience, location, and employer.

What is a Salesforce Support?

A Salesforce Support job involves assisting users with technical issues, troubleshooting system errors, and ensuring the smooth operation of the Salesforce platform within an organization. Responsibilities often include user management, data maintenance, report generation, and providing guidance on best practices. Support professionals may also work on system configurations and collaborate with developers to resolve complex issues. Strong problem-solving skills and a deep understanding of Salesforce functionality are essential for success in this role.

What are the typical daily responsibilities of a Salesforce Support professional?

Salesforce Support professionals typically handle user inquiries, troubleshoot issues within the Salesforce platform, and provide guidance on best practices and platform usage. Their day involves resolving support tickets, collaborating with technical teams for issue escalation, conducting user training sessions, and helping to implement new Salesforce features. They may also perform routine system maintenance, monitor data quality, and generate reports as needed. This role often requires strong teamwork and collaboration with both end-users and IT or development teams to ensure the system is running smoothly and business needs are met.

What are the key skills and qualifications needed to thrive in the Salesforce Support position, and why are they important?

To thrive as a Salesforce Support professional, you need a solid understanding of Salesforce CRM functionality, troubleshooting skills, and a bachelor's degree in information technology or a related field. Familiarity with Salesforce Service Cloud, data management tools, and certifications like Salesforce Administrator are often required. Strong communication, patience, and analytical thinking help you effectively assist users and resolve their issues. These skills are essential to ensure smooth business operations, maximize user satisfaction, and drive organizational productivity.

Does Salesforce Support offer remote jobs?

Salesforce Support roles often offer remote work options, especially for customer service and technical support positions. Many companies in the tech industry provide remote opportunities for support staff, requiring familiarity with Salesforce tools and certifications. Availability of remote jobs can vary by employer and role requirements.

What are the most commonly searched types of Salesforce Support jobs in Dallas, TX?

The most popular types of Salesforce Support jobs in Dallas, TX are:

What are popular job titles related to Salesforce Support jobs in Dallas, TX?

For Salesforce Support jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Salesforce Support jobs in Dallas, TX look for?

The top searched job categories for Salesforce Support jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Salesforce Support jobs?

Cities near Dallas, TX with the most Salesforce Support job openings:

Salesforce Support jobs near you
Infographic showing various Salesforce Support job openings in Dallas, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $91,249 per year, or $43.9 per hour.

Customer Support Systems Platform Manager - Salesforce (R5349)

Dallas, TX • On-site

Shield AI
Software Development • 11 - 50 employees
Learn more about Shield AIexternal

$110K - $170K/yr

Full-time

Re-posted 6 days ago

Job description

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. 

Job Description:

We are seeking a Customer Support Systems Platform Manager to own the administration, configuration, roadmap, and continued development of our Salesforce Service Cloud environment and customer community portal.

This role will serve as the primary platform owner for systems supporting customer support, maintenance, sustainment, shipping, asset tracking, support communications, documentation access, reporting, dashboards, and case management. The ideal candidate is a hands-on Salesforce Service Cloud and Experience Cloud professional who can keep the platform running day to day while also designing and delivering new capabilities as additional products, teams, and support workflows are brought into the system.

This role will partner with support, shipping, sustainment, maintenance, product, IT, security, and program stakeholders to design scalable support processes and improve how internal teams and customers engage through Salesforce.

What you'll do:
Platform Administration
  • Serve as the primary administrator and platform owner for Salesforce Service Cloud and Experience Cloud.
  • Manage users, roles, profiles, permission sets, queues, groups, sharing settings, and access controls.
  • Configure and maintain case record types, case layouts, Lightning pages, fields, validation rules, assignment rules, escalation rules, and support processes.
  • Maintain the health, usability, security model, and data quality of the Salesforce support environment.
  • Manage sandbox environments, configuration changes, release documentation, and user support.
  • Troubleshoot issues, resolve user requests, and provide guidance to internal teams.
Service Cloud Design and Development
  • Design, configure, and enhance Service Cloud functionality for support, maintenance, sustainment, shipping, and product-specific workflows.
  • Build custom case management processes for different teams, products, business units, and customer support models.
  • Create and maintain Salesforce Flows, automations, approval processes, notifications, routing logic, and guided support processes.
  • Partner with stakeholders to gather requirements and translate business needs into scalable Salesforce solutions.
  • Support the onboarding of new products, teams, and operational workflows into Service Cloud.
  • Recommend improvements to case management, support operations, customer communications, and internal workflows.
Customer Portal / Experience Cloud Ownership
  • Own the design, administration, and continued evolution of the Salesforce customer community portal.
  • Manage customer-facing portal functionality, access, navigation, content visibility, case submission, documentation access, asset tracking, communications, and support updates.
  • Design new portal features as customer and business needs evolve.
  • Partner with support and customer-facing teams to improve how customers engage with support teams and access relevant information.
  • Ensure portal functionality aligns with internal support workflows, security requirements, and customer experience goals.
Reporting, Dashboards, and Data
  • Build and maintain reports and dashboards for support operations, case performance, shipping workflows, maintenance activity, sustainment metrics, asset-related support, and executive visibility.
  • Define and maintain key metrics, reporting structures, data standards, and dashboard requirements.
  • Support data quality, data cleanup, imports, exports, and ongoing data governance.
  • Partner with stakeholders to improve visibility into support trends, case volume, response performance, customer engagement, and operational bottlenecks.
  • Roadmap and Stakeholder Management
    Own and maintain the roadmap for Salesforce Service Cloud and Experience Cloud enhancements.
  • Prioritize system requests in partnership with business, IT, support, and operational stakeholders.
  • Document requirements, configuration decisions, process designs, and release notes.
  • Train users and create documentation for new features, workflows, reports, and portal capabilities.
  • Coordinate with external Salesforce consultants, developers, or implementation partners when larger technical projects require additional support.
  • Serve as the bridge between business teams and technical resources for Salesforce-related initiatives.
Required qualifications:
  • 5+ years of hands-on Salesforce administration, business systems, CRM, or support-platform experience.
  • Strong experience administering and configuring Salesforce Service Cloud.
  • Experience with case management, queues, routing, escalation rules, assignment rules, record types, page layouts, and Lightning pages.
  • Experience building Salesforce automation using Flow.
  • Experience creating Salesforce reports and dashboards.
  • Experience managing users, permissions, roles, profiles, permission sets, and sharing settings.
  • Ability to gather business requirements and translate them into scalable Salesforce solutions.
  • Strong understanding of Salesforce configuration best practices.
  • Experience supporting multiple teams, business units, or product lines within a single Salesforce environment.
  • Strong communication skills and ability to work with technical and non-technical stakeholders.
  • Ability to independently manage priorities, troubleshoot issues, and drive platform improvements.
  • U.S. citizenship required due to potential access to CUI, ITAR-controlled technical data, export-controlled information, and customer/program-restricted information.
Preferred qualifications:
  • Experience with Salesforce Experience Cloud, Customer Community, or customer portal administration.
  • Experience supporting support operations, maintenance, sustainment, logistics, shipping, asset tracking, field support, or RMA-related workflows.
  • Experience with Salesforce Knowledge, Entitlements, Milestones, SLAs, Macros, Omni-Channel, or Digital Engagement.
  • Experience designing customer-facing portal experiences.
  • Experience with Salesforce data governance and reporting strategy.
  • Experience working with external Salesforce implementation partners or developers.
  • Familiarity with Apex, Lightning Web Components, APIs, integrations, or the ability to manage technical Salesforce development work.
  • Experience in aerospace, defense, manufacturing, hardware, robotics, logistics, or complex technical product environments.
Preferred certifications:
  • Salesforce Administrator
  • Salesforce Advanced Administrator
  • Salesforce Platform App Builder
  • Salesforce Service Cloud Consultant
  • Salesforce Experience Cloud Consultant
  • Salesforce Platform Developer I, preferred but not required
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Full-time regular employee offer package:
Pay within range listed + Bonus + Benefits + Equity
 
Temporary employee offer package:
Pay within range listed above + temporary benefits package (applicable after 60 days of employment)
 
Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.
 
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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.