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Fiber Customer Support Analyst Jobs in California

Ariat

Customer Support Analyst

San Leandro, CA · On-site

$31.25 - $33.65/hr

About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with ...

Aspire Fiber

Customer Support Specialist

Moorpark, CA · On-site

$22 - $25/hr

About Aspire Fiber Aspire Fiber is a locally rooted internet service provider dedicated to bringing ... About the Role The Customer Support Specialist serves as the first point of contact for customers ...

XDS

Customer Support Agent

Los Angeles, CA · On-site

$20.25 - $27/hr

More than 300,000 carbon frames per year from the world's biggest dedicated carbon-fiber bike ... Provide professional customer and dealer support through Zendesk, phone, and website live chat ...

XDS

Customer Support Agent

Los Angeles, CA · On-site

$20.25 - $27/hr

More than 300,000 carbon frames per year from the world's biggest dedicated carbon-fiber bike ... Provide professional customer and dealer support through Zendesk, phone, and website live chat ...

IT America Inc

Product Support Analyst

Los Angeles, CA · On-site

... of customer-facing applications. Key Responsibilities: * Provide L2/L3 production support for ... Analyze and resolve user-reported issues, defects, and data discrepancies * Collaborate with ...

OSTechnical

Be Seen First

Technical Support Analyst

Ventura, CA · On-site

$25 - $26/hr

IT Support Analyst - Level I | 24x7 Environment Our hospital client is seeking a customer-focused IT Support Analyst (Level I) to provide frontline technical support in a fast-paced healthcare ...

Benchling

Product Support Analyst

San Francisco, CA · On-site

$73K - $90K/yr

We're building an AI scientist for our customers. We can't do that if we haven't built the muscle ... The Product Support Analyst plays a key role on the team supporting our customers and internal ...

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All JobsFiber Customer Support Analyst JobsFiber Customer Support Analyst Jobs in California

Fiber Customer Support Analyst information

See California salary details

$12

$27

$39

How much do fiber customer support analyst jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for fiber customer support analyst in California is $27.55, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $39.13 per hour, depending on experience, location, and employer.

What is a fiber customer support analyst?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

How does a fiber customer support analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

What are the most commonly searched types of Fiber Customer Support Analyst jobs in California?

The most popular types of Fiber Customer Support Analyst jobs in California are:

What are popular job titles related to Fiber Customer Support Analyst jobs in California?

For Fiber Customer Support Analyst jobs in California, the most frequently searched job titles are:

What job categories do people searching Fiber Customer Support Analyst jobs in California look for?

The top searched job categories for Fiber Customer Support Analyst jobs in California are:

What cities in California are hiring for Fiber Customer Support Analyst jobs?

Cities in California with the most Fiber Customer Support Analyst job openings:

Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,314 per year, or $27.6 per hour.

Customer Support Analyst

Southern California Edison (SCE)

Irwindale, CA • On-site

$24.81 - $37.16/hr

Full-time

Posted 18 days ago

Job description

~ This is a full-time project regular positon for an estimated duration of 24 months. This position is eligible for company benefits and incentives during the duration of the assignment. ~
Join the Clean Energy Revolution
Become a Customer Support Analyst at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll support eligible customers in reducing past-due balances, maintain participation, and comply with program requirements. You'll evaluate customer accounts, monitor enrollment and payment activity, research and resolve processing exceptions, coordinate with internal partners, and strengthen operational controls that improve the customer experience.
As a Customer Support Analyst, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
Responsibilities
  • Communicates on standard matters with other corporate personnel and/or external customers, responding to customer correspondence in various channels excluding incoming phone calls.
  • Compiles lists of orders that may involve billing program or service issues; reviews and corrects business process exceptions, error listings and other reports.
  • Confirms, analyzes, summarizes, and transcribes information and data from various sources. Prepares and maintains digital and/or paper files, reports, system records and databases.
  • Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills.
  • Provides price & availability, formal quotations and other pre and post order support functions. Performs backup coverage within specific team and across other teams of similar function. Proactively follows up on order backlog to ensure order details are current.
  • Facilitates the review of customer issues contributing to the regular analysis of top issues and launch projects.
  • Processes written customer correspondence and provides the appropriate level of follow-up in a timely manner.
  • A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications
  • One or more years of experience researching, analyzing and interpreting complex customer data, and information.

Preferred Qualifications
  • Three or more years of experience in supporting utility customer assistance programs, billing, credit/collections, payment services, program operations, or customer account research and resolution.
  • Advanced proficiency with Microsoft Excel, including XLOOKUP, conditional formatting, data validation, pivot tables, data organization, analysis of large data sets, and development of clear trackers or reports to support operational decision-making.
  • Experience supporting AMP, utility billing, credit/collections, payment services, or customer assistance programs, including eligibility review, account research, arrears resolution, or program exception handling.
  • Experience retrieving, validating, and analyzing data using BoBj Reporting or similar reporting tools to support program monitoring, exception tracking, and operational reporting.
  • Strong analytical and problem-solving skills, including the ability to research complex customer accounts, identify trends, discrepancies, root causes, and process gaps, and translate findings into actionable recommendations.
  • Ability to improve customer experience through clear communication, proactive issue resolution, and accurate explanation of program requirements, customer obligations, and next steps.
  • Experience working in a compliance-driven environment with strong attention to detail, documentation discipline, quality control awareness, and the ability to follow procedures consistently.
  • Experience supporting or influencing the implementation of operational objectives, process improvements, technology enhancements, or cross-functional projects.

Additional Information
  • This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
  • Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
  • Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
  • This is a full-time project regular positon for an estimated duration of 24 months. This position is eligible for company benefits and incentives during the duration of the assignment.

About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at AskHR@sce.com or (626) 302-3456 and select option 2.

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