Foster City, CA · On-site
$80/hr
Role - Senior Salesforce Support Analyst-1 Mode - CTH Location Onsite to Fosters City, CA Rate $80/hr. C2C Speciality - Clinical Data Science Educational Qualification* BE, Comp Science, BCA, BSE ...
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Foster City, CA · On-site
$80/hr
Role - Senior Salesforce Support Analyst-1 Mode - CTH Location Onsite to Fosters City, CA Rate $80/hr. C2C Speciality - Clinical Data Science Educational Qualification* BE, Comp Science, BCA, BSE ...
$65.50 - $86.75/hr
... support to explain issues, manage the issues from creation to resolution In depth knowledge of REST/SOAP APIs and building integration with Salesforce Experience in .Net and Microsoft BizTalk ...
$65.50 - $86.75/hr
... support to explain issues, manage the issues from creation to resolution In depth knowledge of REST/SOAP APIs and building integration with Salesforce Experience in .Net and Microsoft BizTalk ...
Mountain View, CA · On-site
$65.50 - $86.75/hr
... Salesforce support to explain issues, manage the issues from creation to resolution • In depth knowledge of REST/SOAP APIs and building integration with Salesforce • Experience in .Net and ...
Mountain View, CA · On-site
$65.50 - $86.75/hr
... Salesforce support to explain issues, manage the issues from creation to resolution • In depth knowledge of REST/SOAP APIs and building integration with Salesforce • Experience in .Net and ...
This role will serve as the first line of support for Salesforce-related tickets, user questions, configuration requests, minor enhancements, and system issue resolution. The position reports to the ...
This role will serve as the first line of support for Salesforce-related tickets, user questions, configuration requests, minor enhancements, and system issue resolution. The position reports to the ...
This role will serve as the first line of support for Salesforce-related tickets, user questions, configuration requests, minor enhancements, and system issue resolution. The position reports to the ...
This role will serve as the first line of support for Salesforce-related tickets, user questions, configuration requests, minor enhancements, and system issue resolution. The position reports to the ...
This role will serve as the first line of support for Salesforce-related tickets, user questions, configuration requests, minor enhancements, and system issue resolution. The position reports to the ...
This role will serve as the first line of support for Salesforce-related tickets, user questions, configuration requests, minor enhancements, and system issue resolution. The position reports to the ...
Fremont, CA · On-site
$100K - $140K/yr
This role will serve as the first line of support for Salesforce-related tickets, user questions, configuration requests, minor enhancements, and system issue resolution. The position reports to the ...
Fremont, CA · On-site
$100K - $140K/yr
This role will serve as the first line of support for Salesforce-related tickets, user questions, configuration requests, minor enhancements, and system issue resolution. The position reports to the ...
This role will serve as the first line of support for Salesforce-related tickets, user questions, configuration requests, minor enhancements, and system issue resolution. The position reports to the ...
This role will serve as the first line of support for Salesforce-related tickets, user questions, configuration requests, minor enhancements, and system issue resolution. The position reports to the ...
This role will serve as the first line of support for Salesforce-related tickets, user questions, configuration requests, minor enhancements, and system issue resolution. The position reports to the ...
This role will serve as the first line of support for Salesforce-related tickets, user questions, configuration requests, minor enhancements, and system issue resolution. The position reports to the ...
Pleasanton, CA · On-site
$137K - $167K/yr
Our Salesforce footprint spans: - Sales Cloud (complex sales motions) - Service Cloud & Agentforce (support, automation, AI-assisted workflows) - Salesforce CPQ (high-volume SaaS + complex Enterprise ...
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Pleasanton, CA · On-site
$137K - $167K/yr
Our Salesforce footprint spans: - Sales Cloud (complex sales motions) - Service Cloud & Agentforce (support, automation, AI-assisted workflows) - Salesforce CPQ (high-volume SaaS + complex Enterprise ...
$137K - $167K/yr
Our Salesforce footprint spans: - Sales Cloud (complex sales motions) - Service Cloud & Agentforce (support, automation, AI-assisted workflows) - Salesforce CPQ (high-volume SaaS + complex Enterprise ...
$137K - $167K/yr
Our Salesforce footprint spans: - Sales Cloud (complex sales motions) - Service Cloud & Agentforce (support, automation, AI-assisted workflows) - Salesforce CPQ (high-volume SaaS + complex Enterprise ...
San Francisco, CA · On-site
$101K - $137K/yr
You'll own Tier 1/2 end-user support, run the Salesforce Support intake channel and bi-weekly sprint cadence, and take direct ownership of Salesforce roadmap planning within the GTM stack. As Crusoe ...
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San Francisco, CA · On-site
$101K - $137K/yr
You'll own Tier 1/2 end-user support, run the Salesforce Support intake channel and bi-weekly sprint cadence, and take direct ownership of Salesforce roadmap planning within the GTM stack. As Crusoe ...
San Francisco, CA · On-site
$101K - $137K/yr
You'll own Tier 1/2 end-user support, run the Salesforce Support intake channel and bi-weekly sprint cadence, and take direct ownership of Salesforce roadmap planning within the GTM stack. As Crusoe ...
San Francisco, CA · On-site
$101K - $137K/yr
You'll own Tier 1/2 end-user support, run the Salesforce Support intake channel and bi-weekly sprint cadence, and take direct ownership of Salesforce roadmap planning within the GTM stack. As Crusoe ...
$64.75 - $85.75/hr
Provide level 2 global production support through Sales Force Case Management Portal. Contributing ... Salesforce APIs and 3rd party integration. Experience with iterative project and development ...
$64.75 - $85.75/hr
Provide level 2 global production support through Sales Force Case Management Portal. Contributing ... Salesforce APIs and 3rd party integration. Experience with iterative project and development ...
San Francisco, CA · Hybrid
$35 - $37/hr
Support Salesforce app usage (i.e., Adobe Sign, Apsona) * Document processes to support training purposes * Support the team through needs which may include one-off special projects Qualifications:
San Francisco, CA · Hybrid
$35 - $37/hr
Support Salesforce app usage (i.e., Adobe Sign, Apsona) * Document processes to support training purposes * Support the team through needs which may include one-off special projects Qualifications:
Fremont, CA · On-site
$60.75 - $80.50/hr
Fremont, CA Duration: Long Term * Design, develop, and implement custom Salesforce solutions to support customer service, operations and sales operations. * Customize Salesforce to align with ...
Fremont, CA · On-site
$60.75 - $80.50/hr
Fremont, CA Duration: Long Term * Design, develop, and implement custom Salesforce solutions to support customer service, operations and sales operations. * Customize Salesforce to align with ...
San Francisco, CA · On-site
$35 - $37/hr
Support Salesforce app usage (i.e., Adobe Sign, Apsona) * Document processes to support training purposes * Support the team through needs which may include one-off special projects Qualifications:
San Francisco, CA · On-site
$35 - $37/hr
Support Salesforce app usage (i.e., Adobe Sign, Apsona) * Document processes to support training purposes * Support the team through needs which may include one-off special projects Qualifications:
Aliso Viejo, CA · On-site
$61/hr
Support Salesforce releases, enhancements, and bug fixes. Nice to Have: * Experience with integration tools (MuleSoft, Boomi, etc.). * Knowledge of Agile development methodology. Skills: * Strong ...
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Aliso Viejo, CA · On-site
$61/hr
Support Salesforce releases, enhancements, and bug fixes. Nice to Have: * Experience with integration tools (MuleSoft, Boomi, etc.). * Knowledge of Agile development methodology. Skills: * Strong ...
Los Angeles, CA · On-site
$59.75 - $79.25/hr
Support and enhance integrations between Salesforce and external platforms * Manage CI/CD deployments and maintain release governance using tools such as Copado, AutoRABIT, or equivalent * Conduct ...
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Los Angeles, CA · On-site
$59.75 - $79.25/hr
Support and enhance integrations between Salesforce and external platforms * Manage CI/CD deployments and maintain release governance using tools such as Copado, AutoRABIT, or equivalent * Conduct ...
$65.50 - $86.75/hr
... support implementation and maintenance of the data integration solutions. Experience with ... Salesforce.com security model and sharing rules Experience with enterprise integration tools ...
$65.50 - $86.75/hr
... support implementation and maintenance of the data integration solutions. Experience with ... Salesforce.com security model and sharing rules Experience with enterprise integration tools ...
$40K - $50.2K
1% of jobs
$50.2K - $60.5K
6% of jobs
$60.5K - $70.8K
11% of jobs
$75.4K is the 25th percentile. Wages below this are outliers.
$70.8K - $81.1K
16% of jobs
$81.1K - $91.3K
16% of jobs
The median wage is $91.7K / yr.
$91.3K - $101.6K
15% of jobs
$101.6K - $111.9K
11% of jobs
$112.2K is the 75th percentile. Wages above this are outliers.
$111.9K - $122.2K
9% of jobs
$122.2K - $132.4K
7% of jobs
$132.4K - $142.7K
5% of jobs
$142.7K - $153K
3% of jobs
$40K
$97.6K
$153K
To thrive as a Salesforce Support professional, you need a solid understanding of Salesforce CRM functionality, troubleshooting skills, and a bachelor's degree in information technology or a related field. Familiarity with Salesforce Service Cloud, data management tools, and certifications like Salesforce Administrator are often required. Strong communication, patience, and analytical thinking help you effectively assist users and resolve their issues. These skills are essential to ensure smooth business operations, maximize user satisfaction, and drive organizational productivity.
Salesforce Support professionals typically handle user inquiries, troubleshoot issues within the Salesforce platform, and provide guidance on best practices and platform usage. Their day involves resolving support tickets, collaborating with technical teams for issue escalation, conducting user training sessions, and helping to implement new Salesforce features. They may also perform routine system maintenance, monitor data quality, and generate reports as needed. This role often requires strong teamwork and collaboration with both end-users and IT or development teams to ensure the system is running smoothly and business needs are met.
A Salesforce Support job involves assisting users with technical issues, troubleshooting system errors, and ensuring the smooth operation of the Salesforce platform within an organization. Responsibilities often include user management, data maintenance, report generation, and providing guidance on best practices. Support professionals may also work on system configurations and collaborate with developers to resolve complex issues. Strong problem-solving skills and a deep understanding of Salesforce functionality are essential for success in this role.
Role - Senior Salesforce Support Analyst-1
Mode - CTH
Location Onsite to Fosters City, CA
Rate $80/hr. C2C
Speciality - Clinical Data Science
Educational Qualification*
BE, Comp Science, BCA, BSE computer science
Primary (Must have skills)*
1) 3+ years of experience in people management/team supervision in software development.
2) 5+ years of technical support experiences in Salesforce, SaaS architecture design, CRM workflow configurations, SQL and data integration. Ideally in biotech/pharma/CRO
3) Proficiency with Salesforce data loader, workflow configurations, object permission setup, and MS Office.
4) Prior experiences in design, build, test and deploy application configuration and integration changes using Salesforce's Copado DevOps platform.
5) Excellent documentation skills. Ability to analyze the business requirements and document system changes into design specifications, integration specification, installation procedures, and development summary report.
6) Proven analytical and problem-solving skills
Job Description of Role* (RNR)
(Mandatory - Minimum 500 words)
1) Lead RACT Support and technical team to complete RACT 2.1 release. Complete project deliverables including user and functional requirements, architecture review, design and integration specification, software development summary report, installation procedures and additional technical documents as necessary.
2) Collaborate with technical PM and software developers during each sprint of software development cycle until code freeze. Manage Azure backlogs to build new functions per acceptance criteria, provide technical guidance and feedback to address data and functional issues during testing and UAT cycles.
3) Lead post-release hyper care by monitoring integration error logs. Accountable for emergency change, deviations and CAPA, collaborate with Development, IT, and Boomi teams to identify root case, perform impact assessment, and apply the code fix.
4) POC of RACT L2-L3 Support. Conduct post-release system demo and user training to the cross-function team. Review and revise WRK and GXPMAN per RACT 2.1 release timeline.
5) Deliver operational excellence by applying Salesforce platform best practices to day-to day customer support. Acts as SME for existing workflow, reports, and eTMF/RACT integration and serves as an advocate for for innovation and continues process improvement
6) Attend weekly RACT CCT meetings as sytem SME to address business needs, provide progress updates. Take onwership of deviation and CAPA and work with QA, BPO, and Valiadtion to resolve critical system or data issues in a timely manner.
Expierence Range
10 years
Secondary Skills (Good To have)*
Salesforce Admin Certificate
Prior experience in ServiceNow/SPARC, Azure, and IDM.
Knowledge of GxP and Computer System Validation process.
Soft skills/other skills (If any)
Adaptability: Ability to quickly adjust to new technologies, workflows, and environments.
Communication: Excellent communication skills, both verbal and written.
Sourced by ZipRecruiter
Software development
51 - 200 Employees
Irving, TX, US
2015
