Salesforce Support Jobs in Alberta (NOW HIRING)

The Opportunity:

AsaSalesforce Functional Manager ,unlock your potential and embrace the chance to drive meaningful outcomesthat'llelevate your career. PwC's Salesforce practice is seeking a functional leaderto help clients define, design, anddeliverSalesforce-enabled business transformation.This role will focus on leading discovery,translatingbusinessneeds into practical Salesforcesolutions, guiding configuration-led delivery, and supporting adoption-whilecoachingfunctional consultants andworking collaboratively with technical and client teams.You'llworkacrossSalesforce Clouds,Agentforce, Data Cloud, Flow, and the Lightning Platform to help enterprise clientsdeliver sustained outcomes Your role will include, butisn'tlimited to:

• Business processes, user journeys, and Salesforce-enabled operating models that improve service delivery and support measurable client outcomes

• Functional solution designs across Sales Cloud, Service Cloud, Experience Cloud, Public Sector Solutions, Industry Clouds, Flow, Data Cloud,Agentforce, Einstein, and reporting capabilities

• Discovery workshops, process maps, personas, user stories, acceptance criteria, configuration workbooks, backlog structures, and functional specifications

• Testing, training, adoption, and knowledge transfer approaches that help clients build confidence and sustain value after go-live

• Functional Environment & Tools:Public Sector Solutions,Reports & Dashboards,Jira,Confluence,Lucidchart/Miro,User stories,Process mapping,Trainingand enablement materials

• Facilitate client workshops, design sessions, playbacks, and stakeholder demonstrations to build alignment on business needs, solution options, and delivery priorities

• Translate client business requirements into functional specifications, user stories, acceptance criteria, process flows, and configuration guidance for delivery teams

• Define functional delivery standards, configuration documentation practices, testing traceability, and acceptance criteria that support quality, scalability, and adoption

• Support sprint planning, backlog refinement, demonstrations, defect triage, user acceptance testing, training preparation, and business readiness activities

• Contribute to Salesforce solution designs across Service Cloud, Sales Cloud, Experience Cloud, Public Sector Solutions,andIndustryClouds

What You'll Bring:
Your skills, knowledge, and experiences are what set you apart.Here'swhat we look for:

• 5+ years hands-on Salesforce functional consulting experience with 3+ years in functional lead roles, with the ability to lead requirements, solution design, configuration, testing, and client-facing delivery activities

• Strong experience in business process design, requirements elicitation, user story development, acceptance criteria, functional documentation, and Salesforce configuration-led delivery

• Proven ability to lead discovery workshops, design sessions, stakeholder demonstrations, UAT cycles, training support, and adoption activities for complex Salesforce programs

• Strong understanding of Salesforce data models, security models, automation capabilities, reporting, dashboards, and the functional impacts of integrations and data migration

• Experience with Agile/Scrum delivery and full SDLC-user stories, sprint planning, backlog refinement, retrospectives, testing, release readiness, and post-go-live support

• One or more Salesforce certifications: Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, Business Analyst, Public Sector Solutions Accredited Professional, or relevant Industry Cloud certifications

• Familiarity with modern delivery practices: Jira, Confluence, process mapping, solution design documentation, configuration workbooks, traceability matrices, test scripts, and knowledge transfer materials

• Ability to lead functional delivery teams of 5-10 consultants on complex Salesforce implementations, guiding end-to-end functional design from discovery and process design through configuration, testing, adoption, and release readiness

• Work with solution architects, technical leads, developers, experience designers, testers, and change teams to align functional design with Salesforce leading practices and client outcomes

• Coach functional consultants on requirements elicitation, Salesforce configuration patterns, backlog management, UAT support, stakeholder engagement, and quality documentation

• Experience with the following is an asset:Agentforce,Prompt Builder,Data Cloud,Industries CPQ,Salesforce Flows,CRM Analytics, Human-centred design,Change enablement, Training development, Process improvement

Whyyou'lllove PwC

We'reinspiring and empowering our people to change the world. Powered by the latest technology,you'llbe a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at:https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations,Metisand Inuit Peoples. We recognize the systemic racism,colonialismand oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.