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Software Support Analyst Jobs in California (NOW HIRING)

ICONMA

Fleet Support Analyst

Atwater, CA · On-site

Job Summary : ICONMA is seeking a Fleet Support Analyst for their client, an AV Manufacturing ... Leverage your knowledge of autonomous vehicle systems, robotics, and software to quickly analyze ...

PIH Health

Desktop Support Analyst - Senior

Whittier, CA · On-site

$33.35 - $56.95/hr

... software; also supports a variety of other requests. In addition, the role is expected to directly ... The Desktop support analyst utilizes the existing knowledge base documentation wherever possible ...

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Software Support Analyst information

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$31

$73

How much do software support analyst jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for software support analyst in California is $31.71, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $40.10 per hour, depending on experience, location, and employer.

What is a software support analyst?

A Software Support Analyst is a professional who assists users with issues related to software applications. They troubleshoot problems, answer user queries, and work with development teams to resolve technical issues. Their responsibilities often include diagnosing software faults, providing guidance on system use, and ensuring that clients have a positive experience with the software. They may also document solutions and contribute to knowledge bases to help prevent future issues. Typically, Software Support Analysts work in IT departments, software companies, or help desk environments.

What are the key skills and qualifications needed to thrive as a software support analyst, and why are they important?

To thrive as a Software Support Analyst, you need a solid understanding of software troubleshooting, IT fundamentals, and customer service, often supported by a degree in computer science or related experience. Familiarity with ticketing systems, remote support tools, and knowledge base platforms is typically required, and certifications like CompTIA A+ or ITIL can be advantageous. Strong communication, problem-solving abilities, and patience are essential soft skills for translating technical information and resolving user issues. These skills are crucial for efficiently diagnosing problems, ensuring user satisfaction, and maintaining seamless software operations.

What are some common challenges faced by software support analysts and how can they be addressed?

Software Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing multiple support tickets simultaneously, and communicating effectively with users who have varying levels of technical expertise. To address these challenges, it's important to develop strong problem-solving skills, stay organized through effective ticket management systems, and practice clear, empathetic communication. Additionally, collaborating closely with development and QA teams can help resolve recurring issues and improve overall product quality.

What are popular job titles related to Software Support Analyst jobs in California?

For Software Support Analyst jobs in California, the most frequently searched job titles are:

What job categories do people searching Software Support Analyst jobs in California look for?

The top searched job categories for Software Support Analyst jobs in California are:

What are popular job titles related to Software Support Analyst jobs in CA?

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Software Support Analyst jobs near you
Infographic showing various Software Support Analyst job openings in California as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,960 per year, or $31.7 per hour.

Field Support Analyst

Inficare Technologies

San Diego, CA • On-site

Contractor

Posted 8 days ago

Job description

Job Title: Field Support Analyst
Location: San Diego, CA (Onsite)
Job Type: Contract
Experience: 5+ years of Level 2 onsite computer support
Job Overview
Our client is seeking an experienced Field Support Analyst to join their team in San Diego, CA. The ideal candidate will provide hands-on desktop and software support to a diverse enterprise user base, ensuring smooth day-to-day technology operations across the organization.
Key Responsibilities
  • Provide general desktop hardware support to end users
  • Deliver Level 1 and Level 2 software support at an enterprise scale
  • Assist a wide range of end users with desktop and technology needs
  • Respond to and resolve ServiceNow tickets in a timely manner
  • Maintain and manage office technology infrastructure
  • Deliver front-facing customer service with professionalism
  • Provide backend Microsoft Office suite support including MS365 and SharePoint
  • Manage devices via Microsoft Intune
  • Administer and support Active Directory
  • Perform remote management and support using Bomgar
Required Skills
  • Strong technical troubleshooting skills
  • Excellent customer service and communication skills
  • Windows 11 proficiency
  • Microsoft Office, MS365, SharePoint
  • Microsoft Intune
  • Active Directory
  • ServiceNow ticketing system experience
  • Bomgar remote management
  • Cloud storage experience
Preferred Skills
  • Experience supporting large enterprise environments with 10,000+ end users
  • Background in Commercial Real Estate, Banking, or Law Firm IT support
  • A/V and conference room support (Zoom or Teams)
  • Experience with Apple iOS devices
  • Adobe Acrobat proficiency
Location & Work Model
Onsite - San Diego, CA
Engagement Details
Contract position. Bachelor's degree preferred; candidates without a degree should have 3 additional years of relevant experience.

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