Salesforce Support Jobs Near Me

WHO WE ARE:
Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago''s Loop.
WHAT WE DO:
We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov''t & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.

Location: Columbus, OH (Onsite- Tues-Thursday) or Merrillville, IN
Employment Type: W2 Only

We are seeking an experienced Salesforce Consultant to lead the successful delivery of enterprise Salesforce solutions in a large-scale digital transformation environment. This role will be responsible for overseeing Salesforce design, development, integration, testing, deployment, and operational readiness activities while coordinating closely with internal stakeholders and third-party implementation partners.

• Currently authorized to work in the United States as a .
• Minimum 7 years of experience in Salesforce solution delivery, including design, configuration, development, and integration activities.
• Proven experience leading Salesforce implementations in complex, multi-vendor enterprise environments.
• Strong expertise with:
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Marketing Cloud
  • Salesforce Data Cloud / Data 360
  • Salesforce Lightning Platform
  • Apex Development
• Experience with MuleSoft, RESTful APIs, and middleware integration platforms.
• Familiarity with DevSecOps methodologies, CI/CD pipelines, automated testing, and code quality tools.
• Strong understanding of Salesforce security models, role-based access control, and compliance standards.
• Experience managing Salesforce testing activities including Unit Testing, SIT, UAT, Regression Testing, and Performance Testing.
• Experience using Jira, qTest, and Agile delivery frameworks.
• Excellent communication, leadership, and stakeholder management skills.

• Bachelor''s degree in Computer Science, Information Technology, Business Administration, or related field.
• Salesforce Certifications such as:
  • Salesforce Administrator
  • Platform Developer I/II
  • Sales Cloud Consultant
  • Salesforce Technical Architect
• Experience supporting utility or energy industry transformation programs.
• Experience integrating Salesforce with SAP, MuleSoft, contact center technologies, and enterprise API architectures.
• Experience with Salesforce Einstein and AI-enabled Salesforce capabilities.
• Experience with enterprise data migration and master data management initiatives.
• Knowledge of change management and user adoption best practices.

• Lead Salesforce solution delivery for Customer Contact Management (CCM) initiatives.
• Oversee implementation and integration of:
  • Salesforce Energy & Utilities Cloud
  • Salesforce Marketing Cloud
  • Salesforce Data Cloud / Data 360
  • Related Salesforce platform solutions
• Manage design, configuration, customization, and integration activities across internal and external teams.
• Guide Unit Testing, SIT, UAT, Regression, and Performance Testing efforts.
• Coordinate with vendors and implementation partners to ensure successful delivery of Salesforce solutions.
• Support deployment, cutover, hypercare, and knowledge transfer activities.
• Ensure Salesforce security roles, access controls, and compliance requirements are properly designed and implemented.
• Drive Salesforce DevSecOps practices, including CI/CD automation, code quality reviews, and security validation.
• Facilitate collaboration across business and technical workstreams to ensure seamless integration with enterprise systems.
• Support training, adoption, and organizational change management initiatives.
• Establish monitoring and operational support standards for Salesforce environments.
• Participate in governance, status reporting, risk management, and issue resolution activities.

Please click on the link below for our company benefits
DTI is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply, and employment decisions are based solely on merit, qualifications, and business needs.