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Software Support Analyst Jobs in California (NOW HIRING)

Sidley

User Support Analyst

San Diego, CA

$72K - $94K/yr

The User Support Analyst delivers Level II hardware, software, and AV meeting support, resolving a wide range of technical issues and service requests. This role requires a proactive, self-starting ...

OneTrust

Support Analyst

San Francisco, CA · On-site

The Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions ... Ability to work with and troubleshoot complex, web-based software suites * Working knowledge of ...

OneTrust

Support Analyst

San Francisco, CA

$28.13 - $50/hr

The Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions ... Ability to work with and troubleshoot complex, web-based software suites * Working knowledge of ...

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OneTrust

Support Analyst

San Francisco, CA · On-site

$28.13 - $50/hr

The Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions ... Ability to work with and troubleshoot complex, web-based software suites * Working knowledge of ...

WATI

Endpoint Support Analyst

Alhambra, CA · On-site

Endpoint Operations Support Analyst Alhambra, CA 12+ months Required Skills/Experience ... Knowledge of drive encryption software Knowledge and skills with creating and upgrading software ...

UCLA

Endpoint Support Analyst

Los Angeles, CA · On-site

The Endpoint Support Analyst will help deploy new technologies involving large-scale workstation management and software virtualization. The Endpoint Support Analyst will positively impact UCLA ...

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Software Support Analyst information

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How much do software support analyst jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for software support analyst in California is $31.71, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $40.10 per hour, depending on experience, location, and employer.

What is a Software Support Analyst?

A Software Support Analyst is a professional who assists users with issues related to software applications. They troubleshoot problems, answer user queries, and work with development teams to resolve technical issues. Their responsibilities often include diagnosing software faults, providing guidance on system use, and ensuring that clients have a positive experience with the software. They may also document solutions and contribute to knowledge bases to help prevent future issues. Typically, Software Support Analysts work in IT departments, software companies, or help desk environments.

What are the key skills and qualifications needed to thrive as a Software Support Analyst, and why are they important?

To thrive as a Software Support Analyst, you need a solid understanding of software troubleshooting, IT fundamentals, and customer service, often supported by a degree in computer science or related experience. Familiarity with ticketing systems, remote support tools, and knowledge base platforms is typically required, and certifications like CompTIA A+ or ITIL can be advantageous. Strong communication, problem-solving abilities, and patience are essential soft skills for translating technical information and resolving user issues. These skills are crucial for efficiently diagnosing problems, ensuring user satisfaction, and maintaining seamless software operations.

What are some common challenges faced by Software Support Analysts and how can they be addressed?

Software Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing multiple support tickets simultaneously, and communicating effectively with users who have varying levels of technical expertise. To address these challenges, it's important to develop strong problem-solving skills, stay organized through effective ticket management systems, and practice clear, empathetic communication. Additionally, collaborating closely with development and QA teams can help resolve recurring issues and improve overall product quality.
What are popular job titles related to Software Support Analyst jobs in California? For Software Support Analyst jobs in California, the most frequently searched job titles are:
What job categories do people searching Software Support Analyst jobs in California look for? The top searched job categories for Software Support Analyst jobs in California are:
What are popular job titles related to Software Support Analyst jobs in CA? For Software Support Analyst jobs in CA, the most frequently searched job titles are:
Software Support Analyst jobs near you
Infographic showing various Software Support Analyst job openings in California as of June 2026, with employment types broken down into 90% Full Time, 8% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $65,960 per year, or $31.7 per hour.
Field Support analyst

Field Support analyst

Inficare Technologies

Los Angeles, CA • On-site

Full-time

Posted 2 days ago

Job description

Job Title: Field Support Analyst
Location: Los Angeles, CA (5 days onsite)
Duration: Long term contract
Key Skills: Active Directory, Incident Request Management, MS Intune, Ticketing Systems, MS Office Suite
Required Qualifications:
Work comes in through a ticketing system
General desk top support
Hardware/software support
Desktop support helping a wide range of end users
Responding to tickets
Maintaining office technology
Front facing customer service
Level 1 & Level 2 software support enterprise level
Backend office MS Office Support
MS Intune
Active Directory
Remote management
Incident Request Management
Licenses/Certifications:
A+ certification is not required but a big plus
Years of Experience:
Bachelors degree with 5+ years
MS Intune, Ticketing Systems, MS Office Suite
Backend office MS Office Support
MS Intune
Active Directory
Remote management
Incident Request Management

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